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Compare Aircall and CloudTalk 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$19.00 1 User Per Year
Aircall
Star Rating
(1,298)4.3 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,383)4.4 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Aircall and CloudTalk have a solid star rating of 4.3, indicating a generally positive reception from their user bases. However, Aircall has a slightly higher focus on small businesses, with 55.1% of reviews coming from this segment compared to CloudTalk's 65.6%.
- Reviewers mention that Aircall's entry-level price of $30 per user per month is higher than CloudTalk's competitive rate of $19.00, making CloudTalk a more budget-friendly option for small businesses looking to manage costs.
- Users on G2 highlight that both products excel in ease of use, scoring 9.1 each, but Aircall edges out slightly in ease of setup with a score of 8.8 compared to CloudTalk's 8.9, suggesting a smoother onboarding experience for new users with CloudTalk.
- Reviewers say that Aircall shines in call management features, particularly with its call routing (9.0) and call recording (9.1) capabilities, while CloudTalk's scores in these areas (8.3 and 8.9 respectively) indicate solid performance but not quite at the same level.
- Users report that Aircall's voice quality is rated higher at 9.2 compared to CloudTalk's 8.8, which is crucial for businesses relying on clear communication. This aspect is often highlighted in user reviews as a significant factor in their satisfaction.
- G2 users mention that while both platforms offer good support, CloudTalk has a slight edge in quality of support (8.8) compared to Aircall (8.5), indicating that users may find more responsive assistance with CloudTalk when issues arise.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Aircall
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.7
1,064
8.7
1,165
Ease of Use
9.1
1,074
9.1
1,182
Ease of Setup
8.8
550
8.9
799
Ease of Admin
8.6
406
8.8
531
Quality of Support
8.5
993
8.8
1,048
Has the product been a good partner in doing business?
8.1
394
8.8
531
Product Direction (% positive)
8.7
1,025
8.6
1,125
Features by Category
Dialing Options
Not enough data
8.6
207
|
Verified
Not enough data
8.5
199
|
Verified
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.3
188
|
Verified
Not enough data
8.1
180
|
Verified
Not enough data
8.2
186
|
Verified
Not enough data
8.8
211
|
Verified
Automation
Not enough data
8.3
177
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.4
173
|
Verified
Not enough data
8.3
175
|
Verified
Not enough data
8.3
180
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
72
Not enough data
9.0
69
Not enough data
9.0
73
Engagement
Not enough data
8.6
70
Not enough data
9.1
79
Not enough data
8.6
69
Performance
Not enough data
8.8
70
Not enough data
9.1
74
Generative AI
Not enough data
8.2
16
Not enough data
8.5
26
Channels
9.2
470
|
Verified
8.8
471
|
Verified
Feature Not Available
7.7
352
Feature Not Available
7.6
338
8.0
270
7.8
368
|
Verified
8.0
347
|
Verified
7.8
334
Generative AI
7.8
142
7.4
132
Functions
8.8
470
|
Verified
8.4
414
|
Verified
8.7
454
|
Verified
8.3
413
|
Verified
8.8
438
|
Verified
8.6
409
|
Verified
Feature Not Available
8.1
357
8.7
379
|
Verified
8.2
367
|
Verified
8.9
395
|
Verified
8.4
366
|
Verified
8.8
421
|
Verified
8.4
383
|
Verified
8.8
380
|
Verified
8.4
375
|
Verified
Agentic AI - Contact Center
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Administrative
8.8
466
|
Verified
8.5
431
|
Verified
8.9
472
|
Verified
8.7
437
|
Verified
8.7
488
|
Verified
8.6
464
|
Verified
9.0
417
|
Verified
8.7
419
|
Verified
Feature Not Available
8.3
365
|
Verified
Workforce Management
Not enough data
8.6
93
|
Verified
Not enough data
8.7
88
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.8
84
|
Verified
Not enough data
8.8
89
Administration
Not enough data
8.7
98
|
Verified
Not enough data
8.8
96
|
Verified
Not enough data
8.8
101
|
Verified
Not enough data
8.4
91
|
Verified
Not enough data
8.6
84
|
Verified
Platform
8.2
171
7.7
188
8.6
194
8.1
203
8.8
191
8.0
203
9.0
198
8.3
211
9.0
203
8.1
213
8.8
188
7.9
198
8.9
187
8.0
202
Generative AI
7.6
95
7.1
85
Workforce Management
8.9
191
8.7
207
8.9
188
8.6
207
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
203
8.9
214
8.9
202
8.7
217
Generative AI
Not enough data
7.5
20
Basic Communication - Cloud PBX
Not enough data
9.2
21
Not enough data
9.4
21
Not enough data
9.6
21
Not enough data
9.2
20
Not enough data
9.0
21
Not enough data
9.5
20
Advanced Features - Cloud PBX
Not enough data
9.5
20
Not enough data
9.2
21
Not enough data
9.4
21
Not enough data
8.7
20
Platform Basics - VoIP Providers
8.6
12
8.1
6
8.6
12
8.3
6
8.3
12
7.5
6
8.1
12
8.3
7
8.0
11
7.3
5
7.6
11
6.1
6
Basic Communication
8.8
342
|
Verified
8.9
205
|
Verified
Feature Not Available
6.5
117
Feature Not Available
7.1
135
|
Verified
Feature Not Available
6.4
109
8.1
220
|
Verified
7.3
125
|
Verified
8.6
250
8.1
139
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
250
8.0
135
8.2
259
|
Verified
7.9
150
|
Verified
8.7
276
|
Verified
8.2
160
|
Verified
Advanced Features
8.1
262
7.7
138
|
Verified
Feature Not Available
7.7
130
|
Verified
8.8
296
|
Verified
8.9
184
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
397
8.9
359
8.8
353
8.0
294
9.2
392
8.4
320
9.2
400
8.7
338
Contacts
8.9
387
8.0
315
8.7
366
7.8
292
Feature Not Available
8.1
303
Insights
8.6
382
8.3
316
8.7
368
8.3
308
Feature Not Available
8.1
287
7.8
317
6.9
251
Feature Not Available
7.4
255
Categories
Categories
Shared Categories
Aircall and CloudTalk are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
5.9%
Financial Services
5.8%
Logistics and Supply Chain
3.4%
Other
67.1%
Information Technology and Services
9.6%
Computer Software
8.7%
Marketing and Advertising
5.9%
Financial Services
5.3%
Education Management
4.2%
Other
66.3%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
CloudTalk
Most Helpful Favorable Review
Verified User in Transportation/Trucking/Railroad
calling quality, great service, no interuptions
Most Helpful Critical Review
Verified User in Consumer Electronics
Difficult to receive calls on laptop sometimes.
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Verified User in Transportation/Trucking/Railroad
calling quality, great service, no interuptions
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Verified User in Consumer Electronics
Difficult to receive calls on laptop sometimes.
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is the best way to answer incoming calls?
1 comment
Official Response from CloudTalk
Hi John, the best way of answering calls is using our Desktop application.
Best regards!Read more
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