AI voice assistant software allows users to interact with digital devices using natural voice commands. It uses a combination of speech recognition, natural language processing (NLP), and artificial intelligence to interpret spoken input, process it, and respond accordingly, either by speaking, performing actions, or retrieving information.
AI voice assistants can act as virtual receptionists or automated support agents, thus enhancing customer support. Sales and marketing teams can use them in retail to help consumers navigate promotions and products.
AI voice assistants excel in automating repetitive call tasks, improving phone response times. They ensure consistent phone communication without requiring human intervention. These systems are particularly beneficial for small to mid-sized businesses, startups, and organizations looking to reduce overhead costs while maintaining professional customer service.
AI voice assistants use natural language understanding (NLU) to understand the intent and extract meanings from the text. They also use text-to-speech to convert the generated response into audio.
To qualify for inclusion in the AI Voice Assistants category, a product must:
Support NLU with high accuracy to ensure consistent caller experiences
Maintain conversation history to enable multi-turn interactions
Offer custom responses, suggestions, and routines
Help control internet of things (IoT) devices via voice
Offer AI-powered call answering tools capable of handling incoming calls at all times
Ensure scalability to meet varying call volumes and business needs
