User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Fathom is a tool used for customer onboarding training and implementation, providing features such as note-taking, summary and action item creation, and automatic sending of summaries to clients after each meeting.
- Users like Fathom's ability to exceed expectations with its AI-related features, ability to create playlists and folders for different recordings, and its Highlight feature which allows users to tag a section of the video, saving time not having to read through transcripts to find the relevant section.
- Reviewers noted that Fathom can be a bit clunky on the screen for someone using a laptop, and they frequently need to move around the widget to access their screen, and sometimes it doesn't start automatically during meetings so users have to call it using the app.
