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Salesforce Platform Reviews & Product Details - Page 3

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Build custom desktop and mobile experiences quickly with point-and-click tools.
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3,083 Salesforce Platform Reviews

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3,083 Salesforce Platform Reviews
4.5 out of 5
3,083 Salesforce Platform Reviews
4.5 out of 5

Salesforce Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
sharon p.
SP
SOR
Small-Business (50 or fewer emp.)
"I used Salesforce for my last 2 jobs"
What do you like best about Salesforce Platform?

What I like best about Salesforce Platform is its flexibility and scalability. It allows teams to create custom workflows, automate tasks, and manage data efficiently across departments. The user interface is also intuitive, and the integration with other tools is a major plus. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

The learning curve can be steep, especially for new users or non-technical team members. Some customizations require technical knowledge, and pricing can be a concern for smaller businesses. Review collected by and hosted on G2.com.

Anju P.
AP
BI analyst
Enterprise (> 1000 emp.)
"Salesforce is a great tool for CRM with good automation and integration features"
What do you like best about Salesforce Platform?

The best features I have enjoyed about Salesforce is that it allows deep customisation with its features like custom objects, workflows and automation tools like Flows and Apex. Also with Einstein AI and flow helps automate repetitive tasks improving efficiency. It is also easy to integrate smoothly with third party applications via APIs and AppExchange. As an analyst I also enjoyed its dashboard reports and forecasting tools generating powerful insights helping businesseses. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

I have sometimes faced performance issues as it can be very slow while using large complex datasets. Also sometimes the updates coming on Salesforce platforms adds new features and functionality which is great but they sometimes breaks the existing workflows. Another downside which our team has discussed is the licensing costs are expensive for premium features and also there is a steep learning curve and it may be sometimes overwhelming for new users due to its complexity. Review collected by and hosted on G2.com.

Phillip T.
PT
System Administrator
Mid-Market (51-1000 emp.)
"Powerful platform that is flexible and easy to manage"
What do you like best about Salesforce Platform?

Extremely great front-end solution for any business for all size and processes. With plenty of case studies and customer support direct with their Salesforce Services. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Lately the platform has opted to onboard solutions with more clear price-conscious drivers. Given the value the platform offers from their native solutions, I think the newly packaged clouds are trying too hard to push the bottom line. Review collected by and hosted on G2.com.

Roxana B.
RB
SDR
Mid-Market (51-1000 emp.)
"Salesforce is great"
What do you like best about Salesforce Platform?

It is the hub of all knowledge, it is full of information, great for making reports and is easy to use. It is all pretty self explanitory as a user and intergrates amazingly will all of our existing platforms. We use it every day for everything. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

How expensive it is to enrich data using external companies when user error happens. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"A cloud connected CRM that gives 360 degree views of customets"
What do you like best about Salesforce Platform?

The salesforce platform helps our organization keep our constituents in order so that we can fundraise more money, and more money means more programs and the community is getting more help.

All our data is kept in one source of truth instead of having siloed systems.

Salesforce helps us keep all our data clean so we are able to slice and dice it as needed in an easy way, which is all done with clicks, not code Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

The only issue with the platform was the integration being a huge barrier to entry. As a large organization we needed to hire a Salesforce partner in order to help us onboard and build out our integration. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Mid-Market (51-1000 emp.)
"Easy to learn. Difficult to master"
What do you like best about Salesforce Platform?

What I like best about the Salesforce platform is how flexible and customizable it is to fit unique business needs without heavy coding. The ability to automate processes, create helpful reports, and build user-friendly experiences all in one place makes a huge impact. Plus, with three major releases a year and a strong community, there’s always something new to learn and ways to keep improving the org. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

One downside of Salesforce is that complexity can build up quickly, especially as customizations stack over time. It can make managing technical debt and keeping the org clean a challenge. Licensing costs can also add up fast as needs grow. And while the platform is powerful, some features feel half-baked on release and require extra workarounds or patience as they evolve in later updates. Review collected by and hosted on G2.com.

Roshan B.
RB
Power platform developer
Small-Business (50 or fewer emp.)
"Seamless platform for building scalable CRM and business solutions"
What do you like best about Salesforce Platform?

The Salesforce Platform offers unmatched flexibility for building custom applications and automations using tools like Flow, Apex, and Lightning Components. The low-code capabilities enable rapid development, while the AppExchange ecosystem adds immense value. Integration with other systems is smooth, and the overall performance and scalability are impressive. The Trailhead learning platform is a huge bonus for continuous learning. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

The pricing can be a concern for small to mid-sized businesses. Additionally, the steep learning curve for new users, especially non-developers, may hinder adoption. Sometimes, governor limits restrict complex logic, requiring architectural workarounds. Review collected by and hosted on G2.com.

Julio L.
JL
Contractor
Enterprise (> 1000 emp.)
"Expansive tool"
What do you like best about Salesforce Platform?

I love its flexibility and scalability, which allow us to customize it to fit our unique needs. Its seamless integration capabilities and powerful automation tools enhance our productivity, while the user-friendly interface makes navigating data effortless. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Its complexity can be overwhelming for beginners. Occasional performance issues can arise with our large dataset. Review collected by and hosted on G2.com.

Amit K.
AK
Salesforce Developer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Best customer relationship management software ever"
What do you like best about Salesforce Platform?

The most powerful features in my opinion as salesforce developer of salesforce platforms are :

1-It provides the cloud services- sales cloud, service cloud, marketing cloud, commerce cloud,community cloud.

2-Extensive custimization.

3-It supports multi-tenancy.

4-Robust Integration capabilities.

5-Robust security model.

6-Ease of use

7-Customer support is good. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Overall salesforce is good but there are a few things I noticed in the form of dislikes:

High subscription cost for small businesses.

Some pages are slow to load because they are cloud-based.

Not all the features are available in Lightning. Review collected by and hosted on G2.com.

RUCHIKA G.
RG
QA Support consultant
Hospital & Health Care
Mid-Market (51-1000 emp.)
"The Complete CRM platform for all types of business"
What do you like best about Salesforce Platform?

It's different views like Classic and lightning.

It's point and click functionality.

It is customizable .

It has different clouds that helps different sectors like health,sales,commerce,service. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Platform?

Governor limits are there which might sometime create difficulty while doing custom development Review collected by and hosted on G2.com.

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