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4.8 out of 5
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Zendesk QA
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Zendesk QA
204 Zendesk QA Reviews
4.7 out of 5
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CS
Carly S.
Customer Suport Manager
Small-Business(50 or fewer emp.)
What do you like best about Zendesk QA?
I like that I can easily view and review the conversations my team has with customers. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
The only downside I see with Klaus is that sometimes I end up reviewing the same types of conversations over and over again. It would be nice if I could filter out certain types of conversations that I know my team already has a good grasp on. Review collected by and hosted on G2.com.
EH
Elena H.
QA
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
The browser extension is great, as well as numerous Klaus tips, examples, and support service. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
I wish we have more freedom to customize metrics or combine them.
And also it could be great to have several features from different tariff plans Review collected by and hosted on G2.com.
AH
Verified User in Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
Integration with Kustomer has been helpful- using the Kustomer plug-in has allowed our organization to find key conversations to review faster/more efficiently
Separate workspaces allow for individual grading standards between teams within the same organization
Dashboard home screen has great preliminary metrics and filter functionality to drill down deeper Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Some latency issues having conversations pushed from Kustomer to Klaus (Kustomer plug-in has helped with this)
New feature functionality has some bugs/are released prematurely (ie-permission settings for quizzes allow all agents to view org-wide scores)
Would like the ability to import raw data from outside sources; currently does not exist Review collected by and hosted on G2.com.
U
Verified User
GP
Guillermo Daniel P.
Game Specialist - T2
Enterprise(> 1000 emp.)
What do you like best about Zendesk QA?
Easy to use, and never fail, and also the Google extension is very helpful. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
It is sometimes hard to find a conversation to review, but it's rare. Review collected by and hosted on G2.com.
SJ
Suket J.
account manager
Small-Business(50 or fewer emp.)
What do you like best about Zendesk QA?
The user interface and the ease of use are the two very important features anyone would look for in any software. It has a lot of emojis, which I love. I really like the dashboard and the clarity of my quality metrics as shown in the software. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
I do not dislike anything as such with Klaus. It has got everything I could ask for. It can redirect me to my original ticket source, it copies an email with just a click, it allows me to have images and videos in the feedback comment. It makes feedback more accessible via Slack. It has a real-time dashboard. I don't know what more could I ask for. Review collected by and hosted on G2.com.
OS
Osvaldo S.
Experience Manager
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
Simplicity allows objective insights that develop people. It allows installing an evaluation apparatus and an accurate system to monitor the service team's performance. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
There is a problem with the payment tool they use. Despite this, Klaus's team is considerate and is working on this solution. Review collected by and hosted on G2.com.
CF
Caroline F.
QA Specialist
Mid-Market(51-1000 emp.)
UC
Verified User in Computer Games
Mid-Market(51-1000 emp.)
SM
Stéphanie M.
S
Small-Business(50 or fewer emp.)
What do you like best about Zendesk QA?
It's super helpful to have this tool on a daily basis. Thanks to Klaus, I'm able to :
- see strengths and weaknesses of my teammates
- give regular feedback to my team
- help my team to improve, with facts
- see improvements and praise the team ! Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Nothing I dislike, honestly.
This tool is very useful for my Support team and I could not stop using it. Review collected by and hosted on G2.com.
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