Zendesk QA Reviews & Product Details - Page 6

Easy to give and receive feedback. Simple to set up with lots of customization for the specific rating categories, the rating scale itself (2,3,4,or 5 point rating scale), and even different weights for each rating category. It helps you bring nuance to your QA since though you may want QA many aspects of the conversation, they don't all have the same significance. Review collected by and hosted on G2.com.

A bit of a learning curve setting it up and understanding all the different filtering and reporting options. Other than that, no major complaints so far! You also need to be proactive to ensure team members are using the reviews appropriately and scoring each other honestly / fairly. Review collected by and hosted on G2.com.

I appreciate how streamlined it is to leave reviews and view others' feedback on your work. One "micro-feature" that I find to be super convenient is the indicator showing the number of reviews that individual team members have received in a given week. This icon makes it easy to know who still needs a review to keep our IQS distributed equally and consistently without going back to the dashboard. Review collected by and hosted on G2.com.

Nothing comes to mind – the website is smooth, and I feel like I have all the features I need as a non-administrator.

The one thing that would be nice is a mobile app to give or view reviews more efficiently on mobile devices. Review collected by and hosted on G2.com.

1. Attractive user interface and easy plugin for easy switching between tabs.

2. Lightning fast interaction - I can leave reviews for my team members, and they can view them on the spot.

3. Text formatting and emojis can be used within the Klaus space.

4. Easy installation on any platform - I synced my Klaus dashboard with Slack for faster notifications.

5. Analytics are super detailed, with my own custom filters within the analytics dashboard.

6. Adding and management of users in the dashboard is so easy, with just a click. Review collected by and hosted on G2.com.

I don't think I don't like anything from Klaus in terms of its features and usability. It's user friendly with clean UI/UX.

But I would say the pricing can be a bit expensive if you wanna use it for bigger teams (>100+). Review collected by and hosted on G2.com.

Moving from very basic integrated tools or spreadsheets, introducing Klaus gave the necessary framework and push to take a methodological approach to quality. The onboarding from their team was very thoughtful, and there was always someone available to lend a helping hand or provide direction. Connecting the tool with our helpdesk was plug-and-play, implementing our quality framework was a breeze, and introducing the tool to the team needed very little effort.

In addition the friendly and playful style in which Klaus communicates makes it at times actually fun to be working with a piece of software! Review collected by and hosted on G2.com.

Besides the core features of the tool, there are a number of "good to haves" which I haven't yet had the time to explore. During these first months I've stumbled across a few features (predicted CSAT drivers for example) which suddenly just made sense. I guess I dislike that I haven't had the time to fully explore everything yet! Review collected by and hosted on G2.com.

By the nature of my work as a team quality monitor, I need to use Klaus daily so I can know the performance and quality of the team. I like the dashboard on the site to see the performance summary. I also like to write notes for them so we can improve the service. I like that I can monitor the quality of team and it helps me continually improve the service Review collected by and hosted on G2.com.

Everything is going well with me till now, and I am continuing in discovering it. And I expect that if a mobile application is made for this tool, it will be very wonderful so that it will be easier for the team to access it and see the notes Review collected by and hosted on G2.com.

Klaus really makes Quality Reviews much easier. It facilitates finding the most important tickets, and the new updates to the "Assignment" functionality are helping us achieve our QA goals. I enjoy how user-friendly the tool is, and how you can personalize workspaces so you can focus on the tickets that really matter to you and your team. Review collected by and hosted on G2.com.

I think the filtering functionality can be improved - sometimes I need to play around with my filters for a bit longer than I expected to be able to really get it to work as needed for each workspace. Review collected by and hosted on G2.com.

The interface is great, the product has a clear vision of what support teams need. Also their support team is ultra reactive and user friendly. Review collected by and hosted on G2.com.

Minimum number of licence is quite high and I foresee some changes in the pricing. Review collected by and hosted on G2.com.

Using Klaus helped me be more productive as I can see my current stats and efficiently see the areas to improve on. Klaus also sends notifications on reports on what took place for the week and months that you are working. Review collected by and hosted on G2.com.

The only downside I can think of when using Klaus is that some tabs are being opened separately, where it could just load in just one go. Apart from this, I think Klaus is constantly improving and will improve. Review collected by and hosted on G2.com.

What I appreciate about Klaus is that we can easily track and monitor every case we handle.where quality and satisfaction are the objectives for each case that is handled, so that we can identify the areas of the cases where we can make greater progress. Review collected by and hosted on G2.com.

none so far. I like everything about klaus Review collected by and hosted on G2.com.

Sometimes the quality of conversations and Customer Satisfaction Rates can be missed while the support teams and the company are scaling, but Klaus helps avoid that by making the conversation ratings much easier to do using the different filters that are applicable

The integration with intercom is fantastic, the dashboard gives a great holistic overview, and being able to understand the categories of scorecards that are doing great or not helps direct the training of agents

The dispute feature and Slack integration help the agents engaged, which is a plus when using Klaus

I would say the support and the journey from the demo until finalizing with Klaus was amazing too Review collected by and hosted on G2.com.

I wish Klaus integrated with Ziwo which could help us centralize everything when it comes to our support team; I don't dislike that but I think it could add a good feature for our use case Review collected by and hosted on G2.com.