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Shopify Reviews & Product Details

Shopify Overview

What is Shopify?

Shopify is the leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, using enterprise-level technology made available to businesses of all sizes. Shopify currently powers over 800,000 businesses in approximately 150 countries and is trusted by brands such as Tesla Motors, Budweiser, Red Bull, LA Lakers, the New York Stock Exchange, GoldieBlox, and many more. For a demo, please visit: https://docs.shopify.com/webinars

Shopify Details
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Product Description

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.


Seller

Shopify

Description

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere.

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Recent Shopify Reviews

Victoria K.
VK
Victoria K.Mid-Market (51-1000 emp.)
5.0 out of 5
"I am a customer experience associate that uses this platform daily to work."
I like that Shopify is really user friendly and I am able to leave notes on actions made within the system.
Lisa P.
LP
Lisa P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Ecommerce store - ready to go!!"
with no coding experience, and minimal design experience, you can open a BEAUTIFUL shopify store & start selling. No challenges with installation.
Salman A.
SA
Salman A.Small-Business (50 or fewer emp.)
5.0 out of 5
"One of the Best E-commerce website Shopify."
Shopify one of the Best E-commerce website for making attractive website for own brand and customise ur brand website accordingly..

Shopify Media

Shopify Demo - See an overview of your business as soon as you log in
Your Shopify account is designed to elevate the most important information you need to know as a business owner.
Shopify Demo - Free and paid responsive ecommerce themes
Browse hundreds of expertly-designed themes on the Shopify Theme Store.
Shopify Demo - Edit your theme without code
You can customize the look and feel of your store using the online store editor with no coding knowledge—or dig in to the code and take it as far as you'd like towards a custom experience.
Shopify Demo - Analyze your business in one place
You can sell on multiple sales channels using Shopify, including online channels like Instagram and in-person using Shopify POS. All of your analytics are together in a single place so you can see what's really happening in your business.
Shopify Demo - Thousands of apps to help run your business
From marketing to shipping to accounting and more, the Shopify App Store has free and paid apps to help you run your business efficiently, no matter which tools you want to use or connect to Shopify.
Shopify Demo - Get help whenever you need it
Our Shopify Support team is ready to help you with any questions you have, 24/7, on multiple channels including phone and email support. If you need even more help, you can turn to the Shopify Experts marketplace for a network of experts to help with technical, design, and marketing advice and im...
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4,672 Shopify Reviews

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4,672 Shopify Reviews
4.4 out of 5
4,672 Shopify Reviews
4.4 out of 5

Shopify Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Taryn C.
TC
Talent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Shopify?

Shopify was easy to put together. Before Shopify, I was going live on Facebook to sell my jewelry & depending on writing claims with pen & paper, then invoicing thru PayPal or square. After an easy set up process, I was able is get my large inventory uploaded for my customers to shop anytime. Customer support was just a phone call away & was always helpful. Now I love hearing the cha-ching sound multiple times a day because Shopify also offers marketing emails & my store integrated easily with all social media channel's shops. I get sales & ship every day thanks to Shopify. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Sometimes it takes me a little time to figure out the media I want to change out. But that's just my learning curve. Shopify is awesome. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

Shopify helps me keep track of my inventory & helps me sell in person, on Facebook, Instagram, Pintrest, my Tapcart app & Tictok shop with ease. All these sales channels are all connected to my Shopify so I never have to worry about overselling anything. Review collected by and hosted on G2.com.

Rob O.
RO
E-Commerce and Technical Resources Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Shopify?

Shopify is the most user-friendly e-commerce platform on the market. It's robust and scalable for businesses of all sizes. You don't have to worry about costly migrations, server maintenance, technical updates, site security, etc. The benefits are innumerable. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

Shopify is a closed-source platform, so the source code is not publicly available. This requires users to access the platform through a subscription-based service. Third-party Apps can be expensive, depending on the needs of your store. Most paid Apps charge a monthly fee as opposed to a nominal one-time fee. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

The primary purpose is e-commerce: to sell products directly through our website. The website is also informational and provides customers with the ability to contact our customer support and sales team. Review collected by and hosted on G2.com.

Anton Z.
AZ
Co-founder | Managing Director at Whidegroup
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Shopify?

I have over a decade of experience with the Shopify platform, managing projects of different size and complexity from all over the globe. I think Shopify is an excellent option for those who are new to e-commerce as it has a simple interface, fast registration and launch, adaptive design, a bunch of features, and 24/7 customer support. It is created in such a way that every merchant can create their own store and start selling products or services in a matter of days. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

It's important to consider the cost of third-party apps. On the one hand, you have a huge choice in terms of adding functionality to your store as well as in terms of integrating it with other tools and platforms. On the other hand, if Shopify’s native feature set doesn’t fulfill your requirements, then you’ll be charged every month for almost every extra app installed on your store. As a result, the more features you want to add, the more it will cost you. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

Shopify is a platform that is easy to be migrated to. If you already run a store on another platform, migrating to Shopify might be a good option. However, first of all, it is necessary to adequately assess all the risks, weigh the pros and cons, and only then make a final decision. Review collected by and hosted on G2.com.

Melvin T.
MT
Owner
Retail
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Shopify?

The best part about using Shopify is that I don't have to rely on the software developers to make changes to my website. Most changes can be implemented easily with little research and videos from Shopify. It's super easy to use even for a non-technical person like me. its easy to integrate payment gateways using Shopify Payments. I am a small business owner, so I use it frequently Review collected by and hosted on G2.com.

What do you dislike about Shopify?

The monthly cost adds up for the new business. limited customization and reliance on third-party apps, which are generally paid monthly. There are additional transaction fees on top of credit card processing fees. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

After migrating from WordPress to Shopify, my website traffic has gone up. I have started to make sales, which isn't that significant, but it has improved a lot.

The Shopify dashboard is quite intuitive for first-time users. The traffic breakdown and other reports help me set up campaigns to target the right audience for my product Review collected by and hosted on G2.com.

Bob H.
BH
Jim Brickman Show - Executive Producer/Affiliate Relations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Shopify?

Never used the product. After review during the trial period we quickly decided it would not be the right platform to accomplish our goals. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I had hoped Shopify would be a long-term partner for my business, but unfortunately, their handling of a billing dispute left me deeply disappointed.

Despite not using the platform for three consecutive months, I was charged $117 in subscription fees. I fully acknowledge that access to the platform remained available — but the charges were retained in error, and the account was dormant. When I reached out to explain the situation and request a partial refund, I was met with a rigid adherence to policy rather than any attempt at understanding or goodwill.

Shopify’s support team confirmed that their 7-day refund window is narrow by design, and that even unused services are non-refundable if not canceled in time. While technically within their Terms of Service, this approach feels punitive and out of step with the kind of customer-first mindset I expect from a modern SaaS provider.

I’ve since disputed the charges with my bank and will be advising my clients and peers to consider alternative platforms that offer more transparency and flexibility. If the roles were reversed, I believe Shopify would expect the same. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

N/A After evaluating the capabilities of the platform, and considering current client behavior and expectations, it was decided not to move forward developing a Shopify store for our business. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Shopify?

I've been using Shopify for almost seven years, and let me tell you, it's the best platform out there. It's incredibly user-friendly and offers a wide range of themes to perfectly align with your brand. In fact, I use Wearhous for my supplement store, and it integrates seamlessly with Shopify.

When it comes to designing product appearances on your website, Shopify offers a plethora of functionalities. You can easily customize how your products look, ensuring they are visually appealing and in line with your brand's identity.

One of the standout features of Shopify is its discount functionality. Creating sales promotions is a breeze, and you don't need any programming knowledge. You can effortlessly apply discounts to specific products without affecting others. With just a few clicks and a touch of creativity, your sales promotions are good to go.

Moreover, my Shopify store is connected to our ERP system, allowing me to track stock numbers in real-time across both my online and physical stores. This integration ensures accurate inventory management and prevents stock discrepancies.

In addition to running my supplement store, I also manage a fitness blog on my Shopify page. The platform provides an array of functionalities for designing and enhancing blog posts. From inserting videos to creating captivating headlines, Shopify makes it easy to create engaging content. Plus, you can effortlessly share your blog posts on various social media platforms to expand your reach.

Overall, Shopify has been an invaluable tool for my business. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

In my experience with Shopify, I have encountered very few issues or aspects that I dislike. However, I did face a challenge when connecting my domestic shipping courier to the platform. Although the support team was responsive, it took a few days to resolve the problem, which caused a slight delay in my operations. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

Shopify streamlined my process of setting up an online store, eliminating the need for extensive technical knowledge or coding skills.

Shopify's optimization for all devices removes my concerns about how my online shop appears on different devices, allowing me to focus on other aspects without worrying about compatibility issues.

I can run a blog without the need to pay for another domain or hosting provider. Review collected by and hosted on G2.com.

Keyan S.
KS
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Shopify?

The features and built-in functions are just so comprehensive and helpful to me and others like me who just start out as an entrepreneur. They offer a variety of functions and services from point of sale, shipping, website design, order management and payment processing etc.

It makes building a store so easy that ANYONE can start a business nowadays. Their 24/7 customer support and Shopify partners in the community are also some of the best in the industry, been very informative and helpful to me. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I'm not a big fan of their fee structures. Aside from order processing fees which can be up to 4%, there are other fees like built-in apps and themes you need to pay to access features you need Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

They streamline the process of building an online ecommerce store and manage orders and fulfillment in one website/app. I use it every single day to manage my orders, payments, store customization, sales, shipping and fulfillment etc. Without it, I could not start my own business and make sales Review collected by and hosted on G2.com.

Victoria K.
VK
Customer Experience Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Shopify?

I like that Shopify is really user friendly and I am able to leave notes on actions made within the system. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I dislike that Shopify goes down from time to time when the system gets overwhelmed. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

Shopify is allowing me to see all of the order information for the customer and lets me take actions to merge customer accounts that forgot they created accounts. I love that I am able to see all customer information that they have entered into the system. It helps me to be just a step ahead of them. Review collected by and hosted on G2.com.

HB
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Shopify?

What I like most about Shopify is the ease of use, even for those without technical experience. The platform offers a very robust structure for stores of any size, with thousands of integrable apps, as well as professional and customizable themes. Another strong point is the integration with marketplaces, social networks, and AI tools, which allows me to automate processes, sell on multiple channels, and scale the business quickly. I also value the technical support, which is extremely efficient, and the active community that helps find solutions to any challenge. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

The main limitation of Shopify is related to the cost of additional apps. Many strategic features require paid apps or constant upgrades, which can increase operational costs. Additionally, for sales in Brazil or Latin America, some local integrations are still not as optimized as in the United States and Europe. However, with some external solutions and customizations, it is possible to overcome these issues and keep the operation running smoothly. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

no problem Review collected by and hosted on G2.com.

Pulta R.
PR
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Shopify?

I appreciate Shopify's smooth setup process, which made it easy for me to start using the platform without difficulty. I love that I can always find anything I want on Shopify, which simplifies my online shopping experience. The service is consistently smooth and reliable, making me recommend it time and again. Review collected by and hosted on G2.com.

What do you dislike about Shopify?

I find the lack of uniformity in pricing between different stores on Shopify a challenge. This discrepancy can make it difficult to have a consistent shopping experience. Additionally, I'd appreciate more features and a stronger emphasis on data privacy for peace of mind. Review collected by and hosted on G2.com.

What problems is Shopify solving and how is that benefiting you?

I find Shopify provides a reliable platform to discover and purchase a wide range of products, solving the challenge of availability. It allows me to find anything I need efficiently for my shopping and online purchases. Review collected by and hosted on G2.com.