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Compare MaestroQA and Zendesk QA 
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (64.9% of reviews)
Entry-Level Pricing
Request a demo today
Contact Us 20 users Per Month
MaestroQA
Star Rating
(320)4.8 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAZendesk QA
Star Rating
(204)4.7 out of 5
Market Segments
Mid-Market (64.9% of reviews)
Entry-Level Pricing
Contact Us 20 users Per Month
Learn more about Zendesk QASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MaestroQA excels in its Calibration feature, scoring 9.5, which allows for effective alignment among team members on quality standards. In contrast, Zendesk QA received a lower score of 9.2, indicating that users find it less effective in this area.
- Reviewers mention that MaestroQA's Evaluation capabilities are robust, with a score of 9.5, providing detailed insights into agent performance. Zendesk QA, while still strong at 9.7, does not offer the same depth of analysis as reported by users.
- G2 users highlight that MaestroQA's Training features, scoring 9.1, are particularly beneficial for onboarding new agents, whereas Zendesk QA's score of 8.8 suggests that users find its training resources less comprehensive.
- Users on G2 report that both platforms have strong Quality of Support, each scoring 9.7, but MaestroQA is noted for its personalized support experience, which some users feel gives it an edge in customer service.
- Reviewers mention that MaestroQA's Integrations score of 9.3 is slightly lower than Zendesk QA's 9.4, but they appreciate MaestroQA's seamless integration with various CRM tools, which enhances workflow efficiency.
- Users say that while both products have strong Compliance features, with MaestroQA scoring 9.5 and Zendesk QA at 9.8, the latter is often praised for its extensive documentation and ease of understanding compliance requirements.
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Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
We'd love to put together a custom proposal for you based on your team's unique needs.
Request a demo and we'll contact you to learn more about your use case + create the best package for your team.
Zendesk QA
The Menu
Contact Us
20 users Per Month
Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.
- AutoQA for 100% coverage
- Sentiment analysis based on natural language processing
- Spotlight: Automated detection for must-review interactions built on machine learning
Free Trial
MaestroQA
Free Trial is available
Zendesk QA
Free Trial is available
Ratings
Meets Requirements
9.4
255
9.2
153
Ease of Use
9.4
258
9.5
153
Ease of Setup
9.2
83
9.3
77
Ease of Admin
9.2
74
9.5
71
Quality of Support
9.7
247
9.7
144
Has the product been a good partner in doing business?
9.6
72
9.8
69
Product Direction (% positive)
9.4
234
9.4
138
Features by Category
Quality Assurance
9.5
214
9.6
123
9.5
216
9.2
116
9.1
211
9.1
119
Engagement
9.4
216
9.4
121
9.3
212
9.2
120
9.1
195
8.8
105
Performance
9.3
198
9.4
110
9.5
196
9.8
82
Generative AI
9.1
65
8.8
21
9.2
65
9.0
21
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Zendesk QA are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support and Speech Analytics
Zendesk QA has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk QA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.2%
Computer Software
9.2%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
48.0%
Computer Software
19.1%
Information Technology and Services
11.9%
Consumer Services
8.8%
Financial Services
7.2%
Internet
4.1%
Other
49.0%
Most Helpful Reviews
MaestroQA
Most Helpful Favorable Review
Verified User in Food Production
Maestro's functionality which allows you to transform insights that your grading team create into major coaching opportunities.
Most Helpful Critical Review
Verified User in Market Research
Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it.
Zendesk QA
Most Helpful Favorable Review
Verified User in Computer Software
Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool
Most Helpful Critical Review
Verified User in Consumer Services
Klaus use to be fun but after Zendesk acquired it, they changes were not so good. The scorecard was very limiting as well.
Verified User in Food Production
Maestro's functionality which allows you to transform insights that your grading team create into major coaching opportunities.
Verified User in Computer Software
Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool
Verified User in Market Research
Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it.
Verified User in Consumer Services
Klaus use to be fun but after Zendesk acquired it, they changes were not so good. The scorecard was very limiting as well.
Alternatives
Discussions
Are you guys still testing the recording function?
1 comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
Zendesk QA has no discussions with answers
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