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Compare CloudTalk and JustCall 
At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$29.00 2 - User/Month (Billed Annually)
CloudTalk
Star Rating
(1,383)4.4 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansJustCall
Star Rating
(2,200)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall offers a robust Call Recording feature, scoring 8.7, which allows for easy access to past conversations. In contrast, CloudTalk excels with a score of 9.1, providing users with advanced options for managing and retrieving recorded calls.
- Reviewers mention that CloudTalk's Analytics and Reporting capabilities are superior, scoring 9.2 compared to JustCall's 8.5. Users appreciate the detailed insights and customizable reports that help in performance tracking and decision-making.
- G2 users highlight the ease of use of CloudTalk, scoring 9.1, which is notably higher than JustCall's 8.8. Reviewers say that the intuitive interface and streamlined workflows make it easier for teams to adopt and utilize the software effectively.
- Users on G2 report that CloudTalk's Scalability is a significant advantage, with a score of 9.6, making it ideal for growing businesses. JustCall, while effective, scores lower at 8.8, indicating it may not scale as seamlessly for larger operations.
- Reviewers mention that JustCall's Mobile Access feature is commendable, scoring 8.7, allowing users to manage calls on the go. However, CloudTalk slightly edges out with a score of 9.1, providing a more comprehensive mobile experience.
- Users say that CloudTalk's Quality of Support is highly rated at 8.8, with many praising the responsiveness and helpfulness of the support team. JustCall, while decent at 8.3, has received feedback indicating that support could be more timely and effective.
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Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
CloudTalk
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,165
8.6
2,047
Ease of Use
9.1
1,182
8.8
2,095
Ease of Setup
8.9
799
8.7
1,825
Ease of Admin
8.8
531
8.6
709
Quality of Support
8.8
1,048
8.3
1,892
Has the product been a good partner in doing business?
8.8
531
8.7
707
Product Direction (% positive)
8.6
1,125
8.7
2,044
Features by Category
Ticket and Case Management
Not enough data
8.0
139
Not enough data
7.9
139
Not enough data
7.9
134
Not enough data
7.6
135
Not enough data
7.5
124
Not enough data
7.9
129
Not enough data
7.6
123
Not enough data
7.9
133
Generative AI
Not enough data
7.6
94
Not enough data
8.0
25
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.6
126
Not enough data
7.7
123
Not enough data
7.9
132
Not enough data
7.1
120
Not enough data
8.6
131
Platform
Not enough data
7.9
132
Not enough data
7.8
272
Not enough data
8.3
137
Not enough data
8.2
137
Not enough data
8.1
136
Not enough data
8.4
136
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
43
Not enough data
7.8
44
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.9
43
Not enough data
8.0
42
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.4
44
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
207
|
Verified
8.3
564
8.5
199
|
Verified
8.5
563
|
Verified
Feature Not Available
8.1
552
|
Verified
Agent Tools
8.3
188
|
Verified
8.1
534
|
Verified
8.1
180
|
Verified
7.9
532
|
Verified
8.2
186
|
Verified
8.1
551
|
Verified
8.8
211
|
Verified
9.0
565
|
Verified
Automation
8.3
177
|
Verified
8.0
536
|
Verified
8.2
171
|
Verified
8.0
519
|
Verified
8.4
173
|
Verified
8.0
532
|
Verified
8.3
175
|
Verified
8.0
536
|
Verified
8.3
180
|
Verified
8.3
543
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
48
Not enough data
7.9
48
Not enough data
8.1
47
Not enough data
8.0
48
Agent Performance Management
Not enough data
8.1
48
Not enough data
8.2
48
Not enough data
7.7
48
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.4
307
Not enough data
8.7
322
Not enough data
8.4
316
Not enough data
8.0
300
Not enough data
7.1
291
Not enough data
8.0
306
Not enough data
8.0
303
Not enough data
8.2
309
SMS Platform
Not enough data
8.0
300
Not enough data
8.2
305
Not enough data
7.1
297
Not enough data
7.1
297
Not enough data
7.1
285
Not enough data
8.1
296
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
343
Not enough data
7.9
343
Not enough data
6.9
344
Design
Not enough data
7.8
344
Not enough data
7.3
350
Not enough data
8.1
356
Not enough data
8.1
349
Not enough data
8.3
344
Generative AI
Not enough data
7.5
129
Not enough data
Feature Not Available
Quality Assurance
9.1
72
8.0
66
9.0
69
7.9
61
9.0
73
7.9
58
Engagement
8.6
70
8.0
64
9.1
79
8.1
66
8.6
69
7.5
62
Performance
8.8
70
8.6
65
9.1
74
8.5
62
Generative AI
8.2
16
7.5
61
8.5
26
7.6
58
Channels
8.8
471
|
Verified
8.7
492
|
Verified
7.7
352
7.4
448
7.6
338
7.6
429
7.8
368
|
Verified
8.4
483
|
Verified
7.8
334
Feature Not Available
Generative AI
7.4
132
Feature Not Available
Functions
8.4
414
|
Verified
8.1
486
|
Verified
8.3
413
|
Verified
8.1
472
|
Verified
8.6
409
|
Verified
8.0
479
|
Verified
8.1
357
7.9
408
8.2
367
|
Verified
8.0
444
|
Verified
8.4
366
|
Verified
8.2
456
|
Verified
8.4
383
|
Verified
8.0
440
|
Verified
8.4
375
|
Verified
8.0
439
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
431
|
Verified
8.3
476
|
Verified
8.7
437
|
Verified
8.4
478
|
Verified
8.6
464
|
Verified
8.4
512
|
Verified
8.7
419
|
Verified
8.7
451
|
Verified
8.3
365
|
Verified
7.9
457
Responses
Not enough data
7.9
32
Not enough data
8.1
31
Not enough data
8.5
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.4
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Platform
Not enough data
8.0
31
Not enough data
8.3
32
Not enough data
8.1
32
Autonomy - AI Agents
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.8
30
Generative AI
Not enough data
7.6
30
Not enough data
7.4
31
Workforce Management
8.6
93
|
Verified
8.4
85
8.7
88
|
Verified
8.0
82
8.6
78
|
Verified
7.8
86
8.8
84
|
Verified
7.6
81
8.8
89
8.3
88
Administration
8.7
98
|
Verified
7.8
82
8.8
96
|
Verified
8.1
84
8.8
101
|
Verified
8.4
86
8.4
91
|
Verified
7.5
76
8.6
84
|
Verified
7.9
87
Platform
7.7
188
7.4
274
8.1
203
8.2
279
8.0
203
7.9
283
8.3
211
8.3
286
8.1
213
8.1
280
7.9
198
7.8
274
8.0
202
8.1
275
Generative AI
7.1
85
6.8
90
Workforce Management
8.7
207
8.5
276
8.6
207
8.3
276
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
214
8.7
282
8.7
217
8.4
281
Generative AI
Not enough data
7.9
25
Not enough data
7.8
26
Not enough data
7.7
26
Communication
Not enough data
8.0
186
Not enough data
8.2
189
Not enough data
7.7
180
Not enough data
8.1
180
Not enough data
7.5
182
Internal Use
Not enough data
7.8
272
Not enough data
8.0
184
Not enough data
7.9
181
Not enough data
7.9
178
Not enough data
8.2
183
Not enough data
8.2
186
Generative AI
Not enough data
6.9
31
Self-Service Experience
Not enough data
8.2
161
Not enough data
7.8
165
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Self-Service Platform
Not enough data
7.9
163
Not enough data
8.1
161
Not enough data
7.3
160
Not enough data
8.5
162
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
20
8.2
54
Generative AI
Not enough data
7.3
70
Not enough data
7.3
71
Generative AI
Not enough data
7.3
119
Not enough data
7.4
119
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
129
Not enough data
8.0
128
Not enough data
Feature Not Available
Not enough data
7.6
122
Not enough data
7.3
120
Logging
Not enough data
8.8
136
Not enough data
7.5
120
Not enough data
6.7
123
Not enough data
7.3
125
Feedback
Not enough data
8.4
128
Not enough data
8.0
123
Productivity - Employee Monitoring
Not enough data
8.1
52
Not enough data
8.4
52
Not enough data
8.0
51
Not enough data
7.7
51
Basic Communication - Cloud PBX
9.2
21
8.6
39
9.4
21
8.6
39
9.6
21
8.8
36
9.2
20
8.7
36
9.0
21
8.7
39
9.5
20
8.8
36
Advanced Features - Cloud PBX
9.5
20
8.6
36
9.2
21
8.5
38
9.4
21
Feature Not Available
8.7
20
Feature Not Available
Platform Basics - VoIP Providers
8.1
6
Not enough data
8.3
6
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
7.3
5
Not enough data
6.1
6
Not enough data
Basic Communication
8.9
205
|
Verified
9.0
302
|
Verified
6.5
117
5.8
254
7.1
135
|
Verified
7.7
270
6.4
109
Feature Not Available
7.3
125
|
Verified
7.0
263
|
Verified
8.1
139
|
Verified
7.6
261
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.0
135
7.8
263
|
Verified
7.9
150
|
Verified
8.3
287
8.2
160
|
Verified
8.1
280
Advanced Features
7.7
138
|
Verified
7.1
260
7.7
130
|
Verified
7.0
248
|
Verified
8.9
184
|
Verified
8.8
294
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.9
359
9.0
626
8.0
294
8.1
565
8.4
320
8.6
597
8.7
338
8.7
598
Contacts
8.0
315
8.2
582
7.8
292
8.0
568
8.1
303
7.9
564
Insights
8.3
316
8.4
592
8.3
308
8.2
587
8.1
287
8.0
562
6.9
251
7.0
524
7.4
255
7.3
518
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and JustCall are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Unique Categories
CloudTalk has no unique categories
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Customer Communications Management, SMS Marketing, Conversation Intelligence, AI Sales Assistant, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.6%
Computer Software
8.7%
Marketing and Advertising
5.9%
Financial Services
5.3%
Education Management
4.2%
Other
66.3%
Computer Software
10.5%
Financial Services
6.6%
Real Estate
6.2%
Information Technology and Services
5.6%
Marketing and Advertising
5.0%
Other
66.0%
Most Helpful Reviews
CloudTalk
Most Helpful Favorable Review
Verified User in Transportation/Trucking/Railroad
calling quality, great service, no interuptions
Most Helpful Critical Review
Hephzibah A.
Verified User in Financial Services
Network glitches, and people can't really hear me sometimes
JustCall
Most Helpful Favorable Review
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Most Helpful Critical Review
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Verified User in Transportation/Trucking/Railroad
calling quality, great service, no interuptions
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Hephzibah A.
Verified User in Financial Services
Network glitches, and people can't really hear me sometimes
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Alternatives
Discussions
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is the best way to answer incoming calls?
1 comment
Official Response from CloudTalk
Hi John, the best way of answering calls is using our Desktop application.
Best regards!Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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