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Compare CloudTalk and Talkdesk 
At a Glance
Market Segments
Small-Business (65.9% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$85.00 1 Per user, Per month
CloudTalk
Star Rating
(1,383)4.4 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansTalkdesk
Star Rating
(2,429)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Preview Dialing feature, scoring 9.2, which allows agents to review customer information before making a call, enhancing personalization. In contrast, CloudTalk's Preview Dialing scored lower at 8.6, indicating less effectiveness in this area.
- Reviewers mention that Talkdesk's Call Routing capabilities are superior, with a score of 9.0, ensuring calls are directed to the most appropriate agents. CloudTalk, however, scored 8.4, suggesting that its routing may not be as efficient, potentially leading to longer wait times for customers.
- G2 users highlight Talkdesk's Quality of Support as a strong point, with a score of 8.8, indicating reliable assistance when issues arise. CloudTalk matches this score but lacks the same volume of positive feedback, suggesting that Talkdesk may have a more established support reputation.
- Users on G2 report that Talkdesk's Performance Analysis tools, scoring 9.1, provide in-depth insights into agent performance and call metrics, which are crucial for optimizing operations. CloudTalk's score of 8.8 indicates it offers similar features but may not be as comprehensive.
- Reviewers mention that Talkdesk's Omnichannel capabilities, scoring 8.2, allow for seamless communication across various platforms, enhancing customer experience. CloudTalk's lower score of 7.5 suggests it may not integrate channels as effectively, potentially leading to fragmented customer interactions.
- Users say that Talkdesk's Knowledge Base feature, with a score of 9.1, is highly regarded for its ease of use and accessibility, helping agents find information quickly. CloudTalk, while also offering a knowledge base, scored lower, indicating it may not be as user-friendly or comprehensive.
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Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
CloudTalk
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,165
8.9
1,970
Ease of Use
9.1
1,182
9.1
1,978
Ease of Setup
8.9
799
8.8
1,006
Ease of Admin
8.8
531
8.8
912
Quality of Support
8.8
1,048
8.8
1,750
Has the product been a good partner in doing business?
8.8
531
8.9
895
Product Direction (% positive)
8.6
1,125
8.7
1,877
Features by Category
Dialing Options
8.6
207
|
Verified
9.2
310
|
Verified
8.5
199
|
Verified
9.2
284
|
Verified
Feature Not Available
9.0
270
|
Verified
Agent Tools
8.3
188
|
Verified
9.0
256
|
Verified
8.1
180
|
Verified
9.2
242
|
Verified
8.2
186
|
Verified
9.1
245
|
Verified
8.8
211
|
Verified
9.4
339
|
Verified
Automation
8.3
177
|
Verified
9.1
234
|
Verified
8.2
171
|
Verified
9.1
230
|
Verified
8.4
173
|
Verified
9.1
250
|
Verified
8.3
175
|
Verified
8.9
216
|
Verified
8.3
180
|
Verified
9.0
254
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
153
Not enough data
9.0
146
Not enough data
9.0
149
Knowledge Management
Not enough data
9.1
148
Not enough data
9.1
145
Not enough data
9.1
150
Compliance
Not enough data
9.2
147
Not enough data
9.1
143
Not enough data
9.2
146
Not enough data
9.0
144
Customer Support
Not enough data
9.1
147
Not enough data
9.0
141
Not enough data
9.0
137
Data Security
Not enough data
9.1
134
Not enough data
9.2
135
Not enough data
9.3
143
Not enough data
9.2
131
Administration
Not enough data
9.0
154
Not enough data
9.2
166
Not enough data
9.1
172
Generative AI
Not enough data
8.6
38
Quality Assurance
9.1
72
9.2
358
9.0
69
9.0
329
9.0
73
8.9
366
Engagement
8.6
70
9.0
344
9.1
79
9.2
367
8.6
69
9.0
355
Performance
8.8
70
9.0
349
9.1
74
9.2
351
Generative AI
8.2
16
8.9
67
8.5
26
8.7
66
Channels
8.8
471
|
Verified
9.2
790
|
Verified
7.7
352
8.6
512
|
Verified
7.6
338
8.4
498
|
Verified
7.8
368
|
Verified
8.3
490
|
Verified
7.8
334
8.6
519
|
Verified
Generative AI
7.4
132
8.1
156
Functions
8.4
414
|
Verified
8.9
934
|
Verified
8.3
413
|
Verified
9.0
954
|
Verified
8.6
409
|
Verified
9.0
806
|
Verified
8.1
357
8.7
548
|
Verified
8.2
367
|
Verified
8.8
563
|
Verified
8.4
366
|
Verified
9.1
687
|
Verified
8.4
383
|
Verified
8.9
685
8.4
375
|
Verified
8.9
631
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
431
|
Verified
8.8
883
|
Verified
8.7
437
|
Verified
9.1
900
|
Verified
8.6
464
|
Verified
8.8
987
|
Verified
8.7
419
|
Verified
9.1
687
|
Verified
8.3
365
|
Verified
8.8
549
|
Verified
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.6
93
|
Verified
9.3
247
|
Verified
8.7
88
|
Verified
9.1
228
|
Verified
8.6
78
|
Verified
8.8
197
|
Verified
8.8
84
|
Verified
8.8
207
|
Verified
8.8
89
8.8
203
|
Verified
Administration
8.7
98
|
Verified
9.0
226
|
Verified
8.8
96
|
Verified
9.1
244
|
Verified
8.8
101
|
Verified
9.2
247
|
Verified
8.4
91
|
Verified
8.7
197
|
Verified
8.6
84
|
Verified
9.0
204
|
Verified
Platform
7.7
188
8.3
165
8.1
203
7.9
173
8.0
203
8.8
196
8.3
211
8.9
199
8.1
213
9.0
199
7.9
198
9.0
189
8.0
202
8.7
191
Generative AI
7.1
85
7.5
78
Workforce Management
8.7
207
9.0
197
8.6
207
8.8
189
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
214
9.1
201
8.7
217
8.9
204
Customer Support
Not enough data
8.0
54
Not enough data
8.0
55
Not enough data
7.9
55
Automation
Not enough data
8.1
54
Not enough data
8.1
54
Not enough data
8.0
54
Artificial Intelligence
Not enough data
8.0
55
Not enough data
8.3
54
Not enough data
7.9
52
Generative AI
7.5
20
8.6
12
Basic Communication - Cloud PBX
9.2
21
Not enough data
9.4
21
Not enough data
9.6
21
Not enough data
9.2
20
Not enough data
9.0
21
Not enough data
9.5
20
Not enough data
Advanced Features - Cloud PBX
9.5
20
Not enough data
9.2
21
Not enough data
9.4
21
Not enough data
8.7
20
Not enough data
Platform Basics - VoIP Providers
8.1
6
Not enough data
8.3
6
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
7.3
5
Not enough data
6.1
6
Not enough data
Basic Communication
8.9
205
|
Verified
Not enough data
6.5
117
Not enough data
7.1
135
|
Verified
Not enough data
6.4
109
Not enough data
7.3
125
|
Verified
Not enough data
8.1
139
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.0
135
Not enough data
7.9
150
|
Verified
Not enough data
8.2
160
|
Verified
Not enough data
Advanced Features
7.7
138
|
Verified
Not enough data
7.7
130
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.9
359
Not enough data
8.0
294
Not enough data
8.4
320
Not enough data
8.7
338
Not enough data
Contacts
8.0
315
Not enough data
7.8
292
Not enough data
8.1
303
Not enough data
Insights
8.3
316
Not enough data
8.3
308
Not enough data
8.1
287
Not enough data
6.9
251
Not enough data
7.4
255
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Automation
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Autonomy
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Talkdesk are categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, ServiceNow Store Apps, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.6%
Computer Software
8.7%
Marketing and Advertising
5.9%
Financial Services
5.3%
Education Management
4.2%
Other
66.3%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.2%
Telecommunications
5.7%
Education Management
5.3%
Other
64.5%
Most Helpful Reviews
CloudTalk
Most Helpful Favorable Review
Verified User in Transportation/Trucking/Railroad
calling quality, great service, no interuptions
Most Helpful Critical Review
Hephzibah A.
Verified User in Financial Services
Network glitches, and people can't really hear me sometimes
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Verified User in Transportation/Trucking/Railroad
calling quality, great service, no interuptions
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Hephzibah A.
Verified User in Financial Services
Network glitches, and people can't really hear me sometimes
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
How can you cancel your subscription? I haven't saw anything displayed
1 comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Cloudtalk or alternative. Zadamra
1 comment
Official Response from CloudTalk
Hi Christopher!
We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.
Best wishesRead more
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