Zoho CRM Pros and Cons

I love Zoho CRM’s robust automation features, which streamline repetitive tasks like lead follow-ups and workflow management, saving me tons of time. The AI assistant, Zia, is a standout, offering predictive insights and anomaly detection that help me prioritize high-potential leads. Its seamless integration with over 1,000 apps, including Google Workspace and Mailchimp, makes it incredibly versatile. Plus, the customizable dashboards and advanced analytics provide real-time insights that drive smarter decisions. Review collected by and hosted on G2.com.

I find Zoho CRM’s interface a bit cluttered and outdated, which can make navigation feel clunky, especially for new users. The design lacks the sleek, modern look of competitors like Salesforce, and finding specific features often requires extra clicks. While it’s functional, the user experience could be more intuitive and visually appealing. A streamlined, updated UI would greatly improve my workflow. Review collected by and hosted on G2.com.

Zoho CRM offers a robust, customizable interface that integrates seamlessly with our digital marketing ecosystem. The automation workflows, lead scoring, and multichannel communication tools enable us to deliver personalized experiences at scale. The analytics dashboards are particularly valuable for real-time insights, campaign tracking, and pipeline forecasting—making it an essential tool for data-driven decision-making. Review collected by and hosted on G2.com.

While Zoho CRM is feature-rich, the initial onboarding and customization can be complex without adequate technical support. The UI, though functional, feels slightly dated in certain modules, and occasional syncing lags with third-party integrations like Google Ads or Facebook Ads Manager can disrupt workflow continuity. More intuitive training resources and enhanced API stability would greatly enhance the overall experience. Review collected by and hosted on G2.com.

With over 40 integrated apps—including CRM, Projects, Books, and HR tools—it’s a comprehensive solution that covers all our operational needs. The seamless integration between apps has significantly improved efficiency and reduced manual work. We especially appreciate the flexibility to customize processes as we grow, and the mobile access keeps our team productive on the go. For the value it offers, Zoho One is an excellent investment for any business aiming to centralize and scale operations. Review collected by and hosted on G2.com.

Not all features available on desktop are equally functional or accessible on mobile apps, depending on the module Review collected by and hosted on G2.com.

Zoho CRM offers a comprehensive, customizable, and cost-effective platform with strong automation, workflow management, and integration capabilities, making it ideal for scaling businesses. Its intuitive dashboard, AI-powered assistant (Zia), and seamless integration with other Zoho apps and third-party tools add significant value. Review collected by and hosted on G2.com.

oho CRM can have a steep learning curve for new users, and some features feel less intuitive compared to competitors. Customer support response times may vary, and occasional system lags or bugs can impact the user experience. Review collected by and hosted on G2.com.

The user experience of the platform and the feature which are available to manage the volume of customers. Majority of the platforms provide integration functionality with zoho crm. So it becomes a best choice for those who are looking for integration. Review collected by and hosted on G2.com.

There is nothing i can say which is not suitable for my usecase. So there is no dislike about zoho CRM. Review collected by and hosted on G2.com.

User management and User experience are the best aspects of Zoho CRM. It is also easy to add custom functions. Review collected by and hosted on G2.com.

Fetching reports in combination of multiple modules is a challenge and thus little difficult to get a view of complete sales funnel. Review collected by and hosted on G2.com.

Zoho CRM is seamless, top notch user interface.

It is customisable as per the business needs.

Zoho CRM syncs well with other Zoho tools and softwares enhancing integration

Dashboards of various business functions based on data and quick information transfer. Review collected by and hosted on G2.com.

Zoho is a complete package and having developer level functions it can be customised but if you require multiple user on the same function in a given time, it takes a little buffer time.

Also, during downtime things do get hidden or view/filter changes. Review collected by and hosted on G2.com.

In zoho crm managing the lads deals followups are very easy and the meeting feature integrated with the crm gets the best out of it that we dont need to depend on any other platform for the meeting we use crm to connect with our clients through zoho meetings and the crm is user friendly anyone can work on it by just having 1 day training. The customer support is also good they always try to help and the query resolved. And the ease of implementation is also simple as we have migrated from fresh sales. And me and my team use it on daily basis. Review collected by and hosted on G2.com.

The things we dont like is sometime when we had a meeting with the client that recording doesn't capture we have to manually update it. I know this can be a bug but facing from quit a long time this issue. Review collected by and hosted on G2.com.

The intuitive interface, ease of use, and its mobile application, which allows managing clients and business processes from anywhere.

What is the most useful aspect of Zoho CRM?

The customization of modules, task automation, and integration with other applications in the Zoho ecosystem make it a very comprehensive solution for business management. Review collected by and hosted on G2.com.

Some consumption limitations, especially in storage and certain usage caps, can restrict the experience in basic or medium plans. Review collected by and hosted on G2.com.

Zoho CRM have good feature set specially with lead tracking, deal pipeline, automation rules, integration with other Zoho tools. Reports and Dashboard customization is also helpful. A lot is available in free plan also which is good for small scale businesses. Review collected by and hosted on G2.com.

The UI feels a bit outdated and slow specially when there is a lot of data or multiple tabs are open. Loading takes time and navigation can be confusing for beginner users. The mobile app experience also feels inconsistent. The onboarding experience and tool tips could use further improvements. Review collected by and hosted on G2.com.