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Files.com Reviews & Product Details - Page 11

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to power, automate, and secure their mission-critical file operations—including Data Teams automating file delivery at scale. Files.com is the enterprise file platform that helps Data, IT, and Engineering teams simplify and automate file delivery across systems, teams, and partners—without code or servers to manage. Our cloud-native, SaaS platform makes it easy to securely transfer, share, and integrate files at scale, so your critical business processes work every time. From large-scale data pipelines to partner file exchanges, Files.com connects everything — with powerful automation, instant integrations, and enterprise-grade security built in. Data teams can eliminate manual file handling with event-driven triggers and scheduled automation, and can easily push, pull, or mount files as part of broader workflows. Create no-code workflows for common use cases or leverage advanced automation through our API, CLI, and SDKs. With new iPaaS integrations including Boomi, MuleSoft and Terraform, Files.com also fits seamlessly into modern infrastructure-as-code environments, making it easy to deploy and manage file workflows at scale. Connect with Everything — Instantly Files.com offers out-of-the-box integrations with leading platforms, including: Microsoft (Azure, SharePoint, OneDrive, Active Directory, Office), AWS (S3, SNS), Google (Cloud, Drive), Box, Dropbox, Zapier, and more — plus developer options to build custom connections. Built for Scale, Performance, and Security. Designed for scale and performance, Files.com supports massive files up to 5TB with proprietary transfer acceleration and a global 100 Gbit network. As a fully cloud-native SaaS, there’s nothing to install or manage — high availability, redundancy, and scalability are built in from day one. Files.com is secure, reliable, and built for global enterprise needs. We offer end-to-end encryption, four types of 2FA, and nine SSO integrations to protect every transfer. Our audit-backed InfoSec program, reviewed annually by Kirkpatrick Price, covers our entire operation — not just data centers. With customizable data retention and storage across seven global zones (USA, UK, Canada, EU, Australia, Singapore, Japan), Files.com helps organizations stay compliant with HIPAA, GDPR, and CCPA, with BAAs and DPAs available. Whether you're automating enterprise workflows, moving massive media files, or integrating partners securely, Files.com makes it seamless — at any scale.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description
Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.
How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Overview Provided by:

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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Have you used Files.com before?

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229 Files.com Reviews

4.6 out of 5
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229 Files.com Reviews
4.6 out of 5
229 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Government Administration
AG
Mid-Market (51-1000 emp.)
"Excellent File cloud-hosting service"
What do you like best about Files.com?

Customer Success team and customer oriented company. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Lack of SSO for multiple site use and access. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi, thanks for the review. We hear you on SSO. Support for using an SSO identity provider (IdP) across multiple sites is something we are actively working on and expect to release by the end of 2024.

Verified User in Hospital & Health Care
UH
Mid-Market (51-1000 emp.)
"Review"
What do you like best about Files.com?

Easy to share files between teams. Not much KT required for new joinees Review collected by and hosted on G2.com.

What do you dislike about Files.com?

No proper documentation in place which makes it difficult in the start Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for the review. I've linked the Files.com documentation below. I'd love to know more about specifically how we could make the documentation more useful for you.

See how Files.com improved
Laura S.
LS
Healthcare Data Analyst
Mid-Market (51-1000 emp.)
"Secure and Simple"
What do you like best about Files.com?

The site is a secure place to download PHI.

There is an autodelete feature so you don't have to remember to delete files manually Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The only issue that I have run into is when the SFTP on the other end is set to auto delete files upon upload because sometimes it does not upload and I have to ask them to resend the file. Review collected by and hosted on G2.com.

SB
Sr. IT Manager
Mid-Market (51-1000 emp.)
"Modern File Transfer with Legacy SFTP support"
What do you like best about Files.com?

Files.com combines all the modern modes of file transfer along the support SFTP transfers. With Files.com we did not have to limit ourselves to the File Transfer options.

With Files.com, we were able to provide shared links and automate the file transfer at the same time.

The Files.com portal is very intuitive and easy to use and provide integration option with many products.

The customer support is very prompt and knowledgeable.

Implementation of Files.com is effortless and takes very little time to get it up and running. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Pricing and planning are very complex and bundles are in some cases unuseful. Review collected by and hosted on G2.com.

JE
Mid-Market (51-1000 emp.)
"Excellent and Secure FTP solution"
What do you like best about Files.com?

The ease of administration is by far the best part of this solution. Of couse, industry standards and common functioinality are by far easy to use and easy to manage. The number of features is exactly what we were looking for. We use files.com all the time. Allf of our FTP workflows go throug it. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The only thing that I dislike about files.com is that there is not enough tranining material. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi Jose,

Thanks for this review. I am happy to report that we have added a lot more training material to our documentation site at https://www.files.com/docs/.

I hope that helps!

BS
Enterprise (> 1000 emp.)
"Files.com is known for its great file sharing option for a corporate."
What do you like best about Files.com?

Flexibility of using the tools within files.com. Group assignment, folder permission, sharing functionality, different levels of access, are great tools for files.com to stand out among peers. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I don't have any dislikes regarding to files.com. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"So easy to use and 100% reliable"
What do you like best about Files.com?

Files.com is easy to use,secure, reliable, and fast. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing to suggest, keep up the good work. Review collected by and hosted on G2.com.

Annamalai S.
AS
Enterprise (> 1000 emp.)
"Great App for sharing and receiving data"
What do you like best about Files.com?

Easy to share and recieve data. Customers can share the data without any hussle. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

No complains with type of usage i have. all working good without any issues. Review collected by and hosted on G2.com.

CT
Managing Partner
Small-Business (50 or fewer emp.)
"Slow File Upload and Dismal Customer Support"
What do you like best about Files.com?

It worked quite well at first and customers were able to upload documents easily... Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Recently the file upload speed plummeted and my customers could no longer upload files causing a significant problem for my business forcing me to find alternative methods for my customers to share files.

Upon reaching out to "customer service" I discovered that they are simply dismal... they fail to promptly respond and the problem still exists. Many times I called customer support and the recorded message simply told me there was nobody to take my call.

For the price I paid for this service.. they need to do a lot better.

I would avoid this service if I knew what I now know about this company. Review collected by and hosted on G2.com.

Verified User in Media Production
AM
Mid-Market (51-1000 emp.)
"Files.com - Awesome SFTP/FTP"
What do you like best about Files.com?

Files.com has reasonable pricing and excellent security. For the most part, there are few issues and when there are, they are resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Site changes where the new features are not documented in a "changes" area - in other words announce new releases and what is in them. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for taking the time to review Files.com.

I am happy to report that we have added a "What's New" section to the top of our documentation at https://www.files.com/docs/. This section contains a month-by-month guide on the new changes which have been shipped.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
Files.com