Zoho Forms Reviews & Product Details

I switched von Google Workdrive to Zoho One. The offer is just amazing. It was very easy to switch due to the migration tools, Zoho offers. And now we replaced much of our tool stack with tools from Zoho (like Bigin replaces Pipedrive, Books replaces our old accounting, Campaign replacing ActiveCampaign etc.) So Zoho is our daily driver for everything and with the Zoho One offer, it's really affordable. Review collected by and hosted on G2.com.

If you do not get support from India, e.g. when you are in LATAM and have support by a local partner, the quality of support is/can be much lower, as the partners are lacking the experience and direct contact to the development teams. Review collected by and hosted on G2.com.

I mainly use Zoho CRM and Zoho Desk / SalesIQ for my position. I find it very helpful that zoho desk tickets can be pushed into zoho CRM so that there is a record on the user page of each support ticket that has been submitted. Zoho desk support chat is also very responsive and quick. Review collected by and hosted on G2.com.

I don't like that Zoho Desk released a new product for AI chat support that isn't fully functional yet. It's not helpful until it is fully funtiontional. Review collected by and hosted on G2.com.

We used Zoho Forms for a long time, unfortunately, we encountered certain functions that could not be applied. Therefore, after much deliberation, we decided to switch. For basic forms, it is easy to use. Additionally, it is also easy to integrate, and the emails are received well. I think we used Zoho Forms for 5 years. Review collected by and hosted on G2.com.

The price is not optimal, in addition, you miss certain features. And if you're not careful, you might end up with an extra subscription. If you ask a question, it takes a long time before you really get an answer from the helpdesk. Review collected by and hosted on G2.com.

I like that Zoho One provides a myriad of software tools that replaces many of the tools I was paying for. And the Zoho One subscription is significantly less than the sum of the others. It's My CRM (replacing HubSpot); form/survey gen (replacing JotForm); campaign manager (replacing MailChimp); mailbox (replacing Outlook), an invoicing system (replacing Freshbooks), an electronic signature system (which I didn't have before) and recently found its social media hub (replacing Promo Republic). Seems like when I have a need, I simply check to see if Zoho One has it covered and more often than not, the answer is YES!! Plus the tools are integrated with each other so no need for Zapier. Review collected by and hosted on G2.com.

It seems each tool has its own support team and tracking down an answer has been challenging. Sometimes there's chat support, sometimes not. Would like to have some consistency here. Review collected by and hosted on G2.com.

Zoho One offers a comprehensive suite of tools that integrate well with each other, which is great for streamlining multiple business functions in one place. The level of customisation available in some modules is useful for adapting the system to different business needs. Review collected by and hosted on G2.com.

The lead management process is frustrating for B2B companies. Zoho’s requirement to map a “Last Name” for all leads, even when only working with companies, leads to inefficient workarounds. As a B2B business, I source company details, not individual contacts, and Zoho's CRM doesn't provide a proper solution for mapping company information efficiently. The support process was also slow, and the workaround offered added more manual work, which defeats the purpose of using a CRM to streamline operations. Review collected by and hosted on G2.com.

The flexibility of Zoho's suite is fantastic, the price-point makes the Zoho One suite a no-brainer when compared with competitor tools. I love the Zoho Deluge programming language which essentially means if a function is not available in the GUI, it can be built using custom functions. Review collected by and hosted on G2.com.

Zoho's support can be a little hit and miss. We are very fortunate to work closely with a Zoho partner, Ardento who have in-house Zoho specialists. Review collected by and hosted on G2.com.

Zoho one is very customizable. I liked being able to change forms or the layout and how I viewed certain modules. Review collected by and hosted on G2.com.

So many modules have similar capabilities but you have to go to a completely separate module to find the one that was necessary for that project. I also felt that even though I could email the support team, it was not ideal in the time it took to resolve issues. Review collected by and hosted on G2.com.

The best feature is it has multiple business app and which can be use without any major integration setup. Support and onboarding is very much friendly and easy. Review collected by and hosted on G2.com.

Switching between multiple task can be a bit task initially but once you get used to, it becomes much easier. Review collected by and hosted on G2.com.

Great functionalities across marketing, partnerships and program execution! Review collected by and hosted on G2.com.

Nothing comes to mind as of yet - only feedback is that it is not as user friendly, but excellent functionalities. Review collected by and hosted on G2.com.

Zoho have wide range of services in a single platform and amonth them which I liked mostly is Zoho forms, CRM, and mail solutions. Since these forms and mail solutions are accessible from anywhere the main thing is that forms come with most customizable options which are not available in today's market Review collected by and hosted on G2.com.

Occasional lag, missing font styles(few), complexity of on-premise solutions Review collected by and hosted on G2.com.