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Compare Jotform and Zoho Forms 
At a Glance
Market Segments
Small-Business (73.2% of reviews)
Small-Business (64.7% of reviews)
Entry-Level Pricing
Free
$ 25/Month
Jotform
Star Rating
(3,658)4.7 out of 5
Market Segments
Small-Business (73.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansZoho Forms
Star Rating
(164)4.4 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
$ 25/Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Forms offers a solid Survey Builder with a rating of 9.3, but Jotform excels with a higher rating of 9.3 as well, indicating both platforms provide robust survey creation tools. However, reviewers mention that Jotform's question types are more diverse, enhancing user experience.
- Reviewers mention that while Zoho Forms has a decent custom fields feature rated at 8.6, Jotform shines with a rating of 9.0, allowing for greater flexibility in form customization, which is crucial for businesses needing tailored solutions.
- Users on G2 highlight that Jotform's mobile forms feature is rated at 8.9, surpassing Zoho Forms' 8.3 rating, making Jotform a better choice for users who prioritize mobile accessibility and usability.
- G2 users report that Zoho Forms has a quality of support rating of 8.2, which is lower than Jotform's 8.8. This suggests that Jotform may provide more reliable customer service, a critical factor for businesses needing timely assistance.
- Reviewers mention that Jotform's payment processing capabilities are rated at 8.0, while Zoho Forms falls behind with a rating of 8.0 as well. However, users say that Jotform's integration with various payment gateways is more seamless, enhancing the overall transaction experience.
- Users say that both platforms offer conditional logic features, but Jotform's rating of 8.8 compared to Zoho Forms' 8.6 indicates a more intuitive setup process, which can significantly improve user engagement in forms.
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Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Zoho Forms
STANDARD
$ 25
/Month
10 Users,
Unlimited Forms,
25,000 Submissions/month.
- Unlimited Reports
- Payment Integration (Paypal, Stripe, 2Checkout)
- 2 GB Storage
Free Trial
Jotform
Free Trial is available
Zoho Forms
No trial information availableRatings
Meets Requirements
9.1
3,012
8.5
141
Ease of Use
9.2
3,074
8.8
142
Ease of Setup
9.2
2,215
8.4
67
Ease of Admin
9.1
2,011
8.6
61
Quality of Support
8.8
2,390
8.2
129
Has the product been a good partner in doing business?
9.2
1,916
8.4
62
Product Direction (% positive)
9.3
2,996
9.0
139
Features by Category
Registration
9.0
633
Not enough data
9.1
648
Not enough data
8.0
542
Not enough data
8.0
516
Not enough data
8.3
519
Not enough data
Generative AI
7.5
323
Not enough data
Marketing and Communications
7.9
488
Not enough data
8.6
568
Not enough data
8.3
557
Not enough data
8.3
518
Not enough data
7.6
472
Not enough data
8.0
475
Not enough data
Agentic AI - Event Registration & Ticketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.3
999
Not enough data
9.3
1021
Not enough data
8.8
968
Not enough data
9.0
929
Not enough data
Survey Customization
8.5
850
Not enough data
8.5
898
Not enough data
8.4
793
Not enough data
8.0
707
Not enough data
Survey Insights
8.6
935
Not enough data
8.0
698
Not enough data
8.8
938
Not enough data
8.5
868
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.0
1565
8.6
37
8.8
1488
8.6
36
9.0
1494
8.7
35
8.7
1618
8.1
35
Additional Functionality
8.8
1434
8.6
34
7.8
1203
8.0
30
8.9
1509
8.4
34
8.1
1201
8.0
29
8.9
1493
8.3
34
Performance reviews
9.2
215
Not enough data
8.8
195
Not enough data
Feedback
9.1
201
Not enough data
8.7
187
Not enough data
Data
8.9
198
Not enough data
8.7
187
Not enough data
Generative AI
7.7
74
Not enough data
7.0
72
Not enough data
Before the Job
7.3
122
Not enough data
7.4
115
Not enough data
7.8
121
Not enough data
7.5
122
Not enough data
On the Job
7.6
119
Not enough data
8.1
132
Not enough data
7.5
118
Not enough data
8.1
127
Not enough data
7.6
115
Not enough data
After the Job
8.4
137
Not enough data
8.1
135
Not enough data
7.3
116
Not enough data
7.4
115
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
8.0
174
Not enough data
7.6
181
Not enough data
7.6
173
Not enough data
7.5
176
Not enough data
7.5
166
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management
8.4
215
Not enough data
8.4
205
Not enough data
7.9
188
Not enough data
8.0
195
Not enough data
8.8
217
Not enough data
8.1
189
Not enough data
7.7
164
Not enough data
7.7
165
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.9
591
Not enough data
8.2
513
Not enough data
8.2
480
Not enough data
8.7
539
Not enough data
9.1
575
Not enough data
8.8
536
Not enough data
8.8
563
Not enough data
8.7
552
Not enough data
Platform - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
334
Not enough data
8.6
363
Not enough data
8.3
346
Not enough data
Platform Content
8.5
337
Not enough data
8.9
370
Not enough data
8.4
325
Not enough data
7.8
310
Not enough data
Platform Additional Functionality
8.0
313
Not enough data
8.4
325
Not enough data
8.0
316
Not enough data
8.0
315
Not enough data
Platform
8.9
591
Not enough data
8.2
513
Not enough data
8.2
480
Not enough data
8.7
539
Not enough data
9.1
575
Not enough data
8.8
536
Not enough data
8.8
563
Not enough data
8.7
552
Not enough data
Categories
Categories
Shared Categories
Jotform and Zoho Forms are categorized as Online Form Builder
Unique Categories
Jotform is categorized as 360 Feedback Software, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Salesforce AppExchange Apps, Survey, and Field Service Management
Zoho Forms has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.5%
Marketing and Advertising
5.1%
Education Management
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.4%
Other
72.5%
Information Technology and Services
14.1%
Marketing and Advertising
7.7%
Computer Software
7.1%
Consulting
3.8%
Education Management
3.8%
Other
63.5%
Most Helpful Reviews
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Zoho Forms
Most Helpful Favorable Review
George B.
Verified User in Information Technology and Services
Building forms in Zoho Forms is super easy and flexible.
Most Helpful Critical Review
Subhayan R.
Verified User in Consulting
The only thing that I didnt like is the limitions of fields because if its more than 60 fields it is hard to fetch the form and integrating is tough but once integrated its easy to use.
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
George B.
Verified User in Information Technology and Services
Building forms in Zoho Forms is super easy and flexible.
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Subhayan R.
Verified User in Consulting
The only thing that I didnt like is the limitions of fields because if its more than 60 fields it is hard to fetch the form and integrating is tough but once integrated its easy to use.
Alternatives
Discussions
What is JotForm used for?
10 comments
RM
Surveys and information collectionRead more
Is JotForm safe?
7 comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Zoho Forms has no more discussions with answers
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