Files.com Reviews & Product Details - Page 21

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details

Product Website

Discussions

Files.com Community

Languages Supported

German, English, French, Japanese, Portuguese, Spanish

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Product Description

Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.

How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.

Seller

Files.com

Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Kevin Bombino

Files.com Media

Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.

Files.com Demo - Files.com File Based Integrations

Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.

Official Downloads

(4)

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Files.com Case Study - Virginia Public Media

G2 reviews are authentic and verified.

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/13/2021

"I needed this tool to help me securely transfer my customer's critical data. It delivered."

5/5

What do you like best about Files.com?

I had come across issues with the homegrown option I was using due to growth in my company. It was apparent that a secure, cloud-first data transfer tool that could scale with our growth was badly needed.

With Files.com we could check both important boxes for secure and cloud-first. It helped improve our workflows through its out-of-the-box native integrations with Slack and SSO. These integrations also allowed Files.com to sit in our software toolchain and increased data visibility. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The main improvement/recommendation I can provide would be to expand with a more dedicated customer community. It would be a great resource to help us continue to grow in how we use Files.com. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Thanks for taking the time to review your use of Files.com - We think the idea of a dedicated customer community is a great idea and one we are going to bring back to the team to discuss implementing!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/28/2021

"File transfer automation made easy!"

5/5

What do you like best about Files.com?

Like the ease of use and automation that can be done! It can integrate with many tools and best part for non technical users a web interface for secure file transfers Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes integration with zapier fails, however support helps fast. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

11/22/2021

"SFTP SaaS and more!"

4/5

What do you like best about Files.com?

Our use case was a solution to provide trading partners the capability to upload files to an SFTP server. The SaaS solutions are reliable and meets the requirement. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

It is a bit pricier than we would have wanted. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/26/2021

"Simple and Straightforward SFTP as a service"

5/5

What do you like best about Files.com?

I don't have to maintain the infrastructure for high-available SFTP services for basic file transfers, and I get many more features. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The documentation seems to lag a bit and is a little sparse. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Thanks for taking the time to leave a review of Files.com - always good to hear that our cloud-native tool is helping make lives easier.

Regarding your feedback about more documentation/content - we absolutely agree! My team will be looking to start introducing new content in the coming weeks/months and look forward to continuing to support our great customers!

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/22/2021

"Solid Product, does the job"

4.5/5

What do you like best about Files.com?

Files.com is simple, Straightforward, easy to use. No clutter, extensible API for software integrations without any hassle. I've tried a competitor's product, and the other is more complex. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Honestly, there's not much that I dislike. Could benefit from some better searching and filtering options, but it does the majority of what I need to without much hassle. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

It works well for me and my use cases. Pretty simple overall. I recommend giving Files.com a try for yourself too. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Easy cloud-managed FTP solution. No manual server configuration or user access management required. All accomplished through a straightforward user interface. Review collected by and hosted on G2.com.

Micheal E.

Systems Admin

Mid-Market (51-1000 emp.)

10/28/2021

"Great with a few missing features"

4/5

What do you like best about Files.com?

Reasonably easy to manage users

Easy to create new folders Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The search feature is difficult to use when you are searching for a particular file. It doesn't seem to pull up everything unless very specific with your search.

I wish there were more options for customized visuals. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Hey Micheal - thanks so much for taking the time to review your experience with Files.com. It's always great to hear for our team that we are making file transfer easier!

Regarding your insight on issues with your searches - I am going to pass your feedback along to our product team in case there are any current open plans to address enhancing the search function. If you have not done so yet, I would also encourage you to get a support ticket into our team to document the issues and work through any possible solutions (https://www.files.com/contact)

Verified User in Retail

Small-Business (50 or fewer emp.)

10/26/2021

"Files at hivery"

4.5/5

What do you like best about Files.com?

Gives convinient interface to get files from customers safe and secure maintaining the integrity of data. Also api feature is very useful and we will start using soon Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing in particular. We have just started using and not having any negative feedback at this point Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Thanks for taking the time to review Files.com - We're glad to hear that your experience so far has been a good one... if you need anything as you get up and running just let us know!

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/2/2021

"Quick and easy setup with responsive customer support."

4.5/5

What do you like best about Files.com?

Connecting to your files.com site is easy and can be done from multiple FTP applications. This allows all of our external partners to communicate with ease. Account setup is easy, allowing for quick user provisioning and granting access to only the folders required. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The web interface takes a few attempts to find the right page initially. If the FTP/sftp connection details were stored on the main page, it would have been a much quicker setup for us. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

11/2/2021

"Great product, flexible company"

5/5

What do you like best about Files.com?

Everything being API driven allowed us to automate creation of many webhooks that would have taken several days and would have had issues due to human error. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Log reviewing could be better. Need searching within logs, alerting from logs etc. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/22/2021

"Good product. Suspect business."

0.5/5

What do you like best about Files.com?

AWS SNS Integration is the only reason I haven't left. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The company doubled prices with next to no warning. The worse part is there was no increase in value. Just doubled prices for the same service. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

Cheaper and more reliable to use AWS. Had I known they would arbitrarily double the cost of services, I never would have signed up. Worried month to month, they will do so again. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

I frequently find bugs that have no answers. Also, they make arbitrary UI changes that make a worse user experience. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

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Thanks for taking the time to review your experience using Files.com - Simply put, I am sorry for your experience with Files.com thus far. What has happened in your contractual and technical situations is not something we take lightly.

I have provided the feedback you submitted for both technical and contractual issues along to our teams (product + billing) for review. I know we've recently introduced a dedicated billing team to help alleviate contractual inconsistencies... it's not perfect yet, but we're doing all we can to provide better service to you and our customers and your feedback will help us to continue to refine how we do business.

If you are open to it, I would love to setup a time for our team to connect with you and work through how we can make things right for you and your team. You can reach out to our team via our support portal (linked below) at anytime as well.

See how Files.com improved