Zendesk QA

204 reviews

Claimed

Zendesk QA Pricing Overview

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Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

Average Discount

7%

Perceived Cost

$$$$$

Zendesk QA has 1 pricing edition. A free trial of Zendesk QA is also available.

Name	Price	Features
The Menu	Contact Us20 users Per Month	Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience. AutoQA for 100% coverage Sentiment analysis based on natural language processing Spotlight: Automated detection for must-review interactions built on machine learning Unlimited conversation reviews Unlimited peer and self reviews Dynamic scorecards with adjustable weights Auto-fail grading criteria Robust filtering options Daily, weekly or monthly review goals Agent, grader, manager access Multiple rating scales per conversation Root cause analysis Grading calibration Browser extension to review conversation anywhere Slack integration Webhooks for immediate notification of critical fails Coaching sessions based on Performance reports & dashboards for comparing agents, teams, BPOs Internal Quality Score KPI AI-enhanced help desk data enrichment & filtering CSV export AI-powered CSAT, CES and custom feedback surveys Disputes Review Time Tracking On-demand conversation translation Quizzes for learning management Pass rate analytics Show More

Zendesk QA pricing & plans

Free Trial is available

Pricing information for Zendesk QA is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk QA must be conducted with the seller.

Pricing information was last updated on October 09, 2024

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Zendesk QA Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Quality Assurance Software

Scorebuddy Enterprise	Free Trial0 seat	Complete Business Suite + Scorebuddy BI CCasS Platform Integration Native Salesforce Integration SSO support (Azure, One Login, Okta and PingID) Peer & Self Scoring Multi-Tenant BPO Configuration Dedicated Customer Success Consultant Enterprise SLA Show More
Talkdesk CX Cloud Digital Essentials	$85.001 Per user, Per month	Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more. Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
NiCE CXone Mpower CXone Mpower Digital Agent	Starting at $71.001 Agent Per Month	Digital first package supports 30+ digital channels Common data sets and models Unified administration and user interface Digital Agent routing for 30+ channels Dedicated agent and supervisor workspace Prebuilt data visualization dashboard and reports Digital recording and storage Show More

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various Zendesk QA alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Zendesk QA Categories on G2

Contact Center Quality Assurance

Zendesk QA Comparisons

Zendesk QAVSMaestroQA

Zendesk QAVSPlayvox Quality Management

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Compare Zendesk QA ratings to similar products

Zendesk QA Pricing Reviews

UT

UMI MAMDUDAH T.

Freelance QA Tester

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

5/27/2025

"Efficient Tool for Managing Customer Emails and Escalations"

What do you like best about Zendesk QA?

I used Zendesk for more than 5 years as an email customer support agent at Lazada Indonesia. In my experience, Zendesk is very user-friendly and effective for handling customer emails. Every email automatically becomes a ticket that we can track and prioritize. For example, when a customer complained that a product hadn't arrived, I would check the shipping status in another system (such as BOB), then go back to Zendesk to reply to the customer and apologize for the late delivery. I also escalated the issue to the shipping team through Zendesk. We used the “Pending” status to indicate that we were waiting for a response from the relevant team. This workflow made it easy to coordinate between departments. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Sometimes the interface was a bit slow during peak hours. Also, some of the advanced automation features required extra training to use efficiently. Review collected by and hosted on G2.com.

What problems is Zendesk QA solving and how is that benefiting you?

Zendesk QA helps manage and prioritize customer emails more efficiently. As a customer support agent, every incoming email automatically becomes a ticket in Zendesk, allowing us to track its progress, respond quickly, and escalate if needed. For example, when customers report delayed deliveries, I can check the shipping system (like BOB), update the customer via Zendesk, and set the ticket to "Pending" while coordinating with the logistics team. This structured workflow improves team collaboration and ensures no customer issues are left unresolved. Review collected by and hosted on G2.com.

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