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Files.com Reviews & Product Details - Page 8

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
EM
Studio Photography Producer
Enterprise (> 1000 emp.)
"Files.com has helped with automations and accelerating transfers."
What do you like best about Files.com?

User friendly interface. Multiple functionality allowing me to implement different tools for different needs and it easily integrates with other software I am using. Customer support is great and issues have been resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I haven't be able to deploy user accounts without admin approval. Some training documentation can be hard to decipher. Review collected by and hosted on G2.com.

Christopher P.
CP
Systems Architect
Mid-Market (51-1000 emp.)
"Administering cloud file storage for mid sized Construction company"
What do you like best about Files.com?

The api functionalities are abundant and allow our development team to create processes that accommodate our needs. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The api documentation page fails often on most browsers. It needs to be broken out to multiple pages. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi Chris,

Thanks for the review.

Happy to provide an update on the API Documentation page. We have shipped an update that makes the exact change your requested. We have fully rewritten the page and made sure it works with all browsers.

MW
Director of IT
Mid-Market (51-1000 emp.)
"Impeccable Customer Service"
What do you like best about Files.com?

Easy to use and have never had an issue. Quick responses to any/all requests. Extremely satisfied! Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I have never had any issues, so have nothing negative to say. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
EC
Mid-Market (51-1000 emp.)
"VP of Information Technology"
What do you like best about Files.com?

Leadership Vision: I love their future roadmap. I'm just waiting to talk to the right team members so I can take advantage immediately.

We were smartfile customers, and files.com bought them; this is the best thing that happened to us. Now I feel comfortable ROI for dollars we spend Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Not at this moment; I am still learning about files.com Review collected by and hosted on G2.com.

Malcolm H.
MH
Managing Principal
Small-Business (50 or fewer emp.)
"Great Platform very easy to use!"
What do you like best about Files.com?

The APIs and the integrations are straightforward. I am also a huge fan of the support team! We have not had an issue since our conversion. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The cost for small business is high. I would like to see some moderation in price. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
IC
Mid-Market (51-1000 emp.)
"Files.com Rules !"
What do you like best about Files.com?

I can not find a fault with Files.com The application is enterprise ready and extrlemy user friendly. The sales and supports staffs and firts rate. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I can think of one thing t5hat I dislike with Files.com Review collected by and hosted on G2.com.

BW
VP Information Services
Mid-Market (51-1000 emp.)
"Big Fan of Files.com"
What do you like best about Files.com?

I love the granularity of controls where needed and the simple user interface. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I think the billing structure of seperate accounts. Review collected by and hosted on G2.com.

Nelson M.
NM
Sr. Systems Engineer
Enterprise (> 1000 emp.)
"Great Cloud SFTP and MFT, solution for Data processing.."
What do you like best about Files.com?

The Cloud base Security prosture for (External and Internal) Acess. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The GUI interface of the (MFT) solution portion of it. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Mid-Market (51-1000 emp.)
"Great file server service"
What do you like best about Files.com?

- Reliability of platform

- multiple ways to login, including easy google SSO

- Quick addition of new protocols when it makes sens

- Good commercial discussions

- Good documentation making implementation and integration easy

- Our customers, partners and ourserlves use it every day at very high frequency Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Not much today - really happy to use files.com, I don't need to think about my file server and file transfers, it just works

- maybe the fact the support office hours are only on US hours Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi!

Thanks for the review. For the benefit of other folks reading the G2 pages, I just want to share that we do offer a 24/7 Enterprise Support Contract as an addon, which would provide relief for any concerns about our support hours (which run from 9am-8pm Eastern time).

Verified User in Financial Services
UF
Small-Business (50 or fewer emp.)
"Files.com for Data Room"
What do you like best about Files.com?

Easy to organize files for review by others, like to be able to have sub folders. Like to see who has logged in to the data room. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

It seems that we have unexpected price increases, For a small business those are hard to absorb Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com