Compare Scorebuddy and Zendesk QA 
- Users report that Scorebuddy's "Calibration" feature is effective but slightly less intuitive than Zendesk QA's, which reviewers mention as being more user-friendly and streamlined for team alignment.
- Reviewers say that Zendesk QA excels in "Quality of Support," with a score of 9.7, highlighting their responsive customer service and extensive knowledge base, while Scorebuddy, with a score of 9.2, is noted for being helpful but not as comprehensive.
- G2 users mention that Scorebuddy's "Dashboards" are functional but lack the visual appeal and customization options that Zendesk QA offers, which users say enhances their ability to track performance metrics effectively.
- Users on G2 report that Zendesk QA's "Integrations" score of 9.4 is a significant advantage, as it seamlessly connects with various tools, whereas Scorebuddy's score of 8.4 indicates fewer integration options, which can limit workflow efficiency.
- Reviewers mention that both products perform well in "Compliance," but Zendesk QA's higher score of 9.8 reflects a more robust set of compliance features that users say provide greater peace of mind in regulated industries.
- Users say that while both platforms offer AI capabilities, Zendesk QA's "AI Text Generation" and "AI Text Summarization" features, scoring 9.0 and 9.1 respectively, are more advanced and user-friendly compared to Scorebuddy's scores of 8.3, which some users find lacking in sophistication.
- Complete Business Suite +
- Scorebuddy BI
- CCasS Platform Integration
- AutoQA for 100% coverage
- Sentiment analysis based on natural language processing
- Spotlight: Automated detection for must-review interactions built on machine learning
Very helpful data in identifying causes trend/common opportunity that would help me to coach agents.
As a employee, I have no overview. very confusing layout. No feedback when I contacted the company about it. As an employee I want to have an overview with a list of all interactions of the relevant timeframe. But it is not possible. In my case I have to...
Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool
Klaus use to be fun but after Zendesk acquired it, they changes were not so good. The scorecard was very limiting as well.
Very helpful data in identifying causes trend/common opportunity that would help me to coach agents.
Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool
As a employee, I have no overview. very confusing layout. No feedback when I contacted the company about it. As an employee I want to have an overview with a list of all interactions of the relevant timeframe. But it is not possible. In my case I have to...
Klaus use to be fun but after Zendesk acquired it, they changes were not so good. The scorecard was very limiting as well.
