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Files.com Reviews & Product Details - Page 16

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
GS
Support team Lead
Small-Business (50 or fewer emp.)
"Excellent and awesome feature wise"
What do you like best about Files.com?

Human computer interaction, you are subc Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Human-computer interaction, subconsciously you are led to the next screen intuitively without external help Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business (50 or fewer emp.)
"We use SFTP with Files.com for HIPAA Files"
What do you like best about Files.com?

The UI is super easy to use, so my staff can get in and manage as we grow our lab integrations. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Some of the reports could use some UI/UX magic, to make more user friendly. Also the failure reports by email are hard to trace down to root causes. Review collected by and hosted on G2.com.

William W.
WW
Chief Executive Officer
Mid-Market (51-1000 emp.)
"Responsive and Attentive Service"
What do you like best about Files.com?

We had searched multiple companies for hosting our information. What persuaded us to files.com honestly was their customer service. They were incredibly helpful, walked us through the setup process. Every time we have had an issue they have been very accomodating. We've been with this company for about five plus years and don't see us changing. We've been approached by other competitors, and knowing how they service our account, we wouldn't venture elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We have not experienced an issue in which we felt there was a feeling of dislike. This company is responsive, quick and they pay attention to details. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

Hey William - Thank you for taking the time to review Files.com! We're incredibly thankful to have customers like you that see the value in partnering with us for the long haul... here's to another 5+ years together!

Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"If you are a small business looking for storage solutions, Files.com does an amazing job."
What do you like best about Files.com?

We are a small business looking for exchanging data among different groups. The technical service team understood our needs, and made it happen seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The solution provided by Files.com fully meets our needs. Review collected by and hosted on G2.com.

Martin .
M
CEO
Small-Business (50 or fewer emp.)
"Simple, intuitive and great support"
What do you like best about Files.com?

Files.com have some functions that I miss from other vendors. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Expensive compared to others, and that would be all Review collected by and hosted on G2.com.

PL
T.I
Mid-Market (51-1000 emp.)
"Wonderful"
What do you like best about Files.com?

The platform is easy and practical, the management model is very good. The customer support is perfect, they respond very quickly. Effective, very rare for the platform to become unavailable. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

For what I use in the company, there is nothing I dislike at the moment, all services are being very well utilized by my company. Helping with demands with suppliers. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Enterprise (> 1000 emp.)
"Quick, easy, effective solution for safely and securely sharing files to anyone."
What do you like best about Files.com?

Available options for securing files, ease of setup, consumption-based billing. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing comes to mind. It is pretty complete and simple and meets all of our needs. Review collected by and hosted on G2.com.

Arlington E.
AE
Gerente de processos
Mid-Market (51-1000 emp.)
"The Files.com have attended our needs."
What do you like best about Files.com?

The support is very careful.We receive attention when need. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We don´t have a low access level of user policies. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Doubled the monthly price, so we cancelled"
What do you like best about Files.com?

Implementation convenience, "set-it-and-forget-it" Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Customer for almost 2 years. Files.com doubled the price of the monthly plan, in a bid to force customers onto annual plans. No thanks. The price increase hastened our efforts to remove Files.com from our infrastructure. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for the honest review. As our company has grown, we have made a conscious decision to provide a high touch, premium service. We want to build a long term partnership with our customers, and we have updated our pricing to strongly incentivize annual commitments.

I do agree that stability of pricing is important, and we are happy to offer locked-in price commitments for up to 3 years at a time. All we ask is that the commitment is mutual.

We understand that this model doesn't work for everyone, and we're sorry to see you go!

Diego A.
DA
Tech writer.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Files.com is easy to setup and use"
What do you like best about Files.com?

I liked the integration with AWS. I had an AWS S3 storage that wanted to integrate with Files.com as an SFTP server. Mounting the AWS storage over Files.com was easy and using it, was easier. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I used the service for its SFTP capabilities. It does not offer an SFTP server... so you have to deploy one or bring one. In addition, it would be helpful is if Files.com provided more knowledge or documentation on how to set up these kinds of services. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com