Zoho One Reviews

What I like best about Zoho Books is how effortlessly it simplifies complex accounting tasks. From automated invoicing and payment reminders to real-time GST filing and clean financial reports—everything just flows smoothly. The interface is intuitive, so even non-accountants can use it without feeling lost. Plus, the automation features save me hours every week, which lets me focus more on strategy and less on manual work. It truly feels like Zoho Books was designed with the user in mind. Review collected by and hosted on G2.com.

While Zoho Books is overall a fantastic platform, there are a few areas that could be improved. The biggest one for me is the limited customization in certain reports and templates—sometimes I wish I could tweak layouts or add specific fields more freely. Also, the learning curve can be a bit steep for beginners, especially when exploring advanced features like workflows or integrations. Lastly, while support is generally helpful, response times can be slower during peak hours. But none of these are deal-breakers, and the regular updates show that Zoho is actively listening to feedback. Review collected by and hosted on G2.com.

Zoho Desk has proven to be a robust and flexible help desk platform that fits well within our organization's operational and financial structure. The system is intuitive, easy to set up, and offers a great balance between features and affordability. We particularly value its ability to automate workflows, categorize and prioritize tickets, and generate meaningful reports that help us monitor team performance and service levels.

The modular nature of Zoho's ecosystem allows us to scale only when needed, avoiding the overhead and complexity of larger platforms like Salesforce. Integration with email and WhatsApp Business is straightforward, and the ability to define custom roles, statuses, and SLAs makes the tool adaptable to our specific workflows.

Although there is a learning curve in configuring some advanced automations, the documentation and support have been sufficient. Overall, Zoho Desk is an excellent choice for organizations looking for a powerful, scalable, and cost-effective ticketing solution. Review collected by and hosted on G2.com.

Some advanced configurations, like automation and custom workflows, can be difficult to set up without prior experience. Additionally, certain reports and integrations require extra tools like Zoho Analytics or Zoho Flow to reach their full potential. Review collected by and hosted on G2.com.

Zoho Recruit is highly customizable, making it easy to adapt to our unique hiring workflows.

The user interface is clean and intuitive, helping new recruiters get onboarded quickly.

Automated resume parsing and email triggers save us significant manual effort.

Integration with Zoho CRM, Outlook, and LinkedIn enhances sourcing and communication.

It's cost-effective and scalable, ideal for recruitment and staff augmentation businesses. Review collected by and hosted on G2.com.

We're highly satisfied with Zoho Recruit, but there's always room to grow.

The mobile app could be more intuitive for quick updates on the move.

Some advanced reports need higher-tier plans, which might limit small teams.

Initial setup takes time, but it’s worth it for the flexibility it offers.

A few integrations may require support, though the team is helpful when contacted. Review collected by and hosted on G2.com.

I like that Zoho Desk makes it easier to track customer conversations in one place. It helps our small team stay organized, especially when multiple people handle the same client. The ticketing system is simple to use, and the ability to assign tickets, leave comments, and set priorities has really helped reduce confusion. I also appreciate that the interface isn’t too complicated—once you get used to it, it flows pretty well. Review collected by and hosted on G2.com.

The learning curve at the beginning was a bit steep. Some settings and automation rules are not very intuitive, so it took time to figure things out. Also, the mobile app feels a bit limited compared to the desktop version, especially when checking ticket details or adding notes. Review collected by and hosted on G2.com.

Zoho Recruit is easy to use and highly adaptable. The interface is intuitive, and most core functions can be set up without technical expertise. We’ve integrated it with our ATS and Microsoft 365 (email and calendars), which streamlined our communication and scheduling. The web forms are another strong feature — they help us capture candidate leads directly from our website with minimal effort. The platform is packed with features and works well for daily use, even with a high volume of candidates and multiple job openings. Review collected by and hosted on G2.com.

Some of the more advanced settings can take time to learn. It would be helpful to modernize certain parts of the interface. On the plus side, customer support is responsive - the built-in chat is a convenient way to get quick help when needed. Review collected by and hosted on G2.com.

Zoho Desk offers a clean and intuitive interface that makes it easy to manage customer support tickets efficiently. One of the best features is the automation capability—such as workflow rules, assignment rules, and SLAs—which helps streamline processes and ensures timely follow-ups. I also appreciate the multi-channel support (email, phone, chat, and social media), allowing everything to be handled from one platform. Review collected by and hosted on G2.com.

While Zoho Desk is a powerful and feature-rich tool, there are a few areas that could be improved. The initial setup and configuration can be a bit complex, especially for new users or teams without prior experience in help desk tools. The user interface, although functional, could be more modern and responsive in certain areas.

At times, the reporting and analytics feel limited without integrating with Zoho Analytics. Also, the mobile app experience is not as smooth or reliable as the desktop version, which can affect productivity when working on the go.

Lastly, support response times can vary, and more detailed documentation or onboarding resources would make adoption easier. Review collected by and hosted on G2.com.

Zoho Social's interface is clean and intuitive. I love how easily we can schedule posts, track engagement, and manage multiple brands or pages without switching tabs. The calendar view is especially helpful for planning ahead, and the analytics dashboard gives clear insights without needing separate tools. Review collected by and hosted on G2.com.

The reporting options could offer more customization, and sometimes it takes a while to fetch real-time engagement data. Also, deeper integration with more third-party tools (like Canva or WhatsApp) would be helpful for streamlining our full content workflow. Review collected by and hosted on G2.com.

I really like the clean and user-friendly interface of Zoho Desk. It’s easy to navigate even for new team members. The dashboard provides a clear overview of tickets, and the automation features help reduce repetitive tasks. Integration with other Zoho apps and third-party tools like Slack and CRM is seamless. Overall, it’s a great tool for organizing and resolving customer queries efficiently. Review collected by and hosted on G2.com.

One thing I dislike is that the initial setup and configuration process can be a bit overwhelming for non-technical users. Some advanced features are hidden deep in settings. Also, the mobile app lacks some of the desktop functionality, which affects productivity when working on the go. Better onboarding guidance would really help improve the first-time experience. Review collected by and hosted on G2.com.

Zoho Projects stands out for its clean interface and wide range of customizable features. Task tracking, time logs, and team collaboration tools are well-integrated, making project management more organized and efficient. The ability to link tasks with dependencies and track milestones is especially helpful. It's a powerful platform for both small and growing teams, and I've really enjoyed exploring its potential during the trial. Review collected by and hosted on G2.com.

There is a bit of a learning curve when exploring the full depth of features, especially for new users. Some integrations require more setup or guidance, and it would be helpful to have more tutorial content readily accessible in-app. That said, I believe these are minor issues that would resolve with continued use—which is why I would appreciate an extended trial to fully evaluate everything the platform can offer. Review collected by and hosted on G2.com.

I like that Zoho Social makes it so easy to manage multiple brands in one place. The scheduling is simple, the collaboration tools keep our team organized, and the reporting gives us clear insights without a lot of extra work. It’s really user-friendly and affordable compared to other platforms. Review collected by and hosted on G2.com.

The main thing I dislike is that the analytics could be more detailed. Compared to tools like Sprout Social, the data feels a bit basic. Also, having more AI-driven recommendations or smarter insights would make it easier to fine-tune our strategy without so much manual analysis. Review collected by and hosted on G2.com.