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Files.com Reviews & Product Details - Page 13

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

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Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SS
CFO and COO
Small-Business (50 or fewer emp.)
"Files.Com is Fantastic"
What do you like best about Files.com?

Ease of use, security, great interface, clients appreciate it. I appreciate being able to easily upload files and set up new accounts for clients that always seem to work well. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing comes to mind, nothing is missing from this product. Everything works properly and I have no ideas how this could be better. I will try to think of improvements. Review collected by and hosted on G2.com.

Greg W.
GW
IT Support Supervisor
Mid-Market (51-1000 emp.)
"Files.com provides a reliable online storage solution for our vendors and customers"
What do you like best about Files.com?

User management is easy and the site is reliable. We use it as an alternative to Google Drive for companies that won't work with Drive or prefer secure FTP instead. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing. I have no complaints. I have had one or two service issues over using the site for several years and when I opened support cases my issues were resolved. Review collected by and hosted on G2.com.

Response from Adam OBrien of Files.com

Hey Greg - thanks for taking the time to review Files.com. It's always good to hear that we are help teams hit the mark when it comes to security and usability!

GE
Chief Technology Officer
Mid-Market (51-1000 emp.)
"The Sourcing Group and Files.Com"
What do you like best about Files.com?

Its a very easy interface, with powerful API's and configuration settings for our users. In addition, the logging and notifications are very powerful Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Certain functions like a default root directory only work with scripted or programmatic interfaces Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Flexibility, availability and extensibility"
What do you like best about Files.com?

The security model is flexible and perfect for our use case. We have had no availability problems and the programmability model has allowed us to integrate seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I'd like to see more flexibility in the pricing model. It is currently priced per-user among other things. I would like to see a choose-your-own plan where I can choose users, amount of storage, API limits that are closer matches to my use case. That said, the pricing isn't bad. It was the only thing I could think of for this prompt! Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market (51-1000 emp.)
"All the features needed under one solution."
What do you like best about Files.com?

In addition to the common feature provided by most SaaS providers on secure share links, SFTP, etc; Files.com do provide the feature of public hosting (web hosting), which is a plus to us. GUI is neat, user-friendly and the entire setup is easy. I do like the activity logs. Most important for me is the comprehensive documentation. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The support is prompt and helpful, but the only downside is if you are of a different time zone, e.g. 12 hours. Do expect delay in response for case submitted. I do hope Files.com able to improve in this area. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for the feedback. We do currently offer 24 hour support options for customers as part of our Enterprise Support offering.

It is our goal to add EMEA and APAC hours to our standard support offering within the next 12 months. We look forward to getting that gap closed for you.

Realexis C.
RC
Senior Account Executive
Mid-Market (51-1000 emp.)
"Great Product, Great Service - Worth the Cost"
What do you like best about Files.com?

I really like the teams and products flexibility in meeting our needs. Our contact Dustin was of great help Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Admittedly the service is expensive when compared to similar solutions but the quality is more than worth it Review collected by and hosted on G2.com.

Philip P.
PP
Information Systems Manager
Mid-Market (51-1000 emp.)
"Exceptional SFTP and so much more..."
What do you like best about Files.com?

Ease of use for this cloud-based file-sharing application. We primarily use it as a secure integration point between other cloud and on-prem applications that need to pass files securely. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

It has thus far done everything we need it to. The alerts can sometimes be overbearing, but that's not something to complain about. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi Phillip! Thanks for the feedback. We agree that there are lots of things we can do to improve operational intelligence and feedback (alerting). Our product team has several initiatives related to this on the roadmap and we hope to ship some things before the end of the year.

Robin C.
RC
IT analyst
Mid-Market (51-1000 emp.)
"Very Likely"
What do you like best about Files.com?

Ease of use - to add folders and users, plenty of space - sharing file urls Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I like everything.

I was looking for a way to HOST a dynamic XML feed URL and I could not figure out a way to do that here. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Enterprise (> 1000 emp.)
"Poor Support and Platform"
What do you like best about Files.com?

I like how the tool allows you to store data and has integrations with AWS. However, when something fails or doesn't integrate properly the files.com team is horrible at getting it corrected. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The amount of time the files.com team is taking to fix my issue. I have set up pushed to take data out of files.com and into AWS and the jobs get hung. The support team sees the broken process on their end and has yet to fix it. But they have no problem charging me each month for this tool. Unnacceptable. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

I really appreciate you submitting this honest review. As the CEO of Files.com, I am terribly sorry for your negative experience. I sent your review to our customer support and product teams and we would really like to make things right.

We pride ourselves on having a service that "just works."

If you're open to it, I would love to set up a Zoom call to connect you directly with the senior leadership team and myself so we can ensure your issues are solved. Please email support@files.com and reference this response. We'll get it scheduled.

Verified User in Retail
UR
Enterprise (> 1000 emp.)
"Does what it's supposed to successfully most of the time"
What do you like best about Files.com?

It has very simple and intuitive interface. Both web and desktop applications work as supposed to. Connecting to the software with the SFTP is quite easy for all our vendors, Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Errors happen sometimes that can cause partial file downloads, which has created problems for us on a number of occasions. I would love to see more logging available to optimize the use of the software, Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi!

Thanks for the honest review. We have added lots of capabilities to defend against failed or partial file transfers.

You mentioned SFTP. The SFTP protocol itself does not perform checksum or size checking, and that's a limitation of the protocol, not Files.com. As a solution to that, we have built our own CLI, Desktop app, and SDKs that are able to provide this additional assurance. Additionally, our automated sync capability that connects to 3rd party servers does perform this sort of additional validation.

To learn more about those capabilities, please reach out to support@files.com and we'd be happy to connect you with our Product team.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com