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Files.com Reviews & Product Details - Page 18

Files.com Product Details

Claimed

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Oil & Energy
UO
Small-Business (50 or fewer emp.)
"Easy to Use VDR"
What do you like best about Files.com?

Moving, saving, and downloading files is simple. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I have no issues with the program. The more it can function like Windows File Explorer, the better. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Simple SaaS solution that provided a quick, fairly priced, feature rich solution for a need we had."
What do you like best about Files.com?

I needed a replacement solution that supported:

PKI certs

Integration with OKTA for MFA

SFTP / HTTPS transports

Granular permissions

While I could have built this on my own it would have taken time and those grey dollars equate to money spent

This solution went from a demo for 1-2 weeks into production with a small learning curve for the team Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Some of the OTKA integration on the fat client could be better

Also, the product is feature rich which can feel a bit overwhelming when first administering. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Mid-Market (51-1000 emp.)
"Does what we need it for"
What do you like best about Files.com?

Allows us to transfer files when they are too large for email. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Clients can not view existing folders/files Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Mid-Market (51-1000 emp.)
"Files.com review"
What do you like best about Files.com?

I like the fact it is a true SFTP with web access. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The monthly price is much higher than when we first joined Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Files.com just works"
What do you like best about Files.com?

The ease of sharing files from customers Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The permissions can become a little complex making it difficult to keep them running correctly. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Mid-Market (51-1000 emp.)
"Great solution for handling file transfers"
What do you like best about Files.com?

I was looking for a solution that could do SFTP but provide an easy way to handle authentication and archiving to S3 while being priced competitively. We are a data analytics company, and we wanted non-technical users to manage access via a UI. Single Sign-On integration is supported, and lots of cloud integrations are available. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

One minor issue is with our Active Directory integration - if the user's password is within an expiration window, users can't log in to Files.com. We have to let our users know to make sure their password is updated and wait 15 minutes for the password to propagate in our Active Directory environment. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

Thanks for taking the time to review Files.com - Really happy to hear the self-service functions of Files.com is working so well for your end users!

I will make sure to pass along a note to our product team about the AD integration feedback you have listed above.

Verified User in Financial Services
AF
Small-Business (50 or fewer emp.)
"Files.com is easy to use and reasonably priced"
What do you like best about Files.com?

Files.com offers what we needed for data sharing with one of our Partners and also offers additional data storage that will come in handy. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I do not really see any downsides with using Files.com Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business (50 or fewer emp.)
"Functional but expensive"
What do you like best about Files.com?

A lot of functions and controls, nice clean interface Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Price, they have change the price model about 8 months ago. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for the review! We now have multi-year contract options that offer a discount in exchange for a longer commitment. Please reach out to your Account Manager to learn more.

David B.
DB
Product Specialist
Small-Business (50 or fewer emp.)
"Excellent"
What do you like best about Files.com?

Easiness of use - I understand how everything works and helps me with putting easy and repeatable processes in place Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing - The platform works as intended Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Overall very pleasant experience and we're pretty happy with the service"
What do you like best about Files.com?

Speed and reliability of the service, and the UI Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes the visualization of the files and the used space can be better Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
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Files.com Features
Application Integration
Encryption
File Transfer
Language Support
Access Control
File Management
Synchronization
Scheduling
Files.com