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Files.com Reviews & Product Details - Page 2

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description

Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.

How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller

Files.com

Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Recent Files.com Reviews

RR
Rodrigo R.Enterprise (> 1000 emp.)
5.0 out of 5
"Very intuitive and user friendly"
Easy to navigate and find things. Support is fantastic. I use it daily and never had any problems.
Cesar M.
CM
Cesar M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great features and excellent customer experience"
The features work well and every time I have an issue or doubt the support team is there to guide me. The facility of use is incredible. Everyt...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Fully featured and smooth FTP platform"
I've been using it for 8 years and I'm very satisfied with all the features it offers: file management, advanced users, automation, external connec...

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
View More Pricing Information

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.

Official Downloads

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226 Files.com Reviews

4.6 out of 5
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226 Files.com Reviews
4.6 out of 5
226 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
KB
IT Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

As a seasoned systems administrator, I've had the pleasure of implementing Files.com at two distinct organizations, and I can say that it has revolutionized the way we manage our file-sharing needs. The flexibility to integrate Files.com with other cloud storage solutions and automate file transfers across our entire organization is nothing short of remarkable.

Initially, our goal was to create a simple web portal for customers to upload files. However, as we dove deeper into the capabilities of Files.com, we discovered a powerhouse of a solution that far exceeded our expectations. The desktop application, CLI/SDK tooling, and integrations available with Files.com have allowed us to deliver unparalleled file-sharing experiences to our users.

One of the most significant advantages of Files.com is its versatility. It seamlessly integrates with various cloud storage solutions, enabling us to create a cohesive file-sharing ecosystem that caters to our unique organizational needs. This flexibility has enabled me to confidently say "Yes, Files.com can do that!" for numerous project requests, impressing stakeholders and meeting their expectations.

What's truly impressive about Files.com is its support team. Their guidance and assistance were always readily available whenever we encountered any challenges or had questions. The extensive documentation provided by the team has been an invaluable resource in ensuring a smooth onboarding process.

As a systems administrator, I can say that Files.com has made my life significantly easier. It's streamlined our file-sharing processes, reduced errors, and increased productivity across our organization. The peace of mind that comes with knowing our files are securely stored and easily accessible is unparalleled. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I wish there was more attention spent on branding and customization. This doesn't really bother me as a systems admin, but the graphics and marketing teams would love to be able to do more with the landing page for the customer facing portal. The branding in my opinion is "fine" but it has room for improvement. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Files.com is a turnkey low maintenance solution. I don't have to worry about certificates, web hosting, or any of the other headaches with the public internet. We get a nice web portal for our customers, ad hoc file sharing, and integrations to AWS and AZURE. We also utilize the on prem file syncing which allows our users to work locally as if the files are on a traditional file server. I absolutely love the fine grained identity management options. SSO worked after 5 minutes of setup. Things just work. Review collected by and hosted on G2.com.

RR
Global Support Analyst - Incident Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

Easy to navigate and find things. Support is fantastic. I use it daily and never had any problems. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing. It's an easy platform and I can navigate easily around and find what I need very quickly. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

My clients are able to upload their files using their folders and we receive them with no issues. Review collected by and hosted on G2.com.

Jose C.
JC
Jr. Product Manager over Integrations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Files.com?

I love the SFTP transfer setup—it’s perfect for automating reports and sending them to clients without too much hassle. The guest access feature is super handy, too, since it lets me securely share files without hassle. It’s great for keeping things efficient and secure. The SFTP feature lets me automate stuff easily, and giving clients quick access through guest links is a lifesaver. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Finding specific files can be a pain without sorting options by name, type, or date. It’d be awesome if they could add some flexibility here. Not having a sorting option slows things down when you’re trying to track down a specific file, so that could definitely be improved. I don't login to Files.com too often, but when I do, I need to find files as quick as possible. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Files.com is super handy for handling secure file transfers and automating things like sending reports to clients through SFTP. I love how easy it is to give guests specific access to files for quick, secure sharing without extra steps. The only downside I’ve noticed is that searching for files can be tricky without sorting options by name, type, or date. Overall, though, it’s a reliable, efficient tool that keeps our data safe and our workflow smooth. Review collected by and hosted on G2.com.

Luca L.
LL
I
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Files.com?

Lot of file management types,

Web, FTP , SFTP, agent, shared link (with password) and so on Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes user search dont find user, happened a couple of times Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Externalization of FTP and SFTP EDI services, increasing security in company Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Files.com?

I've been using it for 8 years and I'm very satisfied with all the features it offers: file management, advanced users, automation, external connector...

Recently I use the SFTP synchronisation with other system and it work very great !

Always satisfied with the continous évolution of files.com! Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We need to dig a lot to find features, because they're a lot of them ! Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Outsourcing and management of a complete FTP system.

Easy integration with my clients. Review collected by and hosted on G2.com.

CM
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

What I like the most is that anytime I need help (from when I first set up my account to a need to make system changes), I can easily set up a time with one of Files.com tech support. They are smart and tenacious and have walked me through a variety of upgrades. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes their billing is annoying. Every entrepreneur has cash flow issues from time to time. If I get to the end of the month and then owe two months worth, I then have to pay both months before my account switches back on. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Files.com helps me transfer files from my clients and then pushes each file to my AWS machine. The solution just works, and is very solid. Review collected by and hosted on G2.com.

Mahaboob B.
MB
St. Business Operations Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Files.com?

I've spent the last seven years utilizing Files.com. Our file-sharing procedures have been greatly expedited by this automated platform for managed file transfers, which also makes data transfers safe and simple.

Our manual effort has decreased due to the extensive automation features and ease of use, which has saved us time and money.

A dependable service that guarantees safe and legal file transfers, ideal for companies with intricate data requirements.

Our operational efficiency has significantly increased because to the platform's capacity to automate and monitor file transfers.

This platform's outstanding performance and security have revolutionized the way we handle and move important company files. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I don't have any issues or dislikes with Files.com. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Files.com offering centralized file management and safe, automated file transfers, Files.com addresses a number of important issues. It guarantees adherence to security procedures, removes the need for manual file exchange, and lowers the possibility of data breaches.

Workflows are streamlined by the platform's FTP services, which also enhance productivity and cooperation by making it simple to exchange big files with clients and coworkers. All things considered, its safe, dependable file transfer procedures increase operational effectiveness and offer comfort. Review collected by and hosted on G2.com.

JB
IT PM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

Easy SFTP server with time based integrations Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Price can be a bit high. However it worth for some of the functions available Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Easy way to have SFTP functionality without having internal infrastructure Review collected by and hosted on G2.com.

YS
IT Administrator/Paralegal
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

How easy it is to use. We are able to upload batches of files, generate a share link, and generate a unique password in order for our co-counsel to access files. Additionally, we can easily set the permission levels and other features - such as - having the link to those 'shared files' expire 7 days after we send the link to them. (Which is optional! Sometimes you need that, sometimes you don't want the link to expire.)

Bottom Line: The functionality we receive from Files.com makes it the absolute best choice for us! Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We have not had any 'downsides' to using Files.com. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

It gives us a secure way to share sensitive materials with our co-counsel law firms. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

As an admin for my company, I find the admin interface remarkably simple and/or clear we especially like the absolute times feature to see when our users were last active on their accounts. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Missing feature, dark mode for the entire interface not just the shortcuts/hamburger menu, is much more pleasant for your eyes, and gives the interface a sophisticated and modern feel, in line with edge browser and many other apps and OS's these days. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Sharing of large files, between in-company users and departments as well as with outside suppliers and/or consultants on joint projects. Review collected by and hosted on G2.com.