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I love how the search feature can find an account with just a few letters or numbers. Excellent search feature. I love the smooth messenger and all the features it comes with including blocking reps from sending outside approved hours and it will give you a pop up and stop a text if you're sending a duplicate to the same person.
Just a high quality CRM all around. Review collected by and hosted on G2.com.
The new layout of and the sidebar are not exactly easy to understand for those not familiar with the program.
The whole new layout just feels a bit clumpy. Review collected by and hosted on G2.com.
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I love Zoho CRM’s robust automation features, which streamline repetitive tasks like lead follow-ups and workflow management, saving me tons of time. The AI assistant, Zia, is a standout, offering predictive insights and anomaly detection that help me prioritize high-potential leads. Its seamless integration with over 1,000 apps, including Google Workspace and Mailchimp, makes it incredibly versatile. Plus, the customizable dashboards and advanced analytics provide real-time insights that drive smarter decisions. Review collected by and hosted on G2.com.
I find Zoho CRM’s interface a bit cluttered and outdated, which can make navigation feel clunky, especially for new users. The design lacks the sleek, modern look of competitors like Salesforce, and finding specific features often requires extra clicks. While it’s functional, the user experience could be more intuitive and visually appealing. A streamlined, updated UI would greatly improve my workflow. Review collected by and hosted on G2.com.
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Zoho CRM offers a robust, customizable interface that integrates seamlessly with our digital marketing ecosystem. The automation workflows, lead scoring, and multichannel communication tools enable us to deliver personalized experiences at scale. The analytics dashboards are particularly valuable for real-time insights, campaign tracking, and pipeline forecasting—making it an essential tool for data-driven decision-making. Review collected by and hosted on G2.com.
While Zoho CRM is feature-rich, the initial onboarding and customization can be complex without adequate technical support. The UI, though functional, feels slightly dated in certain modules, and occasional syncing lags with third-party integrations like Google Ads or Facebook Ads Manager can disrupt workflow continuity. More intuitive training resources and enhanced API stability would greatly enhance the overall experience. Review collected by and hosted on G2.com.
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With over 40 integrated apps—including CRM, Projects, Books, and HR tools—it’s a comprehensive solution that covers all our operational needs. The seamless integration between apps has significantly improved efficiency and reduced manual work. We especially appreciate the flexibility to customize processes as we grow, and the mobile access keeps our team productive on the go. For the value it offers, Zoho One is an excellent investment for any business aiming to centralize and scale operations. Review collected by and hosted on G2.com.
Not all features available on desktop are equally functional or accessible on mobile apps, depending on the module Review collected by and hosted on G2.com.
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Zoho CRM offers a comprehensive, customizable, and cost-effective platform with strong automation, workflow management, and integration capabilities, making it ideal for scaling businesses. Its intuitive dashboard, AI-powered assistant (Zia), and seamless integration with other Zoho apps and third-party tools add significant value. Review collected by and hosted on G2.com.
oho CRM can have a steep learning curve for new users, and some features feel less intuitive compared to competitors. Customer support response times may vary, and occasional system lags or bugs can impact the user experience. Review collected by and hosted on G2.com.
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Zoho CRM offers excellent customization for workflows, fields, and layouts. The automation rules save a lot of time, especially when it comes to lead management and follow-ups. I also like how well it integrates with other Zoho apps like Zoho Mail, Campaigns, Creator & desk . Review collected by and hosted on G2.com.
The reporting and analytics section could be more user-friendly and flexible. Sometimes the interface feels cluttered, and support response times can be a bit slow. Also, the mobile app lacks some of the desktop functionality, which limits use on the go and also sometimes due to its old technology it slows down. Review collected by and hosted on G2.com.
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Zoho CRM shines in its number of features and ease of integration. Connecting email, telephony, and other Zoho apps was nearly seamless, letting us centralize contacts, deals, and support without custom code. Once configured, I use it daily—its frequency of use is high because the dashboards and reports deliver the key metrics I need at a glance. Review collected by and hosted on G2.com.
The ease of implementation can be challenging: migrating data and building complex workflows took longer than expected. New users sometimes struggle with the depth of options, which affects the ease of use until they’re trained. While customer support is generally helpful, response times during peak hours can lag, so customer support felt inconsistent at times. Review collected by and hosted on G2.com.
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The user experience of the platform and the feature which are available to manage the volume of customers. Majority of the platforms provide integration functionality with zoho crm. So it becomes a best choice for those who are looking for integration. Review collected by and hosted on G2.com.
There is nothing i can say which is not suitable for my usecase. So there is no dislike about zoho CRM. Review collected by and hosted on G2.com.
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Zoho CRM allows deep customization — from modules, workflows, fields, to layouts. You can tailor it exactly to your sales process, which is valuable for businesses with unique needs. Review collected by and hosted on G2.com.
Some common dislikes about Zoho CRM include its user interface, which many users find to be unintuitive or outdated compared to more modern CRMs. The platform has a steep learning curve, especially for new users or those without technical backgrounds. While it offers deep customization, configuring advanced workflows or automation often requires support or technical expertise. Some users have reported that customer support can be slow or inconsistent, particularly on lower-tier plans. Additionally, the mobile app, while functional, lacks the polish and performance consistency of the desktop version. Integration with third-party apps can sometimes be unreliable or require manual workarounds. Lastly, while Zoho offers a broad suite of tools, transitioning between them (such as from CRM to Books or Campaigns) can feel fragmented and require repeated logins or redundant configurations. Review collected by and hosted on G2.com.
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The best part about Zoho One is how it brings all essential business apps under one login — CRM, email marketing, HR, finance, and more. It makes managing everything from one place super efficient.
“I love the integration between apps. Data flows easily between CRM, Campaigns, and Books, which saves a lot of time and reduces manual work.
“The pricing is unbeatable for the number of features you get — especially for small to mid-sized businesses. Review collected by and hosted on G2.com.
The interface can feel a bit outdated and cluttered, especially for first-time users.
“Some apps aren’t as polished or intuitive as others — there's an inconsistency in user experience.
“Customer support is slow at times, especially when dealing with more technical issues.
“There’s a steep learning curve when trying to set up workflows or automation across multiple apps.
“Mobile versions of some apps are limited and don’t offer the full functionality. Review collected by and hosted on G2.com.
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Zoho CRM is a cloud-based, 360° business management platform that streamlines business processes to deliver better customer experiences. Close deals faster with better visibility at every stage of your sales pipeline, omnichannel connectivity and AI-powered tools.
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