Top 10 Zendesk QA Alternatives & Competitors

Top 10 Alternatives to Zendesk QA Recently Reviewed By G2 Community

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#1

Playvox Quality Management
By Playvox
(1,159)4.8 out of 5
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, Playvox Quality Management is:
Slower to reach roi
Better at meeting requirements
Easier to set up
See all Playvox Quality Management reviews
#2

MaestroQA
By MaestroQA
(320)4.8 out of 5
MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, MaestroQA is:
Slower to reach roi
More expensive
Better at meeting requirements
See all MaestroQA reviews
#3

Scorebuddy
By Scorebuddy
(698)4.5 out of 5
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Zendesk QA, Scorebuddy is:
More expensive
See all Scorebuddy reviews
#4

evaluagent
By EvaluAgent
(342)4.6 out of 5
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Try for free
Reviewers say compared to Zendesk QA, evaluagent is:
More expensive
See all evaluagent reviews
#5

Medallia Agent Connect
By Medallia
(274)4.6 out of 5
Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, Medallia Agent Connect is:
Slower to reach roi
More expensive
See all Medallia Agent Connect reviews
#6

Talkdesk
By Talkdesk
(2,429)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, Talkdesk is:
Slower to reach roi
More expensive
See all Talkdesk reviews
#7

NiCE CXone Mpower
By NiCE
(1,718)4.3 out of 5
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, NiCE CXone Mpower is:
Slower to reach roi
See all NiCE CXone Mpower reviews
#8

Balto
By Balto
(557)4.8 out of 5
Balto connects contact center agents with AI to enable better conversations that deliver results.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, Balto is:
More expensive
Better at meeting requirements
Easier to set up
See all Balto reviews
#9

Genesys Cloud CX
By Genesys
(1,430)4.4 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Zendesk QA, Genesys Cloud CX is:
Slower to reach roi
More expensive
See all Genesys Cloud CX reviews
#10

Convin.ai
By Convin
(550)4.7 out of 5
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
Categories in common with Zendesk QA:
• Contact Center Quality Assurance
Reviewers say compared to Zendesk QA, Convin.ai is:
More expensive
Better at meeting requirements
See all Convin.ai reviews

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• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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