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Best Customer Service Automation Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills.

These products are powered by the same technology behind intelligent virtual assistants and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with knowledge base software, multilingual customer support software, CRM software, and help desk software is common to maximize access to training opportunities and other training data.

To qualify for inclusion in the Customer Service Automation category, a product must:

Be purposed for application in the help desk and customer service environment
Use conversational AI and natural language understanding (NLU) technology to process chat and ticket automation
Provide intelligent case routing to a human agent
Be adaptive and self-improving to continuously meet changing customer needs
Integrate with existing knowledge bases, help desk, and CRM platforms

Best Customer Service Automation Software At A Glance

Highest Performer:
Easiest to Use:
Best Free Software:
Top Trending:
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Easiest to Use:
Best Free Software:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
112 Listings in Customer Service Automation Available
(5,629)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Customer Service Automation software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    968
    Features
    843
    Case Management
    815
    Efficiency
    717
    Helpful
    489
    Cons
    Complexity
    456
    Learning Curve
    443
    Missing Features
    370
    Steep Learning Curve
    342
    Expensive
    337
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    7.7
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,342 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
968
Features
843
Case Management
815
Efficiency
717
Helpful
489
Cons
Complexity
456
Learning Curve
443
Missing Features
370
Steep Learning Curve
342
Expensive
337
Salesforce Service Cloud features and usability ratings that predict user satisfaction
7.7
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,254 Twitter followers
LinkedIn® Page
www.linkedin.com
78,342 employees on LinkedIn®
(3,446)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Service Automation software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-driven customer support platform designed to automate repetitive customer queries, allowing teams to focus on more complex issues.
    • Users like the platform's ability to handle a large volume of repetitive customer queries, its seamless integration with existing systems, and its adaptability to complex questions.
    • Users experienced challenges with the change management for customers, occasional outdated information returned by the AI, and limitations in customization of responses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    315
    Helpful
    275
    Features
    249
    Customer Support
    194
    Efficiency
    156
    Cons
    Missing Features
    101
    Limited Features
    88
    Learning Curve
    70
    Expensive
    67
    Limited Customization
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fin by Intercom features and usability ratings that predict user satisfaction
    8.7
    Language
    Average: 8.6
    8.7
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,744 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-driven customer support platform designed to automate repetitive customer queries, allowing teams to focus on more complex issues.
  • Users like the platform's ability to handle a large volume of repetitive customer queries, its seamless integration with existing systems, and its adaptability to complex questions.
  • Users experienced challenges with the change management for customers, occasional outdated information returned by the AI, and limitations in customization of responses.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
315
Helpful
275
Features
249
Customer Support
194
Efficiency
156
Cons
Missing Features
101
Limited Features
88
Learning Curve
70
Expensive
67
Limited Customization
62
Fin by Intercom features and usability ratings that predict user satisfaction
8.7
Language
Average: 8.6
8.7
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,165 Twitter followers
LinkedIn® Page
www.linkedin.com
1,744 employees on LinkedIn®

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(873)4.7 out of 5
5th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 96% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Smartsupp is a chatbot automation and real-time visitor tracking tool designed to understand user behavior and engage with potential customers on websites.
    • Reviewers appreciate Smartsupp's seamless integration with multiple platforms, its user-friendly interface, and its ability to provide quick responses and better control over the quality of service.
    • Reviewers mentioned issues with the mobile app sometimes lagging or not providing real-time notifications, the high cost of plans, and the difficulty in contacting customer support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Smartsupp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    201
    Helpful
    126
    Easy Setup
    95
    Features
    91
    Intuitive
    86
    Cons
    Expensive
    54
    Cost
    34
    Missing Features
    26
    Limited Features
    20
    AI Limitations
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Smartsupp features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.2
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Smartsupp
    Year Founded
    2013
    HQ Location
    Brno, South Moravia
    Twitter
    @SmartsuppCOM
    432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 96% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Smartsupp is a chatbot automation and real-time visitor tracking tool designed to understand user behavior and engage with potential customers on websites.
  • Reviewers appreciate Smartsupp's seamless integration with multiple platforms, its user-friendly interface, and its ability to provide quick responses and better control over the quality of service.
  • Reviewers mentioned issues with the mobile app sometimes lagging or not providing real-time notifications, the high cost of plans, and the difficulty in contacting customer support.
Smartsupp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
201
Helpful
126
Easy Setup
95
Features
91
Intuitive
86
Cons
Expensive
54
Cost
34
Missing Features
26
Limited Features
20
AI Limitations
19
Smartsupp features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Smartsupp
Year Founded
2013
HQ Location
Brno, South Moravia
Twitter
@SmartsuppCOM
432 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
(2,429)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Customer Service Automation software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Customer Service Representative
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Call Management
    139
    Efficiency
    122
    Helpful
    121
    Features
    109
    Cons
    Call Issues
    96
    Technical Issues
    62
    Missing Features
    56
    Notification Issues
    52
    Connection Issues
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talkdesk features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.1
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    7,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Customer Service Representative
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 21% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Call Management
139
Efficiency
122
Helpful
121
Features
109
Cons
Call Issues
96
Technical Issues
62
Missing Features
56
Notification Issues
52
Connection Issues
47
Talkdesk features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.1
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
7,045 Twitter followers
LinkedIn® Page
www.linkedin.com
1,284 employees on LinkedIn®
(1,429)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Customer Service Automation software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based contact center platform that provides unified customer interactions across channels, with features for call flows, self-serve flows, and integration with Microsoft Azure.
    • Reviewers appreciate the platform's ease of use, scalability, comprehensive feature set, and its ability to provide excellent customer and employee experiences, with features like Co-Pilot that offer real-time guidance and automated support.
    • Users experienced issues with the platform's reporting capabilities, including dashboard sync issues and limitations in report editing and automation, and they also noted that the platform requires a strong and consistent internet connection.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.7
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based contact center platform that provides unified customer interactions across channels, with features for call flows, self-serve flows, and integration with Microsoft Azure.
  • Reviewers appreciate the platform's ease of use, scalability, comprehensive feature set, and its ability to provide excellent customer and employee experiences, with features like Co-Pilot that offer real-time guidance and automated support.
  • Users experienced issues with the platform's reporting capabilities, including dashboard sync issues and limitations in report editing and automation, and they also noted that the platform requires a strong and consistent internet connection.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.7
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,509 Twitter followers
LinkedIn® Page
www.linkedin.com
8,275 employees on LinkedIn®
(327)4.6 out of 5
1st Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • Owner
    • Operations Manager
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Textline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    169
    Helpful
    145
    Customer Support
    142
    Communication
    100
    Features
    91
    Cons
    Missing Features
    50
    Notification Issues
    35
    Messaging Issues
    29
    SMS Issues
    27
    Limited Features
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Textline features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • Owner
  • Operations Manager
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
Textline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
169
Helpful
145
Customer Support
142
Communication
100
Features
91
Cons
Missing Features
50
Notification Issues
35
Messaging Issues
29
SMS Issues
27
Limited Features
26
Textline features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
282 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
(70)4.9 out of 5
7th Easiest To Use in Customer Service Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Twixor is a workflow builder tool that allows users to map customer interactions, build AI workflows, automate billing management, and create conversational bots with minimal coding required.
    • Reviewers appreciate Twixor's user-friendly interface, its ability to generate pricing plans quickly, the efficiency of its AI features, and the convenience of its analytics dashboard.
    • Reviewers mentioned that the platform can slow down under heavy server load, the initial setup of certain features can be challenging, and the lack of beginner-friendly pop-ups and customization options for the analytics dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Features
    44
    Helpful
    31
    Automation
    30
    Easy Integrations
    30
    Cons
    Learning Curve
    24
    Steep Learning Curve
    14
    Difficult Learning
    11
    Limited Customization
    9
    Difficult Setup
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Twixor features and usability ratings that predict user satisfaction
    9.3
    Language
    Average: 8.6
    9.8
    Ticket Resolution
    Average: 8.5
    9.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Twixor is a workflow builder tool that allows users to map customer interactions, build AI workflows, automate billing management, and create conversational bots with minimal coding required.
  • Reviewers appreciate Twixor's user-friendly interface, its ability to generate pricing plans quickly, the efficiency of its AI features, and the convenience of its analytics dashboard.
  • Reviewers mentioned that the platform can slow down under heavy server load, the initial setup of certain features can be challenging, and the lack of beginner-friendly pop-ups and customization options for the analytics dashboard.
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Features
44
Helpful
31
Automation
30
Easy Integrations
30
Cons
Learning Curve
24
Steep Learning Curve
14
Difficult Learning
11
Limited Customization
9
Difficult Setup
7
Twixor features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
9.8
Ticket Resolution
Average: 8.5
9.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
(171)4.2 out of 5
Optimized for quick response
10th Easiest To Use in Customer Service Automation software
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 45% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Features
    12
    Ease of Use
    11
    Chat Features
    8
    Customer Support
    8
    Cons
    Missing Features
    8
    Limited Features
    7
    Learning Curve
    6
    Inadequate Reporting
    5
    Difficult Navigation
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LivePerson features and usability ratings that predict user satisfaction
    8.6
    Language
    Average: 8.6
    8.7
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,853 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 45% Mid-Market
  • 37% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Features
12
Ease of Use
11
Chat Features
8
Customer Support
8
Cons
Missing Features
8
Limited Features
7
Learning Curve
6
Inadequate Reporting
5
Difficult Navigation
4
LivePerson features and usability ratings that predict user satisfaction
8.6
Language
Average: 8.6
8.7
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,853 Twitter followers
LinkedIn® Page
www.linkedin.com
1,417 employees on LinkedIn®
(1,032)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Helpful
    130
    Features
    123
    Efficiency
    105
    Customer Support
    80
    Cons
    Missing Features
    44
    Technical Issues
    38
    Call Issues
    33
    Slow Loading
    30
    Chat Functionality Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gladly features and usability ratings that predict user satisfaction
    9.1
    Language
    Average: 8.6
    8.7
    Ticket Resolution
    Average: 8.5
    9.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Helpful
130
Features
123
Efficiency
105
Customer Support
80
Cons
Missing Features
44
Technical Issues
38
Call Issues
33
Slow Loading
30
Chat Functionality Issues
27
Gladly features and usability ratings that predict user satisfaction
9.1
Language
Average: 8.6
8.7
Ticket Resolution
Average: 8.5
9.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,154 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
(526)4.1 out of 5
Optimized for quick response
18th Easiest To Use in Customer Service Automation software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Customer Support
    67
    Helpful
    56
    Features
    51
    Easy Integrations
    40
    Cons
    Call Issues
    28
    Poor Customer Support
    22
    Missing Features
    21
    Complexity
    17
    Difficult Setup
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    7.8
    Language
    Average: 8.6
    7.4
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,817 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,942 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Customer Support
67
Helpful
56
Features
51
Easy Integrations
40
Cons
Call Issues
28
Poor Customer Support
22
Missing Features
21
Complexity
17
Difficult Setup
17
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
7.8
Language
Average: 8.6
7.4
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,817 Twitter followers
LinkedIn® Page
www.linkedin.com
2,942 employees on LinkedIn®
(6,220)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Customer Service Automation software
View top Consulting Services for Zendesk Support Suite
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100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
    • Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
    • Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zendesk Support Suite features and usability ratings that predict user satisfaction
    7.1
    Language
    Average: 8.6
    7.4
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
  • Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
  • Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
7.1
Language
Average: 8.6
7.4
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,057 Twitter followers
LinkedIn® Page
www.linkedin.com
7,175 employees on LinkedIn®
(520)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Customer Service Automation software
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gorgias Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    10
    Ease of Use
    9
    Customer Support
    7
    Easy Integrations
    6
    Easy Access
    5
    Cons
    Expensive
    5
    Bugs
    4
    Ticketing Issues
    3
    Update Issues
    3
    Data Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gorgias features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    537 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Gorgias Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
10
Ease of Use
9
Customer Support
7
Easy Integrations
6
Easy Access
5
Cons
Expensive
5
Bugs
4
Ticketing Issues
3
Update Issues
3
Data Management
2
Gorgias features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,740 Twitter followers
LinkedIn® Page
www.linkedin.com
537 employees on LinkedIn®
(1,252)4.4 out of 5
Optimized for quick response
17th Easiest To Use in Customer Service Automation software
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Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    175
    Helpful
    156
    Features
    98
    Lead Generation
    83
    Chat Features
    70
    Cons
    Missing Features
    46
    Notification Issues
    34
    Inadequate Notifications
    26
    Learning Curve
    26
    Chat Management
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Drift features and usability ratings that predict user satisfaction
    8.2
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    8.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,634 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
175
Helpful
156
Features
98
Lead Generation
83
Chat Features
70
Cons
Missing Features
46
Notification Issues
34
Inadequate Notifications
26
Learning Curve
26
Chat Management
25
Drift features and usability ratings that predict user satisfaction
8.2
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,634 Twitter followers
LinkedIn® Page
www.linkedin.com
1,274 employees on LinkedIn®
(604)4.6 out of 5
9th Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Features
    110
    Call Management
    100
    Call Quality
    84
    Helpful
    74
    Cons
    Call Issues
    76
    Connection Issues
    60
    Call Connectivity Issues
    50
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    793 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 29% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Features
110
Call Management
100
Call Quality
84
Helpful
74
Cons
Call Issues
76
Connection Issues
60
Call Connectivity Issues
50
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
793 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
(57)4.7 out of 5
15th Easiest To Use in Customer Service Automation software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiceflow is a purpose-built platform for ambitious Product teams to build AI Agents with speed, control, and observability. Loved by designers and developers, Voiceflow helps teams work together

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 60% Small-Business
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Voiceflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    31
    Customer Support
    24
    Helpful
    22
    Easy Integrations
    20
    Cons
    Missing Features
    11
    Usage Limitations
    9
    Complexity
    8
    Software Bugs
    8
    Complexity Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voiceflow features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.0
    Ease of Use
    Average: 9.1
    9.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Voiceflow
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, CA
    Twitter
    @VoiceflowHQ
    6,950 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiceflow is a purpose-built platform for ambitious Product teams to build AI Agents with speed, control, and observability. Loved by designers and developers, Voiceflow helps teams work together

Users
No information available
Industries
  • Computer Software
Market Segment
  • 60% Small-Business
  • 21% Enterprise
Voiceflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
31
Customer Support
24
Helpful
22
Easy Integrations
20
Cons
Missing Features
11
Usage Limitations
9
Complexity
8
Software Bugs
8
Complexity Issues
7
Voiceflow features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.0
Ease of Use
Average: 9.1
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Voiceflow
Company Website
Year Founded
2019
HQ Location
San Francisco, CA
Twitter
@VoiceflowHQ
6,950 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Contact Center AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    13
    AI Technology
    11
    Ease of Use
    9
    Automation
    5
    Analytics
    4
    Cons
    AI Limitations
    3
    Expensive
    3
    Integration Issues
    3
    Lack of Clarity
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Contact Center AI features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,750,646 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310,061 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 29% Mid-Market
Google Contact Center AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
13
AI Technology
11
Ease of Use
9
Automation
5
Analytics
4
Cons
AI Limitations
3
Expensive
3
Integration Issues
3
Lack of Clarity
3
Complexity
2
Google Contact Center AI features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,750,646 Twitter followers
LinkedIn® Page
www.linkedin.com
310,061 employees on LinkedIn®
Ownership
NASDAQ:GOOG
(1,752)4.7 out of 5
Optimized for quick response
16th Easiest To Use in Customer Service Automation software
Save to My Lists
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service platform that combines live chat with automation, providing a centralized hub for customer interactions and inquiries.
    • Users like the ease of use, clean interface, and the ability to automate common questions with Lyro, as well as the flexibility to handle both support and marketing flows within the same tool.
    • Reviewers noted that some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses, and the AI options are currently still quite basic, sometimes struggling with more complex or nuanced queries.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    249
    Helpful
    193
    Chatbots
    165
    Chat Features
    149
    Easy Setup
    142
    Cons
    Expensive
    100
    Cost
    68
    Limited Features
    58
    Missing Features
    58
    Usage Limitations
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tidio features and usability ratings that predict user satisfaction
    7.6
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service platform that combines live chat with automation, providing a centralized hub for customer interactions and inquiries.
  • Users like the ease of use, clean interface, and the ability to automate common questions with Lyro, as well as the flexibility to handle both support and marketing flows within the same tool.
  • Reviewers noted that some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses, and the AI options are currently still quite basic, sometimes struggling with more complex or nuanced queries.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
249
Helpful
193
Chatbots
165
Chat Features
149
Easy Setup
142
Cons
Expensive
100
Cost
68
Limited Features
58
Missing Features
58
Usage Limitations
48
Tidio features and usability ratings that predict user satisfaction
7.6
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
(12)4.8 out of 5
13th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:$350.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yuma is a cutting-edge AI Agent for E-commerce Customer Support Automation. Top Reasons to choose Yuma: - Unlimited processed tickets, only charged on a full-automated-resolution basis. - Dedic

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yuma AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    8
    Artificial Intelligence
    7
    Automation
    7
    Customer Support
    7
    Customer Engagement
    6
    Cons
    Inadequate AI Features
    3
    Poor Understanding
    2
    Complexity
    1
    Data Management
    1
    Difficult Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yuma AI features and usability ratings that predict user satisfaction
    9.4
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.0
    Ease of Use
    Average: 9.1
    7.6
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yuma AI
    Year Founded
    2023
    HQ Location
    Singapore
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yuma is a cutting-edge AI Agent for E-commerce Customer Support Automation. Top Reasons to choose Yuma: - Unlimited processed tickets, only charged on a full-automated-resolution basis. - Dedic

Users
No information available
Industries
No information available
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Yuma AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
8
Artificial Intelligence
7
Automation
7
Customer Support
7
Customer Engagement
6
Cons
Inadequate AI Features
3
Poor Understanding
2
Complexity
1
Data Management
1
Difficult Setup
1
Yuma AI features and usability ratings that predict user satisfaction
9.4
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.0
Ease of Use
Average: 9.1
7.6
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Yuma AI
Year Founded
2023
HQ Location
Singapore
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
(28)4.8 out of 5
14th Easiest To Use in Customer Service Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and proce

    Users
    No information available
    Industries
    • Consumer Goods
    • Retail
    Market Segment
    • 71% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Siena AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    9
    Efficiency
    8
    Artificial Intelligence
    6
    Customer Satisfaction
    6
    Customer Support
    5
    Cons
    Usability Issues
    5
    Routing Issues
    3
    Poor Service Experience
    2
    Learning Curve
    1
    Limited AI Capabilities
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Siena AI features and usability ratings that predict user satisfaction
    9.3
    Language
    Average: 8.6
    8.1
    Ticket Resolution
    Average: 8.5
    8.8
    Ease of Use
    Average: 9.1
    6.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and proce

Users
No information available
Industries
  • Consumer Goods
  • Retail
Market Segment
  • 71% Small-Business
  • 29% Mid-Market
Siena AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
9
Efficiency
8
Artificial Intelligence
6
Customer Satisfaction
6
Customer Support
5
Cons
Usability Issues
5
Routing Issues
3
Poor Service Experience
2
Learning Curve
1
Limited AI Capabilities
1
Siena AI features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
8.1
Ticket Resolution
Average: 8.5
8.8
Ease of Use
Average: 9.1
6.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2022
HQ Location
New York
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 44% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DigitalGenius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    2
    Automation
    2
    Business Growth
    2
    Customer Support
    2
    Ease of Use
    2
    Cons
    Complexity
    1
    Interface Issues
    1
    Learning Curve
    1
    Poor Interface Design
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DigitalGenius features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    London, England
    Twitter
    @DigitalGeniusAI
    1,729 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 44% Mid-Market
  • 28% Enterprise
DigitalGenius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
2
Automation
2
Business Growth
2
Customer Support
2
Ease of Use
2
Cons
Complexity
1
Interface Issues
1
Learning Curve
1
Poor Interface Design
1
Steep Learning Curve
1
DigitalGenius features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2014
HQ Location
London, England
Twitter
@DigitalGeniusAI
1,729 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
(18)4.9 out of 5
24th Easiest To Use in Customer Service Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just res

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Decagon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    12
    Implementation Ease
    11
    AI Integration
    10
    Customer Satisfaction
    10
    Helpful
    10
    Cons
    Missing Features
    6
    Limited Customization
    5
    Learning Curve
    3
    Usage Limitations
    3
    Access Restrictions
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Decagon features and usability ratings that predict user satisfaction
    9.2
    Language
    Average: 8.6
    8.0
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    4.1
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Decagon
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just res

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 17% Enterprise
Decagon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
12
Implementation Ease
11
AI Integration
10
Customer Satisfaction
10
Helpful
10
Cons
Missing Features
6
Limited Customization
5
Learning Curve
3
Usage Limitations
3
Access Restrictions
2
Decagon features and usability ratings that predict user satisfaction
9.2
Language
Average: 8.6
8.0
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
4.1
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Decagon
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®
(154)4.6 out of 5
Optimized for quick response
19th Easiest To Use in Customer Service Automation software
View top Consulting Services for Ada
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    10
    Customer Support
    7
    Features
    7
    Easy Setup
    5
    Cons
    Integration Issues
    7
    Limited Features
    5
    Missing Features
    5
    Chat Management
    4
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ada features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,735 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    424 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
10
Customer Support
7
Features
7
Easy Setup
5
Cons
Integration Issues
7
Limited Features
5
Missing Features
5
Chat Management
4
Learning Curve
4
Ada features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,735 Twitter followers
LinkedIn® Page
www.linkedin.com
424 employees on LinkedIn®
(147)4.3 out of 5
Optimized for quick response
20th Easiest To Use in Customer Service Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 63% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forethought AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    17
    Artificial Intelligence
    12
    Customer Satisfaction
    12
    Customer Support
    12
    Ease of Use
    10
    Cons
    Cost
    4
    Expensive
    4
    Limited Customization
    3
    Time-Consuming
    3
    Challenging Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forethought AI features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,749 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 63% Mid-Market
  • 22% Small-Business
Forethought AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
17
Artificial Intelligence
12
Customer Satisfaction
12
Customer Support
12
Ease of Use
10
Cons
Cost
4
Expensive
4
Limited Customization
3
Time-Consuming
3
Challenging Reporting
2
Forethought AI features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,749 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
(130)4.4 out of 5
28th Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Enterprise
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aisera is an enterprise product with built-in features and integrations suitable for IT organizations, designed to manage complex workflows and business logic.
    • Users like the flexibility of Aisera, its ability to provide accurate, business rule-driven responses, and the support from the onboarding and customer success teams, as well as the ability to monitor request volumes, resolve requests, and improve bot responses through transparent analytics tools.
    • Users experienced challenges with some enterprise app integrations taking time to build and set up, limited options within the product, the need for more training sessions after on-boarding, occasional unavailability of information, and scheduled maintenance windows causing inconveniences to operations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aisera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    41
    Ease of Use
    39
    Customer Support
    36
    Automation
    26
    Customer Satisfaction
    26
    Cons
    Learning Curve
    17
    AI Limitations
    11
    Complexity
    9
    Inaccuracy
    9
    Steep Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aisera features and usability ratings that predict user satisfaction
    8.6
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aisera
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, CA
    Twitter
    @aisera_ai
    1,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    324 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Enterprise
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aisera is an enterprise product with built-in features and integrations suitable for IT organizations, designed to manage complex workflows and business logic.
  • Users like the flexibility of Aisera, its ability to provide accurate, business rule-driven responses, and the support from the onboarding and customer success teams, as well as the ability to monitor request volumes, resolve requests, and improve bot responses through transparent analytics tools.
  • Users experienced challenges with some enterprise app integrations taking time to build and set up, limited options within the product, the need for more training sessions after on-boarding, occasional unavailability of information, and scheduled maintenance windows causing inconveniences to operations.
Aisera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
41
Ease of Use
39
Customer Support
36
Automation
26
Customer Satisfaction
26
Cons
Learning Curve
17
AI Limitations
11
Complexity
9
Inaccuracy
9
Steep Learning Curve
9
Aisera features and usability ratings that predict user satisfaction
8.6
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Aisera
Company Website
Year Founded
2017
HQ Location
Palo Alto, CA
Twitter
@aisera_ai
1,527 Twitter followers
LinkedIn® Page
www.linkedin.com
324 employees on LinkedIn®
(44)4.7 out of 5
25th Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 50% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Replicant features and usability ratings that predict user satisfaction
    8.5
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 50% Mid-Market
  • 43% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
8.5
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
2 Twitter followers
LinkedIn® Page
www.linkedin.com
195 employees on LinkedIn®
(1,718)4.3 out of 5
27th Easiest To Use in Customer Service Automation software
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Efficiency
    30
    Features
    30
    Helpful
    29
    User Interface
    18
    Cons
    Call Issues
    17
    Poor Customer Support
    12
    Technical Issues
    12
    Integration Issues
    11
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    7.9
    Ticket Resolution
    Average: 8.5
    8.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,569 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,563 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Efficiency
30
Features
30
Helpful
29
User Interface
18
Cons
Call Issues
17
Poor Customer Support
12
Technical Issues
12
Integration Issues
11
Steep Learning Curve
11
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
7.9
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,569 Twitter followers
LinkedIn® Page
www.linkedin.com
12,563 employees on LinkedIn®
Ownership
NASDAQ: NICE
(200)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 55% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    16
    Ease of Use
    15
    Features
    15
    Efficiency
    11
    Customer Support
    10
    Cons
    Complexity
    9
    Learning Curve
    8
    Steep Learning Curve
    8
    Not Intuitive
    7
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    7.5
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30,776 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 55% Enterprise
  • 28% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
16
Ease of Use
15
Features
15
Efficiency
11
Customer Support
10
Cons
Complexity
9
Learning Curve
8
Steep Learning Curve
8
Not Intuitive
7
Missing Features
6
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
7.5
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,662 Twitter followers
LinkedIn® Page
www.linkedin.com
30,776 employees on LinkedIn®
(106)4.4 out of 5
22nd Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    11
    Ease of Use
    11
    Integrations
    11
    Chatbots
    10
    Easy Integrations
    9
    Cons
    Steep Learning Curve
    7
    Learning Curve
    6
    Integration Issues
    4
    Poor Customer Support
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • yellow.ai features and usability ratings that predict user satisfaction
    8.1
    Language
    Average: 8.6
    9.0
    Ticket Resolution
    Average: 8.5
    8.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    951 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
11
Ease of Use
11
Integrations
11
Chatbots
10
Easy Integrations
9
Cons
Steep Learning Curve
7
Learning Curve
6
Integration Issues
4
Poor Customer Support
4
AI Limitations
3
yellow.ai features and usability ratings that predict user satisfaction
8.1
Language
Average: 8.6
9.0
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,509 Twitter followers
LinkedIn® Page
www.linkedin.com
951 employees on LinkedIn®
(741)4.5 out of 5
Optimized for quick response
23rd Easiest To Use in Customer Service Automation software
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Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is a platform that supports messaging and voice services in multiple countries, with API-driven scalability and global coverage.
    • Users like Plivo's competitive pricing, easy implementation and integration, high reliability, and excellent customer support, appreciating its affordability, feature richness, and the ability to handle high-volume messaging.
    • Reviewers experienced issues with inconsistent performance, poor communication skills from support, sudden price changes, lack of advanced analytics and intuitive interface, and compliance risks, with some finding the user dashboard and web portal functionality lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    19
    API Quality
    15
    Features
    14
    Pricing
    14
    Cons
    Poor Customer Support
    10
    Messaging Issues
    7
    Expensive
    5
    Limited Features
    5
    Call Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Plivo features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is a platform that supports messaging and voice services in multiple countries, with API-driven scalability and global coverage.
  • Users like Plivo's competitive pricing, easy implementation and integration, high reliability, and excellent customer support, appreciating its affordability, feature richness, and the ability to handle high-volume messaging.
  • Reviewers experienced issues with inconsistent performance, poor communication skills from support, sudden price changes, lack of advanced analytics and intuitive interface, and compliance risks, with some finding the user dashboard and web portal functionality lacking.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
19
API Quality
15
Features
14
Pricing
14
Cons
Poor Customer Support
10
Messaging Issues
7
Expensive
5
Limited Features
5
Call Issues
4
Plivo features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,766 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
(28)4.6 out of 5
21st Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 57% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yoizen Omnichannel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Customer Support
    1
    Easy Integrations
    1
    Efficiency
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
    9.0
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    8.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    YOIZEN
    Year Founded
    2010
    HQ Location
    Ciudad Autónoma de Buenos Aires (CABA) , Argentina
    Twitter
    @Yoizen
    341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 57% Enterprise
  • 29% Mid-Market
Yoizen Omnichannel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Customer Support
1
Easy Integrations
1
Efficiency
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Limited Customization
1
Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
9.0
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
YOIZEN
Year Founded
2010
HQ Location
Ciudad Autónoma de Buenos Aires (CABA) , Argentina
Twitter
@Yoizen
341 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
(231)4.3 out of 5
29th Easiest To Use in Customer Service Automation software
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Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trengo features and usability ratings that predict user satisfaction
    7.2
    Language
    Average: 8.6
    6.8
    Ticket Resolution
    Average: 8.5
    8.6
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
7.2
Language
Average: 8.6
6.8
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
(73)4.7 out of 5
26th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s

    Users
    No information available
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zowie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Efficiency
    24
    Automation
    23
    Helpful
    19
    Messaging Automation
    17
    Cons
    Limited Features
    11
    Missing Features
    10
    Complexity
    8
    Limited Customization
    8
    Bugs
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zowie features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    5.0
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    New York
    Twitter
    @ZowieAI
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s

Users
No information available
Industries
  • Retail
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Zowie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Efficiency
24
Automation
23
Helpful
19
Messaging Automation
17
Cons
Limited Features
11
Missing Features
10
Complexity
8
Limited Customization
8
Bugs
6
Zowie features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
5.0
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2019
HQ Location
New York
Twitter
@ZowieAI
139 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
(291)4.3 out of 5
Optimized for quick response
30th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Intuitive
    28
    Efficiency
    25
    Helpful
    25
    Features
    24
    Cons
    Ticketing Issues
    19
    Improvement Needed
    16
    Learning Curve
    15
    Missing Features
    14
    Login Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vivantio features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.6
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Intuitive
28
Efficiency
25
Helpful
25
Features
24
Cons
Ticketing Issues
19
Improvement Needed
16
Learning Curve
15
Missing Features
14
Login Issues
12
Vivantio features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.6
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
113 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Deepdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Customer Engagement
    4
    Ease of Use
    4
    Artificial Intelligence
    3
    Efficiency
    3
    Cons
    Limited AI Capabilities
    2
    Poor Understanding
    2
    Complexity
    1
    Poor Customer Support
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Deepdesk features and usability ratings that predict user satisfaction
    9.4
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Deepdesk
    Year Founded
    2019
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
Deepdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Customer Engagement
4
Ease of Use
4
Artificial Intelligence
3
Efficiency
3
Cons
Limited AI Capabilities
2
Poor Understanding
2
Complexity
1
Poor Customer Support
1
Slow Performance
1
Deepdesk features and usability ratings that predict user satisfaction
9.4
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
Deepdesk
Year Founded
2019
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezo.ai is a Unified CX Agentic AI Platform for Enterprises that revolutionizes customer experience operations with intelligent AI-powered solutions and real-time support. The platform delivers compre

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rezo.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    3
    Customer Support
    3
    Artificial Intelligence
    2
    Communication
    2
    Ease of Use
    2
    Cons
    Expensive
    1
    Pricing Issues
    1
    Software Bugs
    1
    Software Glitches
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rezo.ai features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    10.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rezo.ai
    Year Founded
    2018
    HQ Location
    Noida, IN
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezo.ai is a Unified CX Agentic AI Platform for Enterprises that revolutionizes customer experience operations with intelligent AI-powered solutions and real-time support. The platform delivers compre

Users
No information available
Industries
  • Automotive
Market Segment
  • 100% Enterprise
Rezo.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
3
Customer Support
3
Artificial Intelligence
2
Communication
2
Ease of Use
2
Cons
Expensive
1
Pricing Issues
1
Software Bugs
1
Software Glitches
1
Technical Issues
1
Rezo.ai features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
10.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Rezo.ai
Year Founded
2018
HQ Location
Noida, IN
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
(150)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    No information available
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    37
    Call Management
    24
    Efficiency
    23
    Intuitive
    19
    Cons
    Integration Issues
    15
    Call Issues
    11
    Complexity
    11
    Missing Features
    10
    Lack of Integrations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Contact Center features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    728,816 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,057 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
No information available
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
37
Call Management
24
Efficiency
23
Intuitive
19
Cons
Integration Issues
15
Call Issues
11
Complexity
11
Missing Features
10
Lack of Integrations
9
Webex Contact Center features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
728,816 Twitter followers
LinkedIn® Page
www.linkedin.com
95,057 employees on LinkedIn®
(13)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 77% Mid-Market
    • 15% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • babelforce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Features
    4
    Customer Support
    3
    Easy Integrations
    3
    Helpful
    3
    Cons
    Call Issues
    2
    Call Quality Issues
    2
    Poor Call Quality
    2
    Communication Issues
    1
    Connection Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • babelforce features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    9.6
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.1
    9.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    Berlin
    Twitter
    @babelforce
    538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you

Users
No information available
Industries
No information available
Market Segment
  • 77% Mid-Market
  • 15% Small-Business
babelforce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Features
4
Customer Support
3
Easy Integrations
3
Helpful
3
Cons
Call Issues
2
Call Quality Issues
2
Poor Call Quality
2
Communication Issues
1
Connection Issues
1
babelforce features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
9.6
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.1
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2013
HQ Location
Berlin
Twitter
@babelforce
538 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
(24)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mavenoid is the AI-Powered Support Platform specifically designed for products and devices, and is used by iconic brands within consumer electronics, household appliances, industrials, medical equipme

    Users
    No information available
    Industries
    • Consumer Electronics
    Market Segment
    • 50% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mavenoid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Helpful
    9
    Ease of Use
    7
    Intuitive
    6
    Case Management
    5
    Cons
    Learning Curve
    2
    Limited Customization
    2
    AI Limitations
    1
    Bugs
    1
    Improvements Needed
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mavenoid features and usability ratings that predict user satisfaction
    9.4
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mavenoid
    Company Website
    Year Founded
    2017
    HQ Location
    Stockholm, SE
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mavenoid is the AI-Powered Support Platform specifically designed for products and devices, and is used by iconic brands within consumer electronics, household appliances, industrials, medical equipme

Users
No information available
Industries
  • Consumer Electronics
Market Segment
  • 50% Mid-Market
  • 33% Small-Business
Mavenoid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Helpful
9
Ease of Use
7
Intuitive
6
Case Management
5
Cons
Learning Curve
2
Limited Customization
2
AI Limitations
1
Bugs
1
Improvements Needed
1
Mavenoid features and usability ratings that predict user satisfaction
9.4
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Mavenoid
Company Website
Year Founded
2017
HQ Location
Stockholm, SE
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cognigy.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Chatbot Development
    2
    Efficiency
    2
    Features
    2
    Analytics
    1
    Cons
    Limited Features
    2
    Bot Functionality
    1
    Chat Management
    1
    Complex Workflows
    1
    Data Analytics Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cognigy.AI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Düsseldorf, North Rhine-Westphalia
    Twitter
    @cognigy
    884 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    269 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 31% Small-Business
Cognigy.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Chatbot Development
2
Efficiency
2
Features
2
Analytics
1
Cons
Limited Features
2
Bot Functionality
1
Chat Management
1
Complex Workflows
1
Data Analytics Issues
1
Cognigy.AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
884 Twitter followers
LinkedIn® Page
www.linkedin.com
269 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KODIF is a AI customer service platform upgrading support interactions through advanced automation while preserving authentic, human-like conversation quality. We successfully serve major consumer

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 84% Mid-Market
    • 11% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • KODIF Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    10
    Helpful
    10
    Efficiency
    9
    Time-saving
    6
    Cons
    Learning Curve
    3
    Steep Learning Curve
    2
    Difficult Learning
    1
    Issue Resolution
    1
    Lack of Guidance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • KODIF features and usability ratings that predict user satisfaction
    6.7
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.4
    Ease of Use
    Average: 9.1
    1.5
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    KODIF
    Company Website
    Year Founded
    2021
    HQ Location
    Palo Alto, CA
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KODIF is a AI customer service platform upgrading support interactions through advanced automation while preserving authentic, human-like conversation quality. We successfully serve major consumer

Users
No information available
Industries
No information available
Market Segment
  • 84% Mid-Market
  • 11% Small-Business
KODIF Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
10
Helpful
10
Efficiency
9
Time-saving
6
Cons
Learning Curve
3
Steep Learning Curve
2
Difficult Learning
1
Issue Resolution
1
Lack of Guidance
1
KODIF features and usability ratings that predict user satisfaction
6.7
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.4
Ease of Use
Average: 9.1
1.5
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
KODIF
Company Website
Year Founded
2021
HQ Location
Palo Alto, CA
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Maven AGI is an enterprise AI platform that provides a unified agent experience across the entire customer journey. By integrating with existing go-to-market systems across sales, customer success

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Mid-Market
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Maven AGI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.8
    Ease of Use
    Average: 9.1
    7.6
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Maven AGI
    Company Website
    HQ Location
    Boston
    Twitter
    @MavenAGI
    382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Maven AGI is an enterprise AI platform that provides a unified agent experience across the entire customer journey. By integrating with existing go-to-market systems across sales, customer success

Users
No information available
Industries
No information available
Market Segment
  • 63% Mid-Market
  • 25% Enterprise
Maven AGI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.8
Ease of Use
Average: 9.1
7.6
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Maven AGI
Company Website
HQ Location
Boston
Twitter
@MavenAGI
382 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tiledesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    13
    Automation
    11
    Chatbots
    11
    Ease of Use
    11
    Artificial Intelligence
    9
    Cons
    Usability Issues
    4
    Bugs
    1
    Complex Setup
    1
    Difficult Setup
    1
    Lagging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tiledesk features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    9.6
    Ticket Resolution
    Average: 8.5
    9.5
    Ease of Use
    Average: 9.1
    4.6
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Milan, Lombardy
    Twitter
    @tiledesk
    117 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio

Users
No information available
Industries
No information available
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Tiledesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
13
Automation
11
Chatbots
11
Ease of Use
11
Artificial Intelligence
9
Cons
Usability Issues
4
Bugs
1
Complex Setup
1
Difficult Setup
1
Lagging Issues
1
Tiledesk features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
9.6
Ticket Resolution
Average: 8.5
9.5
Ease of Use
Average: 9.1
4.6
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2020
HQ Location
Milan, Lombardy
Twitter
@tiledesk
117 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Floatbot.AI is a Conversational AI Agent and Copilot platform with human-in-the-loop capabilities. Designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefi

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Floatbot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Implementation
    3
    Intuitive
    3
    User Interface
    3
    24/7 Support
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Floatbot features and usability ratings that predict user satisfaction
    1.7
    Language
    Average: 8.6
    0.0
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Floatbot
    Year Founded
    2020
    HQ Location
    Milpitas , California
    Twitter
    @floatbot
    1,791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Floatbot.AI is a Conversational AI Agent and Copilot platform with human-in-the-loop capabilities. Designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefi

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Floatbot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Implementation
3
Intuitive
3
User Interface
3
24/7 Support
2
Cons
This product has not yet received any negative sentiments.
Floatbot features and usability ratings that predict user satisfaction
1.7
Language
Average: 8.6
0.0
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Floatbot
Year Founded
2020
HQ Location
Milpitas , California
Twitter
@floatbot
1,791 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

    Users
    No information available
    Industries
    • Food Production
    Market Segment
    • 63% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lang.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    2
    Insights Generation
    2
    Intuitive
    2
    Reporting
    2
    Cons
    Inaccurate Data
    1
    Lack of Specificity
    1
    Not Intuitive
    1
    Poor Understanding
    1
    Tagging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lang.ai features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.1
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lang.ai
    Year Founded
    2018
    HQ Location
    New York, US
    Twitter
    @_langAI
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

Users
No information available
Industries
  • Food Production
Market Segment
  • 63% Mid-Market
  • 17% Enterprise
Lang.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
2
Insights Generation
2
Intuitive
2
Reporting
2
Cons
Inaccurate Data
1
Lack of Specificity
1
Not Intuitive
1
Poor Understanding
1
Tagging Issues
1
Lang.ai features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.1
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Lang.ai
Year Founded
2018
HQ Location
New York, US
Twitter
@_langAI
307 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is the complete solution to all your customer support needs. Our AI agent automates 80% query resolution using our proprietary workflows. For the remaining 20%, we have our in-house team of hu

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    5
    Easy Integrations
    3
    Efficiency
    3
    Innovation
    3
    Integrations
    3
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Ticketing System Issues
    2
    AI Performance
    1
    Chat Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Robylon AI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.8
    Ease of Use
    Average: 9.1
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is the complete solution to all your customer support needs. Our AI agent automates 80% query resolution using our proprietary workflows. For the remaining 20%, we have our in-house team of hu

Users
No information available
Industries
  • Computer Software
Market Segment
  • 100% Small-Business
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
5
Easy Integrations
3
Efficiency
3
Innovation
3
Integrations
3
Cons
Learning Curve
2
Limited AI Capabilities
2
Ticketing System Issues
2
AI Performance
1
Chat Issues
1
Robylon AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.8
Ease of Use
Average: 9.1
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 50% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zaion features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zaion
    Year Founded
    2017
    HQ Location
    Paris, FR
    Twitter
    @Zaion
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T

Users
No information available
Industries
  • Insurance
Market Segment
  • 50% Enterprise
  • 33% Mid-Market
Zaion features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zaion
Year Founded
2017
HQ Location
Paris, FR
Twitter
@Zaion
6 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500%

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alhena AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    10
    Ease of Use
    9
    Artificial Intelligence
    8
    Customer Support
    6
    Features
    6
    Cons
    Software Bugs
    2
    Chat Issues
    1
    Chat Management
    1
    Inadequate Response System
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alhena AI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Alhena AI
    Year Founded
    2022
    HQ Location
    Pleasanton, US
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500%

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 32% Mid-Market
Alhena AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
10
Ease of Use
9
Artificial Intelligence
8
Customer Support
6
Features
6
Cons
Software Bugs
2
Chat Issues
1
Chat Management
1
Inadequate Response System
1
Integration Issues
1
Alhena AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Alhena AI
Year Founded
2022
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experience

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amelia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    3
    Analytics
    2
    Call Management
    2
    Innovation
    2
    Integrations
    2
    Cons
    Dashboard Issues
    1
    Difficult Setup
    1
    Limited AI
    1
    Limited AI Capabilities
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amelia features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.1
    0.8
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Twitter
    @SoundHound
    12,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    456 employees on LinkedIn®
    Ownership
    NASDAQ: SOUN
Product Description
How are these determined?Information
This description is provided by the seller.

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experience

Users
No information available
Industries
No information available
Market Segment
  • 63% Mid-Market
  • 25% Enterprise
Amelia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
3
Analytics
2
Call Management
2
Innovation
2
Integrations
2
Cons
Dashboard Issues
1
Difficult Setup
1
Limited AI
1
Limited AI Capabilities
1
Limited Customization
1
Amelia features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.1
0.8
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Twitter
@SoundHound
12,467 Twitter followers
LinkedIn® Page
www.linkedin.com
456 employees on LinkedIn®
Ownership
NASDAQ: SOUN
(17)4.8 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Boost.ai is a conversational AI software company founded in 2016 in Norway. Headquartered in Sandnes, the company has since expanded globally - operating additional offices in Oslo, Copenhagen, Helsin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Boost.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    1
    Customer Satisfaction
    1
    Customer Support
    1
    Customization
    1
    Ease of Use
    1
    Cons
    Cost
    1
    Cost Limitations
    1
    Email Communication Issues
    1
    Email Functionality
    1
    Email Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Boost.ai features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Boost.ai
    Company Website
    Year Founded
    2016
    HQ Location
    Sandnes, Rogaland
    Twitter
    @boost_ai_
    516 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    170 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Boost.ai is a conversational AI software company founded in 2016 in Norway. Headquartered in Sandnes, the company has since expanded globally - operating additional offices in Oslo, Copenhagen, Helsin

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 35% Small-Business
Boost.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
1
Customer Satisfaction
1
Customer Support
1
Customization
1
Ease of Use
1
Cons
Cost
1
Cost Limitations
1
Email Communication Issues
1
Email Functionality
1
Email Issues
1
Boost.ai features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Boost.ai
Company Website
Year Founded
2016
HQ Location
Sandnes, Rogaland
Twitter
@boost_ai_
516 Twitter followers
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClearTouch Operator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    4
    Easy Integrations
    3
    Features
    3
    Integrations
    3
    Cons
    Missing Features
    2
    Integration Issues
    1
    Limited Features
    1
    Login Issues
    1
    Long Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClearTouch Operator features and usability ratings that predict user satisfaction
    7.9
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Chennai, IN
    Twitter
    @ClearTouchIn
    48 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact

Users
No information available
Industries
No information available
Market Segment
  • 56% Mid-Market
  • 44% Enterprise
ClearTouch Operator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
4
Easy Integrations
3
Features
3
Integrations
3
Cons
Missing Features
2
Integration Issues
1
Limited Features
1
Login Issues
1
Long Delays
1
ClearTouch Operator features and usability ratings that predict user satisfaction
7.9
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2016
HQ Location
Chennai, IN
Twitter
@ClearTouchIn
48 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clear Talk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClearTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    3
    Artificial Intelligence
    2
    Customer Support
    2
    Easy Integrations
    2
    Analytics
    1
    Cons
    Interface Issues
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClearTalk features and usability ratings that predict user satisfaction
    9.2
    Language
    Average: 8.6
    7.5
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    2.1
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ClearTalk
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clear Talk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support,

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
ClearTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
3
Artificial Intelligence
2
Customer Support
2
Easy Integrations
2
Analytics
1
Cons
Interface Issues
1
Technical Issues
1
ClearTalk features and usability ratings that predict user satisfaction
9.2
Language
Average: 8.6
7.5
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.1
2.1
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ClearTalk
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(55)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glia’s contact center technology makes life easier for customers, relieves overloaded reps, and empowers leaders with comprehensive insights. Purpose-built for the financial industry, Glia’s Unified I

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 75% Mid-Market
    • 18% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Helpful
    22
    Ease of Use
    21
    Customer Engagement
    14
    Efficiency
    12
    Cons
    Missing Features
    8
    Poor Customer Support
    7
    Integration Issues
    5
    Reporting Issues
    4
    Audio Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glia features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.7
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glia
    Company Website
    Year Founded
    2012
    HQ Location
    New York, New York
    Twitter
    @GliaInc
    1,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    450 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glia’s contact center technology makes life easier for customers, relieves overloaded reps, and empowers leaders with comprehensive insights. Purpose-built for the financial industry, Glia’s Unified I

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 75% Mid-Market
  • 18% Small-Business
Glia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Helpful
22
Ease of Use
21
Customer Engagement
14
Efficiency
12
Cons
Missing Features
8
Poor Customer Support
7
Integration Issues
5
Reporting Issues
4
Audio Issues
3
Glia features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.7
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Glia
Company Website
Year Founded
2012
HQ Location
New York, New York
Twitter
@GliaInc
1,483 Twitter followers
LinkedIn® Page
www.linkedin.com
450 employees on LinkedIn®
Entry Level Price:Starting at $45.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive reve

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Maqsam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Ease of Use
    6
    Helpful
    6
    Customer Satisfaction
    4
    Features
    4
    Cons
    Call Issues
    3
    Filtering Issues
    2
    Integration Issues
    2
    Lagging Issues
    2
    Admin Control Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Maqsam features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Maqsam
    Year Founded
    2019
    HQ Location
    Al Rabie District, SA
    Twitter
    @MaqsamHQ
    249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive reve

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 41% Small-Business
Maqsam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Ease of Use
6
Helpful
6
Customer Satisfaction
4
Features
4
Cons
Call Issues
3
Filtering Issues
2
Integration Issues
2
Lagging Issues
2
Admin Control Issues
1
Maqsam features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Maqsam
Year Founded
2019
HQ Location
Al Rabie District, SA
Twitter
@MaqsamHQ
249 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Percept.AI provides end-to-end AI-powered solutions for business to connect with and support their customers. Reduce your team’s workflow up to 60% with your tailored AI agent, and deliver a scalable,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Percept.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    2
    Automation
    1
    Ease of Use
    1
    Efficiency
    1
    Implementation Ease
    1
    Cons
    Lagging Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Percept.AI features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    9.4
    Ticket Resolution
    Average: 8.5
    10.0
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Sunnyvale, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Percept.AI provides end-to-end AI-powered solutions for business to connect with and support their customers. Reduce your team’s workflow up to 60% with your tailored AI agent, and deliver a scalable,

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Percept.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
2
Automation
1
Ease of Use
1
Efficiency
1
Implementation Ease
1
Cons
Lagging Issues
1
Slow Loading
1
Slow Performance
1
Percept.AI features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
9.4
Ticket Resolution
Average: 8.5
10.0
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2017
HQ Location
Sunnyvale, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration pl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Small-Business
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Teneo.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    2
    Chatbot Development
    2
    Customer Support
    2
    Customization
    2
    Easy Integrations
    2
    Cons
    Complexity
    1
    Complex Usability
    1
    Data Management
    1
    Expensive
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Teneo.ai features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Teneo.ai
    Year Founded
    2000
    HQ Location
    Stockholm, SE
    Twitter
    @teneo_ai
    2,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
    Ownership
    STO: ASAI
Product Description
How are these determined?Information
This description is provided by the seller.

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration pl

Users
No information available
Industries
No information available
Market Segment
  • 53% Small-Business
  • 41% Enterprise
Teneo.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Chatbot Development
2
Customer Support
2
Customization
2
Easy Integrations
2
Cons
Complexity
1
Complex Usability
1
Data Management
1
Expensive
1
Learning Curve
1
Teneo.ai features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
Teneo.ai
Year Founded
2000
HQ Location
Stockholm, SE
Twitter
@teneo_ai
2,629 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Ownership
STO: ASAI
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it stre

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TopCX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    2
    Artificial Intelligence
    2
    Customer Satisfaction
    2
    Efficiency
    2
    Features
    2
    Cons
    Integration Issues
    1
    Limited Customization
    1
    Poor Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TopCX features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    TopCX
    Year Founded
    2024
    HQ Location
    Sacramento , US
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it stre

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
TopCX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Artificial Intelligence
2
Customer Satisfaction
2
Efficiency
2
Features
2
Cons
Integration Issues
1
Limited Customization
1
Poor Reporting
1
TopCX features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
TopCX
Year Founded
2024
HQ Location
Sacramento , US
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud servi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ConnectPath CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    User Interface
    4
    Customer Support
    3
    Features
    3
    Intuitive
    3
    Cons
    Poor Reporting
    3
    Usability Issues
    3
    Complex Reporting
    2
    Inaccurate Analytics
    2
    Lack of Clarity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ConnectPath CX features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.2
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2014
    HQ Location
    Fort Lauderdale, Florida
    Twitter
    @CloudHesive
    6,514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud servi

Users
No information available
Industries
No information available
Market Segment
  • 54% Mid-Market
  • 21% Small-Business
ConnectPath CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
User Interface
4
Customer Support
3
Features
3
Intuitive
3
Cons
Poor Reporting
3
Usability Issues
3
Complex Reporting
2
Inaccurate Analytics
2
Lack of Clarity
2
ConnectPath CX features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2014
HQ Location
Fort Lauderdale, Florida
Twitter
@CloudHesive
6,514 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Curious Thing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Pricing
    1
    Cons
    Cost Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Curious Thing features and usability ratings that predict user satisfaction
    7.5
    Language
    Average: 8.6
    7.5
    Ticket Resolution
    Average: 8.5
    7.5
    Ease of Use
    Average: 9.1
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Sydney, AU
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Curious Thing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Pricing
1
Cons
Cost Limitations
1
Curious Thing features and usability ratings that predict user satisfaction
7.5
Language
Average: 8.6
7.5
Ticket Resolution
Average: 8.5
7.5
Ease of Use
Average: 9.1
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2018
HQ Location
Sydney, AU
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
(4)3.3 out of 5
View top Consulting Services for Freshworks Customer Service Suite
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshworks Customer Service Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customization
    1
    Dashboard Management
    1
    Easy Integrations
    1
    Easy Setup
    1
    Cons
    Integration Issues
    2
    Data Management
    1
    Improvements Needed
    1
    Insufficient Support
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshworks Customer Service Suite features and usability ratings that predict user satisfaction
    5.0
    Language
    Average: 8.6
    5.0
    Ticket Resolution
    Average: 8.5
    6.7
    Ease of Use
    Average: 9.1
    0.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,870 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,427 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Enterprise
Freshworks Customer Service Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customization
1
Dashboard Management
1
Easy Integrations
1
Easy Setup
1
Cons
Integration Issues
2
Data Management
1
Improvements Needed
1
Insufficient Support
1
Poor Customer Support
1
Freshworks Customer Service Suite features and usability ratings that predict user satisfaction
5.0
Language
Average: 8.6
5.0
Ticket Resolution
Average: 8.5
6.7
Ease of Use
Average: 9.1
0.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,870 Twitter followers
LinkedIn® Page
www.linkedin.com
8,427 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Giosg Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    2
    Ease of Use
    2
    Easy Setup
    2
    Affordable
    1
    Affordable Pricing
    1
    Cons
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Giosg features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Giosg.com
    Year Founded
    2011
    HQ Location
    Helsinki, Finland
    Twitter
    @giosgCom
    545 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast.

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
Giosg Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
2
Ease of Use
2
Easy Setup
2
Affordable
1
Affordable Pricing
1
Cons
Limited Functionality
1
Giosg features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Giosg.com
Year Founded
2011
HQ Location
Helsinki, Finland
Twitter
@giosgCom
545 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intelswift solves the problem of fragmented support tools and inefficient workflows with an all-in-one Helpdesk platform that combines automation with seamless human handoff. Without relying on ad

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intelswift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Efficiency
    1
    AI Technology
    1
    Artificial Intelligence
    1
    Automation
    1
    Customizability
    1
    Cons
    AI Limitations
    1
    Inadequate AI Features
    1
    Learning Curve
    1
    Limited AI Capabilities
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intelswift features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Tallin, EE
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intelswift solves the problem of fragmented support tools and inefficient workflows with an all-in-one Helpdesk platform that combines automation with seamless human handoff. Without relying on ad

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
Intelswift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Efficiency
1
AI Technology
1
Artificial Intelligence
1
Automation
1
Customizability
1
Cons
AI Limitations
1
Inadequate AI Features
1
Learning Curve
1
Limited AI Capabilities
1
Limited Customization
1
Intelswift features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2023
HQ Location
Tallin, EE
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Netomi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    1
    Customer Support
    1
    Ease of Implementation
    1
    Ease of Use
    1
    Easy Setup
    1
    Cons
    Insufficient Support
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Netomi features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Netomi
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @netomi_official
    577 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    212 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 38% Small-Business
Netomi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
1
Customer Support
1
Ease of Implementation
1
Ease of Use
1
Easy Setup
1
Cons
Insufficient Support
1
Poor Customer Support
1
Netomi features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Netomi
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@netomi_official
577 Twitter followers
LinkedIn® Page
www.linkedin.com
212 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmartBots is a Conversational AI company providing custom chatbots and virtual assistant solutions to enterprises. SmartBots conversational studio leverages unique self-learning AI to compress both t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SmartBots AI Agent Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    2
    Conversations Management
    2
    Efficiency
    2
    Business Growth
    1
    Chatbots
    1
    Cons
    Connectivity Issues
    1
    Inaccuracy
    1
    Inaccurate Data
    1
    Poor Understanding
    1
    Search Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SmartBots AI Agent Studio features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SmartBots
    HQ Location
    McKinney, US
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmartBots is a Conversational AI company providing custom chatbots and virtual assistant solutions to enterprises. SmartBots conversational studio leverages unique self-learning AI to compress both t

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Enterprise
SmartBots AI Agent Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
2
Conversations Management
2
Efficiency
2
Business Growth
1
Chatbots
1
Cons
Connectivity Issues
1
Inaccuracy
1
Inaccurate Data
1
Poor Understanding
1
Search Functionality
1
SmartBots AI Agent Studio features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
SmartBots
HQ Location
McKinney, US
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comm100 AI Agent is a cloud-based conversational AI platform that automates up to 80% of customer queries with context-aware, human-like responses. It deploys in minutes across live chat, SMS, email,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Comm100 AI Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbots
    1
    Customer Engagement
    1
    Customer Support
    1
    Features
    1
    Interactions
    1
    Cons
    Lagging Issues
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Comm100 AI Agent features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.3
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Vancouver, Canada
    Twitter
    @Comm100
    4,790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Comm100 AI Agent is a cloud-based conversational AI platform that automates up to 80% of customer queries with context-aware, human-like responses. It deploys in minutes across live chat, SMS, email,

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Comm100 AI Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbots
1
Customer Engagement
1
Customer Support
1
Features
1
Interactions
1
Cons
Lagging Issues
1
Slow Performance
1
Comm100 AI Agent features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.3
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2009
HQ Location
Vancouver, Canada
Twitter
@Comm100
4,790 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CoSupport AI automates a portion of your support workflow, boosts customer support speed, and innovates data analysis for decision-making.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CoSupport AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    4
    Customer Satisfaction
    4
    Ease of Use
    4
    Efficiency
    4
    Time-Saving
    4
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CoSupport AI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    10.0
    Ease of Use
    Average: 9.1
    7.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    5356 Hermitage Ave., Valley Village, CA, 91607, US
    Twitter
    @cosupportai
    72 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

CoSupport AI automates a portion of your support workflow, boosts customer support speed, and innovates data analysis for decision-making.

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 33% Mid-Market
CoSupport AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
4
Customer Satisfaction
4
Ease of Use
4
Efficiency
4
Time-Saving
4
Cons
This product has not yet received any negative sentiments.
CoSupport AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
10.0
Ease of Use
Average: 9.1
7.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
2020
HQ Location
5356 Hermitage Ave., Valley Village, CA, 91607, US
Twitter
@cosupportai
72 Twitter followers
LinkedIn® Page
www.linkedin.com
Entry Level Price:Starting at £395.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Futr features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Futr
    Year Founded
    2017
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

Users
No information available
Industries
No information available
Market Segment
  • 48% Mid-Market
  • 38% Small-Business
Futr features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Futr
Year Founded
2017
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heyday AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    5
    Customer Satisfaction
    3
    Artificial Intelligence
    2
    Business Support
    2
    Cons
    AI Limitations
    3
    Inaccuracy
    3
    Contact Management
    2
    Integration Issues
    2
    Lack of Integrations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heyday AI features and usability ratings that predict user satisfaction
    9.2
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.5
    9.0
    Ease of Use
    Average: 9.1
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Heyday
    Year Founded
    2017
    HQ Location
    Montreal, Canada
    Twitter
    @heyday_ai
    790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
Heyday AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
5
Customer Satisfaction
3
Artificial Intelligence
2
Business Support
2
Cons
AI Limitations
3
Inaccuracy
3
Contact Management
2
Integration Issues
2
Lack of Integrations
2
Heyday AI features and usability ratings that predict user satisfaction
9.2
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
9.0
Ease of Use
Average: 9.1
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Heyday
Year Founded
2017
HQ Location
Montreal, Canada
Twitter
@heyday_ai
790 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Entry Level Price:$14.99
  • Overview
    Expand/Collapse Overview
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lime CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    5
    Customization
    5
    Flexibility
    5
    Customer Support
    4
    Features
    3
    Cons
    Limited Features
    3
    Call Issues
    2
    Inaccurate Data
    2
    Learning Curve
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lime CRM features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1990
    HQ Location
    Lund, Skane
    LinkedIn® Page
    www.linkedin.com
    405 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 44% Mid-Market
Lime CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
5
Customization
5
Flexibility
5
Customer Support
4
Features
3
Cons
Limited Features
3
Call Issues
2
Inaccurate Data
2
Learning Curve
2
Limited Customization
2
Lime CRM features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Year Founded
1990
HQ Location
Lund, Skane
LinkedIn® Page
www.linkedin.com
405 employees on LinkedIn®
(11)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PolyAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    3
    AI Integration
    2
    AI Technology
    2
    Automation
    2
    Customer Engagement
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PolyAI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PolyAI
    Year Founded
    2017
    HQ Location
    London, England
    Twitter
    @polyaivoice
    2,193 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

Users
No information available
Industries
No information available
Market Segment
  • 55% Enterprise
  • 27% Mid-Market
PolyAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
3
AI Integration
2
AI Technology
2
Automation
2
Customer Engagement
2
Cons
This product has not yet received any negative sentiments.
PolyAI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
PolyAI
Year Founded
2017
HQ Location
London, England
Twitter
@polyaivoice
2,193 Twitter followers
LinkedIn® Page
www.linkedin.com
231 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • True Human Interactive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Understanding
    2
    Ease of Use
    2
    Simple
    2
    Business Growth
    1
    Customer Engagement
    1
    Cons
    AI Limitations
    1
    Language Limitations
    1
    Learning Curve
    1
    Limited Language Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • True Human Interactive features and usability ratings that predict user satisfaction
    6.7
    Language
    Average: 8.6
    6.7
    Ticket Resolution
    Average: 8.5
    6.7
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GetAbby
    Year Founded
    1999
    HQ Location
    Pittsburgh, US
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
True Human Interactive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Understanding
2
Ease of Use
2
Simple
2
Business Growth
1
Customer Engagement
1
Cons
AI Limitations
1
Language Limitations
1
Learning Curve
1
Limited Language Support
1
True Human Interactive features and usability ratings that predict user satisfaction
6.7
Language
Average: 8.6
6.7
Ticket Resolution
Average: 8.5
6.7
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
GetAbby
Year Founded
1999
HQ Location
Pittsburgh, US
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Industry's first AI brain designed only for enterprise customer service. Twig's AI assistant eliminates all manual lookups involved in triaging tickets for complex products and technical solutions. As

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Twig AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Artificial Intelligence
    4
    Efficiency
    4
    Time-Saving
    4
    Useful
    4
    Cons
    Integration Issues
    2
    UX Improvement
    2
    AI Limitations
    1
    Chat Management
    1
    Email Integration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Twig AI features and usability ratings that predict user satisfaction
    9.2
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Twig.so
    Year Founded
    2022
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Industry's first AI brain designed only for enterprise customer service. Twig's AI assistant eliminates all manual lookups involved in triaging tickets for complex products and technical solutions. As

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
Twig AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Artificial Intelligence
4
Efficiency
4
Time-Saving
4
Useful
4
Cons
Integration Issues
2
UX Improvement
2
AI Limitations
1
Chat Management
1
Email Integration
1
Twig AI features and usability ratings that predict user satisfaction
9.2
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Twig.so
Year Founded
2022
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
(114)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Assembled is the all-in-one support platform that unifies AI agents and intelligent workforce management to help companies deliver superhuman support. With Assembled, teams can forecast with over 90%

    Users
    No information available
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Assembled Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Scheduling
    13
    Scheduling Ease
    12
    Customer Support
    9
    Helpful
    8
    Cons
    Scheduling Issues
    6
    Missing Features
    4
    Complexity
    3
    Connectivity Issues
    3
    Limited Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Assembled features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Assembled
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @assembledhq
    375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    142 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Assembled is the all-in-one support platform that unifies AI agents and intelligent workforce management to help companies deliver superhuman support. With Assembled, teams can forecast with over 90%

Users
No information available
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 25% Small-Business
Assembled Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Scheduling
13
Scheduling Ease
12
Customer Support
9
Helpful
8
Cons
Scheduling Issues
6
Missing Features
4
Complexity
3
Connectivity Issues
3
Limited Features
3
Assembled features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Assembled
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@assembledhq
375 Twitter followers
LinkedIn® Page
www.linkedin.com
142 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Blobfish AI is a conversational AI platform that specializes in voice-based simulations for call centers. Founded in 2024, the company offers tools to help call center agents and sales teams practice

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Blobfish AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Blobfish AI is a conversational AI platform that specializes in voice-based simulations for call centers. Founded in 2024, the company offers tools to help call center agents and sales teams practice

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Blobfish AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Certainly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    3
    Automation
    3
    Easy Integrations
    3
    Integrations
    3
    AI Integration
    2
    Cons
    AI Limitations
    2
    Chatbot Limitations
    1
    Data Analytics Issues
    1
    Data Management
    1
    Developer Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Certainly features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    7.9
    Ease of Use
    Average: 9.1
    8.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Certainly
    Year Founded
    2017
    HQ Location
    Copenhagen , Capital Region
    Twitter
    @Certainly_io
    166 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Small-Business
Certainly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
3
Automation
3
Easy Integrations
3
Integrations
3
AI Integration
2
Cons
AI Limitations
2
Chatbot Limitations
1
Data Analytics Issues
1
Data Management
1
Developer Dependency
1
Certainly features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
7.9
Ease of Use
Average: 9.1
8.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Certainly
Year Founded
2017
HQ Location
Copenhagen , Capital Region
Twitter
@Certainly_io
166 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Droxy allows you to create customer facing AI agents that know everything about your business and can talk to your customers in your brand's voice. These agents can handle a wide range of customer inq

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Droxy AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbots
    1
    Connectivity
    1
    Customization
    1
    Easy Integrations
    1
    Email Management
    1
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Droxy AI features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Droxy AI
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Droxy allows you to create customer facing AI agents that know everything about your business and can talk to your customers in your brand's voice. These agents can handle a wide range of customer inq

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Droxy AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbots
1
Connectivity
1
Customization
1
Easy Integrations
1
Email Management
1
Cons
Dashboard Issues
1
Limited Customization
1
Droxy AI features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
Droxy AI
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • eGain Virtual Assistant features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    10.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    eGain
    Year Founded
    1997
    HQ Location
    Sunnyvale, CA
    Twitter
    @eGain
    2,523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    856 employees on LinkedIn®
    Ownership
    NasdaqCM:EGAN
Product Description
How are these determined?Information
This description is provided by the seller.

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
eGain Virtual Assistant features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
10.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
eGain
Year Founded
1997
HQ Location
Sunnyvale, CA
Twitter
@eGain
2,523 Twitter followers
LinkedIn® Page
www.linkedin.com
856 employees on LinkedIn®
Ownership
NasdaqCM:EGAN
  • Overview
    Expand/Collapse Overview
  • Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • purpleSlate features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    10.0
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Chennai, IN
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
purpleSlate features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
10.0
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2017
HQ Location
Chennai, IN
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sirius offers a conversational experience using Artificial Intelligence and Natural Language Processing to mimic conversations with real people. Deploy domain-trained, highly customizable virtual assi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sirius features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    6.7
    Ticket Resolution
    Average: 8.5
    10.0
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Sirius offers a conversational experience using Artificial Intelligence and Natural Language Processing to mimic conversations with real people. Deploy domain-trained, highly customizable virtual assi

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Sirius features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
6.7
Ticket Resolution
Average: 8.5
10.0
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkative: AI-Powered Customer Engagement for B2C Contact Centres Struggling with high volumes of customer queries? Talkative's generative AI chatbot can handle between 50% and 88% of digital quer

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talkative Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    1
    Customer Support
    1
    Customizability
    1
    Ease of Use
    1
    Easy Access
    1
    Cons
    Complex Usage
    1
    Difficult Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talkative features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.8
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talkative
    HQ Location
    Newport, Wales
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkative: AI-Powered Customer Engagement for B2C Contact Centres Struggling with high volumes of customer queries? Talkative's generative AI chatbot can handle between 50% and 88% of digital quer

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 33% Small-Business
Talkative Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
1
Customer Support
1
Customizability
1
Ease of Use
1
Easy Access
1
Cons
Complex Usage
1
Difficult Setup
1
Talkative features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.8
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Talkative
HQ Location
Newport, Wales
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    telli is an AI Call Automation Platform designed to streamline outbound sales and customer communication for large B2C companies. By leveraging Conversational AI, telli enables businesses to automate

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • telli Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Easy Setup
    2
    Features
    2
    Setup Ease
    2
    Time-saving
    2
    Cons
    Dashboard Issues
    1
    Difficult Reporting
    1
    Missing Features
    1
    Poor Interface Design
    1
    Poor Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • telli features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.6
    Ease of Use
    Average: 9.1
    5.8
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2024
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

telli is an AI Call Automation Platform designed to streamline outbound sales and customer communication for large B2C companies. By leveraging Conversational AI, telli enables businesses to automate

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 33% Mid-Market
telli Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Easy Setup
2
Features
2
Setup Ease
2
Time-saving
2
Cons
Dashboard Issues
1
Difficult Reporting
1
Missing Features
1
Poor Interface Design
1
Poor Reporting
1
telli features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.6
Ease of Use
Average: 9.1
5.8
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2024
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    My name is 008. Agent 008. A voice AI designed to revolutionize the way your business handles calls — turning every conversation into actionable insight. While most tools complicate your tech st

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 008 Agent features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

My name is 008. Agent 008. A voice AI designed to revolutionize the way your business handles calls — turning every conversation into actionable insight. While most tools complicate your tech st

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
008 Agent features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ai chat assistant that understands your store, handles orders and has all the answers. Answer Ai, is the best AI chatbot for shopify that responds to support and product questions instantly. Poweri

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Answer AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Answer AI
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ai chat assistant that understands your store, handles orders and has all the answers. Answer Ai, is the best AI chatbot for shopify that responds to support and product questions instantly. Poweri

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Answer AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Answer AI
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AptEdge is a Support Engineering AI built for the complex needs of software support teams. AptEdge unifies data from different knowledge bases that support teams use while also understanding the produ

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AptEdge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Efficiency
    2
    Integrations
    2
    Artificial Intelligence
    1
    Case Management
    1
    Cons
    Inefficient Search
    2
    Lack of Smoothness
    2
    Ticket Management
    1
    Understanding Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AptEdge features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.1
    0.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    AptEdge
    Year Founded
    2020
    HQ Location
    Redwood City, US
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AptEdge is a Support Engineering AI built for the complex needs of software support teams. AptEdge unifies data from different knowledge bases that support teams use while also understanding the produ

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
AptEdge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Efficiency
2
Integrations
2
Artificial Intelligence
1
Case Management
1
Cons
Inefficient Search
2
Lack of Smoothness
2
Ticket Management
1
Understanding Issues
1
AptEdge features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.1
0.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
AptEdge
Year Founded
2020
HQ Location
Redwood City, US
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aquant is an Agentic AI platform purpose-built for professionals who maintain and repair complex equipment across a range of industries including industrial machinery, medical devices, commercial prin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aquant Service Co-Pilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Capabilities
    1
    AI Integration
    1
    Analytics
    1
    Artificial Intelligence
    1
    Features
    1
    Cons
    Delays
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aquant Service Co-Pilot features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    6.7
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aquant.ai
    Year Founded
    2016
    HQ Location
    New York, New York
    LinkedIn® Page
    www.linkedin.com
    168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aquant is an Agentic AI platform purpose-built for professionals who maintain and repair complex equipment across a range of industries including industrial machinery, medical devices, commercial prin

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Aquant Service Co-Pilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Capabilities
1
AI Integration
1
Analytics
1
Artificial Intelligence
1
Features
1
Cons
Delays
1
Slow Loading
1
Slow Performance
1
Aquant Service Co-Pilot features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
6.7
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
Aquant.ai
Year Founded
2016
HQ Location
New York, New York
LinkedIn® Page
www.linkedin.com
168 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autonomous Commerce is an agentic technology that intelligently manages transactions end to end. Think of it as an autopilot for your entire commerce operation—continuously analyzing, making decision

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Autonomous Commerce Cloud features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Copenhagen, DK
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autonomous Commerce is an agentic technology that intelligently manages transactions end to end. Think of it as an autopilot for your entire commerce operation—continuously analyzing, making decision

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Autonomous Commerce Cloud features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2020
HQ Location
Copenhagen, DK
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • byVoice features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    byVoice
    Year Founded
    2020
    HQ Location
    Poland, 30-554 Kraków, ul. Zamknięta, nr 10
    Twitter
    @byVoice_
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
byVoice features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
byVoice
Year Founded
2020
HQ Location
Poland, 30-554 Kraków, ul. Zamknięta, nr 10
Twitter
@byVoice_
1 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Call Agent AI is a fast-growing startup based in Canada focused on helping small businesses thrive through automation. Founded in 2024, our team brings together expertise in AI, customer service, and

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Call Agent Ai features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Call Agent AI is a fast-growing startup based in Canada focused on helping small businesses thrive through automation. Founded in 2024, our team brings together expertise in AI, customer service, and

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Call Agent Ai features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Entry Level Price:$35.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChatDash is a white-label client dashboard designed for AI automation agencies and SMBs. Our platform streamlines client reporting and analytics for both voice and text-based agents through custom

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ChatDash features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ChatDash
    Year Founded
    2023
    HQ Location
    Newark, US
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChatDash is a white-label client dashboard designed for AI automation agencies and SMBs. Our platform streamlines client reporting and analytics for both voice and text-based agents through custom

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ChatDash features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
ChatDash
Year Founded
2023
HQ Location
Newark, US
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ContactSwing – AI Voice Agent for Sales, Support, Operations and much more. ContactSwing is a 24/7 AI Voice Agent that makes and answers calls like a human, providing a no-code AI calling solution

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ContactSwing features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Houston, US
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ContactSwing – AI Voice Agent for Sales, Support, Operations and much more. ContactSwing is a 24/7 AI Voice Agent that makes and answers calls like a human, providing a no-code AI calling solution

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ContactSwing features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2023
HQ Location
Houston, US
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crescendo.ai is an AI-powered customer success and omnichannel support platform designed to help businesses deliver exceptional customer experiences at scale. We combine the best of generative AI and

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Crescendo.ai features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crescendo.ai is an AI-powered customer success and omnichannel support platform designed to help businesses deliver exceptional customer experiences at scale. We combine the best of generative AI and

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Crescendo.ai features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Company Website
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Csmart Case Management System is an AI-powered platform designed to transform customer support for telecoms and enterprises. It leverages Generative AI and omnichannel integration to streamline ticket

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Csmart Case Management System features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    545 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Csmart Case Management System is an AI-powered platform designed to transform customer support for telecoms and enterprises. It leverages Generative AI and omnichannel integration to streamline ticket

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Csmart Case Management System features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
545 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer ex

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CX Genie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    2
    Integrations
    2
    Response Time
    2
    Useful
    2
    Analytics
    1
    Cons
    Learning Curve
    2
    Steep Learning Curve
    2
    Complexity
    1
    Cost
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CX Genie features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    6.7
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CX Genie
    Year Founded
    2023
    HQ Location
    Singapore
    Twitter
    @genie_cx
    69 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer ex

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
CX Genie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
2
Integrations
2
Response Time
2
Useful
2
Analytics
1
Cons
Learning Curve
2
Steep Learning Curve
2
Complexity
1
Cost
1
Expensive
1
CX Genie features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
6.7
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
CX Genie
Year Founded
2023
HQ Location
Singapore
Twitter
@genie_cx
69 Twitter followers
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Darwix AI is a GenAI powered conversational analytics, agent assist and agent automation platform designed to transform how sales and CX teams operate across voice calls, emails, chats and face-to-fac

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Darwix AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    2
    Helpful
    2
    AI Summary
    1
    Analytics
    1
    CRM Integration
    1
    Cons
    AI Limitations
    1
    Expensive
    1
    Limited Customization
    1
    Limited Features
    1
    Subscription Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Darwix AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 9.1
    0.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Darwix AI
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Darwix AI is a GenAI powered conversational analytics, agent assist and agent automation platform designed to transform how sales and CX teams operate across voice calls, emails, chats and face-to-fac

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Darwix AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
2
Helpful
2
AI Summary
1
Analytics
1
CRM Integration
1
Cons
AI Limitations
1
Expensive
1
Limited Customization
1
Limited Features
1
Subscription Cost
1
Darwix AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 9.1
0.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Darwix AI
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DialOnce features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    DialOnce
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
DialOnce features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
DialOnce
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emma Enterprise is an AI-based solution that helps businesses automate and streamline their ticket and case management processes. The solution is designed to reduce manual effort and ensure faster, mo

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EMMA Enterprise features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SiteSage
    Year Founded
    2023
    HQ Location
    Aalborg, DK
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emma Enterprise is an AI-based solution that helps businesses automate and streamline their ticket and case management processes. The solution is designed to reduce manual effort and ensure faster, mo

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
EMMA Enterprise features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SiteSage
Year Founded
2023
HQ Location
Aalborg, DK
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Our Gen-AI chatbots, available 24/7 for virtual assistance, are crafted to including gathering essential information, automating responses to frequently asked questions, and streamlining resource mana

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gen - AI Chatbot features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Chennai, IN
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Our Gen-AI chatbots, available 24/7 for virtual assistance, are crafted to including gathering essential information, automating responses to frequently asked questions, and streamlining resource mana

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Gen - AI Chatbot features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Chennai, IN
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Our Gen AI Voicebot offers human-like conversations that foster authentic, engaging interactions with customers. Designed to handle high call volumes effortlessly, it optimizes response times through

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gen - AI Voicebot features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Chennai, IN
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Our Gen AI Voicebot offers human-like conversations that foster authentic, engaging interactions with customers. Designed to handle high call volumes effortlessly, it optimizes response times through

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Gen - AI Voicebot features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Chennai, IN
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Graphlogic Conversational AI Platform (GL Platform) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Conversations Management
    1
    Helpful
    1
    Insights
    1
    Solutions
    1
    Technology Advancement
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Graphlogic Conversational AI Platform (GL Platform) features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Belgrade, RS
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology t

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Graphlogic Conversational AI Platform (GL Platform) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Conversations Management
1
Helpful
1
Insights
1
Solutions
1
Technology Advancement
1
Cons
This product has not yet received any negative sentiments.
Graphlogic Conversational AI Platform (GL Platform) features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2023
HQ Location
Belgrade, RS
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or wit

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HiperMe! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    CRM Integration
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HiperMe! features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HiperPBX
    Year Founded
    2006
    HQ Location
    Buenos Aires, AR
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or wit

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
HiperMe! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
CRM Integration
1
Easy Integrations
1
Integrations
1
Cons
This product has not yet received any negative sentiments.
HiperMe! features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
HiperPBX
Year Founded
2006
HQ Location
Buenos Aires, AR
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®

Learn More About Customer Service Automation Software

Customer Service Automation Software FAQs

What are the best customer support automation platforms for large corporations?

For large corporations, leading platforms combine AI-driven automation, omnichannel support, and enterprise-grade scalability. With that in mind, here are some top enterprise customer service automation platforms to support your business based on G2 reviews:

  • Salesforce Service Cloud automates case routing, knowledge management, and repetitive tasks through AI and integrates deeply with enterprise CRM data for intelligent service delivery.
  • Genesys Cloud CX offers advanced AI, workforce engagement, and omnichannel orchestration, making it a leader in enterprise-grade customer experience management.
  • Five9 Intelligent Cloud Contact Center Platform automates customer interactions with AI, IVR, and predictive dialers, while providing real-time analytics and agent assist tools.
  • Zendesk Support Suite enhances agent workflows through AI-powered macros, triggers, and bots to automate ticket resolution and reduce manual workload.

What customer service automation software is best for medium-sized businesses?

For medium-sized businesses aiming to streamline and scale their support operations, top mid-market customer service automation solutions on G2 include:

  • Intercom uses AI-powered chatbots and automated workflows to handle common customer inquiries, reduce response times, and seamlessly escalate complex issues to agents.
  • Talkdesk offers advanced AI and automation capabilities, including virtual agents, automated call routing, and proactive customer engagement to streamline contact center operations.
  • Gladly focuses on automating routine tasks and consolidating conversations across channels, allowing agents to deliver fast, personalized service without traditional ticketing.

What’s the best customer service automation software for small businesses?

To help SMBs automate support and accelerate response times, top small business customer service automation tools like these offer powerful and easy-to-use solutions:

  • Smartsupp combines live chat with chatbot automation to answer common questions, qualify leads, and provide instant support without manual intervention.
  • Google Contact Center AI offers advanced AI and natural language processing to automate customer interactions, assist human agents in real time, and provide scalable virtual support.
  • Textline is a business texting platform that automates responses with saved replies, routing rules, and integrations. It helps small teams handle customer conversations efficiently and at scale.

What’s the top-rated customer service automation app in the software industry?

In the software/SaaS industry, where speed, scalability, and seamless support are critical, top-rated customer service automation apps stand out for their AI-driven capabilities and user-friendly design. Leading solutions include:

  • Intercom is widely praised for its AI-powered chatbots, automated workflows, and proactive messaging, which help software companies deliver fast, personalized support at scale.
  • Zendesk Support Suite is recognized for robust ticketing automation, intelligent routing, and easy integration with software development and CRM tools.
  • Gladly moves beyond traditional ticketing with conversation-based automation, using AI and automation rules to streamline repetitive support tasks, making it ideal for fast-growing software businesses.