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Files.com Reviews & Product Details - Page 6

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

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Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Stephan S.
SS
Operations Manager
Mid-Market (51-1000 emp.)
"Files.com makes it easy for our file storage/transfer needs!"
What do you like best about Files.com?

It's so easy to upload/retreive files from Files.com! The site security is also top notch, as some of our users should have limited access/abiliites. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I can't think of anything at the moment! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"Files.com has helped us meet all of our Secure FTP objectives as a SaaS company"
What do you like best about Files.com?

The ease of implementation, the whitelabeling features, the integration capabilities, and the security of the platform. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The only downside we've experienced is the rising cost of using the platform. This has been mitigated by their pricing structure changes over time. Review collected by and hosted on G2.com.

CM
System Administrator
Mid-Market (51-1000 emp.)
"Files.com is great tool share files as secure manner."
What do you like best about Files.com?

Files.com is great tool to share as very secure manner files with external company. Remote server, Sync and automations makes easier to manage files sharing.

There are 4 point like best

1. Remote Server with external sftp and azure.

2. SSO access for ours internal users account.

3. IPs whitelist to minimize data risk.

4. The last and the better CLI, you can automate any process with CLI without user interaction Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Need to improve report or download report from web portal. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for the feedback about reporting. We are currently working on a new Report export functionality within our Web UI, and we expect that to ship by the end of this year.

AB
System Engineer
Mid-Market (51-1000 emp.)
"Files.com is a great platform with important features for admins."
What do you like best about Files.com?

Easy integration, great logging. With so many platforms that we can tie in, and the great visibility of the logging, it makes it a breeze to use and a perfect tool to leverage inter-operably with other platforms already in place. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Difficulty staying current with changes coming down the pipeline, but that has been addressed and is visible in the docs now. Review collected by and hosted on G2.com.

RK
Director of Information Technology
Mid-Market (51-1000 emp.)
"Easy to use, easy to administer, external File Transfer platform"
What do you like best about Files.com?

Using Files.com has given my team and I the ability to use FTP and/or large-size file transfer without a lot of overhead or maintenance. IT is quick to setup and deploy and the end-users are happy. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I generally try to have both pros and cons when I give a review. In this instance, I have not really run into any issues. Perhaps a lower cost model. Review collected by and hosted on G2.com.

Ivan P.
IP
Director of Data Governance & Predictive Analytics
Mid-Market (51-1000 emp.)
"Director of Data Governance & Predictive Analytics"
What do you like best about Files.com?

Ability to configure security levels and access to data stored with third parties and internal customers Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The user interface is not very pretty, it looks rather old-fashioned Review collected by and hosted on G2.com.

Rodrigo D.
RD
Global Customer Support Process Owner, FCM Operational Excellence
Enterprise (> 1000 emp.)
"Files.com is easy, user friendly, quick and the customer support is superb."
What do you like best about Files.com?

It's intuitive, user-friendly and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

NA - I don't have any complaints about files.com. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Does a great job with SFTP"
What do you like best about Files.com?

The user interface of Files.com makes doing theoretically complex tasks be simple and easy Review collected by and hosted on G2.com.

What do you dislike about Files.com?

In order to get a BAA, it requires a decent financial commitment Review collected by and hosted on G2.com.

Mandy C.
MC
Director of Life Company
Mid-Market (51-1000 emp.)
"Director of Operations"
What do you like best about Files.com?

Files.com has made it much easier to share information with business partners and team members. Setting up new folders is a breeze. Switching to Files.com has saved our team a lot of time and gives us confidence that the information is safe and secure. The Files.com team has been easy to work with and have helped us find solutions that fit our needs. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I don't have anything negative to say about Files.com. Review collected by and hosted on G2.com.

Verified User in Chemicals
AC
Enterprise (> 1000 emp.)
"It just works"
What do you like best about Files.com?

The product is quite mature and well thought out. It has been around for a number of years and most of the issues have been ironed out and the user interface and feature set works well and is quite comprehensive. We barely use more than 20% of the features available, but it is good to know they are available if needed. Uptime is pretty good and any outages are communicated well with RCA provided on any major ones. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

It is a bit expensive for what we do with it. As mentioned we don't use the full power of the product. But it is reliable and stable and allows us to do everything we need. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com