Salesforce Platform Reviews & Product Details

Drag-and-drop interface: I can create apps, forms, workflows, and dashboards maybe more or less without much coding knowledge.

Automated workflows: I can automate business processes like approvals, notifications, or record updates using Flow Builder.

Custom objects and fields: I can adapt Salesforce exactly to the business neeeds.

Reusable components: UI components can be created and reused through Lightning App Builder.

Grows with your team: This enables users to build solutions without having to wait for the developers. Review collected by and hosted on G2.com.

Hidden costs: Need to pay extra for: Add-ons like Marketing Cloud, Service Cloud, CPQ, etc. Customization and integration often require hiring Salesforce-certified consultants, which adds to costs

Hard for non-tech users to understand terminology (objects, Apex, flows, triggers) and navigate between Classic and Lightning interfaces.

Note: if you are using large datasets - then system lag time is high.

Customising can be tough as it requires more ongoing maintenance, i.e we need dedicated salesforce team/admin to just keep things running.

There is a risk of functionality breaking during platform updates (which happen three times a year). Review collected by and hosted on G2.com.

What I like best about the Salesforce Platform is its ability to centralize and streamline data across departments, making it easy to generate insights and reports in real time. The platform’s robust customization options, including custom objects, dashboards, and automation tools like Flow and Process Builder, allow me to tailor solutions that directly support business needs.

Additionally, the integration capabilities with external systems and the scalability of the platform make it ideal for data analysis in a growing organization. It saves time, reduces manual work, and empowers data-driven decision-making across the company. Review collected by and hosted on G2.com.

One thing I dislike about the Salesforce Platform is its complexity and steep learning curve, especially when working with more advanced features like complex automation, custom development (Apex), or cross-object reporting. While the platform is incredibly powerful, navigating its full potential often requires a deep understanding or reliance on technical support, which can slow down workflows for analysts who are not developers.

Additionally, some limitations in out-of-the-box reporting—like difficulty in joining multiple objects or customizing certain visuals—can make it necessary to export data or integrate with external BI tools for deeper analysis.

That said, these challenges are often manageable with experience and the right resources, and Salesforce continues to improve its tools over time. Review collected by and hosted on G2.com.

Salesforce helps solve the problem of managing customer information, sales activities, and team collaboration all in one place. Before using Salesforce, we had data scattered across different tools, which made it hard to keep track of everything. Now, with Salesforce, everything is organized, easy to find, and accessible anytime.

The platform is easy to implement—we got it up and running without needing complex setups. I use it frequently throughout the day to check customer details, follow up on tasks, and track progress. One feature I really like is the reports and dashboards. They give real-time insights into how our team is performing, so we can quickly spot trends and make better decisions.

It’s also very easy to integrate with other tools. For example, I recently integrated Salesforce with Slack, which lets us get instant updates and collaborate faster without switching between platforms.

Another big plus is the customer support. If you ever run into issues or have questions, you can simply raise a case through Trailhead or the help portal. Their support team is quick, knowledgeable, and can assist you with almost anything within Salesforce. They’ve been a great help whenever I needed guidance.

Overall, Salesforce has made our work smoother, more connected, and much more efficient. Review collected by and hosted on G2.com.

One major drawback of the Salesforce platform is the high cost of licensing. Although many businesses are interested in adopting Salesforce CRM, the pricing can be a significant barrier, especially for small to mid-sized companies. This limits accessibility for organizations that could benefit from the platform but are constrained by budget. Review collected by and hosted on G2.com.

Salesforce offers unmatched customization through its AppExchange, workflows, and automation tools. It's incredibly flexible and integrates well with external systems via APIs. The reporting and dashboard tools are also strong, enabling detailed performance tracking across teams. Review collected by and hosted on G2.com.

The UI can be overwhelming for new users, and some tasks require deep knowledge of the platform. Licensing and add-ons can quickly become expensive. Additionally, the setup and customization time is high if you're not working with a skilled admin or consultant. Review collected by and hosted on G2.com.

It is very easy to use.

You can implement your fundamentals very easily as per your use case. Technical and non-technical person can use it without any huddle.

It has got very good customer support. If got stuck with platform then you can ask your query to customer support and they reply quickly.

If your business moves to this platform very hard to switch as your business will use this platform frequently.

It has got plenty of features, sales, cloud, marketing, AI etc...

Its integration is very easy their API document is very clear. Review collected by and hosted on G2.com.

I guess these platform has a lot of no code tool components that restricts developers to code for their use case as probably it provides every component Review collected by and hosted on G2.com.

It is very ease of use and can be implemented easily compared to other platforms. We use salesforce for ticketing purpose. It is customer supportive, and it has multiple features with different types of integrations. The frequency of use of this is very regular foe us. Review collected by and hosted on G2.com.

I don't think we find the issues in Salesforce, even if we find those we can solve easily. Review collected by and hosted on G2.com.

Salesforce brings everything together in one place—customer data, sales insights, workflows, and automation. I love how customizable it is and how it helps teams stay aligned and productive with real-time updates and dashboards. Review collected by and hosted on G2.com.

The platform can be overwhelming at first due to its complexity and wide range of features. Some tasks require a steep learning curve or admin support, which can slow things down for new users. Review collected by and hosted on G2.com.

The Salesforce platform is easy to customize; we can create a data schema with just a point and click. We can build any type of automation very easily; I like it most. Review collected by and hosted on G2.com.

Some aspects of the Salesforce platform's UI I don't like; it's older and doesn't feel modern. Review collected by and hosted on G2.com.

Firstly, I am Salesforce Developer and as a user I can say that it is very powerfull and flexible platform. you can customize anything if you want some automation you can easily done this using flows and and It also connects easily with other platform like shopify and hubspot and It also provides the community to learning new things like trailhead.It makes life so much easier for Bussiness and developers. Review collected by and hosted on G2.com.

as a user what I don't like about salesforce is that it is very expensive espically for small bussiness and startups and as a developer when you are dealing with large amount do data so the reports and dashnord can run slowly and sometimes governor limit can restrict the complex operation. Review collected by and hosted on G2.com.

The platform provides excellent customization capabilities, allowing businesses to tailor workflows, automate tasks, and integrate third-party applications. Its cloud-based architecture ensures accessibility across devices, making it a reliable tool for remote teams. However, while Salesforce excels in flexibility, it can be overwhelming for new users. The learning curve is steep, especially for organizations without dedicated technical support. Additionally, the pricing structure can be prohibitive, particularly for small businesses, limiting accessibility despite its powerful features. Review collected by and hosted on G2.com.

Despite its strengths, some areas warrant improvement. Performance issues, such as occasional slow response times, can disrupt workflows, especially during high-traffic periods. The complexity of certain configurations requires specialized expertise, making it less intuitive for non-technical users. Furthermore, while Salesforce offers extensive documentation, customer support could be more responsive in resolving user concerns efficiently. Simplifying onboarding processes and enhancing platform optimization would significantly improve the user experience, making Salesforce a more accessible CRM solution for businesses of all sizes. Review collected by and hosted on G2.com.