Introducing G2.ai, the future of software buying.Try now

The Top 20 Customer Service Automation Software

Check out this list of the top Customer Service Automation Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

Filters

Collapse AllExpand All

G2 Satisfaction Score

Compare

Salesforce Service Cloud

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

25%

Financial Services

22%

Manufacturing

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.2

8.3

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 9.4

8.7

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Food & Beverages

27%

Retail

27%

Marketing and Advertising

24%

Consumer Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.4

9.1

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

24%

Financial Services

13%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.4

9.1

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Events Services

28%

Information Technology and Services

24%

Banking

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.4

9.9

Textline

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

42%

Health, Wellness and Fitness

19%

Consumer Services

19%

Real Estate

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.4

9.4

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

71%

Consumer Services

17%

Apparel & Fashion

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.4

9.6

Gorgias

Overall Satisfaction Score

Top Industries of Reviewers:

Apparel & Fashion

35%

Retail

26%

Consumer Goods

26%

Food & Beverages

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.4

9.9

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

43%

Gambling & Casinos

21%

Information Technology and Services

18%

Telecommunications

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.4

9.3

Yuma AI

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

29%

Cosmetics

14%

E-Learning

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.4

9.6

#10

LivePerson

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

40%

Computer Hardware

20%

Consumer Electronics

20%

Banking

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.4

9.8

#11

DigitalGenius

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

56%

Sporting Goods

22%

Consumer Goods

11%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 9.4

9.9

#12

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Financial Services

29%

Insurance

21%

Education Management

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.4

9.2

#13

Drift

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

26%

Marketing and Advertising

10%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.4

9.5

#14

Voiceflow

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

30%

Real Estate

30%

Entertainment

20%

Marketing and Advertising

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.4

9.4

#15

Siena AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Goods

41%

Retail

27%

Health, Wellness and Fitness

18%

Food & Beverages

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.2

8.5

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.4

9.4

#16

Google Contact Center AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

20%

Education Management

20%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 9.4

9.2

#17

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Telecommunications

21%

Financial Services

21%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 9.4

9.2

#18

Decagon

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

29%

Computer Software

29%

Information Technology and Services

29%

Supermarkets

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.4

8.6

#19

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Retail

29%

Information Technology and Services

18%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.4

9.1

#20

Replicant

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

31%

Insurance

31%

Health, Wellness and Fitness

23%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.4

9.4