Zendesk QA Reviews & Product Details - Page 9

It makes reviewing conversations very easy and extremely quick. It brings in all the necessary information from Intercom while also linking to the original conversation within Intercom in the event you need to investigate further. Review collected by and hosted on G2.com.

I can't say I have found anything to dislike about Klaus so far, the process of reviewing is simplified, and the reports are all good. At this time, I don't have any dislikes. Review collected by and hosted on G2.com.

We've been using Klaus for QA for the last year, and it's been a great experience. We follow a specific methodology for customer support, and Klaus allows us to evaluate the quality of support our customers receive against several dimensions. It's easy to use, and I'm excited to explore other ways Klaus can help facilitate our training and development needs. I've only had to contact support once, and each response was prompt and thoughtfully written. Thanks for creating a great product! Review collected by and hosted on G2.com.

I haven't run into any issues using Klaus. The UI changed a bit recently, and although I see a considerable improvement, I'm still adapting to some minor things. We've only used Klaus in a limited capacity up to this point and plan on leveling up our QA process next year, so I need to set aside some time to review all their documentation. I don't have any dislikes, though! Review collected by and hosted on G2.com.

The fresh feel of the tool - the whole UI is visually appealing, not cluttered, it's easy to identify what icon leads you to which section and there's a cute cat at the top of the sidebar to cheer you up! Review collected by and hosted on G2.com.

There are still some improvements to be made on the tool, mainly related to filtering and displaying data/reporting on data. Regardless, I feel like everyone is very much open to feedback and willing to listen to what users are looking for. Review collected by and hosted on G2.com.

The best part that i like is that it is very easy to give feedback and communicate about it with the reviewee. Also, it's nice that they can see the criteria that we are scoring. Review collected by and hosted on G2.com.

The only thing that I dislike is that I can not be searching for a person by his name or any other method. I have to scroll down and search until I find a case from this employee to review. Review collected by and hosted on G2.com.

I have heard from my customers that they find Klaus really useful for QA purposes. It is easy to use and integrate with Zendesk. Review collected by and hosted on G2.com.

Nothing really. I have only good things to share about Klaus. Review collected by and hosted on G2.com.

There are many dashboards that provide valuable information without you having to lose any time preparing them. Super flexible evaluation forms and efficient assignment functions. The option to leave more than just a text as feedback to the agent, but rather make it more fun while learning. Review collected by and hosted on G2.com.

I like everything, there are some additional functions that can be added, but I'm sure they are on their way already as feedback is always taken into consideration. Review collected by and hosted on G2.com.

- their support team is extremely knowledgeable, friendly, and easy-going;

- the UI is purrfect and pleasing to look at, to work with;

- there is a lot of additional information you can use to uplevel QA for your company (they have a blog, courses, and QA community). Review collected by and hosted on G2.com.

It would be great to have a mobile app, but apart from that - all good :)

I enjoy working with Klaus a lot! Review collected by and hosted on G2.com.

"Conversation Insights" is by far the best feature of Klaus. The fact that I can so easily filter out conversations, as well as have a broader, higher-level picture of the volume we handle is priceless. Furthermore, since we use Intercom as our conversation management tool, having another tool using the same-ish design language is pleasing to the eyes. Review collected by and hosted on G2.com.

There are still some bugs here and there. E.g. inserting links in a review sometimes bugs out and everything else typed after the link is also hyperlinked. The solution I reached is to write out the review and create hyperlinks afterwards. Sometimes conversations that I press the "Skip" button on refuse to be skipped and only do so after a refresh of the page. Nothing major really. Review collected by and hosted on G2.com.

The Best feature of Klaus is that you can very easy do anything in two or three steps, for example review something only 3 steps to get access to a conversation or to do some calculations, it is very easy since you have all the statistics all over the place so that makes it very practical to work. Review collected by and hosted on G2.com.

Actually there's nothing that I don't like but maybe to mention that they applied some changes of how to search and find a conversation, which caused a little difficulty for me to work, but as we all know that Klaus is only updating to improve and do better for us, thank you Review collected by and hosted on G2.com.

I like that I can hop into Klaus and quickly get my daily reviews. User interface is easy and simple. Review collected by and hosted on G2.com.

Sometimes it's hard to get a message to someone else on my team through Klaus. More options of messaging directly in Klaus would be nice. Review collected by and hosted on G2.com.