1,383 CloudTalk Reviews
We've been using CloudTalk as our primary call center system, and the experience has been outstanding. From the very beginning, the setup was smooth and straightforward, with a user-friendly interface that made onboarding our team quick and efficient.
One of the features we appreciate the most is the call quality—it's consistently clear and reliable, which is crucial for maintaining professional communication with our clients. The real-time analytics and reporting tools have also made a big difference in how we monitor performance and optimize our team’s workflow.
The support team at CloudTalk is responsive and helpful, always ready to assist whenever we have questions or need guidance.
Overall, CloudTalk has significantly improved our call center operations. I highly recommend it to any company looking for a scalable, cloud-based communication solution. Review collected by and hosted on G2.com.
Mobile app limitations: The mobile version lacks some features available on the desktop, which limits flexibility for remote agents. Review collected by and hosted on G2.com.
Just how easy it is to use, and very smooth too
I have been using it for a while now and cannot remember anytime that I had a issue with it, it uses the browser very nicely, with a click of button my App opens and quickly dials the number and when I am done, it uses the CRM to show me all information needed, just chefs kiss Review collected by and hosted on G2.com.
Frankly I cannot think of a very big downside, but yes there have been times when I have been shown wrong local time for the number that I am calling, mostly in NZ and Australia, now I do not know why that issues occurs but if fixed it would be better. Review collected by and hosted on G2.com.
CloudTalk offers a seamless cloud-based calling experience with an intuitive interface and useful features like call routing and analytics. The call quality is generally good, and integration with CRM tools enhances productivity. However, occasional connectivity issues and slightly delayed customer support can be areas for improvement. Overall, it’s a solid choice for businesses looking to streamline their communication processes. Review collected by and hosted on G2.com.
Some drawbacks of CloudTalk include occasional call connectivity issues, delayed customer support response times, and occasional system lags during peak hours. Additionally, the pricing can be a bit high for smaller businesses, and some advanced features may require higher-tier plans. Review collected by and hosted on G2.com.
What I like most about CloudTalk is that it is very intuitive and saves a lot of time in day-to-day customer contact tasks. Review collected by and hosted on G2.com.
What I don't like about CloudTalk is that sometimes the integrations don't work as well as they should, but nothing serious. In my case I also use Hubspot my company has this linking, when using the Cloudtalk from the app I get out because in theory there is another device using my account and is the automatic linking that exists with hubspot in my company, it is usually annoying because it takes me out of my account and I have to log in again, no big deal. Review collected by and hosted on G2.com.
The website and Android app look nice and are easy to use. The dashboard and settings are well-organized, making it simple for anyone to manage, even if you're not tech-savvy. The drag-and-drop call routing works well once you learn it, and the Call Flow designer looks clear. CloudTalk's prices are good, giving you great phone features without spending too much money. Review collected by and hosted on G2.com.
The Call Flow designer guide is a bit scattered—adding a concise video walkthrough or structured tutorials would help new users get up to speed faster. Additionally, it's not obvious how to reach billing or customer service directly. Exposing a dedicated email address or in-app ticketing system would streamline issue resolution. Review collected by and hosted on G2.com.
CloudTalk offers seamless CRM integrations, smart dialer, and advanced call routing to boost productivity. Its user-friendly interface, automation features, real-time analytics, ease of implementation, responsive customer support, and reliability for frequent use make it a top choice for our business communication. Review collected by and hosted on G2.com.
One downside of CloudTalk is that call quality can sometimes be inconsistent, especially with weak internet connections. Additionally, the pricing can be a bit high for smaller businesses, and some advanced features require higher-tier plans. And also we need to keep a regular check on if the number got spam or not. Review collected by and hosted on G2.com.
What I like best about CloudTalk is how easy it makes managing customer calls across different teams and locations. The interface is clean and intuitive, which helps both agents and supervisors stay organized and efficient. I love that you can listen to the audio of your and your collegaoe. Review collected by and hosted on G2.com.
Sometimes the quality of audio is not good, but i think thats the problem of the internet connection. And phone App sometimes dont show the calls. Review collected by and hosted on G2.com.
I like definitely recording of each calls as the most, also statistic - you can see how many call you made per day. It is also easy to use. Review collected by and hosted on G2.com.
Support is not helpfull very often, never happened that each problem would be resolved for the first time, I had to write many times to get results. Also I have been waiting for over 2 months to resolve longlasting issue with tags (you tag your call but when you wanna see it in statistic and use filter tags don´t work cause this tag is not there - it is quite anoying). Review collected by and hosted on G2.com.
Easy access from any location.
Creating users and campaigns is very fast.
When needing customer support they make sure the issue is resolved.
I can see data that is valuable for the campaign and client.
We use this tool everyday monday to friday without any major downtime.
Support for implementation was very good and we had everything set up in a couple of hours. Review collected by and hosted on G2.com.
I wish we had an option to monitor the amount of minutes the agents have consumed and also the change the redistribute minutes as needed. Review collected by and hosted on G2.com.
CloudTalk’s browser-based dialer is fast, reliable, and packed with productivity boosters such as click-to-call, automatic call logging into USER.COM via Make, and real-time analytics dashboards. Setting up IVR trees or adding new phone numbers takes only minutes, and the clean interface means even new reps feel comfortable after a brief walkthrough. Call quality is consistently crystal-clear, and whenever we reach out, support responds quickly with actionable advice Review collected by and hosted on G2.com.
Pricing is fair for mid-sized teams, but costs climb quickly if you need many advanced features or local numbers in multiple countries. Review collected by and hosted on G2.com.
