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Zendesk QA
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Zendesk QA Features
What are the features of Zendesk QA?
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
Generative AI
- AI Text Generation
- AI Text Summarization
Zendesk QA Categories on G2
Filter for Features
Quality Assurance
Evaluation | Provides tools for evaluating customer interactions 123 reviewers of Zendesk QA have provided feedback on this feature. | 96% (Based on 123 reviews) | |
Calibration | Based on 116 Zendesk QA reviews. Offers features for maintaining fair and consistent scoring | 92% (Based on 116 reviews) | |
Reports | Generates quality and performance reports 119 reviewers of Zendesk QA have provided feedback on this feature. | 91% (Based on 119 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions This feature was mentioned in 121 Zendesk QA reviews. | 94% (Based on 121 reviews) | |
Dashboards | Based on 120 Zendesk QA reviews. Provides a centralized dashboard for agents to view their scores and feedback | 92% (Based on 120 reviews) | |
Training | Tools for educating and training agents This feature was mentioned in 105 Zendesk QA reviews. | 88% (Based on 105 reviews) |
Performance
Integrations | As reported in 110 Zendesk QA reviews. Integrates with other customer service or CRM software | 94% (Based on 110 reviews) | |
Compliance | Helps ensure customer privacy and data protection This feature was mentioned in 82 Zendesk QA reviews. | 98% (Based on 82 reviews) |
Generative AI
AI Text Generation | As reported in 21 Zendesk QA reviews. Allows users to generate text based on a text prompt. | 88% (Based on 21 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 21 reviewers of Zendesk QA have provided feedback on this feature. | 90% (Based on 21 reviews) |
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