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- Playvox Quality Management-vs-Zendesk QA
Compare Playvox Quality Management and Zendesk QA 
- Users report that Playvox Quality Management excels in its Calibration feature, scoring 9.6, which allows for consistent evaluation standards across teams. In contrast, Zendesk QA received a lower score of 9.2, indicating that users find it less effective in maintaining uniformity in quality assessments.
- Reviewers mention that Playvox's Feedback functionality is highly rated at 9.7, providing actionable insights for agents. Conversely, Zendesk QA, while still strong at 9.5, does not offer the same depth of feedback mechanisms, which some users feel limits their ability to improve agent performance.
- G2 users highlight Playvox's superior Reports feature, scoring 9.6, which offers detailed analytics and customizable reporting options. Zendesk QA, with a score of 9.2, is perceived as less flexible in reporting capabilities, making it harder for users to extract specific insights.
- Users on G2 appreciate Playvox's Training resources, which received a score of 9.5, indicating comprehensive support for onboarding and continuous learning. In contrast, Zendesk QA's training resources scored lower at 8.8, leading some users to feel less supported in their learning journey.
- Reviewers mention that Playvox's Integrations score of 9.6 reflects its ability to seamlessly connect with various tools, enhancing workflow efficiency. Zendesk QA, while still strong at 9.4, is noted to have fewer integration options, which can hinder some users' operational flexibility.
- Users say that Playvox's AI Text Generation feature, scoring 9.5, is particularly effective in automating content creation for evaluations. Zendesk QA, with a score of 9.0, is seen as less advanced in this area, which may limit users' ability to leverage AI for efficiency.
- AutoQA for 100% coverage
- Sentiment analysis based on natural language processing
- Spotlight: Automated detection for must-review interactions built on machine learning
playvox had been such an easy to use application since i first had my job , the smooth interface and the organized tabs helped me get the needed tasks done in no time. the most cool feature in my opinion that saves my alot of time is the filtering option...
how hard it is to find some stuff and the need to save all the links
The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems...
The Conversation Insights could be improved: you could add a filter for agent, and the AI used to determine sentiment and complexity is not trainable; so, you end up with some screwy results. Other than that, the Chrome extension has always been fussy and...
playvox had been such an easy to use application since i first had my job , the smooth interface and the organized tabs helped me get the needed tasks done in no time. the most cool feature in my opinion that saves my alot of time is the filtering option...
The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems...
how hard it is to find some stuff and the need to save all the links
The Conversation Insights could be improved: you could add a filter for agent, and the AI used to determine sentiment and complexity is not trainable; so, you end up with some screwy results. Other than that, the Chrome extension has always been fussy and...
