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4.8 out of 5
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Zendesk QA
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Zendesk QA
204 Zendesk QA Reviews
4.7 out of 5
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UL
Verified User in Leisure, Travel & Tourism
Mid-Market(51-1000 emp.)
AV
Alex V.
P
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
I like how intuitive Klaus is and the agility it has brought to our quality team. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
At this point, everything that Klaus has bought for our team has been positive things. No complaints. Review collected by and hosted on G2.com.
AC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Zendesk QA?
I love that we have a review system where we can track metrics and the evolution of our team. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
It does have bugs here and there bu the Klaus team is pretty responsive! Review collected by and hosted on G2.com.
PS
Petar S.
Head of Support
Small-Business(50 or fewer emp.)
LS
Luna S.
Training and Quality Specialist
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
There are two things I really love about Klaus. It's so customizable, which is extremely helpful for a growing company. Our team has doubled in size since we first started using it and Klaus has helped us keep up with the growth and changes the entire way. Secondly, the customer support is second to none. Any time I'm having an issue, question, or even a feature request the team over at Klaus is there to help me. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Anything I've come across that I didn't like was updated. I love this platform. Review collected by and hosted on G2.com.
AF
Verified User in Financial Services
Small-Business(50 or fewer emp.)
What do you like best about Zendesk QA?
Flexible with integrations and easy to create quality evaluation forms. Intuitive interface. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Customer support takes a while to reply, could be faster. Promotional offers are sometimes confusing as to what they actually mean. Review collected by and hosted on G2.com.
PR
Paul R.
Customer Support Representative
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
Klaus is accessible anywhere and any time. That lets the Evaluator and the User review and converse about the Feedback when it is most convenient to them. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
As great as the accessibility is, I noticed a few seconds delay in loading each conversation which is something that can be ignored as Klaus presents the information as expected given a few more seconds of waiting. Review collected by and hosted on G2.com.
SH
Sophie H.
Content and Training Lead
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
I love how fun and easy it is to use Klaus (when it's working well). The branding is super cheerful, something I find important this year especially, and I feel the same whenever I interact with their team (their Support Team is fantastic!). It also helps that Klaus pulls in Intercom data seamlessly and allows for easy use of the Chrome Extension right in your Intercom inbox. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
There are certain basic features that are not yet built in Klaus, leading to manual workarounds. Some examples include no automatic assignment of reviews to reviewers (although I know the team is working on this) and difficulty using the Klaus API to integrate native data (Klaus works best if you're only doing QA on a CRM). Review collected by and hosted on G2.com.
AT
Verified User in Telecommunications
Mid-Market(51-1000 emp.)
AA
Verified User in Apparel & Fashion
Small-Business(50 or fewer emp.)
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