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Best Conversation Intelligence Software

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Leader:
Gong
Gong
Highest Performer:
Substrata
Substrata
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai
Show LessShow More
Easiest to Use:
Balto
Balto
Best Free Software:
Fathom
Fathom
Top Trending:
Sybill.ai
Sybill.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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180 Listings in Conversation Intelligence Available
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    G2 Score
Gong
(6,221)4.8 out of 5
Optimized for quick response
8th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool that records and transcribes meetings, generates summaries and action items, and provides insights through AI analysis.
    • Reviewers like the ease of use, the ability to auto-generate summaries and actions, the convenience of sharing snippets, and the time-saving aspect of the tool, with some users stating that it has become an essential part of their daily workflow.
    • Users mentioned issues with the accuracy of the AI-generated summaries, the speed of call transcription, the lack of certain integrations, and the potential for misuse by micromanaging teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    394
    Ease of Use
    368
    Call Recording
    303
    AI Summary
    266
    Time-saving
    244
    Cons
    Call Issues
    154
    Recording Issues
    122
    AI Inaccuracy
    87
    Accuracy Issues
    84
    AI Limitations
    67
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,601 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,867 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool that records and transcribes meetings, generates summaries and action items, and provides insights through AI analysis.
  • Reviewers like the ease of use, the ability to auto-generate summaries and actions, the convenience of sharing snippets, and the time-saving aspect of the tool, with some users stating that it has become an essential part of their daily workflow.
  • Users mentioned issues with the accuracy of the AI-generated summaries, the speed of call transcription, the lack of certain integrations, and the potential for misuse by micromanaging teams.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
394
Ease of Use
368
Call Recording
303
AI Summary
266
Time-saving
244
Cons
Call Issues
154
Recording Issues
122
AI Inaccuracy
87
Accuracy Issues
84
AI Limitations
67
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,601 Twitter followers
LinkedIn® Page
www.linkedin.com
1,867 employees on LinkedIn®
Get a quote
Salesforce Sales Cloud
(23,344)4.4 out of 5
Optimized for quick response
22nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a CRM platform designed to manage customer relationships, sales pipelines, and business operations, offering features such as lead management, customizable dashboards, automation, and integration capabilities.
    • Reviewers like the platform's comprehensive lead management, customizable dashboards, automation of repetitive tasks, collaboration features, scalability, mobile accessibility, integration capabilities, customizable features, and enhanced reporting and forecasting.
    • Users experienced challenges with the initial setup, advanced customization, cost considerations, learning curve, performance with large data, support experience, integration management, mobile app features, and occasional system outages.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,513
    Features
    3,908
    Lead Management
    2,357
    Customizability
    2,173
    Customization
    2,116
    Cons
    Learning Curve
    2,179
    Missing Features
    1,424
    Expensive
    1,403
    Limitations
    1,362
    Limited Features
    1,295
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,342 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a CRM platform designed to manage customer relationships, sales pipelines, and business operations, offering features such as lead management, customizable dashboards, automation, and integration capabilities.
  • Reviewers like the platform's comprehensive lead management, customizable dashboards, automation of repetitive tasks, collaboration features, scalability, mobile accessibility, integration capabilities, customizable features, and enhanced reporting and forecasting.
  • Users experienced challenges with the initial setup, advanced customization, cost considerations, learning curve, performance with large data, support experience, integration management, mobile app features, and occasional system outages.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,513
Features
3,908
Lead Management
2,357
Customizability
2,173
Customization
2,116
Cons
Learning Curve
2,179
Missing Features
1,424
Expensive
1,403
Limitations
1,362
Limited Features
1,295
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,254 Twitter followers
LinkedIn® Page
www.linkedin.com
78,342 employees on LinkedIn®

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Fathom
(5,469)5.0 out of 5
Optimized for quick response
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool used for customer onboarding training and implementation, providing features such as note-taking, summary and action item creation, and automatic sending of summaries to clients after each meeting.
    • Users like Fathom's ability to exceed expectations with its AI-related features, ability to create playlists and folders for different recordings, and its Highlight feature which allows users to tag a section of the video, saving time not having to read through transcripts to find the relevant section.
    • Reviewers noted that Fathom can be a bit clunky on the screen for someone using a laptop, and they frequently need to move around the widget to access their screen, and sometimes it doesn't start automatically during meetings so users have to call it using the app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    2,001
    Ease of Use
    1,899
    Accuracy
    1,748
    Helpful
    1,675
    Summaries
    1,480
    Cons
    Recording Issues
    504
    Meeting Management
    489
    Missing Features
    307
    Call Issues
    287
    Recording Limitations
    284
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    162 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool used for customer onboarding training and implementation, providing features such as note-taking, summary and action item creation, and automatic sending of summaries to clients after each meeting.
  • Users like Fathom's ability to exceed expectations with its AI-related features, ability to create playlists and folders for different recordings, and its Highlight feature which allows users to tag a section of the video, saving time not having to read through transcripts to find the relevant section.
  • Reviewers noted that Fathom can be a bit clunky on the screen for someone using a laptop, and they frequently need to move around the widget to access their screen, and sometimes it doesn't start automatically during meetings so users have to call it using the app.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
2,001
Ease of Use
1,899
Accuracy
1,748
Helpful
1,675
Summaries
1,480
Cons
Recording Issues
504
Meeting Management
489
Missing Features
307
Call Issues
287
Recording Limitations
284
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,984 Twitter followers
LinkedIn® Page
www.linkedin.com
162 employees on LinkedIn®
HubSpot Sales Hub
(12,380)4.4 out of 5
Optimized for quick response
30th Easiest To Use in Conversation Intelligence software
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hubspot is a platform that allows users to manage contacts, automate campaigns, and generate reports, with features such as email tracking, pipeline management, and integration with other tools.
    • Reviewers frequently mention the ease of use, the ability to easily upload and edit contacts, the comprehensive reporting options, and the high level of customization that Hubspot offers.
    • Users experienced issues with the steep learning curve for setting up advanced features, the high cost for higher tier plans, and the lack of intuitiveness in the graphical user interface for reporting.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    999
    Features
    632
    Intuitive
    468
    Integrations
    459
    Lead Management
    454
    Cons
    Missing Features
    368
    Limited Features
    307
    Learning Curve
    306
    Expensive
    202
    Limited Customization
    195
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    7.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Business Development Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hubspot is a platform that allows users to manage contacts, automate campaigns, and generate reports, with features such as email tracking, pipeline management, and integration with other tools.
  • Reviewers frequently mention the ease of use, the ability to easily upload and edit contacts, the comprehensive reporting options, and the high level of customization that Hubspot offers.
  • Users experienced issues with the steep learning curve for setting up advanced features, the high cost for higher tier plans, and the lack of intuitiveness in the graphical user interface for reporting.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
999
Features
632
Intuitive
468
Integrations
459
Lead Management
454
Cons
Missing Features
368
Limited Features
307
Learning Curve
306
Expensive
202
Limited Customization
195
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
7.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,112 Twitter followers
LinkedIn® Page
www.linkedin.com
10,439 employees on LinkedIn®
Substrata
(742)4.9 out of 5
6th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Virtual Assistant
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is a tool that provides real-time conversation intelligence and email tracking to enhance business communication and customer engagement.
    • Reviewers appreciate Substrata's ability to provide real-time insights into client engagement, email tracking, and conversation intelligence, which helps them to follow up more effectively and strategically.
    • Reviewers noted that Substrata's interface can be overwhelming for newcomers, with a steep learning curve and a need for a more streamlined and user-friendly dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    458
    Helpful
    387
    Conversation Analysis
    320
    Insights
    283
    Analytics
    264
    Cons
    Learning Curve
    234
    Complexity
    100
    Integration Issues
    98
    Limited Customization
    95
    Not Intuitive
    73
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    578 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Virtual Assistant
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is a tool that provides real-time conversation intelligence and email tracking to enhance business communication and customer engagement.
  • Reviewers appreciate Substrata's ability to provide real-time insights into client engagement, email tracking, and conversation intelligence, which helps them to follow up more effectively and strategically.
  • Reviewers noted that Substrata's interface can be overwhelming for newcomers, with a steep learning curve and a need for a more streamlined and user-friendly dashboard.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
458
Helpful
387
Conversation Analysis
320
Insights
283
Analytics
264
Cons
Learning Curve
234
Complexity
100
Integration Issues
98
Limited Customization
95
Not Intuitive
73
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
578 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read Substrata Reviews
Fireflies.ai
(707)4.8 out of 5
9th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    239
    Ease of Use
    234
    Transcription
    211
    Transcripts
    197
    Accuracy
    161
    Cons
    AI Inaccuracy
    72
    Meeting Management
    61
    Accuracy Issues
    52
    Expensive
    50
    Summary Quality
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,960 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
239
Ease of Use
234
Transcription
211
Transcripts
197
Accuracy
161
Cons
AI Inaccuracy
72
Meeting Management
61
Accuracy Issues
52
Expensive
50
Summary Quality
42
Fireflies.ai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,960 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Read Fireflies.ai Reviews
Jiminny
(878)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    204
    Ease of Use
    187
    Call Recording
    175
    Recording
    127
    AI Summary
    118
    Cons
    Call Issues
    88
    Accuracy Issues
    65
    AI Inaccuracy
    64
    Poor Transcription
    32
    AI Limitations
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    394 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 32% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
204
Ease of Use
187
Call Recording
175
Recording
127
AI Summary
118
Cons
Call Issues
88
Accuracy Issues
65
AI Inaccuracy
64
Poor Transcription
32
AI Limitations
27
Jiminny features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
394 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Balto
(557)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    82
    Ease of Use
    70
    Accuracy
    27
    AI Summary
    27
    Call Recording
    25
    Cons
    Call Issues
    35
    Accuracy Issues
    26
    AI Inaccuracy
    18
    Missing Features
    18
    Voice Recognition Issues
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    145 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
82
Ease of Use
70
Accuracy
27
AI Summary
27
Call Recording
25
Cons
Call Issues
35
Accuracy Issues
26
AI Inaccuracy
18
Missing Features
18
Voice Recognition Issues
17
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
242 Twitter followers
LinkedIn® Page
www.linkedin.com
145 employees on LinkedIn®
Get a quote
Zoom Revenue Accelerator
(15)4.7 out of 5
31st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue with conversation intelligence software. Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Revenue Accelerator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    7
    Easy Communication
    6
    Features
    6
    Business Tools
    4
    Cons
    Expensive
    3
    Cost
    2
    High Cost
    2
    High Pricing
    2
    Integration Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Revenue Accelerator features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,055,095 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,530 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue with conversation intelligence software. Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 33% Small-Business
Zoom Revenue Accelerator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
7
Easy Communication
6
Features
6
Business Tools
4
Cons
Expensive
3
Cost
2
High Cost
2
High Pricing
2
Integration Issues
2
Zoom Revenue Accelerator features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Zoom
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,055,095 Twitter followers
LinkedIn® Page
www.linkedin.com
11,530 employees on LinkedIn®
Read Zoom Revenue Accelerator Reviews
Chorus by ZoomInfo
(2,971)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    34
    AI Summary
    30
    Call Recording
    30
    Transcripts
    20
    Cons
    Call Issues
    15
    Summary Quality
    11
    Missing Features
    10
    Recording Issues
    10
    Difficult Navigation
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,648 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,390 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
34
AI Summary
30
Call Recording
30
Transcripts
20
Cons
Call Issues
15
Summary Quality
11
Missing Features
10
Recording Issues
10
Difficult Navigation
8
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,648 Twitter followers
LinkedIn® Page
www.linkedin.com
4,390 employees on LinkedIn®
Get a quote
Salesloft
(4,142)4.5 out of 5
Optimized for quick response
23rd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    275
    Features
    163
    Helpful
    161
    Automation
    152
    Time-saving
    139
    Cons
    Missing Features
    112
    Call Issues
    70
    Email Issues
    65
    Integration Issues
    65
    Limitations
    64
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,634 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,274 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
275
Features
163
Helpful
161
Automation
152
Time-saving
139
Cons
Missing Features
112
Call Issues
70
Email Issues
65
Integration Issues
65
Limitations
64
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,634 Twitter followers
LinkedIn® Page
www.linkedin.com
1,274 employees on LinkedIn®
Get a quote
Convin.ai
(550)4.7 out of 5
4th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Auditing
    52
    Helpful
    46
    Auditing Efficiency
    38
    User Interface
    38
    Cons
    Slow Loading
    25
    Accuracy Issues
    16
    Auditing Issues
    16
    Slow Performance
    14
    Call Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Auditing
52
Helpful
46
Auditing Efficiency
38
User Interface
38
Cons
Slow Loading
25
Accuracy Issues
16
Auditing Issues
16
Slow Performance
14
Call Issues
13
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Read Convin.ai Reviews
Salesken
(395)4.9 out of 5
12th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Ease of Use
    32
    Sales Improvement
    23
    Feedback Management
    21
    Automation
    18
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    129 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Ease of Use
32
Sales Improvement
23
Feedback Management
21
Automation
18
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
129 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Read Salesken Reviews
Apollo.io
(8,838)4.7 out of 5
Optimized for quick response
16th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo is a tool designed for B2B lead generation, outreach, and data management, offering features such as contact information retrieval, email automation, and CRM integration.
    • Reviewers like Apollo's user-friendly interface, its ability to automate outreach and follow-ups, the granular search filters for targeted lead lists, and its integration with other platforms like Hubspot and LinkedIn.
    • Users reported occasional performance issues, outdated or inaccurate contact information, a steep learning curve for new users, and a lack of support for smaller-scale operations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,039
    Lead Generation
    1,646
    Helpful
    1,640
    Features
    1,553
    Contact Information
    1,200
    Cons
    Missing Features
    680
    Inaccurate Data
    499
    Learning Curve
    473
    Contact Management
    439
    Limited Features
    431
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo is a tool designed for B2B lead generation, outreach, and data management, offering features such as contact information retrieval, email automation, and CRM integration.
  • Reviewers like Apollo's user-friendly interface, its ability to automate outreach and follow-ups, the granular search filters for targeted lead lists, and its integration with other platforms like Hubspot and LinkedIn.
  • Users reported occasional performance issues, outdated or inaccurate contact information, a steep learning curve for new users, and a lack of support for smaller-scale operations.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,039
Lead Generation
1,646
Helpful
1,640
Features
1,553
Contact Information
1,200
Cons
Missing Features
680
Inaccurate Data
499
Learning Curve
473
Contact Management
439
Limited Features
431
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
Mindtickle
(2,218)4.7 out of 5
Optimized for quick response
10th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MindTickle is a learning platform that provides structure and flexibility for consistent sales enablement processes and real-world scenario training.
    • Reviewers like the user-friendly interface, the progress calculator, the ability to learn remotely, and the platform's application to real-world scenarios and professional development.
    • Users mentioned that the platform can feel overloaded with features, requiring a mental map to navigate, and that the time commitment and necessary interactions can sometimes feel strenuous.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    219
    Helpful
    95
    Intuitive
    85
    Simple
    79
    Knowledge Improvement
    77
    Cons
    Missing Features
    61
    Learning Curve
    43
    Difficult Navigation
    31
    Slow Loading
    31
    Layout Issues
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,844 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    724 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MindTickle is a learning platform that provides structure and flexibility for consistent sales enablement processes and real-world scenario training.
  • Reviewers like the user-friendly interface, the progress calculator, the ability to learn remotely, and the platform's application to real-world scenarios and professional development.
  • Users mentioned that the platform can feel overloaded with features, requiring a mental map to navigate, and that the time commitment and necessary interactions can sometimes feel strenuous.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
219
Helpful
95
Intuitive
85
Simple
79
Knowledge Improvement
77
Cons
Missing Features
61
Learning Curve
43
Difficult Navigation
31
Slow Loading
31
Layout Issues
30
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,844 Twitter followers
LinkedIn® Page
www.linkedin.com
724 employees on LinkedIn®
Get a quote
Spiky
(95)4.9 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered conversation intelligence platform that helps sales teams improve performance by analyzing customer interactions and delivering real-time, actionable insights. Designed to optim

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    19
    Helpful
    15
    Action Items
    13
    Automation
    13
    Ease of Use
    13
    Cons
    Integration Issues
    5
    Not Intuitive
    4
    Accuracy Issues
    3
    Learning Curve
    3
    Meeting Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Company Website
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    218 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered conversation intelligence platform that helps sales teams improve performance by analyzing customer interactions and delivering real-time, actionable insights. Designed to optim

Users
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 32% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
19
Helpful
15
Action Items
13
Automation
13
Ease of Use
13
Cons
Integration Issues
5
Not Intuitive
4
Accuracy Issues
3
Learning Curve
3
Meeting Management
3
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Spiky.ai
Company Website
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
218 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Read Spiky Reviews
Avoma
(1,338)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is an AI-powered tool that transcribes meetings, generates summaries, and integrates with other tools like Zoom and HubSpot to enhance workflows.
    • Users like Avoma's AI-generated summaries that capture significant points, its integration with standard calendar and conferencing tools, and its ability to record and transcribe conversations, making it easier to focus on strategic discussions and align teams.
    • Users reported occasional minor bugs due to Avoma being a newer platform, fluctuating transcription accuracy if audio quality is suboptimal, and issues with permissions within the tool and grouping calls into appropriate teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    167
    Helpful
    159
    Transcripts
    111
    Recording
    100
    Recording Features
    97
    Cons
    Recording Issues
    67
    Call Issues
    50
    AI Inaccuracy
    49
    Accuracy Issues
    46
    Inaccurate Transcripts
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is an AI-powered tool that transcribes meetings, generates summaries, and integrates with other tools like Zoom and HubSpot to enhance workflows.
  • Users like Avoma's AI-generated summaries that capture significant points, its integration with standard calendar and conferencing tools, and its ability to record and transcribe conversations, making it easier to focus on strategic discussions and align teams.
  • Users reported occasional minor bugs due to Avoma being a newer platform, fluctuating transcription accuracy if audio quality is suboptimal, and issues with permissions within the tool and grouping calls into appropriate teams.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
167
Helpful
159
Transcripts
111
Recording
100
Recording Features
97
Cons
Recording Issues
67
Call Issues
50
AI Inaccuracy
49
Accuracy Issues
46
Inaccurate Transcripts
42
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
387 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Dialpad Support
(451)4.4 out of 5
Optimized for quick response
27th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 54% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Helpful
    53
    Call Recording
    41
    Features
    34
    AI Summary
    32
    Cons
    Call Issues
    22
    Learning Curve
    17
    Missing Features
    17
    Dialer Issues
    16
    Call Limitations
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,487 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 54% Mid-Market
  • 39% Small-Business
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Helpful
53
Call Recording
41
Features
34
AI Summary
32
Cons
Call Issues
22
Learning Curve
17
Missing Features
17
Dialer Issues
16
Call Limitations
15
Dialpad Support features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,487 employees on LinkedIn®
Get a quote
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
54th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    4
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
4
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
Difficult Reporting
2
Expensive
2
Limitations
2
Limited Customization
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001
Read InMoment Experience Improvement (XI) Platform Reviews
Kixie PowerCall & SMS
(824)4.8 out of 5
Optimized for quick response
25th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall & SMS is a communication tool that integrates with CRM systems, offering features such as auto-dialing, voicemail drop, and SMS automation for streamlined customer communication.
    • Users like the ease of use, the ability to handle high volume of calls, the seamless CRM integration, and the time-saving features like auto-dialing and voicemail drop, along with the responsive customer support.
    • Users mentioned issues such as occasional connectivity problems, a learning curve for advanced features, limitations in reporting options, and difficulties in finding specific client information or integrating with certain CRM subscriptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    147
    Customer Support
    128
    Time-saving
    89
    Features
    83
    Cons
    Call Issues
    60
    Dialer Issues
    39
    Technical Issues
    29
    Missing Features
    28
    Slow Loading
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall & SMS is a communication tool that integrates with CRM systems, offering features such as auto-dialing, voicemail drop, and SMS automation for streamlined customer communication.
  • Users like the ease of use, the ability to handle high volume of calls, the seamless CRM integration, and the time-saving features like auto-dialing and voicemail drop, along with the responsive customer support.
  • Users mentioned issues such as occasional connectivity problems, a learning curve for advanced features, limitations in reporting options, and difficulties in finding specific client information or integrating with certain CRM subscriptions.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
147
Customer Support
128
Time-saving
89
Features
83
Cons
Call Issues
60
Dialer Issues
39
Technical Issues
29
Missing Features
28
Slow Loading
28
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Grain
(298)4.6 out of 5
24th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

    Users
    • Student
    • Product Manager
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Grain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    17
    Accuracy
    11
    AI Integration
    11
    Integrations
    11
    Cons
    Recording Issues
    5
    Integration Issues
    4
    Meeting Management
    4
    AI Inaccuracy
    3
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grain features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    9.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grain
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @grainhq
    1,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    90 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

Users
  • Student
  • Product Manager
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
Grain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
17
Accuracy
11
AI Integration
11
Integrations
11
Cons
Recording Issues
5
Integration Issues
4
Meeting Management
4
AI Inaccuracy
3
AI Limitations
3
Grain features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
9.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Grain
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@grainhq
1,997 Twitter followers
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®
Read Grain Reviews
Invoca
(928)4.5 out of 5
40th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Helpful
    20
    Analytics
    19
    Ease of Use
    18
    Reporting
    14
    Cons
    Missing Features
    6
    Steep Learning Curve
    6
    Learning Curve
    5
    Call Issues
    4
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    371 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Owner
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Helpful
20
Analytics
19
Ease of Use
18
Reporting
14
Cons
Missing Features
6
Steep Learning Curve
6
Learning Curve
5
Call Issues
4
Complexity
4
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,254 Twitter followers
LinkedIn® Page
www.linkedin.com
371 employees on LinkedIn®
Get a quote
Claap
(219)4.7 out of 5
21st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

    Users
    • Manager
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Claap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Time-saving
    90
    Team Collaboration
    81
    Easy Sharing
    72
    Efficiency
    62
    Cons
    Integration Issues
    21
    Editing Issues
    19
    Recording Limitations
    19
    Recording Issues
    18
    Limited Editing Options
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Claap features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Artificial Intelligence
    Average: 8.6
    8.8
    Customer Scoring
    Average: 8.4
    9.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Claap
    Year Founded
    2021
    HQ Location
    Hempstead, New York
    Twitter
    @claap_io
    337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

Users
  • Manager
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Claap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Time-saving
90
Team Collaboration
81
Easy Sharing
72
Efficiency
62
Cons
Integration Issues
21
Editing Issues
19
Recording Limitations
19
Recording Issues
18
Limited Editing Options
16
Claap features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.0
Artificial Intelligence
Average: 8.6
8.8
Customer Scoring
Average: 8.4
9.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Claap
Year Founded
2021
HQ Location
Hempstead, New York
Twitter
@claap_io
337 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Claap Reviews
Observe.AI
(227)4.6 out of 5
Optimized for quick response
38th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in r

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Helpful
    19
    Coaching
    14
    Efficiency
    14
    Accuracy
    11
    Cons
    Accuracy Issues
    12
    Inaccuracy
    11
    Inaccurate Data Analysis
    10
    Missing Features
    10
    Call Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    9.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,435 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    391 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in r

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 19% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Helpful
19
Coaching
14
Efficiency
14
Accuracy
11
Cons
Accuracy Issues
12
Inaccuracy
11
Inaccurate Data Analysis
10
Missing Features
10
Call Issues
7
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
9.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,435 Twitter followers
LinkedIn® Page
www.linkedin.com
391 employees on LinkedIn®
Get a quote
Zipteams
(194)4.7 out of 5
2nd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

    Users
    • Inside Sales Manager
    • Exam Counselor
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ZipTeams is a software tool that analyzes calls to identify areas for improvement and boost productivity, particularly for sales teams.
    • Reviewers appreciate the detailed insights provided by the AI-driven analysis, which helps them understand specific areas for improvement and address weaknesses effectively.
    • Users reported challenges with the AI transcription accuracy, including incorrect transcriptions and struggles with understanding the Odia language, and found the user interface time-consuming when generating meeting links.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zipteams Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Conversation Analysis
    35
    Ease of Use
    28
    Call Recording
    27
    Call Management
    22
    Cons
    Call Issues
    11
    Accuracy Issues
    9
    Inaccuracy
    7
    Limited Features
    7
    Recording Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zipteams features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zipteams Technologies Pvt. Ltd.
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @wearezipteams
    277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

Users
  • Inside Sales Manager
  • Exam Counselor
Industries
  • Education Management
  • E-Learning
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ZipTeams is a software tool that analyzes calls to identify areas for improvement and boost productivity, particularly for sales teams.
  • Reviewers appreciate the detailed insights provided by the AI-driven analysis, which helps them understand specific areas for improvement and address weaknesses effectively.
  • Users reported challenges with the AI transcription accuracy, including incorrect transcriptions and struggles with understanding the Odia language, and found the user interface time-consuming when generating meeting links.
Zipteams Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Conversation Analysis
35
Ease of Use
28
Call Recording
27
Call Management
22
Cons
Call Issues
11
Accuracy Issues
9
Inaccuracy
7
Limited Features
7
Recording Issues
7
Zipteams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Zipteams Technologies Pvt. Ltd.
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@wearezipteams
277 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Read Zipteams Reviews
Allego
(601)4.6 out of 5
Optimized for quick response
32nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Allego
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Allego is the first and only modern Revenue Enablement Platform to lead across digital selling, content management, learning, and coaching. It delivers the simplicity of an all-in-one solution without

    Users
    • Sales Enablement Manager
    • Account Executive
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 38% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Allego is a learning and development platform that provides a hub for resources, training materials, and information, and supports continuous learning and development needs.
    • Users like Allego's easy-to-use interface, the wide variety of content available, the learning tools it offers, and the ability to access it anytime they need, as well as its powerful analysis tools that offer detailed insights and easy navigation.
    • Users experienced some issues with Allego's platform interface, which they found to be a bit dated, and they also reported that the platform setup for organizational needs presents some complexity, and that some standard features are absent.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Allego Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Customer Support
    47
    Helpful
    41
    Time-saving
    37
    Intuitive
    34
    Cons
    Learning Curve
    28
    Missing Features
    12
    Not Intuitive
    12
    Improvement Needed
    10
    Layout Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Allego features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Allego
    Company Website
    Year Founded
    2013
    HQ Location
    Waltham, Massachusetts
    Twitter
    @allegosoftware
    1,073 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Allego is the first and only modern Revenue Enablement Platform to lead across digital selling, content management, learning, and coaching. It delivers the simplicity of an all-in-one solution without

Users
  • Sales Enablement Manager
  • Account Executive
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 38% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Allego is a learning and development platform that provides a hub for resources, training materials, and information, and supports continuous learning and development needs.
  • Users like Allego's easy-to-use interface, the wide variety of content available, the learning tools it offers, and the ability to access it anytime they need, as well as its powerful analysis tools that offer detailed insights and easy navigation.
  • Users experienced some issues with Allego's platform interface, which they found to be a bit dated, and they also reported that the platform setup for organizational needs presents some complexity, and that some standard features are absent.
Allego Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Customer Support
47
Helpful
41
Time-saving
37
Intuitive
34
Cons
Learning Curve
28
Missing Features
12
Not Intuitive
12
Improvement Needed
10
Layout Issues
10
Allego features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Allego
Company Website
Year Founded
2013
HQ Location
Waltham, Massachusetts
Twitter
@allegosoftware
1,073 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
Get a quote
tl;dv
(397)4.7 out of 5
7th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 74% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TL;DV is a tool that records, transcribes, and summarizes meetings, allowing users to focus on the conversation rather than note-taking.
    • Reviewers like the tool's ability to automatically record and transcribe meetings, generate AI-powered summaries, and integrate with various platforms such as Google Calendar and Salesforce.
    • Reviewers experienced issues with the tool's transcription accuracy, particularly with different accents and technical jargon, and some found the user interface confusing or lacking in certain features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • tl;dv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    199
    AI Summary
    151
    Helpful
    147
    Meetings
    144
    Accuracy
    131
    Cons
    Recording Issues
    63
    AI Inaccuracy
    42
    Missing Features
    37
    Meeting Management
    32
    Limited Features
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • tl;dv features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    tldx Solutions GmbH
    Year Founded
    2021
    HQ Location
    Aachen, NRW
    Twitter
    @tldview
    9,938 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 74% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TL;DV is a tool that records, transcribes, and summarizes meetings, allowing users to focus on the conversation rather than note-taking.
  • Reviewers like the tool's ability to automatically record and transcribe meetings, generate AI-powered summaries, and integrate with various platforms such as Google Calendar and Salesforce.
  • Reviewers experienced issues with the tool's transcription accuracy, particularly with different accents and technical jargon, and some found the user interface confusing or lacking in certain features.
tl;dv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
199
AI Summary
151
Helpful
147
Meetings
144
Accuracy
131
Cons
Recording Issues
63
AI Inaccuracy
42
Missing Features
37
Meeting Management
32
Limited Features
31
tl;dv features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
tldx Solutions GmbH
Year Founded
2021
HQ Location
Aachen, NRW
Twitter
@tldview
9,938 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read tl;dv Reviews
Otter.ai
(302)4.3 out of 5
28th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter.ai is a tool that provides real-time transcription of meetings and creates summaries and action items.
    • Users frequently mention the accuracy of the transcriptions, the ease of integration with platforms like Zoom and Slack, and the ability to export transcripts in multiple formats.
    • Reviewers noted issues with the accuracy of transcriptions depending on speaker accents, limitations in the free version, and difficulties with speaker identification and unwanted automatic features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    AI Summary
    78
    Accuracy
    69
    Helpful
    69
    Transcription
    67
    Cons
    Recording Issues
    39
    Meeting Management
    27
    Missing Features
    26
    Accuracy Issues
    25
    AI Inaccuracy
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Otter.ai features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    16,925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    242 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 72% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter.ai is a tool that provides real-time transcription of meetings and creates summaries and action items.
  • Users frequently mention the accuracy of the transcriptions, the ease of integration with platforms like Zoom and Slack, and the ability to export transcripts in multiple formats.
  • Reviewers noted issues with the accuracy of transcriptions depending on speaker accents, limitations in the free version, and difficulties with speaker identification and unwanted automatic features.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
AI Summary
78
Accuracy
69
Helpful
69
Transcription
67
Cons
Recording Issues
39
Meeting Management
27
Missing Features
26
Accuracy Issues
25
AI Inaccuracy
24
Otter.ai features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
16,925 Twitter followers
LinkedIn® Page
www.linkedin.com
242 employees on LinkedIn®
Get a quote
MeetGeek
(454)4.6 out of 5
17th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversat

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetGeek Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    146
    Ease of Use
    135
    Meetings
    127
    Meeting Notes
    89
    Transcripts
    82
    Cons
    Meeting Management
    54
    Accuracy Issues
    44
    AI Inaccuracy
    37
    Transcript Accuracy
    34
    Limited Language Support
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetGeek features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetGeek.ai
    Year Founded
    2020
    HQ Location
    EU, RO
    Twitter
    @MeetgeekA
    239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversat

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
MeetGeek Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
146
Ease of Use
135
Meetings
127
Meeting Notes
89
Transcripts
82
Cons
Meeting Management
54
Accuracy Issues
44
AI Inaccuracy
37
Transcript Accuracy
34
Limited Language Support
26
MeetGeek features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetGeek.ai
Year Founded
2020
HQ Location
EU, RO
Twitter
@MeetgeekA
239 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read MeetGeek Reviews
Level AI
(164)4.6 out of 5
Optimized for quick response
19th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

    Users
    • Quality Analyst
    • Supervisor
    Industries
    • Consumer Services
    • Printing
    Market Segment
    • 57% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Level AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Helpful
    36
    Efficiency
    26
    Accuracy
    24
    User Interface
    17
    Cons
    AI Inaccuracy
    12
    Inaccuracy
    12
    Accuracy Issues
    11
    Slow Performance
    10
    Call Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Level AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Level AI
    Company Website
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @TheLevelAI
    199 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

Users
  • Quality Analyst
  • Supervisor
Industries
  • Consumer Services
  • Printing
Market Segment
  • 57% Mid-Market
  • 30% Enterprise
Level AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Helpful
36
Efficiency
26
Accuracy
24
User Interface
17
Cons
AI Inaccuracy
12
Inaccuracy
12
Accuracy Issues
11
Slow Performance
10
Call Issues
9
Level AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.9
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Level AI
Company Website
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@TheLevelAI
199 Twitter followers
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Get a quote
CallRail
(1,529)4.6 out of 5
Optimized for quick response
29th Easiest To Use in Conversation Intelligence software
View top Consulting Services for CallRail
Save to My Lists
DealsSpecial offer!
20% off: $40/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a call tracking and analytics tool that allows users to create custom phone numbers for specific campaigns, record calls, and track performance.
    • Users like the intuitive user interface, the ability to easily create and manage multiple tracking numbers, the AI-enhanced tagging and filtering process, and the comprehensive reporting functionality.
    • Users reported issues with the platform's cost, particularly for those tracking a large number of phone numbers or long-duration calls, difficulties with certain integrations, and occasional glitches in the user interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Features
    85
    Call Tracking
    81
    Helpful
    65
    Call Recording
    58
    Cons
    Missing Features
    28
    Number Issues
    24
    Call Issues
    21
    Learning Curve
    21
    Expensive
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,109 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a call tracking and analytics tool that allows users to create custom phone numbers for specific campaigns, record calls, and track performance.
  • Users like the intuitive user interface, the ability to easily create and manage multiple tracking numbers, the AI-enhanced tagging and filtering process, and the comprehensive reporting functionality.
  • Users reported issues with the platform's cost, particularly for those tracking a large number of phone numbers or long-duration calls, difficulties with certain integrations, and occasional glitches in the user interface.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Features
85
Call Tracking
81
Helpful
65
Call Recording
58
Cons
Missing Features
28
Number Issues
24
Call Issues
21
Learning Curve
21
Expensive
20
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,109 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Sybill.ai
(141)4.8 out of 5
13th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

    Users
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sybill.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    39
    Helpful
    37
    Ease of Use
    34
    Accuracy
    33
    Time-saving
    25
    Cons
    Recording Issues
    16
    Accuracy Issues
    13
    Call Issues
    13
    Summary Quality
    10
    Inaccuracy
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sybill.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    9.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sybill
    Company Website
    Year Founded
    2021
    HQ Location
    Mountain View, US
    Twitter
    @sybill_ai
    76 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

Users
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 33% Mid-Market
Sybill.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
39
Helpful
37
Ease of Use
34
Accuracy
33
Time-saving
25
Cons
Recording Issues
16
Accuracy Issues
13
Call Issues
13
Summary Quality
10
Inaccuracy
9
Sybill.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.9
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
9.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sybill
Company Website
Year Founded
2021
HQ Location
Mountain View, US
Twitter
@sybill_ai
76 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Get a quote
evaluagent
(342)4.6 out of 5
Optimized for quick response
26th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

    Users
    • Quality Assurance Manager
    • Ambassador
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • evaluagent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    65
    Improvement
    48
    Helpful
    42
    Navigation Ease
    26
    Evaluation Process
    23
    Cons
    Not Intuitive
    12
    Layout Issues
    11
    Learning Curve
    11
    Missing Features
    11
    Navigation Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • evaluagent features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.4
    9.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvaluAgent
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,132 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

Users
  • Quality Assurance Manager
  • Ambassador
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 19% Small-Business
evaluagent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
65
Improvement
48
Helpful
42
Navigation Ease
26
Evaluation Process
23
Cons
Not Intuitive
12
Layout Issues
11
Learning Curve
11
Missing Features
11
Navigation Issues
9
evaluagent features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.4
9.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
EvaluAgent
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,132 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Aviso
(823)4.4 out of 5
Optimized for quick response
34th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 45% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aviso is a forecasting tool that uses AI-driven insights to provide detailed analysis of sales opportunities and performance, and allows for easy management of forecasts and account plans.
    • Reviewers like the time-saving features of Aviso, its ability to provide valuable insights into forecasts, the ease of use, and the responsive customer support team.
    • Reviewers noted some issues with Aviso such as slower loading times during certain hours, the complexity of the platform which can be overwhelming for new users, and occasional syncing issues with Salesforce.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aviso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    176
    Forecasting
    119
    Helpful
    93
    Accuracy
    80
    Forecasting Ease
    76
    Cons
    Learning Curve
    51
    Slow Loading
    35
    Salesforce Integration
    30
    Slow Performance
    29
    Overwhelming
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aviso features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aviso, Inc.
    Company Website
    Year Founded
    2014
    HQ Location
    Redwood City, CA
    Twitter
    @AvisoInc
    909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 45% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aviso is a forecasting tool that uses AI-driven insights to provide detailed analysis of sales opportunities and performance, and allows for easy management of forecasts and account plans.
  • Reviewers like the time-saving features of Aviso, its ability to provide valuable insights into forecasts, the ease of use, and the responsive customer support team.
  • Reviewers noted some issues with Aviso such as slower loading times during certain hours, the complexity of the platform which can be overwhelming for new users, and occasional syncing issues with Salesforce.
Aviso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
176
Forecasting
119
Helpful
93
Accuracy
80
Forecasting Ease
76
Cons
Learning Curve
51
Slow Loading
35
Salesforce Integration
30
Slow Performance
29
Overwhelming
26
Aviso features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Aviso, Inc.
Company Website
Year Founded
2014
HQ Location
Redwood City, CA
Twitter
@AvisoInc
909 Twitter followers
LinkedIn® Page
www.linkedin.com
248 employees on LinkedIn®
Get a quote
WhatConverts
(246)4.9 out of 5
Optimized for quick response
37th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a lead tracking and attribution platform that provides insights into calls, forms, chats, and other lead sources.
    • Reviewers appreciate the platform's ease of use, comprehensive tracking capabilities, and exceptional customer service, with many highlighting the responsiveness and helpfulness of the support team.
    • Reviewers experienced minor issues with the platform, such as occasional glitches in tracking, limitations in date range filters, and a desire for more native integrations and detailed documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Ease of Use
    59
    Helpful
    57
    Easy Setup
    32
    Integrations
    31
    Cons
    Expensive
    13
    Learning Curve
    11
    Integration Issues
    10
    Limited Integration
    10
    Missing Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a lead tracking and attribution platform that provides insights into calls, forms, chats, and other lead sources.
  • Reviewers appreciate the platform's ease of use, comprehensive tracking capabilities, and exceptional customer service, with many highlighting the responsiveness and helpfulness of the support team.
  • Reviewers experienced minor issues with the platform, such as occasional glitches in tracking, limitations in date range filters, and a desire for more native integrations and detailed documentation.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Ease of Use
59
Helpful
57
Easy Setup
32
Integrations
31
Cons
Expensive
13
Learning Curve
11
Integration Issues
10
Limited Integration
10
Missing Features
10
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
269 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Puzzel CX Platform
(125)4.6 out of 5
Optimized for quick response
47th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 52% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Helpful
    45
    Efficiency
    31
    Intuitive
    22
    Cons
    Missing Features
    15
    Limited Functionality
    8
    Complexity
    7
    Lack of Clarity
    7
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 52% Mid-Market
  • 26% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Helpful
45
Efficiency
31
Intuitive
22
Cons
Missing Features
15
Limited Functionality
8
Complexity
7
Lack of Clarity
7
Limited Customization
7
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Get a quote
Revenue.io
(547)4.7 out of 5
36th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

    Users
    • Customer Service Representative
    • Account Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Revenue.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Helpful
    21
    Easy Setup
    16
    Salesforce Integration
    16
    Integrations
    15
    Cons
    Learning Curve
    6
    Inaccurate Reporting
    5
    Steep Learning Curve
    5
    Call Issues
    4
    Difficult Reporting
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Revenue.io features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revenue.io
    Year Founded
    2012
    HQ Location
    Los Angeles, CA
    Twitter
    @revenue_io
    4,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

Users
  • Customer Service Representative
  • Account Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Revenue.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Helpful
21
Easy Setup
16
Salesforce Integration
16
Integrations
15
Cons
Learning Curve
6
Inaccurate Reporting
5
Steep Learning Curve
5
Call Issues
4
Difficult Reporting
4
Revenue.io features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Revenue.io
Year Founded
2012
HQ Location
Los Angeles, CA
Twitter
@revenue_io
4,340 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Read Revenue.io Reviews
Verint Speech and Text Analytics
(72)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

    Users
    No information available
    Industries
    • Insurance
    • Banking
    Market Segment
    • 68% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Speech and Text Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Accuracy
    9
    Call Recording
    8
    Transcription Accuracy
    7
    Data Management
    5
    Cons
    Accuracy Issues
    9
    Inaccuracy
    8
    Missing Features
    5
    Accent Recognition
    4
    Time-Consuming
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    7.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,278 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Users
No information available
Industries
  • Insurance
  • Banking
Market Segment
  • 68% Enterprise
  • 25% Mid-Market
Verint Speech and Text Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Accuracy
9
Call Recording
8
Transcription Accuracy
7
Data Management
5
Cons
Accuracy Issues
9
Inaccuracy
8
Missing Features
5
Accent Recognition
4
Time-Consuming
4
Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
7.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,757 Twitter followers
LinkedIn® Page
www.linkedin.com
4,278 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Read Verint Speech and Text Analytics Reviews
Infinity Call Tracking
(151)4.7 out of 5
Optimized for quick response
44th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:£199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

    Users
    • Digital Marketing Manager
    Industries
    • Leisure, Travel & Tourism
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infinity Call Tracking Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    18
    Call Tracking
    15
    Reporting
    15
    Helpful
    13
    Accuracy
    10
    Cons
    Call Limitations
    3
    Expensive
    3
    Inaccurate Reporting
    3
    Inadequate Reporting
    3
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infinity Call Tracking features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infinity Tracking
    Company Website
    Year Founded
    2010
    HQ Location
    Reigate, Surrey
    Twitter
    @_infinity_co
    1,087 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    437 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

Users
  • Digital Marketing Manager
Industries
  • Leisure, Travel & Tourism
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 28% Small-Business
Infinity Call Tracking Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
18
Call Tracking
15
Reporting
15
Helpful
13
Accuracy
10
Cons
Call Limitations
3
Expensive
3
Inaccurate Reporting
3
Inadequate Reporting
3
Learning Curve
3
Infinity Call Tracking features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Infinity Tracking
Company Website
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,087 Twitter followers
LinkedIn® Page
www.linkedin.com
437 employees on LinkedIn®
Get a quote
CallMiner Eureka
(217)4.5 out of 5
Optimized for quick response
51st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 46% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Improvement
    7
    Innovation
    6
    Accuracy
    5
    Data Management
    5
    Cons
    Learning Curve
    5
    Limited Features
    3
    Missing Features
    3
    Slow Loading
    3
    UX Improvement
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    8.8
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 46% Mid-Market
  • 41% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Improvement
7
Innovation
6
Accuracy
5
Data Management
5
Cons
Learning Curve
5
Limited Features
3
Missing Features
3
Slow Loading
3
UX Improvement
3
CallMiner Eureka features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
8.8
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,251 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
Get a quote
Clari
(5,454)4.6 out of 5
Optimized for quick response
33rd Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Clari is a sales analytics and forecasting tool that provides a unified view of data from various sources, making it easier for sales teams to review and analyze their performance.
    • Users like Clari's intuitive interface, its ability to pull in data from various sources, and its seamless integration with Salesforce, which allows for easy tracking and analysis of multiple revenue fields.
    • Reviewers noted some limitations with Clari's dashboard and calculation methods, as well as occasional issues with calls not being registered and a lack of collaboration ability in Groove flows.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clari Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    481
    Features
    282
    Helpful
    232
    Forecasting
    197
    Salesforce Integration
    195
    Cons
    Missing Features
    119
    Limitations
    109
    Limited Customization
    91
    Learning Curve
    90
    Salesforce Integration
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clari features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    8.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clari
    Company Website
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @clarihq
    2,148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    880 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Clari is a sales analytics and forecasting tool that provides a unified view of data from various sources, making it easier for sales teams to review and analyze their performance.
  • Users like Clari's intuitive interface, its ability to pull in data from various sources, and its seamless integration with Salesforce, which allows for easy tracking and analysis of multiple revenue fields.
  • Reviewers noted some limitations with Clari's dashboard and calculation methods, as well as occasional issues with calls not being registered and a lack of collaboration ability in Groove flows.
Clari Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
481
Features
282
Helpful
232
Forecasting
197
Salesforce Integration
195
Cons
Missing Features
119
Limitations
109
Limited Customization
91
Learning Curve
90
Salesforce Integration
70
Clari features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
8.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Clari
Company Website
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@clarihq
2,148 Twitter followers
LinkedIn® Page
www.linkedin.com
880 employees on LinkedIn®
Get a quote
Prodigal
(54)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Prodigal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Helpful
    10
    Time-saving
    10
    Efficiency
    6
    Accuracy
    4
    Cons
    Call Issues
    5
    Accuracy Issues
    4
    Inaccuracy
    4
    Inaccurate Data Analysis
    4
    Slow Loading
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.9
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 20% Small-Business
Prodigal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Helpful
10
Time-saving
10
Efficiency
6
Accuracy
4
Cons
Call Issues
5
Accuracy Issues
4
Inaccuracy
4
Inaccurate Data Analysis
4
Slow Loading
3
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.9
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
302 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Read Prodigal Reviews
MeetRecord
(107)4.6 out of 5
20th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetRecord is the AI‑first revenue intelligence platform that gives revenue teams total visibility into every deal, forecast, and performance metrics—eliminating uncertainty and driving revenue outcom

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 40% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MeetRecord is a platform designed to record, transcribe, and analyze sales and customer calls, providing detailed summaries and insights.
    • Users like the intuitive design, accurate call summaries, and the platform's reliability, along with its ability to automatically record and organize calls, providing insights into buyer personality and detailed summaries after every call.
    • Users reported occasional issues with the platform not joining meetings, vague scoring, confusing UI navigation, and delays in note delivery, along with occasional audio and video mismatch in recorded meetings and difficulty in integrating with certain external clients.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetRecord Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Helpful
    33
    Recording
    32
    AI Summary
    29
    Time-saving
    28
    Cons
    Call Issues
    15
    AI Inaccuracy
    13
    Accuracy Issues
    11
    Recording Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetRecord features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetRecord
    Company Website
    Year Founded
    2021
    HQ Location
    New Castle, US
    Twitter
    @meetrecordhq
    57 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetRecord is the AI‑first revenue intelligence platform that gives revenue teams total visibility into every deal, forecast, and performance metrics—eliminating uncertainty and driving revenue outcom

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 40% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MeetRecord is a platform designed to record, transcribe, and analyze sales and customer calls, providing detailed summaries and insights.
  • Users like the intuitive design, accurate call summaries, and the platform's reliability, along with its ability to automatically record and organize calls, providing insights into buyer personality and detailed summaries after every call.
  • Users reported occasional issues with the platform not joining meetings, vague scoring, confusing UI navigation, and delays in note delivery, along with occasional audio and video mismatch in recorded meetings and difficulty in integrating with certain external clients.
MeetRecord Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Helpful
33
Recording
32
AI Summary
29
Time-saving
28
Cons
Call Issues
15
AI Inaccuracy
13
Accuracy Issues
11
Recording Issues
9
Missing Features
8
MeetRecord features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetRecord
Company Website
Year Founded
2021
HQ Location
New Castle, US
Twitter
@meetrecordhq
57 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Outreach
(3,479)4.3 out of 5
Optimized for quick response
42nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Outreach
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outreach is a sales engagement platform that allows users to manage leads, send sequences, and integrate with other tools like Salesforce.
    • Reviewers frequently mention the ease of use, the ability to track contacts, and the efficient organization of prospects as standout features of Outreach.
    • Reviewers mentioned issues with the reporting functionality, difficulties with customer support, and problems with importing contacts from Salesforce as drawbacks of the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outreach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    76
    Features
    44
    Helpful
    44
    Integrations
    40
    Automation
    33
    Cons
    Missing Features
    34
    Integration Issues
    25
    Slow Loading
    22
    Sync Issues
    22
    Sequence Issues
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outreach features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    7.4
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outreach
    Company Website
    Year Founded
    2014
    HQ Location
    Seattle, WA
    Twitter
    @outreach_io
    7,745 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,302 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outreach is a sales engagement platform that allows users to manage leads, send sequences, and integrate with other tools like Salesforce.
  • Reviewers frequently mention the ease of use, the ability to track contacts, and the efficient organization of prospects as standout features of Outreach.
  • Reviewers mentioned issues with the reporting functionality, difficulties with customer support, and problems with importing contacts from Salesforce as drawbacks of the platform.
Outreach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
76
Features
44
Helpful
44
Integrations
40
Automation
33
Cons
Missing Features
34
Integration Issues
25
Slow Loading
22
Sync Issues
22
Sequence Issues
21
Outreach features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
7.4
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Outreach
Company Website
Year Founded
2014
HQ Location
Seattle, WA
Twitter
@outreach_io
7,745 Twitter followers
LinkedIn® Page
www.linkedin.com
1,302 employees on LinkedIn®
Get a quote
JustCall
(2,200)4.3 out of 5
Optimized for quick response
18th Easiest To Use in Conversation Intelligence software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a communication software that offers features such as calling, texting, and AI transcription, and integrates with various CRM systems.
    • Reviewers like the user-friendly interface, the ability to switch between multiple numbers, the quality of calls, and the seamless integration with CRM systems, noting the usefulness of features like AI transcription, call recording, and analytics for improving workflow and communication.
    • Reviewers mentioned issues such as occasional delays in connecting calls or syncing with third-party apps, slow response times, lack of real-time support, and problems with the texting feature, including delayed notifications and difficulty in noticing incoming texts.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    7.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a communication software that offers features such as calling, texting, and AI transcription, and integrates with various CRM systems.
  • Reviewers like the user-friendly interface, the ability to switch between multiple numbers, the quality of calls, and the seamless integration with CRM systems, noting the usefulness of features like AI transcription, call recording, and analytics for improving workflow and communication.
  • Reviewers mentioned issues such as occasional delays in connecting calls or syncing with third-party apps, slow response times, lack of real-time support, and problems with the texting feature, including delayed notifications and difficulty in noticing incoming texts.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
7.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
299 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®
UpdateAI
(53)4.9 out of 5
43rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UpdateAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    AI Summary
    7
    Feedback
    6
    Time-saving
    6
    Action Items
    5
    Cons
    Payment Required
    2
    Account Management
    1
    Call Management Issues
    1
    Delays
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UpdateAI features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UpdateAI
    Year Founded
    2020
    HQ Location
    Los Angeles, Californi
    Twitter
    @update_ai
    286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
UpdateAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
AI Summary
7
Feedback
6
Time-saving
6
Action Items
5
Cons
Payment Required
2
Account Management
1
Call Management Issues
1
Delays
1
Expensive
1
UpdateAI features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
UpdateAI
Year Founded
2020
HQ Location
Los Angeles, Californi
Twitter
@update_ai
286 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read UpdateAI Reviews
Mihup
(52)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a tool designed for analyzing calls at scale to provide insights on customer behavior and sentiment, and it also offers features for auditing and report generation.
    • Reviewers like the tool's user-friendly interface, its ability to generate automatic reports, its integration capabilities, and its use of AI to minimize manual tasks and provide valuable customer insights.
    • Reviewers noted that the user interface could be improved, the tool can be slow to analyze data, and there were issues with communication and development.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    25
    Ease of Use
    16
    Call Recording
    14
    Features
    14
    Conversation Analysis
    13
    Cons
    User Interface Issues
    12
    Accuracy Issues
    8
    Inaccuracy
    7
    Dashboard Issues
    6
    Improvement Needed
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, West
    Twitter
    @mihup_ai
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a tool designed for analyzing calls at scale to provide insights on customer behavior and sentiment, and it also offers features for auditing and report generation.
  • Reviewers like the tool's user-friendly interface, its ability to generate automatic reports, its integration capabilities, and its use of AI to minimize manual tasks and provide valuable customer insights.
  • Reviewers noted that the user interface could be improved, the tool can be slow to analyze data, and there were issues with communication and development.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
25
Ease of Use
16
Call Recording
14
Features
14
Conversation Analysis
13
Cons
User Interface Issues
12
Accuracy Issues
8
Inaccuracy
7
Dashboard Issues
6
Improvement Needed
6
Mihup features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
52 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Read Mihup Reviews
Natterbox
(118)4.4 out of 5
39th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Natterbox
Save to My Lists
Entry Level Price:Starting at $60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

    Users
    • Salesforce Administrator
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 57% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Natterbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    26
    Helpful
    20
    Reliability
    19
    Ease of Use
    16
    Features
    15
    Cons
    Missing Features
    8
    Call Issues
    7
    Complex Processes
    6
    Poor Customer Support
    6
    Difficult Setup
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Natterbox features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    7.6
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Natterbox Limited
    Company Website
    Year Founded
    2010
    HQ Location
    London, England
    Twitter
    @Natterbox
    1,539 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

Users
  • Salesforce Administrator
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 57% Mid-Market
  • 33% Small-Business
Natterbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
26
Helpful
20
Reliability
19
Ease of Use
16
Features
15
Cons
Missing Features
8
Call Issues
7
Complex Processes
6
Poor Customer Support
6
Difficult Setup
5
Natterbox features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
7.6
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Natterbox Limited
Company Website
Year Founded
2010
HQ Location
London, England
Twitter
@Natterbox
1,539 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Get a quote
Cresta
(41)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

    Users
    No information available
    Industries
    • Hospitality
    • Leisure, Travel & Tourism
    Market Segment
    • 44% Enterprise
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cresta features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cresta
    Year Founded
    2017
    HQ Location
    San Francisco, CA
    Twitter
    @cresta
    1,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    362 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

Users
No information available
Industries
  • Hospitality
  • Leisure, Travel & Tourism
Market Segment
  • 44% Enterprise
  • 41% Mid-Market
Cresta features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cresta
Year Founded
2017
HQ Location
San Francisco, CA
Twitter
@cresta
1,194 Twitter followers
LinkedIn® Page
www.linkedin.com
362 employees on LinkedIn®
Read Cresta Reviews
Sprinklr Service
(512)4.3 out of 5
Optimized for quick response
57th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified customer service platform that integrates multiple features for managing customer interactions, social media accounts, and providing AI chat services.
    • Users like the platform's ability to integrate several platforms into one, manage multiple social media accounts simultaneously, and its robust reporting and customizable dashboards.
    • Users mentioned issues with the platform's high cost, occasional slow response from support, and the complexity of the platform which can be overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Features
    145
    Helpful
    106
    Efficiency
    92
    Customer Support
    66
    Cons
    Missing Features
    65
    Limited Features
    50
    Learning Curve
    46
    Software Bugs
    46
    Slow Loading
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    6.1
    Artificial Intelligence
    Average: 8.6
    6.0
    Customer Scoring
    Average: 8.4
    5.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,562 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,476 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified customer service platform that integrates multiple features for managing customer interactions, social media accounts, and providing AI chat services.
  • Users like the platform's ability to integrate several platforms into one, manage multiple social media accounts simultaneously, and its robust reporting and customizable dashboards.
  • Users mentioned issues with the platform's high cost, occasional slow response from support, and the complexity of the platform which can be overwhelming for new users.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Features
145
Helpful
106
Efficiency
92
Customer Support
66
Cons
Missing Features
65
Limited Features
50
Learning Curve
46
Software Bugs
46
Slow Loading
44
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
6.1
Artificial Intelligence
Average: 8.6
6.0
Customer Scoring
Average: 8.4
5.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,562 Twitter followers
LinkedIn® Page
www.linkedin.com
4,476 employees on LinkedIn®
Modjo
(66)4.6 out of 5
41st Easiest To Use in Conversation Intelligence software
View top Consulting Services for Modjo
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Modjo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Call Recording
    4
    Helpful
    4
    Customer Support
    2
    Easy Access
    2
    Cons
    Accuracy Issues
    1
    AI Limitations
    1
    Dialer Issues
    1
    Expensive
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Modjo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    8.0
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Modjo
    Year Founded
    2019
    HQ Location
    Paris, FR
    Twitter
    @Modjo
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 42% Mid-Market
Modjo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Call Recording
4
Helpful
4
Customer Support
2
Easy Access
2
Cons
Accuracy Issues
1
AI Limitations
1
Dialer Issues
1
Expensive
1
Integration Issues
1
Modjo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
8.0
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Modjo
Year Founded
2019
HQ Location
Paris, FR
Twitter
@Modjo
52 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Read Modjo Reviews
Enthu.ai
(40)4.9 out of 5
52nd Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 48% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Accuracy
    2
    Evaluation Process
    2
    Action Items
    1
    Analytics
    1
    Cons
    AI Limitations
    1
    Call Issues
    1
    Call Limitations
    1
    Language Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enthuworks
    Year Founded
    2021
    HQ Location
    Chandigarh, India
    Twitter
    @enthuAI
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 48% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Accuracy
2
Evaluation Process
2
Action Items
1
Analytics
1
Cons
AI Limitations
1
Call Issues
1
Call Limitations
1
Language Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Enthuworks
Year Founded
2021
HQ Location
Chandigarh, India
Twitter
@enthuAI
49 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read Enthu.ai Reviews
Seismic Content
(1,608)4.7 out of 5
Optimized for quick response
56th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement plat

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Seismic is a content management platform that allows users to share, organize, and search for various types of content.
    • Reviewers frequently mention the user-friendly interface, the ability to easily find and share content, and the platform's role as a single source of truth for all approved marketing content.
    • Reviewers noted issues with the search functionality, with some finding it difficult to locate specific information, and others expressing a need for greater search capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Seismic Content Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Document Management
    31
    Easy Sharing
    28
    Solutions
    23
    Helpful
    21
    Cons
    Confusion
    15
    Navigation Difficulty
    12
    Not Intuitive
    10
    Data Overload
    8
    Time-Consumption
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Seismic Content features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Seismic
    Company Website
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement plat

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Seismic is a content management platform that allows users to share, organize, and search for various types of content.
  • Reviewers frequently mention the user-friendly interface, the ability to easily find and share content, and the platform's role as a single source of truth for all approved marketing content.
  • Reviewers noted issues with the search functionality, with some finding it difficult to locate specific information, and others expressing a need for greater search capabilities.
Seismic Content Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Document Management
31
Easy Sharing
28
Solutions
23
Helpful
21
Cons
Confusion
15
Navigation Difficulty
12
Not Intuitive
10
Data Overload
8
Time-Consumption
8
Seismic Content features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Seismic
Company Website
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,840 Twitter followers
LinkedIn® Page
www.linkedin.com
1,250 employees on LinkedIn®
Get a quote
Mediafly
(1,344)4.4 out of 5
55th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

    Users
    • Account Executive
    • Sales Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mediafly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Helpful
    42
    Sharing Ease
    38
    Easy Sharing
    36
    Easy Access
    25
    Cons
    Missing Features
    20
    Limitations
    18
    Learning Curve
    15
    Poor Search Functionality
    14
    Difficult Navigation
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mediafly features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    5.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mediafly, Inc
    Year Founded
    2006
    HQ Location
    Chicago, IL
    Twitter
    @Mediafly
    2,587 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

Users
  • Account Executive
  • Sales Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 23% Enterprise
Mediafly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Helpful
42
Sharing Ease
38
Easy Sharing
36
Easy Access
25
Cons
Missing Features
20
Limitations
18
Learning Curve
15
Poor Search Functionality
14
Difficult Navigation
13
Mediafly features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
5.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mediafly, Inc
Year Founded
2006
HQ Location
Chicago, IL
Twitter
@Mediafly
2,587 Twitter followers
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Read Mediafly Reviews
BoostUp.ai
(611)4.4 out of 5
Optimized for quick response
35th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoostUp’s AI-powered Revenue Command Center equips sales organizations with the forecasting, sales coaching and deal inspection tools they need to deliver predictable and consistent growth. Revenue Co

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoostUp.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Forecasting
    105
    Salesforce Integration
    91
    User Interface
    70
    Integrations
    62
    Cons
    Salesforce Integration
    45
    Limitations
    39
    Integration Issues
    29
    Learning Curve
    28
    Forecasting Issues
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoostUp.ai features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    7.1
    Artificial Intelligence
    Average: 8.6
    7.1
    Customer Scoring
    Average: 8.4
    7.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BoostUp.ai
    Company Website
    Year Founded
    2018
    HQ Location
    Santa Clara, CA
    Twitter
    @BoostUp_ai
    85 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoostUp’s AI-powered Revenue Command Center equips sales organizations with the forecasting, sales coaching and deal inspection tools they need to deliver predictable and consistent growth. Revenue Co

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 33% Enterprise
BoostUp.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Forecasting
105
Salesforce Integration
91
User Interface
70
Integrations
62
Cons
Salesforce Integration
45
Limitations
39
Integration Issues
29
Learning Curve
28
Forecasting Issues
25
BoostUp.ai features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
7.1
Artificial Intelligence
Average: 8.6
7.1
Customer Scoring
Average: 8.4
7.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
BoostUp.ai
Company Website
Year Founded
2018
HQ Location
Santa Clara, CA
Twitter
@BoostUp_ai
85 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Get a quote
Demodesk Coaching & AI
(47)4.9 out of 5
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, transla

    Users
    No information available
    Industries
    • Computer Software
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Demodesk Coaching & AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    28
    Ease of Use
    25
    Helpful
    24
    Time-saving
    15
    Accuracy
    13
    Cons
    AI Inaccuracy
    7
    AI Limitations
    5
    Accuracy Issues
    4
    Limited Features
    3
    Meeting Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Demodesk Coaching & AI features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Demodesk
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @demodesk
    258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, transla

Users
No information available
Industries
  • Computer Software
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 36% Small-Business
Demodesk Coaching & AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
28
Ease of Use
25
Helpful
24
Time-saving
15
Accuracy
13
Cons
AI Inaccuracy
7
AI Limitations
5
Accuracy Issues
4
Limited Features
3
Meeting Management
3
Demodesk Coaching & AI features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Demodesk
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@demodesk
258 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Demodesk Coaching & AI Reviews
Pickle
(66)4.8 out of 5
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

    Users
    • Account Executive
    Industries
    • Computer Software
    • Staffing and Recruiting
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pickle features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pickle
    Year Founded
    2020
    HQ Location
    Sandy, UT
    Twitter
    @pickle
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

Users
  • Account Executive
Industries
  • Computer Software
  • Staffing and Recruiting
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
Pickle features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Pickle
Year Founded
2020
HQ Location
Sandy, UT
Twitter
@pickle
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Pickle Reviews
Creovai
(172)4.4 out of 5
Optimized for quick response
48th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Helpful
    34
    Reporting
    24
    Accuracy
    22
    Call Recording
    15
    Cons
    Call Issues
    18
    Inaccurate Data Analysis
    17
    Accuracy Issues
    15
    Learning Curve
    14
    Search Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    7.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Helpful
34
Reporting
24
Accuracy
22
Call Recording
15
Cons
Call Issues
18
Inaccurate Data Analysis
17
Accuracy Issues
15
Learning Curve
14
Search Functionality
13
Creovai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
7.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
6 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
CallTrackingMetrics
(698)4.5 out of 5
Optimized for quick response
49th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Tracking
    10
    Attribution Accuracy
    8
    Call Recording
    7
    Communication
    7
    Customer Support
    7
    Cons
    Difficult Navigation
    6
    Learning Curve
    5
    Expensive
    4
    Poor Navigation
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.1
    Customer Scoring
    Average: 8.4
    7.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallTrackingMetrics
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,813 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Tracking
10
Attribution Accuracy
8
Call Recording
7
Communication
7
Customer Support
7
Cons
Difficult Navigation
6
Learning Curve
5
Expensive
4
Poor Navigation
4
Steep Learning Curve
4
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.1
Customer Scoring
Average: 8.4
7.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallTrackingMetrics
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,813 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
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Rewatch
(212)4.5 out of 5
45th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Say goodbye to endless meetings and note-taking. Rewatch is the only solution that combines an AI-powered notetaker, screen recorder, and collaborative video hub—so you can eliminate useless meetings,

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rewatch is a collaborative video hub that records and archives meetings and discussions, allowing teams to stay aligned on their goals.
    • Reviewers frequently mention the simplicity of the email builder, the detailed analytics, the intuitive design, and the ability to easily share content and access it across the company.
    • Users experienced unpredictability with the search function, limitations in the studio editor for site creation, difficulties for new users, occasional delays in message display, and issues with the review process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rewatch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    120
    Helpful
    72
    Meetings
    64
    AI Integration
    59
    Automatic Recording
    56
    Cons
    Recording Issues
    48
    Missing Features
    40
    Recording Limitations
    29
    Slow Loading
    28
    Poor Organization
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rewatch features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    6.9
    Customer Scoring
    Average: 8.4
    8.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rewatch
    Year Founded
    2020
    HQ Location
    San Francisco , US
    Twitter
    @GoRewatch
    571 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Say goodbye to endless meetings and note-taking. Rewatch is the only solution that combines an AI-powered notetaker, screen recorder, and collaborative video hub—so you can eliminate useless meetings,

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rewatch is a collaborative video hub that records and archives meetings and discussions, allowing teams to stay aligned on their goals.
  • Reviewers frequently mention the simplicity of the email builder, the detailed analytics, the intuitive design, and the ability to easily share content and access it across the company.
  • Users experienced unpredictability with the search function, limitations in the studio editor for site creation, difficulties for new users, occasional delays in message display, and issues with the review process.
Rewatch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
120
Helpful
72
Meetings
64
AI Integration
59
Automatic Recording
56
Cons
Recording Issues
48
Missing Features
40
Recording Limitations
29
Slow Loading
28
Poor Organization
26
Rewatch features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
6.9
Customer Scoring
Average: 8.4
8.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Rewatch
Year Founded
2020
HQ Location
San Francisco , US
Twitter
@GoRewatch
571 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Rewatch Reviews
Scratchpad
(1,489)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Scratchpad is an AI sales execution system built for revenue teams that want cleaner CRM data, better pipeline visibility, and faster deal execution — without slowing reps down. Scratchpad works in

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scratchpad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Salesforce Integration
    44
    Time-saving
    35
    Helpful
    30
    Time-Saving
    29
    Cons
    Missing Features
    15
    Expensive
    8
    Sales Issues
    8
    Integration Issues
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scratchpad features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Artificial Intelligence
    Average: 8.6
    4.0
    Customer Scoring
    Average: 8.4
    2.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scratchpad
    Company Website
    Year Founded
    2020
    HQ Location
    Covina, US
    Twitter
    @Scratchpad
    460 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Scratchpad is an AI sales execution system built for revenue teams that want cleaner CRM data, better pipeline visibility, and faster deal execution — without slowing reps down. Scratchpad works in

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 21% Small-Business
Scratchpad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Salesforce Integration
44
Time-saving
35
Helpful
30
Time-Saving
29
Cons
Missing Features
15
Expensive
8
Sales Issues
8
Integration Issues
5
Learning Curve
5
Scratchpad features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
5.0
Artificial Intelligence
Average: 8.6
4.0
Customer Scoring
Average: 8.4
2.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Scratchpad
Company Website
Year Founded
2020
HQ Location
Covina, US
Twitter
@Scratchpad
460 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Salesroom
(18)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transforming Conversations into Closed-Won Opportunities Salesroom is the only AI-powered video conferencing platform that guides you toward a Closed Won in every meeting. Steer every single conversa

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesroom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    5
    Prospecting Growth
    5
    Accuracy
    4
    AI Summary
    4
    Cons
    Expensive
    2
    Learning Curve
    2
    Call Issues
    1
    Glitches
    1
    Privacy Concerns
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesroom features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vation Design Language Technologies
    Year Founded
    2021
    HQ Location
    Boston, US
    Twitter
    @SalesroomApp
    69 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transforming Conversations into Closed-Won Opportunities Salesroom is the only AI-powered video conferencing platform that guides you toward a Closed Won in every meeting. Steer every single conversa

Users
No information available
Industries
No information available
Market Segment
  • 61% Small-Business
  • 28% Mid-Market
Salesroom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
5
Prospecting Growth
5
Accuracy
4
AI Summary
4
Cons
Expensive
2
Learning Curve
2
Call Issues
1
Glitches
1
Privacy Concerns
1
Salesroom features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Vation Design Language Technologies
Year Founded
2021
HQ Location
Boston, US
Twitter
@SalesroomApp
69 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Salesroom Reviews
Kickscale
(44)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated

    Users
    • Sales Manager
    Industries
    • Computer Software
    • Leisure, Travel & Tourism
    Market Segment
    • 66% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kickscale is a tool that records, transcribes, and summarizes customer calls, and integrates with platforms like Microsoft Teams and Google Meet.
    • Users like the time-saving aspect of Kickscale, particularly its ability to draft follow-up emails, highlight key discussion points, and provide valuable insights into conversation flow through statistical analysis.
    • Users mentioned that the AI-generated follow-ups can sometimes feel generic and long, and that the tool has gaps in understanding languages other than English.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kickscale Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    13
    Ease of Use
    9
    Accuracy
    8
    Automation
    8
    Helpful
    8
    Cons
    AI Limitations
    2
    Language Issues
    2
    AI Inaccuracy
    1
    Complexity
    1
    Difficult Learning
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kickscale features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    7.2
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kickscale
    HQ Location
    Vienna
    Twitter
    @Kickscale
    16 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated

Users
  • Sales Manager
Industries
  • Computer Software
  • Leisure, Travel & Tourism
Market Segment
  • 66% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kickscale is a tool that records, transcribes, and summarizes customer calls, and integrates with platforms like Microsoft Teams and Google Meet.
  • Users like the time-saving aspect of Kickscale, particularly its ability to draft follow-up emails, highlight key discussion points, and provide valuable insights into conversation flow through statistical analysis.
  • Users mentioned that the AI-generated follow-ups can sometimes feel generic and long, and that the tool has gaps in understanding languages other than English.
Kickscale Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
13
Ease of Use
9
Accuracy
8
Automation
8
Helpful
8
Cons
AI Limitations
2
Language Issues
2
AI Inaccuracy
1
Complexity
1
Difficult Learning
1
Kickscale features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
7.2
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Kickscale
HQ Location
Vienna
Twitter
@Kickscale
16 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Kickscale Reviews
Trengo
(231)4.3 out of 5
58th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    5.6
    Artificial Intelligence
    Average: 8.6
    5.6
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
5.6
Artificial Intelligence
Average: 8.6
5.6
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Trengo Reviews
Attention
(17)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Attention is a next-generation sales conversational platform helping businesses achieve their full potential, with generative AI. Our fully-integrated AI-powered sales assistant provides real-time co

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Attention Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Automation
    5
    CRM Integration
    5
    Customer Support
    5
    Time-saving
    5
    Cons
    Limited Features
    2
    Missing Features
    2
    Accuracy Issues
    1
    Linking Issues
    1
    Mobile Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Attention features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Attention
    Year Founded
    2021
    HQ Location
    New York
    Twitter
    @tryattention
    131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Attention is a next-generation sales conversational platform helping businesses achieve their full potential, with generative AI. Our fully-integrated AI-powered sales assistant provides real-time co

Users
No information available
Industries
  • Computer Software
Market Segment
  • 71% Small-Business
  • 29% Mid-Market
Attention Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Automation
5
CRM Integration
5
Customer Support
5
Time-saving
5
Cons
Limited Features
2
Missing Features
2
Accuracy Issues
1
Linking Issues
1
Mobile Limitations
1
Attention features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Attention
Year Founded
2021
HQ Location
New York
Twitter
@tryattention
131 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Read Attention Reviews
Wiser Sales Intelligence
(13)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wiser is an AI-driven revenue intelligence platform that helps sales teams focus on selling - not Salesforce and tool hopping - by automating the most time-consuming parts of the sales cycle. From

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 92% Mid-Market
    • 8% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wiser Sales Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    6
    Accuracy
    3
    Automation
    3
    Customer Support
    3
    Efficiency
    3
    Cons
    Difficult Navigation
    2
    Difficult Learning
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wiser Sales Intelligence features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wiser AI
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wiser is an AI-driven revenue intelligence platform that helps sales teams focus on selling - not Salesforce and tool hopping - by automating the most time-consuming parts of the sales cycle. From

Users
No information available
Industries
  • Computer Software
Market Segment
  • 92% Mid-Market
  • 8% Enterprise
Wiser Sales Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
6
Accuracy
3
Automation
3
Customer Support
3
Efficiency
3
Cons
Difficult Navigation
2
Difficult Learning
1
Learning Curve
1
Wiser Sales Intelligence features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Wiser AI
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Wiser Sales Intelligence Reviews
Abstrakt Software
(85)4.7 out of 5
46th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

    Users
    No information available
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Abstrakt Software features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    6.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ABSTRAKT
    Year Founded
    2020
    HQ Location
    Phoenix, US
    Twitter
    @abstrakt_ai
    134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

Users
No information available
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 54% Small-Business
  • 42% Mid-Market
Abstrakt Software features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
6.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
ABSTRAKT
Year Founded
2020
HQ Location
Phoenix, US
Twitter
@abstrakt_ai
134 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Read Abstrakt Software Reviews
Laxis
(28)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Laxis is the next generation of AI meeting assistants for revenue teams. You can use Laxis to set meeting agendas and research customers before the meeting, get real time insights and coaching during

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Laxis Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Transcription
    4
    Transcripts
    4
    Accuracy
    2
    AI Summary
    2
    Helpful
    2
    Cons
    Accuracy Issues
    2
    Transcript Accuracy
    2
    AI Inaccuracy
    1
    Expensive
    1
    High Subscription Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Laxis features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Laxis
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Laxis is the next generation of AI meeting assistants for revenue teams. You can use Laxis to set meeting agendas and research customers before the meeting, get real time insights and coaching during

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
Laxis Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Transcription
4
Transcripts
4
Accuracy
2
AI Summary
2
Helpful
2
Cons
Accuracy Issues
2
Transcript Accuracy
2
AI Inaccuracy
1
Expensive
1
High Subscription Cost
1
Laxis features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Laxis
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Laxis Reviews
Wudpecker
(19)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automat

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 95% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wudpecker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    Meeting Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wudpecker features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wudpecker
    Year Founded
    2022
    HQ Location
    Helsinki, Southern Finland
    Twitter
    @Wudpecker_io
    57 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automat

Users
No information available
Industries
  • Computer Software
Market Segment
  • 95% Small-Business
  • 5% Mid-Market
Wudpecker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integrations
1
Integrations
1
Cons
Meeting Management
1
Wudpecker features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Wudpecker
Year Founded
2022
HQ Location
Helsinki, Southern Finland
Twitter
@Wudpecker_io
57 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Read Wudpecker Reviews
Rafiki
(21)4.6 out of 5
50th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rafiki is a Generative AI powered conversation and revenue intelligence platform that helps you deliver great demos, contextually follow up with meeting video snippets, answer questions as in-line com

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rafiki Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Call Recording
    4
    Helpful
    4
    Accuracy
    3
    Cons
    Dashboard Issues
    1
    Learning Curve
    1
    Login Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rafiki features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GetRafiki
    Year Founded
    2021
    HQ Location
    Covina, US
    Twitter
    @getrafiki
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rafiki is a Generative AI powered conversation and revenue intelligence platform that helps you deliver great demos, contextually follow up with meeting video snippets, answer questions as in-line com

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 38% Mid-Market
Rafiki Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Call Recording
4
Helpful
4
Accuracy
3
Cons
Dashboard Issues
1
Learning Curve
1
Login Issues
1
Rafiki features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
GetRafiki
Year Founded
2021
HQ Location
Covina, US
Twitter
@getrafiki
3 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read Rafiki Reviews
Naoma.ai
(11)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Naoma.ai is an AI-powered conversational analytics platform designed to elevate every stage of customer engagement. With smart automation and actionable insights, Naoma streamlines sales workflows and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Naoma.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Intuitive
    2
    Action Items
    1
    AI Summary
    1
    Automation
    1
    Customer Support
    1
    Cons
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Naoma.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Naoma AI
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Naoma.ai is an AI-powered conversational analytics platform designed to elevate every stage of customer engagement. With smart automation and actionable insights, Naoma streamlines sales workflows and

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
Naoma.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Intuitive
2
Action Items
1
AI Summary
1
Automation
1
Customer Support
1
Cons
Expensive
1
Naoma.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Naoma AI
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Naoma.ai Reviews
Marchex
(184)4.1 out of 5
59th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Marchex features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Marchex
    Year Founded
    2003
    HQ Location
    Seattle, WA
    Twitter
    @Marchex
    3,676 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
    Ownership
    NASDAQ:MCHX
Product Description
How are these determined?Information
This description is provided by the seller.

Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Marchex features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
6.7
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Marchex
Year Founded
2003
HQ Location
Seattle, WA
Twitter
@Marchex
3,676 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Ownership
NASDAQ:MCHX
Read Marchex Reviews
goodmeetings
(71)4.7 out of 5
Save to My Lists
Entry Level Price:$70.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can foc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • goodmeetings Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    3
    Conversation Analysis
    2
    Easy Communication
    2
    Accuracy
    1
    AI Summary
    1
    Cons
    Call Limitations
    2
    Meeting Management
    2
    Call Issues
    1
    Complex Design
    1
    Glitches
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • goodmeetings features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    goodmeetings
    Year Founded
    2021
    HQ Location
    Bengaluru, IN
    Twitter
    @GoodmeetingsAI
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can foc

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
goodmeetings Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
3
Conversation Analysis
2
Easy Communication
2
Accuracy
1
AI Summary
1
Cons
Call Limitations
2
Meeting Management
2
Call Issues
1
Complex Design
1
Glitches
1
goodmeetings features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
goodmeetings
Year Founded
2021
HQ Location
Bengaluru, IN
Twitter
@GoodmeetingsAI
64 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read goodmeetings Reviews
Ender Turing
(42)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ender Turing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Accuracy
    7
    Coaching
    7
    Improvement
    7
    Cons
    Accuracy Issues
    4
    Accent Recognition
    2
    AI Inaccuracy
    2
    Call Issues
    2
    Inaccurate Data Analysis
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ender Turing
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    75 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Enterprise
  • 36% Mid-Market
Ender Turing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Accuracy
7
Coaching
7
Improvement
7
Cons
Accuracy Issues
4
Accent Recognition
2
AI Inaccuracy
2
Call Issues
2
Inaccurate Data Analysis
2
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Ender Turing
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
75 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read Ender Turing Reviews
Copilot
(17)4.9 out of 5
View top Consulting Services for Copilot
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Copilot (https://www.copilotup.com/) is the AI-Powered Customer Insights Company. Copilot helps companies deeply understand the voice of their customer. We record and transcribe customer conversati

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 71% Mid-Market
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Copilot features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    6.7
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Copilot
    Year Founded
    2021
    HQ Location
    San Francisco, California
    Twitter
    @copilotup
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Copilot (https://www.copilotup.com/) is the AI-Powered Customer Insights Company. Copilot helps companies deeply understand the voice of their customer. We record and transcribe customer conversati

Users
No information available
Industries
  • Computer Software
Market Segment
  • 71% Mid-Market
  • 24% Small-Business
Copilot features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
6.7
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Copilot
Year Founded
2021
HQ Location
San Francisco, California
Twitter
@copilotup
11 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Copilot Reviews
Gryphon ONE
(431)4.1 out of 5
53rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

    Users
    • Agent
    • Sales Representative
    Industries
    • Security and Investigations
    • Financial Services
    Market Segment
    • 79% Enterprise
    • 11% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gryphon ONE features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gryphon AI
    Company Website
    Year Founded
    1999
    HQ Location
    Boston, MA
    Twitter
    @GryphonNetworks
    4,125 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

Users
  • Agent
  • Sales Representative
Industries
  • Security and Investigations
  • Financial Services
Market Segment
  • 79% Enterprise
  • 11% Small-Business
Gryphon ONE features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Gryphon AI
Company Website
Year Founded
1999
HQ Location
Boston, MA
Twitter
@GryphonNetworks
4,125 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Get a quote
Versational
(11)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Versational® - Leap ahead with AI-powered productivity - powered by Inteligems® Labs Versational® is an AI work productivity solution that reduces meetings by 35% and follow-up work by 75%. It enable

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Versational features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Versational
    Year Founded
    2021
    HQ Location
    Edinburgh, GB
    Twitter
    @Versational1
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Versational® - Leap ahead with AI-powered productivity - powered by Inteligems® Labs Versational® is an AI work productivity solution that reduces meetings by 35% and follow-up work by 75%. It enable

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
Versational features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
0.0
No information available
0.0
No information available
Seller Details
Seller
Versational
Year Founded
2021
HQ Location
Edinburgh, GB
Twitter
@Versational1
14 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Versational Reviews
Flyte
(11)4.7 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Flyte helps sales leaders boost their deal pipeline through sales coaching insights, competitive insights and deal intelligence. It is a one-stop solution for the Head of Sales, CEOs, CROs, CMOs alike

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flyte features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Flyteai.com
    Year Founded
    2021
    HQ Location
    New York, US
    Twitter
    @flyte_ai
    79 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Flyte helps sales leaders boost their deal pipeline through sales coaching insights, competitive insights and deal intelligence. It is a one-stop solution for the Head of Sales, CEOs, CROs, CMOs alike

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Flyte features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Flyteai.com
Year Founded
2021
HQ Location
New York, US
Twitter
@flyte_ai
79 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Flyte Reviews
Voyc
(21)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voyc features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voyc
    Year Founded
    2018
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @voyc_ai
    199 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

Users
No information available
Industries
  • Financial Services
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
Voyc features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Voyc
Year Founded
2018
HQ Location
Amsterdam, Netherlands
Twitter
@voyc_ai
199 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Read Voyc Reviews
Omind
(63)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Where Human Expertise Meets Digital Precision At Omind, we believe that at the core of every digital interaction lies a genuine human connection 👥. We're on a mission to help businesses craft experie

    Users
    No information available
    Industries
    • Outsourcing/Offshoring
    Market Segment
    • 71% Enterprise
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omind features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omind.ai
    Year Founded
    2020
    HQ Location
    Berkeley Lake, US
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Where Human Expertise Meets Digital Precision At Omind, we believe that at the core of every digital interaction lies a genuine human connection 👥. We're on a mission to help businesses craft experie

Users
No information available
Industries
  • Outsourcing/Offshoring
Market Segment
  • 71% Enterprise
  • 13% Mid-Market
Omind features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Omind.ai
Year Founded
2020
HQ Location
Berkeley Lake, US
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Read Omind Reviews
diio
(9)5.0 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    diio is an AI-powered sales assistant built to help modern sales teams optimize every client interaction from virtual meetings to Phonecalls and WhatsApp conversations. By automatically capturing,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • diio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    2
    Accuracy
    1
    AI Summary
    1
    Automation
    1
    CRM Integration
    1
    Cons
    Limited Features
    2
    Integration Issues
    1
    Recording Issues
    1
    Sharing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • diio features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    diio
    Year Founded
    2023
    HQ Location
    Puerto Varas, Chile
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

diio is an AI-powered sales assistant built to help modern sales teams optimize every client interaction from virtual meetings to Phonecalls and WhatsApp conversations. By automatically capturing,

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
diio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
2
Accuracy
1
AI Summary
1
Automation
1
CRM Integration
1
Cons
Limited Features
2
Integration Issues
1
Recording Issues
1
Sharing Issues
1
diio features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
diio
Year Founded
2023
HQ Location
Puerto Varas, Chile
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Read diio Reviews
Equal Time
(14)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Equal Time is an AI-assistant for virtual meetings. Equal Time goes beyond meeting transcription and automated Action-items, to help promote more inclusive meetings. Our technology helps you involve q

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Small-Business
    • 14% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Equal Time features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EqualTime
    Year Founded
    2021
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Equal Time is an AI-assistant for virtual meetings. Equal Time goes beyond meeting transcription and automated Action-items, to help promote more inclusive meetings. Our technology helps you involve q

Users
No information available
Industries
No information available
Market Segment
  • 71% Small-Business
  • 14% Enterprise
Equal Time features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
EqualTime
Year Founded
2021
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Read Equal Time Reviews
Spinach AI
(25)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spinach AI helps run your meeting, summarizes the conversation and automates post-meeting work. Supports 100 languages. Backed by Atlassian, Zoom, and Y Combinator.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spinach AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Collaboration
    10
    AI Summary
    9
    Meetings
    9
    Meeting Notes
    7
    Accuracy
    6
    Cons
    Missing Features
    4
    Limited Features
    3
    Poor Summarization
    3
    Expensive
    2
    High Subscription Cost
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spinach AI features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.4
    8.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spinach AI
    Year Founded
    2021
    HQ Location
    Remote, US
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spinach AI helps run your meeting, summarizes the conversation and automates post-meeting work. Supports 100 languages. Backed by Atlassian, Zoom, and Y Combinator.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 24% Mid-Market
Spinach AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Collaboration
10
AI Summary
9
Meetings
9
Meeting Notes
7
Accuracy
6
Cons
Missing Features
4
Limited Features
3
Poor Summarization
3
Expensive
2
High Subscription Cost
2
Spinach AI features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.1
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.4
8.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Spinach AI
Year Founded
2021
HQ Location
Remote, US
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Spinach AI Reviews
LivePerson
(171)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 45% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Features
    12
    Ease of Use
    11
    Chat Features
    8
    Customer Support
    8
    Cons
    Missing Features
    8
    Limited Features
    7
    Learning Curve
    6
    Inadequate Reporting
    5
    Difficult Navigation
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,853 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 45% Mid-Market
  • 37% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Features
12
Ease of Use
11
Chat Features
8
Customer Support
8
Cons
Missing Features
8
Limited Features
7
Learning Curve
6
Inadequate Reporting
5
Difficult Navigation
4
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.4
5.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,853 Twitter followers
LinkedIn® Page
www.linkedin.com
1,417 employees on LinkedIn®
Get a quote
Perfect Recall
(11)3.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Perfect Recall lets you share key highlights from your Zoom calls, replacing written notes. Our software records and transcribes Zoom calls. Users can then highlight transcript text to create short, c

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 82% Small-Business
    • 9% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Perfect Recall features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Perfect Recall
    HQ Location
    Sunnyvale, US
    Twitter
    @PerfectRecallHQ
    77 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Perfect Recall lets you share key highlights from your Zoom calls, replacing written notes. Our software records and transcribes Zoom calls. Users can then highlight transcript text to create short, c

Users
No information available
Industries
  • Computer Software
Market Segment
  • 82% Small-Business
  • 9% Mid-Market
Perfect Recall features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Perfect Recall
HQ Location
Sunnyvale, US
Twitter
@PerfectRecallHQ
77 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Perfect Recall Reviews
Zoom AI Companion
(235)4.6 out of 5
Save to My Lists
Entry Level Price:$14.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work happy with Zoom AI Companion. Zoom AI Companion works for you behind the scenes so you can focus on making real impact. Make more time for the truly impactful work with AI Companion in Zoom's

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom AI Companion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Features
    88
    Communication
    61
    Meetings
    57
    Easy Communication
    55
    Cons
    Missing Features
    34
    Zoom Issues
    27
    Limited Features
    24
    Meeting Issues
    21
    Meeting Limitations
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom AI Companion features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,055,095 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,530 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work happy with Zoom AI Companion. Zoom AI Companion works for you behind the scenes so you can focus on making real impact. Make more time for the truly impactful work with AI Companion in Zoom's

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 37% Mid-Market
Zoom AI Companion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Features
88
Communication
61
Meetings
57
Easy Communication
55
Cons
Missing Features
34
Zoom Issues
27
Limited Features
24
Meeting Issues
21
Meeting Limitations
21
Zoom AI Companion features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Zoom
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,055,095 Twitter followers
LinkedIn® Page
www.linkedin.com
11,530 employees on LinkedIn®
Read Zoom AI Companion Reviews
NUACOM
(198)4.7 out of 5
Save to My Lists
Entry Level Price:$24.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

    Users
    • Director
    • Managing Director
    Industries
    • Leisure, Travel & Tourism
    • Retail
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NUACOM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    74
    Ease of Use
    73
    Helpful
    68
    Easy Setup
    66
    Customer Service
    34
    Cons
    Call Issues
    8
    Difficult Setup
    5
    High Cost
    5
    Expensive
    4
    Connection Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUACOM features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    7.5
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NUACOM
    Year Founded
    2009
    HQ Location
    Maynooth
    Twitter
    @nuacomie
    1,131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

Users
  • Director
  • Managing Director
Industries
  • Leisure, Travel & Tourism
  • Retail
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
NUACOM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
74
Ease of Use
73
Helpful
68
Easy Setup
66
Customer Service
34
Cons
Call Issues
8
Difficult Setup
5
High Cost
5
Expensive
4
Connection Issues
3
NUACOM features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
7.5
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
NUACOM
Year Founded
2009
HQ Location
Maynooth
Twitter
@nuacomie
1,131 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Read NUACOM Reviews
Productive.ai
(6)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Productive.Ai unlocks the power of conversations, starting with your phone calls. Productive's Ai can transcribe a 1 hour conversation in to a 50-word summary, while detecting important notes, assigni

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Productive.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Integrations
    1
    Time-saving
    1
    Cons
    Accuracy Issues
    1
    Call Limitations
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Productive.ai features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.4
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Phoneic
    HQ Location
    San Mateo
    Twitter
    @productivecalls
    16 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Productive.Ai unlocks the power of conversations, starting with your phone calls. Productive's Ai can transcribe a 1 hour conversation in to a 50-word summary, while detecting important notes, assigni

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Enterprise
Productive.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Integrations
1
Time-saving
1
Cons
Accuracy Issues
1
Call Limitations
1
Integration Issues
1
Productive.ai features and usability ratings that predict user satisfaction
0.0
No information available
9.4
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Phoneic
HQ Location
San Mateo
Twitter
@productivecalls
16 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Read Productive.ai Reviews
SalesTalk
(10)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Propel your sales teams with the next level of conversation intelligence. SalesTalk's AI powered sales tools will supercharge your sales cycle and grow revenue quarter after quarter. SalesTalk’s goal

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SalesTalk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SalesTalk
    Year Founded
    2013
    HQ Location
    Scottsdale, Arizona
    Twitter
    @GetSalesTalk
    76 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Propel your sales teams with the next level of conversation intelligence. SalesTalk's AI powered sales tools will supercharge your sales cycle and grow revenue quarter after quarter. SalesTalk’s goal

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 20% Mid-Market
SalesTalk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
SalesTalk
Year Founded
2013
HQ Location
Scottsdale, Arizona
Twitter
@GetSalesTalk
76 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read SalesTalk Reviews
spool
(6)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spool converts video calls into collaborative knowledge in real-time and helps your team to sync better and scale faster.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • spool features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Artificial Intelligence
    Average: 8.6
    6.7
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    spool
    Year Founded
    2021
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spool converts video calls into collaborative knowledge in real-time and helps your team to sync better and scale faster.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 33% Enterprise
spool features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.4
5.0
Artificial Intelligence
Average: 8.6
6.7
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
spool
Year Founded
2021
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read spool Reviews
Traq.ai
(9)3.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In a world where buyers are more informed than ever, winning more deals is less about following a script and more about understanding your prospect’s priorities and pain points. With call recording, t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Traq.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    2
    Helpful
    2
    Accuracy
    1
    Action Items
    1
    Automation
    1
    Cons
    Call Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Traq.ai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Traq.ai
    Year Founded
    2020
    HQ Location
    Atlanta, US
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In a world where buyers are more informed than ever, winning more deals is less about following a script and more about understanding your prospect’s priorities and pain points. With call recording, t

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 22% Mid-Market
Traq.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
2
Helpful
2
Accuracy
1
Action Items
1
Automation
1
Cons
Call Issues
1
Traq.ai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Traq.ai
Year Founded
2020
HQ Location
Atlanta, US
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Traq.ai Reviews
Cockpit
(21)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cockpit is an AI-powered meeting recording tool designed by salespeople, for salespeople. It helps sales teams streamline their workflow, understand customer needs, and execute winning strategies. Coc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cockpit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Integration
    10
    AI Summary
    10
    Ease of Use
    10
    Sales Improvement
    9
    Time-saving
    9
    Cons
    Missing Features
    2
    Call Features Issues
    1
    Dialer Issues
    1
    Limited Features
    1
    Poor Summarization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cockpit features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cockpit
    Year Founded
    2022
    HQ Location
    Paris, France
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cockpit is an AI-powered meeting recording tool designed by salespeople, for salespeople. It helps sales teams streamline their workflow, understand customer needs, and execute winning strategies. Coc

Users
No information available
Industries
No information available
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Cockpit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Integration
10
AI Summary
10
Ease of Use
10
Sales Improvement
9
Time-saving
9
Cons
Missing Features
2
Call Features Issues
1
Dialer Issues
1
Limited Features
1
Poor Summarization
1
Cockpit features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Cockpit
Year Founded
2022
HQ Location
Paris, France
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read Cockpit Reviews
Copilot for Sales
(20)4.2 out of 5
View top Consulting Services for Copilot for Sales
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Copilot for Sales is a seller experience app that automatically captures Office 365 and Microsoft Teams data into any CRM tool, eliminating manual data entry to help you focus on selling

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Copilot for Sales Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Helpful
    1
    Simple
    1
    Cons
    Expensive
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Copilot for Sales features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Artificial Intelligence
    Average: 8.6
    7.2
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,002,464 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    237,523 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Copilot for Sales is a seller experience app that automatically captures Office 365 and Microsoft Teams data into any CRM tool, eliminating manual data entry to help you focus on selling

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 35% Small-Business
Copilot for Sales Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Helpful
1
Simple
1
Cons
Expensive
1
Learning Curve
1
Copilot for Sales features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.9
Artificial Intelligence
Average: 8.6
7.2
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,002,464 Twitter followers
LinkedIn® Page
www.linkedin.com
237,523 employees on LinkedIn®
Ownership
MSFT
Read Copilot for Sales Reviews
Echo AI
(5)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Echo AI (formerly known as Pathlight), transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Echo AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Features
    4
    Helpful
    4
    Automation
    3
    Customer Support
    3
    Cons
    Difficult Reporting
    1
    Inadequate Reporting
    1
    Limited Customization
    1
    Missing Features
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Echo AI features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Echo AI
    HQ Location
    San Francisco, California
    Twitter
    @echoai
    1,520 Twitter followers
    LinkedIn® Page
    linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Echo AI (formerly known as Pathlight), transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI a

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Echo AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Features
4
Helpful
4
Automation
3
Customer Support
3
Cons
Difficult Reporting
1
Inadequate Reporting
1
Limited Customization
1
Missing Features
1
Performance Issues
1
Echo AI features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Echo AI
HQ Location
San Francisco, California
Twitter
@echoai
1,520 Twitter followers
LinkedIn® Page
linkedin.com
43 employees on LinkedIn®
Read Echo AI Reviews
Logicdialog
(5)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Inbox Automation, Voice AI, Chatbots and Digital Assistants all in a single, no code platform, Logicdialog seamlessly adds a layer of Gen AI powered automation to any business. Clients using Log

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Logicdialog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Time-saving
    2
    Accuracy
    1
    Analytics
    1
    Automation
    1
    Cons
    Accuracy Issues
    1
    Dialer Issues
    1
    Difficult Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Logicdialog features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Logicdialog
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @logic_dialog
    768 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Inbox Automation, Voice AI, Chatbots and Digital Assistants all in a single, no code platform, Logicdialog seamlessly adds a layer of Gen AI powered automation to any business. Clients using Log

Users
No information available
Industries
No information available
Market Segment
  • 80% Mid-Market
  • 20% Small-Business
Logicdialog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Time-saving
2
Accuracy
1
Analytics
1
Automation
1
Cons
Accuracy Issues
1
Dialer Issues
1
Difficult Reporting
1
Logicdialog features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Logicdialog
Year Founded
2017
HQ Location
London, GB
Twitter
@logic_dialog
768 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read Logicdialog Reviews
NEXT
(17)4.6 out of 5
View top Consulting Services for NEXT
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qual

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NEXT Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Video Recording
    3
    Features
    2
    Time-saving
    2
    Time-Saving
    2
    Cons
    Learning Curve
    2
    Usage Limitations
    2
    Accuracy Issues
    1
    AI Limitations
    1
    Difficult Learning
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NEXT features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    6.1
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NEXT
    Year Founded
    2023
    HQ Location
    Amsterdam, North Holland
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qual

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 35% Enterprise
NEXT Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Video Recording
3
Features
2
Time-saving
2
Time-Saving
2
Cons
Learning Curve
2
Usage Limitations
2
Accuracy Issues
1
AI Limitations
1
Difficult Learning
1
NEXT features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
6.1
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
NEXT
Year Founded
2023
HQ Location
Amsterdam, North Holland
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read NEXT Reviews
OnePgr
(12)4.4 out of 5
Save to My Lists
Entry Level Price:$25 1
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnePgr is a complete meeting and collaboration platform, delivered as a single application, fundamentally changing the way sales, customer support, and other teams communicate. From conversations ran

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OnePgr Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    6
    Daily Use
    4
    Ease of Use
    4
    Helpful
    4
    Video Conferencing
    4
    Cons
    Connectivity Issues
    3
    Video Issues
    3
    Audio Issues
    2
    Call Issues
    2
    Connection Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OnePgr features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Artificial Intelligence
    Average: 8.6
    8.8
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnePgr
    HQ Location
    San Francisco, Bay Area
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnePgr is a complete meeting and collaboration platform, delivered as a single application, fundamentally changing the way sales, customer support, and other teams communicate. From conversations ran

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
OnePgr Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
6
Daily Use
4
Ease of Use
4
Helpful
4
Video Conferencing
4
Cons
Connectivity Issues
3
Video Issues
3
Audio Issues
2
Call Issues
2
Connection Issues
2
OnePgr features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
6.7
Artificial Intelligence
Average: 8.6
8.8
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
OnePgr
HQ Location
San Francisco, Bay Area
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read OnePgr Reviews
SingleInterface
(42)4.8 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SingleInterface is Asia’s largest AI Retail Tech platform, revolutionizing how multi-location brands scale, engage, and grow. Our AI-powered full-stack solutions help businesses connect with customers

    Users
    No information available
    Industries
    • Automotive
    • Financial Services
    Market Segment
    • 60% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SingleInterface Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Helpful
    11
    Efficiency
    10
    Customer Experience
    9
    Management Efficiency
    8
    Cons
    Dashboard Issues
    1
    Delays
    1
    Difficult Learning
    1
    Improvement Needed
    1
    Insufficient Training
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SingleInterface features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SingleInterface
    Year Founded
    2014
    HQ Location
    Gurgaon, IN
    LinkedIn® Page
    www.linkedin.com
    291 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SingleInterface is Asia’s largest AI Retail Tech platform, revolutionizing how multi-location brands scale, engage, and grow. Our AI-powered full-stack solutions help businesses connect with customers

Users
No information available
Industries
  • Automotive
  • Financial Services
Market Segment
  • 60% Enterprise
  • 33% Mid-Market
SingleInterface Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Helpful
11
Efficiency
10
Customer Experience
9
Management Efficiency
8
Cons
Dashboard Issues
1
Delays
1
Difficult Learning
1
Improvement Needed
1
Insufficient Training
1
SingleInterface features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
SingleInterface
Year Founded
2014
HQ Location
Gurgaon, IN
LinkedIn® Page
www.linkedin.com
291 employees on LinkedIn®
Read SingleInterface Reviews
CONQUER
(125)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage w

    Users
    • District Manager
    Industries
    • Sports
    • Human Resources
    Market Segment
    • 35% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CONQUER Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    6
    Helpful
    6
    Efficiency
    3
    Time-saving
    3
    Cons
    Call Issues
    4
    Not Intuitive
    4
    Call Management Issues
    3
    Connection Issues
    2
    Delays
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CONQUER features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CONQUER
    Company Website
    Year Founded
    2007
    HQ Location
    Reno, NV
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage w

Users
  • District Manager
Industries
  • Sports
  • Human Resources
Market Segment
  • 35% Enterprise
  • 35% Mid-Market
CONQUER Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
6
Helpful
6
Efficiency
3
Time-saving
3
Cons
Call Issues
4
Not Intuitive
4
Call Management Issues
3
Connection Issues
2
Delays
2
CONQUER features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
CONQUER
Company Website
Year Founded
2007
HQ Location
Reno, NV
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
Get a quote
CustomerIQ
(4)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerIQ automates administrative tasks like CRM data entry, surfaces relevant content, and extracts insights to shorten sales cycles. Purpose-built for teams, CustomerIQ's AI notetaker records,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CustomerIQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Action Items
    3
    AI Summary
    3
    Accuracy
    2
    CRM Integration
    2
    Customer Support
    2
    Cons
    Accuracy Issues
    1
    AI Inaccuracy
    1
    AI Limitations
    1
    Inaccuracy
    1
    Inaccurate Transcription
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CustomerIQ features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CustomerIQ
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerIQ automates administrative tasks like CRM data entry, surfaces relevant content, and extracts insights to shorten sales cycles. Purpose-built for teams, CustomerIQ's AI notetaker records,

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
CustomerIQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Action Items
3
AI Summary
3
Accuracy
2
CRM Integration
2
Customer Support
2
Cons
Accuracy Issues
1
AI Inaccuracy
1
AI Limitations
1
Inaccuracy
1
Inaccurate Transcription
1
CustomerIQ features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
CustomerIQ
Read CustomerIQ Reviews
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180 Listings in Conversation Intelligence Available
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Learn More About Conversation Intelligence Software

What is Conversation Intelligence Software?

Tracking sales interactions is about more than just success or failure of the sale. Sales conversations carry a trove of valuable data, from the average length of a sales call to what is said during the pivotal moments of a deal. The intelligent platforms in this software category help sales representatives and managers record and analyze customer-facing calls, helping them identify noteworthy trends and strategies that result in the most successful sales. These focused analytics help users optimize conversational techniques and improve individual seller performance, company revenue, and the customer experience.

Artificial intelligence (AI) is continuously evolving and making a sizable impact in sales organizations and general sales teams just as it is across other industries. Components of AI—specifically, machine learning and natural language processing (NLP)—are central to the rise of conversation intelligence. Many of these advanced tools offer assistance with transcribing and scoring calls based on the natural language of everyone on the call. In some cases, this software can glean insights such as which conversation topics are connected to customer satisfaction, helping users organize calls based on keywords, sentiment, and other factors. The intelligence platforms in this category are predominantly designed for sales and marketing, but can be used for customer support and other teams with a strong focus on external customer conversations as well.

Key Benefits of Conversation Intelligence Software

  • Breaks down phone conversations for optimal analysis and sorting
  • Transcribes conversations and identifies significant exchanges
  • Scores calls, customers, and representatives based on specific results
  • Generates diverse insights for refining conversation strategy and improving customer sentiment toward products and services

Why Use Conversation Intelligence Software?

For sales teams and other departments that handle dozens of phone calls a day, working with customers so frequently can involve a significant amount of trial and error. Depending on the size and structure of an organization, it can be almost impossible for team leaders to monitor calls and draw valuable conclusions from specific details. Even with close observation, it can be difficult for seasoned experts to identify key moments with each unique customer. Conversation analytics within these AI tools help transform loads of quality data drawn from routine sales calls into actionable insights, transforming the sales process.

The more quality data a team collects about each phone call, the more extensively a company can work together to improve—doubling down on what works, removing what doesn’t, and streamlining the overall approach. Previous generations of salespeople could not tap into the extensive insights available today thanks to these analytics platforms, but the results of this technology are clear with startups and market leaders adopting intelligence technology at large. Proper use of these virtual assistants can easily translate to more closed deals and improved sales engagement, as well as an improved reputation among customers.

What are the Common Features of Conversation Intelligence Software?

The diverse products in this category include varying analytics capabilities related to phone calls between company representatives and potential or existing customers. The core functionality often involves call recording, transcription, and some form of conversational AI to draw conclusions about the call. The exact data that companies choose to pull varies from product to product. To understand each offering in this category, interested buyers should explore the vendor websites and read G2 reviews about a tool’s strengths and weaknesses.

Call scoring — One common feature is the ability to grade or score calls, based on the results: Did the interaction result in a follow-up, signing up a new customer, or upgrading a subscription? Conversely, did an interaction cause the customer to become upset or frustrated? Certain platforms can score the salespeople themselves, as well as the customers they are calling, and integrate with sales performance management software to help sales managers track the team’s activities and continuously improve their process.

Actionable insights — Beyond transcribing, scoring, and sorting calls, the granular conversation analytics of these platforms can offer insight into inbound sales performance, outbound sales performance, and overall team success. Some examples of data generated on these platforms include opportunities created by calls, time-to-respond to calls, as well as calls-to-win ratios. Additionally, some products flag calls for particular caller sentiments (e.g. disappointment, anger), and offer insights as to why negative sentiments were observed in customers, so sales teams can work to minimize these events in the future.

Other features of conversation intelligence software include Customer Scoring and Lead Qualification.