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Files.com Reviews & Product Details - Page 7

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Staffing and Recruiting
CS
Mid-Market (51-1000 emp.)
"Great product for sharing files with clients"
What do you like best about Files.com?

Easy to configure sites for clients based on the needs we require. The site provides all features you could possibly need to customize the site perfectly for the client. Easy to implement thesolution and we use it all the time! Very intuitive site so you can easily integrate this within your project. I never need any customer support as the site is always working. Great product especially for the price. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

There is nothing I don't like about the site. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Easy to use, lots of features + integrations, great for gluing modern/legacy infra, solid API"
What do you like best about Files.com?

Great docs, support, packed with features and integrations, has lots of stuff that legacy players in banking want . Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Somewhat pricey especially if you have lots of outbound connections e.g. to different cloud storage buckets. Review collected by and hosted on G2.com.

Jimmy S.
JS
Production Manager
Small-Business (50 or fewer emp.)
"Fantastic cloud FTP for a small business"
What do you like best about Files.com?

Love the interface, reliability and speed. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

All of the issues we have had in the past have been addressed and fixed over the years Review collected by and hosted on G2.com.

CR
Director Of IT Software Development
Enterprise (> 1000 emp.)
"Great Tool for SFTP and Website Front End Accessing Files"
What do you like best about Files.com?

This tool allows you to share files between staff inside and outside of organization very quickly and easily. The tracking and auditing is great as well. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes user folder permissions have to be removed and added back to get working againi. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hey Chad,

Thanks for the review!

Interesting that you bring up that tidbit about permissions - I listened in on two product calls today that discussed issues that could be related, and I hear that both are fixed. If you are still receiving any issue like that, please reach out to our support team and we'll try to improve things. We are committed to making permissions work perfectly.

Thanks again!

MT
Supply Chain and Technical Support Consultant
Small-Business (50 or fewer emp.)
"Stable and reliable"
What do you like best about Files.com?

It is very reliable and has complete functionality to handle FTP file transfers Review collected by and hosted on G2.com.

What do you dislike about Files.com?

User configuration could be a bit simpler. Review collected by and hosted on G2.com.

Ryan Y.
RY
System Administration Specialist
Enterprise (> 1000 emp.)
"Files.com takes their business serious"
What do you like best about Files.com?

The dedication to their clients (Us). They listen, they develop, and they perform what we actually ask for. They try deliver what we ask for Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing so far because things we've asked for, they either can or cannot and are honest about it. If they cant, they will try to make it happen Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Enterprise (> 1000 emp.)
"Files.com Works Well For The Most Part"
What do you like best about Files.com?

It has an easy to use interface that my non-technical end users are able to use to search for files and data. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We cannot search out AWS S3 buckets filled with call recordings currently. It takes forever to load a single bucket. We have millions of recordings and do not want to move this archived AWS S3 data to another location. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi,

Thanks for the review and thanks for bringing the issue with slow loading S3 listings to our attention. The issue you were running into was fairly specific to the configuration of your bucket, and we have fixed the issue. Your S3 listings should be lightning fast at this point.

We hear you about making S3 buckets searchable and we are working on trying to squeeze that into our roadmap for this quarter. We'll keep you updated!

Sean M.
SM
Business Technology Lead
Small-Business (50 or fewer emp.)
"Files.com is secure, reliable, and flexible and the support is FANTASTIC"
What do you like best about Files.com?

The flexibility of sharing files using a variety of protocols like mounting partners SFTP servers, or spinning of one of our own. Files.com is our go to for sharing data with our partners. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Not much - Files.com has multiple places where you can do the same thing, sometimes this can be confusing Review collected by and hosted on G2.com.

Rich K.
RK
Director of Information Technology
Mid-Market (51-1000 emp.)
"Easy to use and very helpful."
What do you like best about Files.com?

Easy to set up, administer, and quickly put to use. I had a short timeline (less than an hour) to put in a solution, and instead of setting up an on-prem FTP site, using Files.com provided the service I needed at a reasonable cost. When I need to get files to or from another source, it is provisioned in minutes and gives me the centralized control I need. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I have not yet found any challenges for our use case. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
AC
Small-Business (50 or fewer emp.)
"Secure and Easy to use for FTP"
What do you like best about Files.com?

Customer Service is great. The website is easy to use to set up new login ins. It is easy to set up automations and connet with multiple types of systems. We use this site every hour and everyday. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I currently have no dislikes for Files.com Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com