Files.com Reviews & Product Details - Page 14

Files.com Product Details

Claimed

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Product Website

Seller

Files.com

Discussions

Files.com Community

Languages Supported

German, English, French, Japanese, Portuguese, Spanish

Product Description

Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.

Overview by

Kevin Bombino

Files.com Media

Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.

Files.com Demo - Files.com File Based Integrations

Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.

Official Downloads

(4)

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Files.com Case Study - Virginia Public Media

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Adam L.

CTO

Mid-Market (51-1000 emp.)

5/27/2022

"Solid file sharing tool"

4.5/5

What do you like best about Files.com?

The platform is very stable and tooling to address a very wide range of permission and access controls. Also the ability to specify data storage location per folder, and server-side file-level encryption are really useful for complex needs. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I don't have anything meaningful to say that I dislike. Review collected by and hosted on G2.com.

Stephen M.

Recording Artist, DJ, Performer

Mid-Market (51-1000 emp.)

6/15/2022

"Files.com is the answer!"

5/5

What do you like best about Files.com?

The simplicity of files.com service makes onboarding effortless. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I waited a few extra weeks to do this review because of this question. Can I get back to you? Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

Don't rely on flashy services without full integration. Files.com is the answer. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

This service mitigates support calls related to storage issues across my production and their vendors. It simplifies and federates the login process with SSO. Review collected by and hosted on G2.com.

Patrick F.

Mid-Market (51-1000 emp.)

6/9/2022

"Fast and reliable"

4.5/5

What do you like best about Files.com?

One of the most used features is the possibility to provide our customers with an upload place to send us files in a fast and easy way. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

There really isn't anything we dislike in the service. Review collected by and hosted on G2.com.

Felix P.

Director of Data Analytics, Science, and Infrastructure

Enterprise (> 1000 emp.)

6/7/2022

"Reliable FTP platform with lots of integration, security, monitoring and governance options"

5/5

What do you like best about Files.com?

Files.com is easy to use yet offers the flexibility to configure it to various use cases and set up security as needed. Also, their support is great. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

There are plenty of log messages of what actions happened when, browsing through them can be a bit slow. Review collected by and hosted on G2.com.

Felix L.

devops developer

Mid-Market (51-1000 emp.)

6/7/2022

"Not cheap, but complete."

4/5

What do you like best about Files.com?

Files.com provides a very flexible product that is almost guaranteed to satisfy your file transfer needs. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Files.com is more expensive than other alternatives. They tend to buy competition instead of lowering their price (e.g. exavault purchase in 2021) Review collected by and hosted on G2.com.

Richard O.

Media Traffic Specialist

Mid-Market (51-1000 emp.)

11/23/2021

"Easy to Launch, Implement, Fast, Scalable and Fun!! The Only Cloud Integration tool you need!!"

5/5

What do you like best about Files.com?

This multi-platform, single sign-on, file asset automation, Hybrid Cloud Integration site is the Champion in the media space. Files.com provides value with the infrastructure that solves the "issues" accossiated with file management and allows us to stay connected to all our cloud environments and on-prem resources without security risk to our network or assets. Files.com is a MUST!! Review collected by and hosted on G2.com.

What do you dislike about Files.com?

There is nothing I dislike with Files.com. Files.com puts it's Admin users in the Drivers seat this allows us to customize user permissions and access points. Additionally the staff is always friendly, fast to respond, and open to innovative ideas or suggestions that their clients may have. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

Schedule a one-on-one Zoom session today with a Files.com Account Executive and present the issue you're trying to solve, and they should have the solution for you. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Access to all major cloud providers and on-premise servers through single sign-on access eliminates the need to have several access points for the same asset. We now have 100% Accuracy and continuity with automated asset mirroring across user profiles. Integration with other cloud providers and servers allows us to be more creative and customize our experiences, such as auto transcription, proxy generation, transcoding, delivery, and notifications. The desktop app as a virtual drive also offers an even easier automated file access point coupled with the easy-to-use Web UI, FTP, and SFTP. The Utility and Versatility are Endless!! Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Hey Richard - Thank you so much for taking the time to review Files.com and being a loyal customer and partner!

Caleb A.

Principal Software Engineer

Small-Business (50 or fewer emp.)

11/22/2021

"Great Product - Terrible Support"

1.5/5

What do you like best about Files.com?

Easy to use API for account management. Allows us to quickly provision and de-provision users using nothing more than a script

Customer-facing branding options. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

They keep reneging on our contract, charging us for users that are not active or have been deactivated. We have several times had to reach out to get our account credited due to poor billing.

API Has changed several times without an announcement. When we reached out about these issues to our account rep, we were told that the API changes were the "intended behavior", even though the documentation did not reflect that.

When negotiating the contract, we had to reference everything that was promised to us in writing, as the account manager would often forget the terms of the contract due to not taking notes, or tell us that we were wrong about the details of the contract (even though we had it in writing)

New "per seat" account model doesn't work with our use cases Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Hey Caleb - Thanks for taking the time to review your experience using Files.com. It's always great to hear the Files.com platform is helping to make the transfer of files from one place to another easier.

Regarding your feedback around the API and contract: I am sorry for the bad experience that you have had. I would like to try and square things up - I have forwarded the information along to both our product team and our leadership team for review. They are currently looking into the API issues you outlined above to see how we can do better in the future and to mitigate any technology issues.

We have also recently brought on a formal billing team for Files.com. Those team members are working through billing discrepancies, such as the one you outlined above, and making it a priority to ensure that what you are being billed for is what you expect to be paying.

If you are open to it, I would love to setup a time for our team to connect with you and work through how we can make things right for you and your team. You can reach out to our team via our support portal (linked below) at anytime as well.

See how Files.com improved

Derick T.

Head of Technical Services

Mid-Market (51-1000 emp.)

11/22/2021

"Easy to use, strong feature set, responsive support."

5/5

What do you like best about Files.com?

The platform functions both as a programmatic solution and has an easy-to-navigate web UI for more casual management, which is extremely useful in bringing on new internal users and managing small one-off tasks.

You can create a public share, set file expiration (per folder) easily, and setup encryption all at the press of a button. I've only had to go to their support team on a small handful of occassions and always received a same-day response. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I have seen many VPNs often block the solution without specific whitelisting, which is not typical for many sites. Not clear what triggers this but it has come up more often than I would prefer. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

When setting up file expiration, create folder structures and naming conventions that will not leave empty artifacts in your account. You want to do this because file expiration will not automatically delete empty folders even when all of their contents are removed without specific configuration, leading to a messy server. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

We utilize Files.com both for internal file management and B2B sharing. The solution has proven versatile no matter the connection type. be it through their REST API programmatically, their Web UI, or other points of access. The entire experience feels modern. While the concept might seem archaic, many in-house MFT or FTP solutions have issues with bandwidth and latency and Files.com shines regardless of the number of files or their size. While many companies often have their own solution, it's always nice to have the option to offer an endpoint that we control and manage access, encryption, security, and file expiration policy. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Hey Derick - Thanks for taking the time to review Files.com. It's always encouraging to hear that our platform is helping to make file transfers easy and your outlined examples are no exception.

I am going to get your feedback regarding troubles with VPS + whitelisting over to our team to see if there's a way we can help get the issue sorted out permanently. In the mean time, you can submit a ticket request via our support portal to get the support request submitted (link below)

See how Files.com improved

Robert G.

Information Technology Director

Mid-Market (51-1000 emp.)

6/7/2022

"Works Well for Our Needs"

4/5

What do you like best about Files.com?

We use Files.com as an FTP host and the setup, sharing, and use has been very intuitive for all. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

For our very basic needs, I've nothing negative to say about Files.com; it's solid and simple. Review collected by and hosted on G2.com.

Shane D.

Vidiot

Small-Business (50 or fewer emp.)

11/22/2021

"Files.com is getting us through the pandemic!"

4.5/5

What do you like best about Files.com?

Ability to upload large files and able to use either web or FTP client Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes the zip process gets corrupt on large files. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

Don't mess around, use files.com for your file exchange needs! Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Getting large high resolution files to clients. Not shipping hard drives. Moving files not just across the states, but internationally as well. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Hey Shane - Thanks for taking the time to review Files.com. Glad to hear we helped you trim out physical media and make the delivery of media files across the globe a bit easier!

Regarding your feedback on corrupted large zip file: I will get a note to our product team to take a look into the issue. If you have not done so already, I would recommend submitting a support ticket (link below) to get things officially documented and so our team can get as many details about the process leading up to the issue as we can.

See how Files.com improved