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Compare Dynamics 365 Sales and Zoho CRM

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At a Glance
Dynamics 365 Sales
Dynamics 365 Sales
Star Rating
(1,602)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Information
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
Zoho CRM
Zoho CRM
Star Rating
(2,796)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Dynamics 365 Sales excels in Opportunity & Pipeline Management with a score of 7.9, while Zoho CRM shines in Lead Management with a higher score of 8.3, indicating that Zoho may be better suited for businesses focused on lead nurturing.
  • Reviewers mention that Dynamics 365 Sales has a robust Customer Contract Management feature rated at 8.0, but users on G2 highlight that Zoho CRM's equivalent feature is rated higher at 8.2, suggesting a more user-friendly experience in managing contracts with Zoho.
  • G2 users indicate that Dynamics 365 Sales has a lower rating for Ease of Use at 7.4 compared to Zoho CRM's 8.2, which suggests that Zoho may provide a more intuitive interface for everyday users.
  • Reviewers say that Dynamics 365 Sales offers strong Desktop Integration capabilities with a score of 7.9, while Zoho CRM outperforms in Email Marketing with a score of 8.0, making it a better choice for businesses prioritizing email campaigns.
  • Users report that Dynamics 365 Sales has a lower score in Product Direction at 6.3, while Zoho CRM's score of 7.9 indicates a more positive outlook on future updates and enhancements, which may be crucial for long-term planning.
  • Reviewers mention that while both platforms have similar Customer Support ratings, Zoho CRM's support features, such as its Customer Support Portal, are perceived as more accessible and user-friendly, enhancing the overall customer experience.
Featured Products
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Browse all 3 pricing plans
Zoho CRM
Free Edition
Free
Browse all 5 pricing plans
Free Trial
Dynamics 365 Sales
No trial information available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,278
8.4
2,378
Ease of Use
7.4
1,284
8.3
2,389
Ease of Setup
7.2
404
7.8
1,117
Ease of Admin
7.6
385
8.0
996
Quality of Support
7.5
1,121
7.6
2,178
Has the product been a good partner in doing business?
7.8
380
8.0
973
Product Direction (% positive)
6.3
1,258
8.0
2,313
Features by Category
Sales Force Automation
8.1
953
|
Verified
8.5
1540
|
Verified
7.9
669
|
Verified
8.2
800
|
Verified
7.9
892
|
Verified
8.2
1464
|
Verified
7.8
961
|
Verified
8.1
1548
|
Verified
7.6
727
|
Verified
7.8
1115
|
Verified
7.9
856
|
Verified
8.3
597
|
Verified
7.6
722
|
Verified
7.9
1145
|
Verified
7.8
711
|
Verified
7.9
1131
|
Verified
8.0
761
|
Verified
8.2
1245
|
Verified
Marketing Automation
7.6
746
|
Verified
8.0
1267
|
Verified
7.5
724
|
Verified
7.9
1230
|
Verified
7.8
810
|
Verified
8.3
1442
|
Verified
7.6
634
|
Verified
7.9
1059
|
Verified
Customer Support
8.0
701
|
Verified
8.0
1129
|
Verified
7.8
665
|
Verified
7.8
1132
|
Verified
7.9
687
|
Verified
7.9
1167
|
Verified
7.7
596
|
Verified
7.7
1003
|
Verified
7.9
623
|
Verified
8.0
1045
|
Verified
Reporting & Analytics
7.9
887
|
Verified
8.1
1425
|
Verified
7.9
936
|
Verified
8.2
1482
|
Verified
7.6
777
|
Verified
8.0
983
|
Verified
Mobile & Social
7.5
549
|
Verified
8.0
1014
|
Verified
7.6
543
|
Verified
8.0
1026
|
Verified
7.4
613
|
Verified
8.0
1130
|
Verified
Platform
8.1
288
|
Verified
8.1
778
|
Verified
8.1
303
|
Verified
8.1
754
|
Verified
8.2
296
|
Verified
8.4
783
|
Verified
7.9
223
|
Verified
8.0
576
|
Verified
7.9
246
|
Verified
7.7
478
|
Verified
7.8
272
|
Verified
8.0
650
|
Verified
7.7
287
|
Verified
8.3
769
|
Verified
7.8
251
|
Verified
8.0
597
|
Verified
Integration
7.9
294
|
Verified
8.3
590
|
Verified
7.8
229
|
Verified
8.0
572
|
Verified
7.6
235
|
Verified
7.9
541
|
Verified
Generative AI
7.7
13
8.2
118
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.4
104
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
8.3
46
Not enough data
8.4
51
Pricing
Not enough data
8.1
52
Not enough data
7.7
47
Not enough data
8.1
46
Not enough data
8.3
49
Not enough data
8.6
49
Not enough data
8.5
47
Quoting
Not enough data
8.3
49
Not enough data
8.2
43
Not enough data
8.1
44
Not enough data
8.1
46
Not enough data
8.4
43
Admin
Not enough data
8.2
74
Not enough data
7.5
69
Not enough data
8.1
72
Not enough data
8.2
69
Channels
Not enough data
8.1
48
Not enough data
7.7
44
Not enough data
8.1
41
Platform
Not enough data
8.3
74
Not enough data
8.0
70
Not enough data
7.8
64
Not enough data
8.4
75
Not enough data
8.3
77
Not enough data
8.3
6
Generative AI - cpq
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
6.9
6
Not enough data
8.7
74
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.6
77
Lead Facilitation
Not enough data
8.4
69
Not enough data
8.8
70
Not enough data
8.8
70
Not enough data
8.9
70
Organization
Not enough data
8.6
71
Not enough data
8.4
70
Not enough data
8.6
70
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
72
Sales Analysis
Not enough data
8.4
66
Not enough data
8.5
70
Generative AI
Not enough data
8.3
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
143
Integrated Workflows
Not enough data
8.7
135
Not enough data
8.8
132
Not enough data
8.2
122
Not enough data
8.1
117
Not enough data
8.8
130
Not enough data
8.8
130
Not enough data
8.4
124
Repeatability and Reportability
Not enough data
8.4
122
Not enough data
8.5
126
Not enough data
8.5
119
Not enough data
8.1
115
Not enough data
7.9
98
AI and Automation
Not enough data
8.3
123
Not enough data
8.5
122
Not enough data
8.2
117
Not enough data
8.1
110
Not enough data
7.8
104
Generative AI
Not enough data
7.7
46
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.2
46
Customer Requirements
Not enough data
8.3
42
Not enough data
8.3
41
Not enough data
8.3
43
Contracts
Not enough data
8.3
41
Not enough data
8.2
38
Not enough data
8.3
41
Revenue
Not enough data
8.5
42
Not enough data
8.5
41
Not enough data
8.5
38
Customer Journey MappingHide 6 FeaturesShow 6 Features
Not enough data
8.6
94
Platform Basics
Not enough data
8.4
88
Not enough data
8.5
83
Not enough data
8.5
87
Not enough data
8.4
79
Not enough data
8.7
46
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Not enough data
8.7
78
Content
Not enough data
8.9
69
Not enough data
8.6
66
Not enough data
8.5
66
Not enough data
8.6
67
Not enough data
8.6
65
Collaboration
Not enough data
8.7
66
Not enough data
8.5
68
Not enough data
9.0
70
Not enough data
8.9
73
Not enough data
8.6
67
Not enough data
8.6
65
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
14
Not enough data
8.9
14
Not enough data
8.7
14
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.8
14
Not enough data
9.2
14
Not enough data
8.6
14
Not enough data
8.9
14
Analytics
Not enough data
9.5
14
Not enough data
9.2
14
Customization
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
8.8
14
Not enough data
8.9
14
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
10
Not enough data
9.0
10
Not enough data
8.3
10
Discovery
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.7
10
Management
Not enough data
8.7
10
Not enough data
8.7
10
Platform
Not enough data
8.5
10
Not enough data
8.8
10
Sales Performance ManagementHide 14 FeaturesShow 14 Features
Not enough data
8.3
177
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.2
132
|
Verified
Not enough data
8.4
139
|
Verified
Not enough data
8.0
131
|
Verified
Not enough data
8.4
140
|
Verified
Personalization
Not enough data
8.5
156
|
Verified
Not enough data
8.6
157
|
Verified
Not enough data
8.6
163
|
Verified
Not enough data
8.4
150
|
Verified
Administrative
Not enough data
8.4
149
|
Verified
Not enough data
8.5
152
|
Verified
Not enough data
8.3
140
Not enough data
8.5
133
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
112
Not enough data
8.4
118
Not enough data
8.4
119
Customizations
Not enough data
8.7
124
Not enough data
8.7
121
Not enough data
8.7
121
Not enough data
8.7
117
Not enough data
8.5
122
Generative AI
Not enough data
8.0
34
8.7
21
8.3
136
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.8
20
8.2
114
8.6
20
8.3
118
8.5
19
8.2
112
8.2
20
8.5
123
8.8
19
8.4
115
Predictive Analytics
8.8
19
8.5
115
8.6
19
8.3
108
8.3
19
7.9
95
8.3
19
8.1
101
Sales Management
8.8
20
8.4
121
8.7
19
8.2
100
8.5
20
8.4
114
8.7
20
8.7
121
8.6
6
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales
Dynamics 365 Sales
Zoho CRM
Zoho CRM
Dynamics 365 Sales and Zoho CRM are categorized as CRM and Sales Analytics
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
31.1%
Mid-Market(51-1000 emp.)
39.2%
Enterprise(> 1000 emp.)
29.7%
Zoho CRM
Zoho CRM
Small-Business(50 or fewer emp.)
61.9%
Mid-Market(51-1000 emp.)
32.1%
Enterprise(> 1000 emp.)
6.0%
Reviewers' Industry
Dynamics 365 Sales
Dynamics 365 Sales
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Zoho CRM
Zoho CRM
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Dynamics 365 Sales
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
WJ
Wyeth J.
Verified User in Biotechnology

Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...

Most Helpful Critical Review
Verified User
G
Verified User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Zoho CRM
Zoho CRM
Most Helpful Favorable Review
Danealle M.
DM
Danealle M.
Verified User in Insurance

1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...

Most Helpful Critical Review
Verified User in Real Estate
GR
Verified User in Real Estate

Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...

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Dynamics 365 Sales
Dynamics 365 Sales Alternatives
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Zoho CRM
Zoho CRM Alternatives
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Discussions
Dynamics 365 Sales
Dynamics 365 Sales Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
Hardik C.
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
b
1 comment
Sarkis D.
SD
Its a great product. Read more
Zoho CRM
Zoho CRM Discussions
What have you found better than ZOHO
5 comments
Peter C.
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
Anubhav P.
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya, Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more