Files.com Reviews & Product Details - Page 12

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details

Product Website

Discussions

Files.com Community

Languages Supported

German, English, French, Japanese, Portuguese, Spanish

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Product Description

Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.

How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.

Seller

Files.com

Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Kevin Bombino

Files.com Integrations

(18)

Verified by Files.com

Files.com Media

Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.

Files.com Demo - Files.com File Based Integrations

Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.

Official Downloads

(4)

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Files.com Case Study - Virginia Public Media

G2 reviews are authentic and verified.

Here's how.

Eric P.

CTO

Small-Business (50 or fewer emp.)

5/27/2022

"Very Satisfied Business Customer of 5 years"

5/5

What do you like best about Files.com?

We received thousands of files each day from many tranding partners, and it just works. Customer support is very responsive. Easy setup and exactly the features we need. Very quick and easy to create shared files/folders. Giving our customers the ability to use html through the files.com site or using there ftp client is a huge plus. The file restore feach has come in handy a few times for us a well. Ability to set permissions, data retention periods, and limit file types uploaded are very easy to setup. They meet our high security requirements. We have been with files.com for 5 years and while early on there were several outages, over the past couple of years the service has been solid with no major outages that we can recall. Very happy with the service and support. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Pricing has increased substantially over the past couple of years. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

If you need a secure and reliable sftp server, files.com should be on your short list to review. Many features and easy to use. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Our core business is based on receiving invoice files from vendors and providing normalized data to our customers. We must provide sftp access to these vendors and our customers with near 100% uptime. Files.com provide this reliable and secure location for us to make this data exchange. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Hey Eric,

Thanks for the great review. We especially love hearing positive comments about our Customer Support team. We work really hard to get that right, and I'm glad to see it gets noticed.

I'm confused by your comment about history export. We do offer a history export capability, and it supports a robust set of filtering options as well. You can filter exports by date range, interface, user ID, path, IP address, and more. Additionally, we offer a History permission you can assign to non-admin users to allow them to export history.

Feel free to reach out to our support team at support@files.com to arrange a meeting with our Product team to discuss your requirements for exporting. We'd love to support your needs here.

Best,

Kevin

Kent J.

Partner

Small-Business (50 or fewer emp.)

5/27/2022

"Excellent User Interface - Excellent Tech Support"

5/5

What do you like best about Files.com?

It is easy to add and manage user accounts and delegate permissions for each one. Tech support is responsive and helpful. File management is also easy. The sync app is very helpful since it is drag-n-drop without having to use the web interface. However, the web interface is good and easy to use, too. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Getting folder history reports takes a long time. I would like to set up a macro to get the specific type of reports that I need and let it cook while I work on other things. But instead, I need to manually ask for each part of the history of each folder and assemble the end report myself. If there is a way to do that, I would love to know. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

Files.com makes it easy to manage user permissions. The file sync tool has drag-n-drop simplicity. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Any technical problem I have had has already been solved. What the service does for us is allow the distribution of several radio programs to hundreds of radio stations. We can give each station permission for specific shows and track the history of their downloads. Review collected by and hosted on G2.com.

Rick L.

Chief Strategy Officer

Small-Business (50 or fewer emp.)

6/7/2022

"Has really helped us gain control over our cloud storage"

5/5

What do you like best about Files.com?

The ability to integrate and interact with multiple cloud storage platforms has helped us consolidate our processes and eliminate several integrations using a single API. The SFTP capabilities are convenient and have proved useful and simple to implement and manage. Automations have also proven a reliable way to assist with processing inbound files and have helped us reduce the need for human interactions cutting down on time spend and errors. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We have integrated Files.com with our proprietary applications and are using it for integrated file storage. We are not using it for our day-to-day file storage and collaboration however would welcome this as it would allow us to consolidate even further. With more end-user functionality (i.e., versioning, collaboration, sharing, etc.), we would gladly expand the use to our team for more day-to-day use. I would like a more refined experience related to Automations (i.e., the ability to edit once they are in place) and a more granular set of actions in terms of dealing with one file at a time, for example, the ability to perform actions on a single file vs. a less specific group of files, e.g., the most recent files. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

We found it helpful to use Files.com as our primary storage (vs using it solely for managing other cloud storage solutions). By electing to store our files at Files.com we experience better performance and a more robust set of functionality. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Files.com has helped us reduce the number of APIs we're dealing with and has allowed us to consolidate our storage in a single place. While we still use other cloud storage services for day-to-day tasks, our applications are now fully converted to Files.com and that has increased our simplicity, security and time-savings. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Hi Rick,

Thanks for sharing this helpful review. I've shared your suggestions with our product team. You'll be happy to know that some of your requested changes to Automations should be launching in the coming quarter.

In general, all of your comments align with our roadmap. We are planning on continuing to expand the Automations capability as well as invest in more business user collaboration capabilities. Our vision is one platform that combines Automation and Collaboration.

Phil C.

Solutions Engineer

Small-Business (50 or fewer emp.)

10/14/2022

"Way to costly for small to medium size businesses..."

0/5

What do you like best about Files.com?

The only advantage to Files.com was the ability to add notes to the user/customer profile. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Pricing and the difficulty for our non-technical clients to access the FTP folders. In discussions with salespeople was told that the pricing had changed from $49 per month to $300 per month for two reasons. One, they were not interested in hosting small users anymore. Two, they had achieved HIPA certification, which gave them access to medical clients that would pay a higher price, and they did not want to set up a medical/nonmedical pricing system. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Hi Phil,

Thanks for your feedback.

We do require that our customers who are in the healthcare industry and are transferring or storing Protected Health Information (PHI) that is regulated by HIPAA to follow a set of best practices for security and compliance. This includes executing a Business Associate Agreement (BAA) as required by the HIPAA statutes, as well as enabling advanced security features.

Without knowing which company you represent, I'm guessing that Files.com discovered during an audit that you were storing PHI without following the proper procedures. We're more than happy to host small customers, but we do want to ensure that everything is by the book.

Jeremiah N.

IT Manager

Enterprise (> 1000 emp.)

6/7/2022

"Files.com makes it easy for us to implement SFTP for different partners and internal needs"

4.5/5

What do you like best about Files.com?

We have had used Files.com for quite some time now. It is easy to stand up and keep track of users. One of our favorite uses is to be able to make a sharable link to allow others limited access to files that we would like to share. Along with automatically disabling accounts that are not being used/ logged into over a configurable threshold. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The worst part about Files.com is the fact that our pricing is getting higher each year. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Hi Jeremiah!

Thanks for the helpful review! We have recently added 2 and 3 year contracting options to ensure that your pricing remains consistent. Please reach out to your Account Manager to learn more!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/9/2022

"Great managed file transfer service. Very pricey."

3/5

What do you like best about Files.com?

The user interface and feature set of files.com is great. We are able to use it for automated file transfers as well as allowing non-technical users to view and upload files via the web interface. Unlimited storage is also a big plus. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The per-user pricing model is very steep. It seems counterintuitive that we are charged a hefty monthly fee for each user (which costs nothing for files.com) while paying a flat rate for unlimited storage (which does cost $$ for files.com). It is getting to the point where the per-user cost is too steep for us to justify. There is also a bizarre quirk of the annual billing model wherein if we add one additional user over our pre-paid quota (e.g. we go from 150 to 151 users on a 150 user plan), we are charged a pro-rated amount for the full year of that user. All well and good but if we de-activate that user and add another (e.g. we go from 150 -> 151 -> 150 -> 151 users), we are again charged the pro-rated rate for the full year. So if we're close to our quota and frequently moving between being under and over our allotted users, we wind up being double charged. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Thanks for the comments.

As a company that is still young compared to the competition (the products we compare with on G2 were started in 1991, 1994, and 1977) we are admittedly still trying to find the best pricing model that makes sense for us and our customers. We think each iteration gets us closer to that goal but there are always some rough edges. The good news is that now that you are at 150 users, additional users are much cheaper.

Regarding the billing quirk you mentioned, we are more than happy to refund you the additional charges caused by that. Just reach out to billing@files.com.

We are also working on lots of additional tools to help you forecast resource needs to hopefully catch things in advance next time.

Thanks again for your business and we look forward to continuing to serve you.

Mathieu F.

Director of DevOps

Mid-Market (51-1000 emp.)

6/7/2022

"A one-stop shop for file hosting and transfers"

5/5

What do you like best about Files.com?

- Great REST API for automating everything, and it's well documented.

- Very flexible and thorough solution, including all possible SFTP use-cases covered.

- Highly-secure (encryption in transit+at rest/SOC2/HIPAA/GDPR/etc), makes it easier to us to generate confidence with our partners and customers. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

- Prices are rather on the high side, and scale up a bit too steeply with number of user accounts needed.

- We don't have very high needs of storage space, rather for a sensible number of user accounts, but because pricing is solely based on number of user accounts, our low storage needs do not make for a lower price. We would appreciate a pricing model that takes both number of user accounts and storage space into consideration. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

We preferred Files.com's level of reliability and features, over cheaper offerings with less value. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

- Fully managed solution (minimal maintenance costs and concerns for us)

- Fully automatable via REST API

- Externalizing the responsability of SOC2/HIPAA/etc concerns Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Hi Mathieu!

Thanks for the feedback. We have recently released new pricing that better scales at high user counts. We have several customers with 1k - 10k users, and we believe we are able to offer good value at that scale.

Please feel free to reach out to us for a review of your options.

Todd E.

DIR of IT

Mid-Market (51-1000 emp.)

11/24/2021

"Files.com is an easy to use, cost effective SFTP solution."

4.5/5

What do you like best about Files.com?

Easy to use interface. Quick to setup, easy to control permissions, and easy to customize the interface (branding.) Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I don't know if there is anything I dislike, per se. I think the functionality I need is there. It might not be as infinitely customizable as some would like, but it works for me and our organization. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

If you need an easy to setup & manage SFTP solution for your small to medium business, this is it. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

We are a small shop and don't need a big, fancy SFTP environment to manage and keep up with. This allows us to provide the necessary file-sharing capabilities and control permissions to allow our vendors and customers to access our data. Review collected by and hosted on G2.com.

John D.

Infrastructure engineer

Small-Business (50 or fewer emp.)

5/31/2022

"Great Feature filled hands-off SFTP product"

4.5/5

What do you like best about Files.com?

Largely hands-off, easy-to-use interface, feature-filled, great security stance and certifications, SFTP is very reliable, APIs allowed us to improve our file processing efficiency Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Some of the management tools are a little cluttered, The file management UI can sometimes be hard to navigate, some advanced support topics like getting security questionnaires answered can take a long time to resolve Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

It's probably the best of breed when it comes to SFTP. Would highly recommend it vs running your own SFTP infrastructure. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Provides a way for our team to offload SFTP file management and the operations surrounding it. They also have a good API that has helped us more efficiently implement file handling Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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Hey John,

Thanks for the feedback. We agree that there are opportunities to improve the management UI and we have several projects in flight related to that goal.

Thanks again for being a Files.com customer and we look forward to serving you for many years to come.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/31/2022

"Swiss Army knife of file transfer"

5/5

What do you like best about Files.com?

Easy to use web interface to allow our customer service team to manage users and files, whilst also providing a powerful API to facilitate automated management of users and files.

Multiple options are available for file transfer, including SFTP, FTPS, SCP, Web and API.

Ability to use your own domain and SSL/TLS certificate to give your clients comfort that they are not being phished.

User management is excellent, with users able to manage their own account, particularly self password management.

Plenty of 3rd party platform integrations available if we need it (S3, MS Onedrive, Dropbox etc) Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The slight learning curve for new administrators, due to the multiple options for file management, user management and overall configuration. Once up to speed though, everything you need to configure is available. Review collected by and hosted on G2.com.

Recommendations to others considering Files.com:

Files.com may not be cheap, but it has been worth every penny. The savings on customer service team requests alone helps pay for the service. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Previously we ran our own SFTP, SCP and Web file transfer services, for 3rd parties to retrieve files. The setup and management of these services on Linux boxes created overhead, regular patching, and was not overly user friendly. The files.com service now makes us look professional and instills confidence with the clients, to be presenting a modern platform. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

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We couldn't have said it better ourselves! Thanks for the review.