Zendesk QA Reviews & Product Details - Page 17

Klaus is a great system to use when evaluating customer service activities. Through Klaus, customer experience specialists can improve their personal skills. The system allows to communicate with agents in a structured way, all through one seamless platform. Klaus is reliable, a fun way to give and receive feedback, and easy to navigate/use. Companies can introduce tailor-made competencies that affect the most critical aspects of their work culture. Furthermore, a quality team can provide constructive feedback to improve the individual and team quality and accuracy within the job Review collected by and hosted on G2.com.

I would love to personalize my dashboard even more Review collected by and hosted on G2.com.

Dashboards are excellent. You can filter based on any criteria: teammates, scores, questions, etc. Review collected by and hosted on G2.com.

At times, if you delete a teammate, his scores will still appear in the public dashboard, but instead of the username, there will be a blank space. Maybe an option to either delete the scores or keep the username there. Review collected by and hosted on G2.com.

Support's very responsive, the product map's also pretty cool Review collected by and hosted on G2.com.

The bugs- there's random glitches that affect the efficiency of our work, but support helps resolve them so kudos! Review collected by and hosted on G2.com.

The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems to actually make its way back to the product team.

We also love the lighthearted nature that Klaus has embraced for their marketing and in-app styling. Klaus the cat is such a great company mascot. Review collected by and hosted on G2.com.

There are some limitations with analytics. We'd like to be able to more closely attribute quality scores given by Klaus to our main contact drivers. This would immensely help us with knowing where best to focus new training initiatives. In addition to this, a few more filtering options with the data being offered would be excellent, to have a more flexible look at how our coaches are doing. Review collected by and hosted on G2.com.

The UX is supreme. I really like how easy to use the platform is as well as the simple integrations. Review collected by and hosted on G2.com.

Nothing, everything is very easy and straightforward. Review collected by and hosted on G2.com.

Will help you to k ow your opportunities. Review collected by and hosted on G2.com.

None so far.Everything looks fine. Eill give you an update if ever in the future. Review collected by and hosted on G2.com.

The interface, it is very user-friendly. Review collected by and hosted on G2.com.

None for now. I can't think of anything since I understand how the tool works. Review collected by and hosted on G2.com.

Our support team is able to provide feedback to one another. This helps each individual grow in their role, and increase the overall quality of our work. Review collected by and hosted on G2.com.

We use it for reviewing customer support responses in Helpscout. If there are changes made in Helpscout, Klaus sometimes doesn't update the conversation fully. Review collected by and hosted on G2.com.

I like that Klaus keeps things fun! Adding gifs and their cat emojis to reviews would have to be my fave Review collected by and hosted on G2.com.

There's nothing I can think of. Klaus has really thought of everything! Review collected by and hosted on G2.com.

That it is user friendly and you can ad gifs Review collected by and hosted on G2.com.

That there is a pop up to self grade when I go in to look at my feedback Review collected by and hosted on G2.com.