First off - the team at Maven AGI is amazing, crazy responsive and easy to work with. I'll be listing the fact that MavenAGI is an early stage company in both the positives and the negatives for the sake of this review - but in the positive column, they are incredibly open to feedback and you can tell that the teams work closely together to solve issues quickly. We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users. The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly. We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.

Powerful product that's quickly iterated on with a reliable, transparent roadmap that allows us to plan our own improvements in partnership. Our Maven account team are very engaged with our ambitions and the features we need to see for success; working collaboratively with us on pushing new experiences to our users. In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.

Maven AGI has completely transformed how we approach automation and customer insights. It goes beyond traditional AI tools by combining conversational intelligence with powerful orchestration features. We’ve used it to streamline internal processes, improve ticket triage, and proactively identify gaps in our knowledge base. Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support. One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing. The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.