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Files.com Reviews & Product Details - Page 17

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

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Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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Have you used Files.com before?

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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Oil & Energy
AO
Mid-Market (51-1000 emp.)
"Very Full Featured, could use a few UI and Licensing Improvements"
What do you like best about Files.com?

Files.com has become mission critical for many of our production applications, and we have been using it successfully for years. Its very easy to use but, as they enhance the product, some useful and familiar features get obscured. Fore example, it is easy to set up a user account and grant them full access to a folder. If you want, however, to give them the rights to create and generate a sharing key, that is a separate step.

That being said, I appreciate and use the inbox features, upload notifications, sharing key expirations and other items heavily. We have software developers that have successfully integrated files.com folders into . Net applications and it just works, without issue, every time. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I think there could be improvements made in the administrator features, especially doing things in bulk.

The documentation is also a little skimpy but customer support is first-rate. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"All the features I needed"
What do you like best about Files.com?

Files.com has all the features I needed now and the ones I know I'll need later, integration was a breeze with my platform. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Would like to see the price come down but it was it competitive in the industry. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market (51-1000 emp.)
"I like most of it's kety features, however, I think there room to add more secure features"
What do you like best about Files.com?

Access control in securing sharing files externally Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Being able to forward the access to files welcome email to another unintended recipient who can then have access to the files being shared Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Files.com Works for us"
What do you like best about Files.com?

I like that files.com was easy to setup and implement Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The element of my work with files.com that I liked the least was understanding the pricing structure. Also seems expensive for our use case Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Files.com was easy to set up and use!"
What do you like best about Files.com?

Secure and easy. Our customers find it easy to sign in and transfer data. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The admin dashboard could be more user-friendly. Finding settings like user creation and assigning levels of access could be more intuitive. Review collected by and hosted on G2.com.

Verified User in Graphic Design
AG
Mid-Market (51-1000 emp.)
"Mower Files Review"
What do you like best about Files.com?

Speed and ease of use. Quick delivery. Great GUI Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing so far. Love all the features. great product Review collected by and hosted on G2.com.

Andy B.
AB
Business Coach and Head Strategist
Small-Business (50 or fewer emp.)
"Easy to connect to, Helpful Support"
What do you like best about Files.com?

It was easy to set up and connect what I needed to test. I got it working quickly, and the team was in touch to support me if I had any issues or challenges I couldn't solve. I didn't hit any roadblocks, but they did help me with additional ideas of what else I could set up. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Some things that I thought would be a single action required me to do multiple steps, but I'm not sure if that was related to Files.com or the software I was integrating it to. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

Hey Andrew - thanks so much for taking the time to review Files.com!

If you are open to it, we would love to connect with you and see if there's a way to simplify the steps that you are needing to do in a more streamlined fashion. Drop a line to our support team via the link below and we will see what we can do to help!

See how Files.com improved
Verified User in Design
ID
Small-Business (50 or fewer emp.)
"Loved the service but then they raised my rates by close to 500%"
What do you like best about Files.com?

I love the ease of using Files.com. And their support staff can't be beat! Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The fact that they can just raise my rate from $50.00 a month, to $289.00 a month is just terrible. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi! Thanks for your updated review. It is true that we are no longer offering $50 monthly packages, however we do have great options available for Small Businesses who are able to make an annual or a multi-year commitment.

I'm sure your Account Manager has written you several emails, please get in touch with them and we'll make sure we take care of you.

Ankit K.
AK
Engineering Intern
Mid-Market (51-1000 emp.)
"Best FTP experience on Files.com"
What do you like best about Files.com?

FTP file transfer , SFTP , File hostings Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing much. Everything is good about the product. Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Small-Business (50 or fewer emp.)
"Excellent product, and even better support"
What do you like best about Files.com?

The service is simple. The support is even better. I have yet to see any downtime during business hours. It is a small team, but the support team is dilligent and assisted me in finding out why a 3rd party app was failing to upload. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I've not found anything to dislike. Everything has worked well for the purposes of what we use. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com