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Best Conversation Intelligence Software for Small Business

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Small Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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57 Listings in Small Business Conversation Intelligence Available

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    G2 Score
Fathom
(5,557)5.0 out of 5
Optimized for quick response
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is an AI Notetaker that records and summarizes meetings, providing action items and key points.
    • Reviewers frequently mention the accuracy of the summaries, the ease of use, and the ability to focus on meetings without worrying about note-taking.
    • Users experienced occasional issues with recognizing technical terms or names, difficulty in integrating with multiple accounts, and some found the cost prohibitive after the free trial.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    2,001
    Ease of Use
    1,899
    Accuracy
    1,748
    Helpful
    1,675
    Summaries
    1,480
    Cons
    Recording Issues
    504
    Meeting Management
    489
    Missing Features
    307
    Call Issues
    287
    Recording Limitations
    284
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,968 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    162 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is an AI Notetaker that records and summarizes meetings, providing action items and key points.
  • Reviewers frequently mention the accuracy of the summaries, the ease of use, and the ability to focus on meetings without worrying about note-taking.
  • Users experienced occasional issues with recognizing technical terms or names, difficulty in integrating with multiple accounts, and some found the cost prohibitive after the free trial.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
2,001
Ease of Use
1,899
Accuracy
1,748
Helpful
1,675
Summaries
1,480
Cons
Recording Issues
504
Meeting Management
489
Missing Features
307
Call Issues
287
Recording Limitations
284
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,968 Twitter followers
LinkedIn® Page
www.linkedin.com
162 employees on LinkedIn®
Fireflies.ai
(709)4.8 out of 5
9th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    239
    Ease of Use
    234
    Transcription
    211
    Transcripts
    197
    Accuracy
    161
    Cons
    AI Inaccuracy
    72
    Meeting Management
    61
    Accuracy Issues
    52
    Expensive
    50
    Summary Quality
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,985 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
239
Ease of Use
234
Transcription
211
Transcripts
197
Accuracy
161
Cons
AI Inaccuracy
72
Meeting Management
61
Accuracy Issues
52
Expensive
50
Summary Quality
42
Fireflies.ai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,985 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Read Fireflies.ai Reviews

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HubSpot Sales Hub
(12,394)4.4 out of 5
Optimized for quick response
30th Easiest To Use in Conversation Intelligence software
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hubspot Sales Hub is a platform designed to manage leads, automate follow-ups, and track sales activities.
    • Users like the platform's user-friendly design, its ability to manage tasks and sequences, and its comprehensive tracking of leads, making it easy for sales teams to adopt and integrate into their daily workflow.
    • Reviewers mentioned that HubSpot Sales Hub can become expensive, especially for smaller teams or as a company scales, with many essential or advanced features locked behind higher-tier plans, forcing users to upgrade to access full functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    999
    Features
    632
    Intuitive
    468
    Integrations
    459
    Lead Management
    454
    Cons
    Missing Features
    368
    Limited Features
    307
    Learning Curve
    306
    Expensive
    202
    Limited Customization
    195
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    7.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,932 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Business Development Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hubspot Sales Hub is a platform designed to manage leads, automate follow-ups, and track sales activities.
  • Users like the platform's user-friendly design, its ability to manage tasks and sequences, and its comprehensive tracking of leads, making it easy for sales teams to adopt and integrate into their daily workflow.
  • Reviewers mentioned that HubSpot Sales Hub can become expensive, especially for smaller teams or as a company scales, with many essential or advanced features locked behind higher-tier plans, forcing users to upgrade to access full functionality.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
999
Features
632
Intuitive
468
Integrations
459
Lead Management
454
Cons
Missing Features
368
Limited Features
307
Learning Curve
306
Expensive
202
Limited Customization
195
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
7.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,126 Twitter followers
LinkedIn® Page
www.linkedin.com
10,932 employees on LinkedIn®
Gong
(6,233)4.8 out of 5
Optimized for quick response
8th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool designed to record and analyze sales calls, providing insights and summaries to help improve sales activities.
    • Reviewers appreciate Gong's ability to transcribe calls accurately, provide insightful summaries, and its user-friendly interface which aids in sales training and efficiency.
    • Users experienced issues with Gong's AI capabilities, such as inaccuracies in transcriptions and summaries, and a lack of customization options in dashboards and reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    394
    Ease of Use
    368
    Call Recording
    303
    AI Summary
    266
    Time-saving
    244
    Cons
    Call Issues
    154
    Recording Issues
    122
    AI Inaccuracy
    87
    Accuracy Issues
    84
    AI Limitations
    67
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,604 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,966 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool designed to record and analyze sales calls, providing insights and summaries to help improve sales activities.
  • Reviewers appreciate Gong's ability to transcribe calls accurately, provide insightful summaries, and its user-friendly interface which aids in sales training and efficiency.
  • Users experienced issues with Gong's AI capabilities, such as inaccuracies in transcriptions and summaries, and a lack of customization options in dashboards and reports.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
394
Ease of Use
368
Call Recording
303
AI Summary
266
Time-saving
244
Cons
Call Issues
154
Recording Issues
122
AI Inaccuracy
87
Accuracy Issues
84
AI Limitations
67
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,604 Twitter followers
LinkedIn® Page
www.linkedin.com
1,966 employees on LinkedIn®
Get a quote
Salesforce Sales Cloud
(23,356)4.4 out of 5
Optimized for quick response
24th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a customer relationship management tool that provides a comprehensive view of sales activities, integrates with various tools, and offers customization options.
    • Reviewers appreciate the tool's ability to keep everything organized in one place, its robust reporting capabilities, and its seamless integration with other platforms such as Gmail, Slack, and Gainsight.
    • Reviewers experienced issues with the tool being overwhelming for new users due to its many features, slow load times, and the need for extensive training or admin support to fully leverage its capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,513
    Features
    3,908
    Lead Management
    2,357
    Customizability
    2,173
    Customization
    2,116
    Cons
    Learning Curve
    2,179
    Missing Features
    1,424
    Expensive
    1,403
    Limitations
    1,362
    Limited Features
    1,295
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a customer relationship management tool that provides a comprehensive view of sales activities, integrates with various tools, and offers customization options.
  • Reviewers appreciate the tool's ability to keep everything organized in one place, its robust reporting capabilities, and its seamless integration with other platforms such as Gmail, Slack, and Gainsight.
  • Reviewers experienced issues with the tool being overwhelming for new users due to its many features, slow load times, and the need for extensive training or admin support to fully leverage its capabilities.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,513
Features
3,908
Lead Management
2,357
Customizability
2,173
Customization
2,116
Cons
Learning Curve
2,179
Missing Features
1,424
Expensive
1,403
Limitations
1,362
Limited Features
1,295
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,504 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®
Apollo.io
(8,866)4.7 out of 5
Optimized for quick response
19th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a tool designed to integrate with other software to streamline workflows, allowing users to import and export data, track interactions with prospects, and generate leads.
    • Users frequently mention the ease of searching client data, the effectiveness of the filters in creating targeted lists, and the affordability of both the free and paid versions.
    • Reviewers noted occasional inaccuracies in contact data, outdated or incorrect email addresses or phone numbers, and a user interface that can feel clunky when managing large lists.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,038
    Lead Generation
    1,646
    Helpful
    1,640
    Features
    1,552
    Contact Information
    1,200
    Cons
    Missing Features
    680
    Inaccurate Data
    499
    Learning Curve
    473
    Contact Management
    439
    Limited Features
    431
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a tool designed to integrate with other software to streamline workflows, allowing users to import and export data, track interactions with prospects, and generate leads.
  • Users frequently mention the ease of searching client data, the effectiveness of the filters in creating targeted lists, and the affordability of both the free and paid versions.
  • Reviewers noted occasional inaccuracies in contact data, outdated or incorrect email addresses or phone numbers, and a user interface that can feel clunky when managing large lists.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,038
Lead Generation
1,646
Helpful
1,640
Features
1,552
Contact Information
1,200
Cons
Missing Features
680
Inaccurate Data
499
Learning Curve
473
Contact Management
439
Limited Features
431
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
Substrata
(749)4.9 out of 5
6th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Virtual Assistant
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is a communication tool that provides conversation intelligence and email tracking to help users understand and improve their business communication.
    • Reviewers like Substrata's ability to provide real-time insights into client engagement, its email tracking feature, and its conversation intelligence tools that offer subtle feedback on tone and material reception.
    • Reviewers mentioned that Substrata has a steep learning curve, with some finding the interface initially overwhelming and daunting, and others suggesting the need for more onboarding support and a more beginner-friendly user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    458
    Helpful
    387
    Conversation Analysis
    320
    Insights
    283
    Analytics
    264
    Cons
    Learning Curve
    234
    Complexity
    100
    Integration Issues
    98
    Limited Customization
    95
    Not Intuitive
    73
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    578 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Virtual Assistant
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is a communication tool that provides conversation intelligence and email tracking to help users understand and improve their business communication.
  • Reviewers like Substrata's ability to provide real-time insights into client engagement, its email tracking feature, and its conversation intelligence tools that offer subtle feedback on tone and material reception.
  • Reviewers mentioned that Substrata has a steep learning curve, with some finding the interface initially overwhelming and daunting, and others suggesting the need for more onboarding support and a more beginner-friendly user experience.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
458
Helpful
387
Conversation Analysis
320
Insights
283
Analytics
264
Cons
Learning Curve
234
Complexity
100
Integration Issues
98
Limited Customization
95
Not Intuitive
73
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
578 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read Substrata Reviews
Dialpad Support
(451)4.4 out of 5
Optimized for quick response
27th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 54% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides a platform for handling calls, meetings, and customer support in one place, and includes features such as unique contact numbers, communication monitoring, and conversation summaries.
    • Users frequently mention the ease of implementation across teams, the helpful and proactive customer support, and the valuable data insights provided by the tool's analytics.
    • Reviewers experienced challenges with the tool being resource-intensive on PCs, difficulties in reaching the right support staff due to frequent changes, and issues with the voice recording feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Helpful
    53
    Call Recording
    41
    Features
    34
    AI Summary
    32
    Cons
    Call Issues
    22
    Learning Curve
    17
    Missing Features
    17
    Dialer Issues
    16
    Call Limitations
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 54% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides a platform for handling calls, meetings, and customer support in one place, and includes features such as unique contact numbers, communication monitoring, and conversation summaries.
  • Users frequently mention the ease of implementation across teams, the helpful and proactive customer support, and the valuable data insights provided by the tool's analytics.
  • Reviewers experienced challenges with the tool being resource-intensive on PCs, difficulties in reaching the right support staff due to frequent changes, and issues with the voice recording feature.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Helpful
53
Call Recording
41
Features
34
AI Summary
32
Cons
Call Issues
22
Learning Curve
17
Missing Features
17
Dialer Issues
16
Call Limitations
15
Dialpad Support features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,522 employees on LinkedIn®
Get a quote
Chorus by ZoomInfo
(2,971)4.5 out of 5
Optimized for quick response
16th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    34
    AI Summary
    30
    Call Recording
    30
    Transcripts
    20
    Cons
    Call Issues
    15
    Summary Quality
    11
    Missing Features
    10
    Recording Issues
    10
    Difficult Navigation
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,651 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,352 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
34
AI Summary
30
Call Recording
30
Transcripts
20
Cons
Call Issues
15
Summary Quality
11
Missing Features
10
Recording Issues
10
Difficult Navigation
8
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,651 Twitter followers
LinkedIn® Page
www.linkedin.com
4,352 employees on LinkedIn®
Get a quote
Balto
(557)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    82
    Ease of Use
    70
    Accuracy
    27
    AI Summary
    27
    Call Recording
    25
    Cons
    Call Issues
    35
    Accuracy Issues
    26
    AI Inaccuracy
    18
    Missing Features
    18
    Voice Recognition Issues
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    243 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    145 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
82
Ease of Use
70
Accuracy
27
AI Summary
27
Call Recording
25
Cons
Call Issues
35
Accuracy Issues
26
AI Inaccuracy
18
Missing Features
18
Voice Recognition Issues
17
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
243 Twitter followers
LinkedIn® Page
www.linkedin.com
145 employees on LinkedIn®
Get a quote
Spiky
(96)4.9 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered conversation intelligence platform that helps sales teams improve performance by analyzing customer interactions and delivering real-time, actionable insights. Designed to optim

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    19
    Helpful
    15
    Action Items
    13
    Automation
    13
    Ease of Use
    13
    Cons
    Integration Issues
    5
    Not Intuitive
    4
    Accuracy Issues
    3
    Learning Curve
    3
    Meeting Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Company Website
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    219 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered conversation intelligence platform that helps sales teams improve performance by analyzing customer interactions and delivering real-time, actionable insights. Designed to optim

Users
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
19
Helpful
15
Action Items
13
Automation
13
Ease of Use
13
Cons
Integration Issues
5
Not Intuitive
4
Accuracy Issues
3
Learning Curve
3
Meeting Management
3
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Spiky.ai
Company Website
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
219 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
Read Spiky Reviews
CallRail
(1,529)4.6 out of 5
Optimized for quick response
29th Easiest To Use in Conversation Intelligence software
View top Consulting Services for CallRail
Save to My Lists
DealsSpecial offer!
20% off: $40/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a call tracking and analytics solution that provides features such as call recording, campaign attribution, and integration with various systems.
    • Reviewers like the comprehensive call tracking, detailed analytics, ease of use, and the ability to attribute leads to their sources, with many praising the AI features, seamless integrations, and the ability to create custom phone numbers for specific campaigns.
    • Users mentioned issues with high pricing, occasional difficulties with customer support, the need for constant creation of tags, and challenges with the user interface requiring some time to get used to.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Features
    85
    Call Tracking
    81
    Helpful
    65
    Call Recording
    58
    Cons
    Missing Features
    28
    Number Issues
    24
    Call Issues
    21
    Learning Curve
    21
    Expensive
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a call tracking and analytics solution that provides features such as call recording, campaign attribution, and integration with various systems.
  • Reviewers like the comprehensive call tracking, detailed analytics, ease of use, and the ability to attribute leads to their sources, with many praising the AI features, seamless integrations, and the ability to create custom phone numbers for specific campaigns.
  • Users mentioned issues with high pricing, occasional difficulties with customer support, the need for constant creation of tags, and challenges with the user interface requiring some time to get used to.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Features
85
Call Tracking
81
Helpful
65
Call Recording
58
Cons
Missing Features
28
Number Issues
24
Call Issues
21
Learning Curve
21
Expensive
20
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,113 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Otter.ai
(303)4.3 out of 5
28th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter AI is a tool that transcribes and summarizes meeting minutes, and allows users to edit the summaries and create to-do lists.
    • Users frequently mention the ease of use and integration, the ability to accurately transcribe meetings, and the convenience of having summaries and to-do lists automatically generated.
    • Reviewers noted issues with the tool's voice recognition and speaker labeling, occasional spelling mistakes, and unwanted automatic sending of meeting invites and notes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    AI Summary
    78
    Accuracy
    69
    Helpful
    69
    Transcription
    67
    Cons
    Recording Issues
    39
    Meeting Management
    27
    Missing Features
    26
    Accuracy Issues
    25
    AI Inaccuracy
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Otter.ai features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    16,940 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    242 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 72% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter AI is a tool that transcribes and summarizes meeting minutes, and allows users to edit the summaries and create to-do lists.
  • Users frequently mention the ease of use and integration, the ability to accurately transcribe meetings, and the convenience of having summaries and to-do lists automatically generated.
  • Reviewers noted issues with the tool's voice recognition and speaker labeling, occasional spelling mistakes, and unwanted automatic sending of meeting invites and notes.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
AI Summary
78
Accuracy
69
Helpful
69
Transcription
67
Cons
Recording Issues
39
Meeting Management
27
Missing Features
26
Accuracy Issues
25
AI Inaccuracy
24
Otter.ai features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
16,940 Twitter followers
LinkedIn® Page
www.linkedin.com
242 employees on LinkedIn®
Get a quote
Avoma
(1,338)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool that integrates with video conferencing platforms to record, transcribe, and summarize meetings, and also offers AI-generated summaries and analytics.
    • Reviewers like Avoma's seamless integration with Zoom and other tools, its ability to capture and summarize key points from meetings, and its user-friendly interface that simplifies scheduling and post-meeting reviews.
    • Users experienced occasional minor bugs due to the platform's rapid iteration, inaccuracies in transcription especially with suboptimal audio quality, and some found the AI-generated summaries to be superficial or missing key points.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    167
    Helpful
    159
    Transcripts
    111
    Recording
    100
    Recording Features
    97
    Cons
    Recording Issues
    67
    Call Issues
    50
    AI Inaccuracy
    49
    Accuracy Issues
    46
    Inaccurate Transcripts
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    389 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool that integrates with video conferencing platforms to record, transcribe, and summarize meetings, and also offers AI-generated summaries and analytics.
  • Reviewers like Avoma's seamless integration with Zoom and other tools, its ability to capture and summarize key points from meetings, and its user-friendly interface that simplifies scheduling and post-meeting reviews.
  • Users experienced occasional minor bugs due to the platform's rapid iteration, inaccuracies in transcription especially with suboptimal audio quality, and some found the AI-generated summaries to be superficial or missing key points.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
167
Helpful
159
Transcripts
111
Recording
100
Recording Features
97
Cons
Recording Issues
67
Call Issues
50
AI Inaccuracy
49
Accuracy Issues
46
Inaccurate Transcripts
42
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
389 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
53rd Easiest To Use in Conversation Intelligence software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    4
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
4
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
Difficult Reporting
2
Expensive
2
Limitations
2
Limited Customization
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001
Read InMoment Experience Improvement (XI) Platform Reviews
Salesloft
(4,144)4.5 out of 5
Optimized for quick response
22nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    275
    Features
    163
    Helpful
    161
    Automation
    152
    Time-saving
    139
    Cons
    Missing Features
    112
    Call Issues
    70
    Email Issues
    65
    Integration Issues
    65
    Limitations
    64
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
275
Features
163
Helpful
161
Automation
152
Time-saving
139
Cons
Missing Features
112
Call Issues
70
Email Issues
65
Integration Issues
65
Limitations
64
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,629 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Get a quote
Grain
(298)4.6 out of 5
25th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

    Users
    • Student
    • Product Manager
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Grain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    17
    Accuracy
    11
    AI Integration
    11
    Integrations
    11
    Cons
    Recording Issues
    5
    Integration Issues
    4
    Meeting Management
    4
    AI Inaccuracy
    3
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grain features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    9.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grain
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @grainhq
    1,995 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    90 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

Users
  • Student
  • Product Manager
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
Grain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
17
Accuracy
11
AI Integration
11
Integrations
11
Cons
Recording Issues
5
Integration Issues
4
Meeting Management
4
AI Inaccuracy
3
AI Limitations
3
Grain features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
9.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Grain
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@grainhq
1,995 Twitter followers
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®
Read Grain Reviews
Kixie PowerCall & SMS
(826)4.8 out of 5
Optimized for quick response
26th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall is a communication tool that offers features such as local presence dialing, automatic call logging, voicemail drops, and SMS functionality, designed to streamline workflows and boost productivity.
    • Reviewers appreciate the user-friendly interface, the efficient customer support, the seamless integration with CRM systems like HubSpot, and the significant improvement in productivity and client communication that Kixie PowerCall offers.
    • Users reported occasional technical issues, glitches, and call transfer problems, and some found the software design not modern enough and the initial learning curve a bit steep.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    147
    Customer Support
    128
    Time-saving
    89
    Features
    83
    Cons
    Call Issues
    60
    Dialer Issues
    39
    Technical Issues
    29
    Missing Features
    28
    Slow Loading
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall is a communication tool that offers features such as local presence dialing, automatic call logging, voicemail drops, and SMS functionality, designed to streamline workflows and boost productivity.
  • Reviewers appreciate the user-friendly interface, the efficient customer support, the seamless integration with CRM systems like HubSpot, and the significant improvement in productivity and client communication that Kixie PowerCall offers.
  • Users reported occasional technical issues, glitches, and call transfer problems, and some found the software design not modern enough and the initial learning curve a bit steep.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
147
Customer Support
128
Time-saving
89
Features
83
Cons
Call Issues
60
Dialer Issues
39
Technical Issues
29
Missing Features
28
Slow Loading
28
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
Jiminny
(882)4.6 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    204
    Ease of Use
    187
    Call Recording
    175
    Recording
    127
    AI Summary
    118
    Cons
    Call Issues
    88
    Accuracy Issues
    65
    AI Inaccuracy
    64
    Poor Transcription
    32
    AI Limitations
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    395 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 32% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
204
Ease of Use
187
Call Recording
175
Recording
127
AI Summary
118
Cons
Call Issues
88
Accuracy Issues
65
AI Inaccuracy
64
Poor Transcription
32
AI Limitations
27
Jiminny features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
395 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Allego
(603)4.6 out of 5
Optimized for quick response
32nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Allego
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Allego is the first and only modern Revenue Enablement Platform to lead across digital selling, content management, learning, and coaching. It delivers the simplicity of an all-in-one solution without

    Users
    • Account Executive
    • Sales Enablement Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 38% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Allego is a platform that provides access to information, statistics, and assigned tasks for users, with a focus on company training and education.
    • Users frequently mention the easy access to unlimited learning, the platform's user-friendly navigation, and the ability to support their company's specific sales journey.
    • Users reported issues with the platform's dated look, the overwhelming amount of content, and the need to navigate to other platforms for certain features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Allego Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Customer Support
    47
    Helpful
    41
    Time-saving
    37
    Intuitive
    34
    Cons
    Learning Curve
    28
    Missing Features
    12
    Not Intuitive
    12
    Improvement Needed
    10
    Layout Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Allego features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Allego
    Company Website
    Year Founded
    2013
    HQ Location
    Waltham, Massachusetts
    Twitter
    @allegosoftware
    1,073 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Allego is the first and only modern Revenue Enablement Platform to lead across digital selling, content management, learning, and coaching. It delivers the simplicity of an all-in-one solution without

Users
  • Account Executive
  • Sales Enablement Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 38% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Allego is a platform that provides access to information, statistics, and assigned tasks for users, with a focus on company training and education.
  • Users frequently mention the easy access to unlimited learning, the platform's user-friendly navigation, and the ability to support their company's specific sales journey.
  • Users reported issues with the platform's dated look, the overwhelming amount of content, and the need to navigate to other platforms for certain features.
Allego Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Customer Support
47
Helpful
41
Time-saving
37
Intuitive
34
Cons
Learning Curve
28
Missing Features
12
Not Intuitive
12
Improvement Needed
10
Layout Issues
10
Allego features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Allego
Company Website
Year Founded
2013
HQ Location
Waltham, Massachusetts
Twitter
@allegosoftware
1,073 Twitter followers
LinkedIn® Page
www.linkedin.com
203 employees on LinkedIn®
Get a quote
tl;dv
(403)4.7 out of 5
7th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 74% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • tl;dv is a tool used for recording, transcribing, and summarizing meetings, with features such as timestamping key moments, tagging teammates, and AI-generated meeting notes.
    • Reviewers like the accurate transcription, the ability to revisit conversations without rewatching the entire meeting, the clean and intuitive interface, and the seamless integration with Google Calendar and other tools.
    • Reviewers noted issues with speaker labels when multiple people are talking quickly or over each other, limitations in the free version, occasional delays in bot joining a scheduled meeting or generating summaries, and difficulties with certain accents in transcription.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • tl;dv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    199
    AI Summary
    151
    Helpful
    147
    Meetings
    144
    Accuracy
    131
    Cons
    Recording Issues
    63
    AI Inaccuracy
    42
    Missing Features
    37
    Meeting Management
    32
    Limited Features
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • tl;dv features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    tldx Solutions GmbH
    Year Founded
    2021
    HQ Location
    Aachen, NRW
    Twitter
    @tldview
    9,933 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 74% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • tl;dv is a tool used for recording, transcribing, and summarizing meetings, with features such as timestamping key moments, tagging teammates, and AI-generated meeting notes.
  • Reviewers like the accurate transcription, the ability to revisit conversations without rewatching the entire meeting, the clean and intuitive interface, and the seamless integration with Google Calendar and other tools.
  • Reviewers noted issues with speaker labels when multiple people are talking quickly or over each other, limitations in the free version, occasional delays in bot joining a scheduled meeting or generating summaries, and difficulties with certain accents in transcription.
tl;dv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
199
AI Summary
151
Helpful
147
Meetings
144
Accuracy
131
Cons
Recording Issues
63
AI Inaccuracy
42
Missing Features
37
Meeting Management
32
Limited Features
31
tl;dv features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
tldx Solutions GmbH
Year Founded
2021
HQ Location
Aachen, NRW
Twitter
@tldview
9,933 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read tl;dv Reviews
MeetGeek
(457)4.6 out of 5
17th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversat

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetGeek Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    146
    Ease of Use
    135
    Meetings
    127
    Meeting Notes
    89
    Transcripts
    82
    Cons
    Meeting Management
    54
    Accuracy Issues
    44
    AI Inaccuracy
    37
    Transcript Accuracy
    34
    Limited Language Support
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetGeek features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetGeek.ai
    Year Founded
    2020
    HQ Location
    EU, RO
    Twitter
    @MeetgeekA
    240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversat

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
MeetGeek Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
146
Ease of Use
135
Meetings
127
Meeting Notes
89
Transcripts
82
Cons
Meeting Management
54
Accuracy Issues
44
AI Inaccuracy
37
Transcript Accuracy
34
Limited Language Support
26
MeetGeek features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetGeek.ai
Year Founded
2020
HQ Location
EU, RO
Twitter
@MeetgeekA
240 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read MeetGeek Reviews
Mindtickle
(2,218)4.7 out of 5
Optimized for quick response
10th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MindTickle is a platform that provides a learning interface for users to gain knowledge and apply it in real-world scenarios.
    • Users frequently mention the ease of use, the ability to pause and resume learning sessions, the straightforwardness of the platform, and the valuable insights they gain from it.
    • Reviewers noted that the platform can feel a bit overwhelming due to its packed functionality, the time commitment required can sometimes feel strenuous, and there can be issues with irrelevant content.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    219
    Helpful
    95
    Intuitive
    85
    Simple
    79
    Knowledge Improvement
    77
    Cons
    Missing Features
    61
    Learning Curve
    43
    Difficult Navigation
    31
    Slow Loading
    31
    Layout Issues
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,839 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MindTickle is a platform that provides a learning interface for users to gain knowledge and apply it in real-world scenarios.
  • Users frequently mention the ease of use, the ability to pause and resume learning sessions, the straightforwardness of the platform, and the valuable insights they gain from it.
  • Reviewers noted that the platform can feel a bit overwhelming due to its packed functionality, the time commitment required can sometimes feel strenuous, and there can be issues with irrelevant content.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
219
Helpful
95
Intuitive
85
Simple
79
Knowledge Improvement
77
Cons
Missing Features
61
Learning Curve
43
Difficult Navigation
31
Slow Loading
31
Layout Issues
30
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,839 Twitter followers
LinkedIn® Page
www.linkedin.com
701 employees on LinkedIn®
Get a quote
WhatConverts
(247)4.9 out of 5
Optimized for quick response
38th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a tool that tracks and attributes leads, providing valuable insights for marketing campaigns and client meetings.
    • Users like the comprehensive tracking features of WhatConverts, including calls, forms, and chats, and highly praise the responsive and knowledgeable customer support team.
    • Users mentioned some limitations such as the inability to load more than 100,000 leads at a time, difficulties in exporting data, and occasional glitches in tracking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Ease of Use
    59
    Helpful
    57
    Easy Setup
    32
    Integrations
    31
    Cons
    Expensive
    13
    Learning Curve
    11
    Integration Issues
    10
    Limited Integration
    10
    Missing Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a tool that tracks and attributes leads, providing valuable insights for marketing campaigns and client meetings.
  • Users like the comprehensive tracking features of WhatConverts, including calls, forms, and chats, and highly praise the responsive and knowledgeable customer support team.
  • Users mentioned some limitations such as the inability to load more than 100,000 leads at a time, difficulties in exporting data, and occasional glitches in tracking.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Ease of Use
59
Helpful
57
Easy Setup
32
Integrations
31
Cons
Expensive
13
Learning Curve
11
Integration Issues
10
Limited Integration
10
Missing Features
10
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
272 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Sybill.ai
(141)4.8 out of 5
13th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

    Users
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sybill.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    39
    Helpful
    37
    Ease of Use
    34
    Accuracy
    33
    Time-saving
    25
    Cons
    Recording Issues
    16
    Accuracy Issues
    13
    Call Issues
    13
    Summary Quality
    10
    Inaccuracy
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sybill.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    9.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sybill
    Company Website
    Year Founded
    2021
    HQ Location
    Mountain View, US
    Twitter
    @sybill_ai
    77 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

Users
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 33% Mid-Market
Sybill.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
39
Helpful
37
Ease of Use
34
Accuracy
33
Time-saving
25
Cons
Recording Issues
16
Accuracy Issues
13
Call Issues
13
Summary Quality
10
Inaccuracy
9
Sybill.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.9
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
9.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sybill
Company Website
Year Founded
2021
HQ Location
Mountain View, US
Twitter
@sybill_ai
77 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Get a quote
Puzzel CX Platform
(125)4.6 out of 5
Optimized for quick response
47th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 52% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Helpful
    45
    Efficiency
    31
    Intuitive
    22
    Cons
    Missing Features
    15
    Limited Functionality
    8
    Complexity
    7
    Lack of Clarity
    7
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 52% Mid-Market
  • 26% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Helpful
45
Efficiency
31
Intuitive
22
Cons
Missing Features
15
Limited Functionality
8
Complexity
7
Lack of Clarity
7
Limited Customization
7
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Get a quote
Observe.AI
(227)4.6 out of 5
Optimized for quick response
37th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in r

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Helpful
    19
    Coaching
    14
    Efficiency
    14
    Accuracy
    11
    Cons
    Accuracy Issues
    12
    Inaccuracy
    11
    Inaccurate Data Analysis
    10
    Missing Features
    10
    Call Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    9.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    409 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in r

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 19% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Helpful
19
Coaching
14
Efficiency
14
Accuracy
11
Cons
Accuracy Issues
12
Inaccuracy
11
Inaccurate Data Analysis
10
Missing Features
10
Call Issues
7
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
9.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,439 Twitter followers
LinkedIn® Page
www.linkedin.com
409 employees on LinkedIn®
Get a quote
Clari
(5,458)4.6 out of 5
Optimized for quick response
33rd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Clari
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Clari is a forecasting and analytics tool that provides real-time visibility into sales pipeline and forecasting process, integrating with CRM and other marketing tools to reduce manual data entry.
    • Reviewers frequently mention Clari's ease of use, robust forecasting capabilities, seamless integration with CRM systems, and the valuable insights provided by its AI-driven features.
    • Reviewers experienced issues with Clari's interface being complex and requiring training to navigate, and some features requiring manual customization, as well as occasional syncing delays with Salesforce.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clari Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    481
    Features
    282
    Helpful
    232
    Forecasting
    197
    Salesforce Integration
    195
    Cons
    Missing Features
    119
    Limitations
    109
    Limited Customization
    91
    Learning Curve
    90
    Salesforce Integration
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clari features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    8.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clari
    Company Website
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @clarihq
    2,149 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    850 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Clari is a forecasting and analytics tool that provides real-time visibility into sales pipeline and forecasting process, integrating with CRM and other marketing tools to reduce manual data entry.
  • Reviewers frequently mention Clari's ease of use, robust forecasting capabilities, seamless integration with CRM systems, and the valuable insights provided by its AI-driven features.
  • Reviewers experienced issues with Clari's interface being complex and requiring training to navigate, and some features requiring manual customization, as well as occasional syncing delays with Salesforce.
Clari Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
481
Features
282
Helpful
232
Forecasting
197
Salesforce Integration
195
Cons
Missing Features
119
Limitations
109
Limited Customization
91
Learning Curve
90
Salesforce Integration
70
Clari features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
8.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Clari
Company Website
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@clarihq
2,149 Twitter followers
LinkedIn® Page
www.linkedin.com
850 employees on LinkedIn®
Get a quote
CallMiner Eureka
(217)4.5 out of 5
Optimized for quick response
50th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 46% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Improvement
    7
    Innovation
    6
    Accuracy
    5
    Data Management
    5
    Cons
    Learning Curve
    5
    Limited Features
    3
    Missing Features
    3
    Slow Loading
    3
    UX Improvement
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    8.8
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 46% Mid-Market
  • 41% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Improvement
7
Innovation
6
Accuracy
5
Data Management
5
Cons
Learning Curve
5
Limited Features
3
Missing Features
3
Slow Loading
3
UX Improvement
3
CallMiner Eureka features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
8.8
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,251 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
Get a quote
Salesken
(395)4.9 out of 5
12th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Ease of Use
    32
    Sales Improvement
    23
    Feedback Management
    21
    Automation
    18
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    129 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Ease of Use
32
Sales Improvement
23
Feedback Management
21
Automation
18
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
129 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Read Salesken Reviews
MeetRecord
(107)4.6 out of 5
21st Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetRecord is an AI-first revenue productivity platform that helps B2B sales teams ramp faster, close more deals, and coach smarter by turning every customer interaction into actionable insight. Bu

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 40% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MeetRecord is a tool that automatically records, transcribes, and analyzes sales and customer calls, providing detailed summaries and insights.
    • Reviewers frequently mention the convenience of automatic recording and transcription, the detailed and organized summaries, and the valuable insights provided by the tool, along with its ease of use and implementation, and responsive customer support.
    • Users reported issues with the user interface, particularly with navigation and search features, occasional difficulties in finding past calls, and some inconsistencies in the tool's ability to correctly identify speakers and transcribe names.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetRecord Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Helpful
    33
    Recording
    32
    AI Summary
    29
    Time-saving
    28
    Cons
    Call Issues
    15
    AI Inaccuracy
    13
    Accuracy Issues
    11
    Recording Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetRecord features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetRecord
    Company Website
    Year Founded
    2021
    HQ Location
    New Castle, US
    Twitter
    @meetrecordhq
    57 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetRecord is an AI-first revenue productivity platform that helps B2B sales teams ramp faster, close more deals, and coach smarter by turning every customer interaction into actionable insight. Bu

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 40% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MeetRecord is a tool that automatically records, transcribes, and analyzes sales and customer calls, providing detailed summaries and insights.
  • Reviewers frequently mention the convenience of automatic recording and transcription, the detailed and organized summaries, and the valuable insights provided by the tool, along with its ease of use and implementation, and responsive customer support.
  • Users reported issues with the user interface, particularly with navigation and search features, occasional difficulties in finding past calls, and some inconsistencies in the tool's ability to correctly identify speakers and transcribe names.
MeetRecord Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Helpful
33
Recording
32
AI Summary
29
Time-saving
28
Cons
Call Issues
15
AI Inaccuracy
13
Accuracy Issues
11
Recording Issues
9
Missing Features
8
MeetRecord features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetRecord
Company Website
Year Founded
2021
HQ Location
New Castle, US
Twitter
@meetrecordhq
57 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
JustCall
(2,204)4.3 out of 5
Optimized for quick response
18th Easiest To Use in Conversation Intelligence software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
    • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
    • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    7.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
  • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
  • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
7.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
Claap
(220)4.7 out of 5
20th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

    Users
    • Manager
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Claap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Time-saving
    90
    Team Collaboration
    81
    Easy Sharing
    72
    Efficiency
    62
    Cons
    Integration Issues
    21
    Editing Issues
    19
    Recording Limitations
    19
    Recording Issues
    18
    Limited Editing Options
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Claap features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Artificial Intelligence
    Average: 8.6
    8.8
    Customer Scoring
    Average: 8.4
    9.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Claap
    Year Founded
    2021
    HQ Location
    Hempstead, New York
    Twitter
    @claap_io
    336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

Users
  • Manager
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Claap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Time-saving
90
Team Collaboration
81
Easy Sharing
72
Efficiency
62
Cons
Integration Issues
21
Editing Issues
19
Recording Limitations
19
Recording Issues
18
Limited Editing Options
16
Claap features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.0
Artificial Intelligence
Average: 8.6
8.8
Customer Scoring
Average: 8.4
9.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Claap
Year Founded
2021
HQ Location
Hempstead, New York
Twitter
@claap_io
336 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Claap Reviews
Convin.ai
(550)4.7 out of 5
4th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Auditing
    52
    Helpful
    46
    Auditing Efficiency
    38
    User Interface
    38
    Cons
    Slow Loading
    25
    Accuracy Issues
    16
    Auditing Issues
    16
    Slow Performance
    14
    Call Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    193 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Auditing
52
Helpful
46
Auditing Efficiency
38
User Interface
38
Cons
Slow Loading
25
Accuracy Issues
16
Auditing Issues
16
Slow Performance
14
Call Issues
13
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
193 employees on LinkedIn®
Read Convin.ai Reviews
CallTrackingMetrics
(700)4.5 out of 5
Optimized for quick response
57th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Tracking
    10
    Attribution Accuracy
    8
    Call Recording
    7
    Communication
    7
    Customer Support
    7
    Cons
    Difficult Navigation
    6
    Learning Curve
    5
    Expensive
    4
    Poor Navigation
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallTrackingMetrics
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Tracking
10
Attribution Accuracy
8
Call Recording
7
Communication
7
Customer Support
7
Cons
Difficult Navigation
6
Learning Curve
5
Expensive
4
Poor Navigation
4
Steep Learning Curve
4
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallTrackingMetrics
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,819 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Get a quote
Modjo
(66)4.6 out of 5
41st Easiest To Use in Conversation Intelligence software
View top Consulting Services for Modjo
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Modjo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Call Recording
    4
    Helpful
    4
    Customer Support
    2
    Easy Access
    2
    Cons
    Accuracy Issues
    1
    AI Limitations
    1
    Dialer Issues
    1
    Expensive
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Modjo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    8.0
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Modjo
    Year Founded
    2019
    HQ Location
    Paris, FR
    Twitter
    @Modjo
    51 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 42% Mid-Market
Modjo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Call Recording
4
Helpful
4
Customer Support
2
Easy Access
2
Cons
Accuracy Issues
1
AI Limitations
1
Dialer Issues
1
Expensive
1
Integration Issues
1
Modjo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
8.0
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Modjo
Year Founded
2019
HQ Location
Paris, FR
Twitter
@Modjo
51 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Read Modjo Reviews
Invoca
(928)4.5 out of 5
40th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    21
    Helpful
    20
    Analytics
    19
    Ease of Use
    18
    Reporting
    14
    Cons
    Missing Features
    6
    Steep Learning Curve
    6
    Learning Curve
    5
    Call Issues
    4
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    383 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Owner
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
21
Helpful
20
Analytics
19
Ease of Use
18
Reporting
14
Cons
Missing Features
6
Steep Learning Curve
6
Learning Curve
5
Call Issues
4
Complexity
4
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,254 Twitter followers
LinkedIn® Page
www.linkedin.com
383 employees on LinkedIn®
Get a quote
Mediafly
(1,344)4.4 out of 5
51st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

    Users
    • Account Executive
    • Sales Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mediafly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Helpful
    42
    Sharing Ease
    38
    Easy Sharing
    36
    Easy Access
    25
    Cons
    Missing Features
    20
    Limitations
    18
    Learning Curve
    15
    Poor Search Functionality
    14
    Difficult Navigation
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mediafly features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    5.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mediafly, Inc
    Year Founded
    2006
    HQ Location
    Chicago, IL
    Twitter
    @Mediafly
    2,587 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    123 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

Users
  • Account Executive
  • Sales Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 23% Enterprise
Mediafly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Helpful
42
Sharing Ease
38
Easy Sharing
36
Easy Access
25
Cons
Missing Features
20
Limitations
18
Learning Curve
15
Poor Search Functionality
14
Difficult Navigation
13
Mediafly features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
5.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mediafly, Inc
Year Founded
2006
HQ Location
Chicago, IL
Twitter
@Mediafly
2,587 Twitter followers
LinkedIn® Page
www.linkedin.com
123 employees on LinkedIn®
Read Mediafly Reviews
Mihup
(52)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a tool that audits calls, generates reports, and provides customer insights for customer care services.
    • Reviewers frequently mention the tool's ability to perform 100% audits of calls, its user-friendly interface, and its capacity to provide valuable customer insights and reports.
    • Users reported issues with the user interface, a lack of communication and development, and a need for improved transcript accuracy and more personalized reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    25
    Ease of Use
    16
    Call Recording
    14
    Features
    14
    Conversation Analysis
    13
    Cons
    User Interface Issues
    12
    Accuracy Issues
    8
    Inaccuracy
    7
    Dashboard Issues
    6
    Improvement Needed
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a tool that audits calls, generates reports, and provides customer insights for customer care services.
  • Reviewers frequently mention the tool's ability to perform 100% audits of calls, its user-friendly interface, and its capacity to provide valuable customer insights and reports.
  • Users reported issues with the user interface, a lack of communication and development, and a need for improved transcript accuracy and more personalized reports.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
25
Ease of Use
16
Call Recording
14
Features
14
Conversation Analysis
13
Cons
User Interface Issues
12
Accuracy Issues
8
Inaccuracy
7
Dashboard Issues
6
Improvement Needed
6
Mihup features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
53 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Read Mihup Reviews
Enthu.ai
(41)4.9 out of 5
55th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Accuracy
    2
    Evaluation Process
    2
    Action Items
    1
    Analytics
    1
    Cons
    AI Limitations
    1
    Call Issues
    1
    Call Limitations
    1
    Language Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enthuworks
    Year Founded
    2021
    HQ Location
    Chandigarh, India
    Twitter
    @enthuAI
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 46% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Accuracy
2
Evaluation Process
2
Action Items
1
Analytics
1
Cons
AI Limitations
1
Call Issues
1
Call Limitations
1
Language Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.0
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Enthuworks
Year Founded
2021
HQ Location
Chandigarh, India
Twitter
@enthuAI
49 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read Enthu.ai Reviews
evaluagent
(343)4.6 out of 5
Optimized for quick response
23rd Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

    Users
    • Ambassador
    • Quality Assurance Manager
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • evaluagent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    65
    Improvement
    48
    Helpful
    42
    Navigation Ease
    26
    Evaluation Process
    23
    Cons
    Not Intuitive
    12
    Layout Issues
    11
    Learning Curve
    11
    Missing Features
    11
    Navigation Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • evaluagent features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvaluAgent
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,135 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

Users
  • Ambassador
  • Quality Assurance Manager
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 19% Small-Business
evaluagent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
65
Improvement
48
Helpful
42
Navigation Ease
26
Evaluation Process
23
Cons
Not Intuitive
12
Layout Issues
11
Learning Curve
11
Missing Features
11
Navigation Issues
9
evaluagent features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
EvaluAgent
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,135 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Aviso
(826)4.4 out of 5
Optimized for quick response
34th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 45% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aviso is a sales forecasting tool that uses AI technology to provide detailed insights into sales performance and deal cycles.
    • Users like Aviso's AI-driven forecasting capabilities, its ability to provide accurate sales forecasts, and its integration with popular CRMs like Salesforce, which ensures data flow and minimizes disruption to existing workflows.
    • Reviewers experienced slow performance, ineffective analytics, an unintuitive user interface, and issues with data exportation, as well as a lack of internal support or training.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aviso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    176
    Forecasting
    119
    Helpful
    93
    Accuracy
    80
    Forecasting Ease
    76
    Cons
    Learning Curve
    51
    Slow Loading
    35
    Salesforce Integration
    30
    Slow Performance
    29
    Overwhelming
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aviso features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aviso, Inc.
    Company Website
    Year Founded
    2014
    HQ Location
    Redwood City, CA
    Twitter
    @AvisoInc
    909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    277 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 45% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aviso is a sales forecasting tool that uses AI technology to provide detailed insights into sales performance and deal cycles.
  • Users like Aviso's AI-driven forecasting capabilities, its ability to provide accurate sales forecasts, and its integration with popular CRMs like Salesforce, which ensures data flow and minimizes disruption to existing workflows.
  • Reviewers experienced slow performance, ineffective analytics, an unintuitive user interface, and issues with data exportation, as well as a lack of internal support or training.
Aviso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
176
Forecasting
119
Helpful
93
Accuracy
80
Forecasting Ease
76
Cons
Learning Curve
51
Slow Loading
35
Salesforce Integration
30
Slow Performance
29
Overwhelming
26
Aviso features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.8
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Aviso, Inc.
Company Website
Year Founded
2014
HQ Location
Redwood City, CA
Twitter
@AvisoInc
909 Twitter followers
LinkedIn® Page
www.linkedin.com
277 employees on LinkedIn®
Get a quote
Zipteams
(194)4.7 out of 5
2nd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

    Users
    • Inside Sales Manager
    • Exam Counselor
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zipteams Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Conversation Analysis
    35
    Ease of Use
    28
    Call Recording
    27
    Call Management
    22
    Cons
    Call Issues
    11
    Accuracy Issues
    9
    Inaccuracy
    7
    Limited Features
    7
    Recording Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zipteams features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zipteams Technologies Pvt. Ltd.
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @wearezipteams
    277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

Users
  • Inside Sales Manager
  • Exam Counselor
Industries
  • Education Management
  • E-Learning
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Zipteams Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Conversation Analysis
35
Ease of Use
28
Call Recording
27
Call Management
22
Cons
Call Issues
11
Accuracy Issues
9
Inaccuracy
7
Limited Features
7
Recording Issues
7
Zipteams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Zipteams Technologies Pvt. Ltd.
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@wearezipteams
277 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Read Zipteams Reviews
Outreach
(3,479)4.3 out of 5
Optimized for quick response
43rd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Outreach
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outreach is a tool designed for managing and tracking communication with clients, including emails and calls, and integrates with CRM systems like Salesforce.
    • Users like the user-friendly interface, the ability to track communications and progress of campaigns, the ease of creating templates and sequences, and the effective integration with Salesforce and other CRM systems.
    • Users experienced issues with the lack of push notifications, difficulty in managing tags across multiple time zones, technical limitations such as handling duplicate records, clunky integration of contacts, and a high learning curve for new members.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outreach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    76
    Features
    44
    Helpful
    44
    Integrations
    40
    Automation
    33
    Cons
    Missing Features
    34
    Integration Issues
    25
    Slow Loading
    22
    Sync Issues
    22
    Sequence Issues
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outreach features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    7.4
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outreach
    Company Website
    Year Founded
    2014
    HQ Location
    Seattle, WA
    Twitter
    @outreach_io
    7,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,355 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outreach is a tool designed for managing and tracking communication with clients, including emails and calls, and integrates with CRM systems like Salesforce.
  • Users like the user-friendly interface, the ability to track communications and progress of campaigns, the ease of creating templates and sequences, and the effective integration with Salesforce and other CRM systems.
  • Users experienced issues with the lack of push notifications, difficulty in managing tags across multiple time zones, technical limitations such as handling duplicate records, clunky integration of contacts, and a high learning curve for new members.
Outreach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
76
Features
44
Helpful
44
Integrations
40
Automation
33
Cons
Missing Features
34
Integration Issues
25
Slow Loading
22
Sync Issues
22
Sequence Issues
21
Outreach features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
7.4
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Outreach
Company Website
Year Founded
2014
HQ Location
Seattle, WA
Twitter
@outreach_io
7,741 Twitter followers
LinkedIn® Page
www.linkedin.com
1,355 employees on LinkedIn®
Get a quote
Rewatch
(212)4.5 out of 5
45th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Say goodbye to endless meetings and note-taking. Rewatch is the only solution that combines an AI-powered notetaker, screen recorder, and collaborative video hub—so you can eliminate useless meetings,

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rewatch is a collaborative video hub that records and archives meetings and discussions, allowing teams to stay aligned on their goals.
    • Reviewers appreciate the simplicity of the email builder, the detailed analytics, the intuitive design, and the ability to easily share content and access it across the company.
    • Reviewers experienced issues with the search function, limitations in the site editor, difficulties for new users, occasional delays in message display, and occasional failures in the loading process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rewatch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    120
    Helpful
    72
    Meetings
    64
    AI Integration
    59
    Automatic Recording
    56
    Cons
    Recording Issues
    48
    Missing Features
    40
    Recording Limitations
    29
    Slow Loading
    28
    Poor Organization
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rewatch features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    6.9
    Customer Scoring
    Average: 8.4
    8.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rewatch
    Year Founded
    2020
    HQ Location
    San Francisco , US
    Twitter
    @GoRewatch
    573 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Say goodbye to endless meetings and note-taking. Rewatch is the only solution that combines an AI-powered notetaker, screen recorder, and collaborative video hub—so you can eliminate useless meetings,

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rewatch is a collaborative video hub that records and archives meetings and discussions, allowing teams to stay aligned on their goals.
  • Reviewers appreciate the simplicity of the email builder, the detailed analytics, the intuitive design, and the ability to easily share content and access it across the company.
  • Reviewers experienced issues with the search function, limitations in the site editor, difficulties for new users, occasional delays in message display, and occasional failures in the loading process.
Rewatch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
120
Helpful
72
Meetings
64
AI Integration
59
Automatic Recording
56
Cons
Recording Issues
48
Missing Features
40
Recording Limitations
29
Slow Loading
28
Poor Organization
26
Rewatch features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
6.9
Customer Scoring
Average: 8.4
8.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Rewatch
Year Founded
2020
HQ Location
San Francisco , US
Twitter
@GoRewatch
573 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Rewatch Reviews
Laxis
(28)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Laxis is the next generation of AI meeting assistants for revenue teams. You can use Laxis to set meeting agendas and research customers before the meeting, get real time insights and coaching during

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Laxis Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Transcription
    4
    Transcripts
    4
    Accuracy
    2
    AI Summary
    2
    Helpful
    2
    Cons
    Accuracy Issues
    2
    Transcript Accuracy
    2
    AI Inaccuracy
    1
    Expensive
    1
    High Subscription Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Laxis features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Laxis
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Laxis is the next generation of AI meeting assistants for revenue teams. You can use Laxis to set meeting agendas and research customers before the meeting, get real time insights and coaching during

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
Laxis Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Transcription
4
Transcripts
4
Accuracy
2
AI Summary
2
Helpful
2
Cons
Accuracy Issues
2
Transcript Accuracy
2
AI Inaccuracy
1
Expensive
1
High Subscription Cost
1
Laxis features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Laxis
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Laxis Reviews
Trengo
(231)4.3 out of 5
58th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    5.6
    Artificial Intelligence
    Average: 8.6
    5.6
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
5.6
Artificial Intelligence
Average: 8.6
5.6
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Trengo Reviews
Abstrakt Software
(85)4.7 out of 5
46th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

    Users
    No information available
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Abstrakt Software features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    6.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ABSTRAKT
    Year Founded
    2020
    HQ Location
    Phoenix, US
    Twitter
    @abstrakt_ai
    133 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

Users
No information available
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 54% Small-Business
  • 42% Mid-Market
Abstrakt Software features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
6.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
ABSTRAKT
Year Founded
2020
HQ Location
Phoenix, US
Twitter
@abstrakt_ai
133 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Read Abstrakt Software Reviews
Wudpecker
(19)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automat

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 95% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wudpecker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    Meeting Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wudpecker features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wudpecker
    Year Founded
    2022
    HQ Location
    Helsinki, Southern Finland
    Twitter
    @Wudpecker_io
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automat

Users
No information available
Industries
  • Computer Software
Market Segment
  • 95% Small-Business
  • 5% Mid-Market
Wudpecker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integrations
1
Integrations
1
Cons
Meeting Management
1
Wudpecker features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Wudpecker
Year Founded
2022
HQ Location
Helsinki, Southern Finland
Twitter
@Wudpecker_io
58 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Wudpecker Reviews
Creovai
(172)4.4 out of 5
Optimized for quick response
48th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Helpful
    34
    Reporting
    24
    Accuracy
    22
    Call Recording
    15
    Cons
    Call Issues
    18
    Inaccurate Data Analysis
    17
    Accuracy Issues
    15
    Learning Curve
    14
    Search Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    7.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Helpful
34
Reporting
24
Accuracy
22
Call Recording
15
Cons
Call Issues
18
Inaccurate Data Analysis
17
Accuracy Issues
15
Learning Curve
14
Search Functionality
13
Creovai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
7.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
6 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
Pickle
(66)4.8 out of 5
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

    Users
    • Account Executive
    Industries
    • Computer Software
    • Staffing and Recruiting
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pickle features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pickle
    Year Founded
    2020
    HQ Location
    Sandy, UT
    Twitter
    @pickle
    5,286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

Users
  • Account Executive
Industries
  • Computer Software
  • Staffing and Recruiting
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
Pickle features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Pickle
Year Founded
2020
HQ Location
Sandy, UT
Twitter
@pickle
5,286 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Pickle Reviews
Rafiki
(21)4.6 out of 5
49th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rafiki is a Generative AI powered conversation and revenue intelligence platform that helps you deliver great demos, contextually follow up with meeting video snippets, answer questions as in-line com

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rafiki Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Call Recording
    4
    Helpful
    4
    Accuracy
    3
    Cons
    Dashboard Issues
    1
    Learning Curve
    1
    Login Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rafiki features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.0
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GetRafiki
    Year Founded
    2021
    HQ Location
    Covina, US
    Twitter
    @getrafiki
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rafiki is a Generative AI powered conversation and revenue intelligence platform that helps you deliver great demos, contextually follow up with meeting video snippets, answer questions as in-line com

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 38% Mid-Market
Rafiki Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Call Recording
4
Helpful
4
Accuracy
3
Cons
Dashboard Issues
1
Learning Curve
1
Login Issues
1
Rafiki features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.0
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
GetRafiki
Year Founded
2021
HQ Location
Covina, US
Twitter
@getrafiki
3 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read Rafiki Reviews
Revenue.io
(549)4.7 out of 5
36th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

    Users
    • Customer Service Representative
    • Account Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Revenue.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Helpful
    21
    Easy Setup
    16
    Salesforce Integration
    16
    Integrations
    15
    Cons
    Learning Curve
    6
    Inaccurate Reporting
    5
    Steep Learning Curve
    5
    Call Issues
    4
    Difficult Reporting
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Revenue.io features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revenue.io
    Year Founded
    2012
    HQ Location
    Los Angeles, CA
    Twitter
    @revenue_io
    4,342 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

Users
  • Customer Service Representative
  • Account Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 22% Small-Business
Revenue.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Helpful
21
Easy Setup
16
Salesforce Integration
16
Integrations
15
Cons
Learning Curve
6
Inaccurate Reporting
5
Steep Learning Curve
5
Call Issues
4
Difficult Reporting
4
Revenue.io features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Revenue.io
Year Founded
2012
HQ Location
Los Angeles, CA
Twitter
@revenue_io
4,342 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Read Revenue.io Reviews
Marchex
(184)4.1 out of 5
59th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Marchex features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Marchex
    Year Founded
    2003
    HQ Location
    Seattle, WA
    Twitter
    @Marchex
    3,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
    Ownership
    NASDAQ:MCHX
Product Description
How are these determined?Information
This description is provided by the seller.

Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Marchex features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
6.7
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Marchex
Year Founded
2003
HQ Location
Seattle, WA
Twitter
@Marchex
3,678 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Ownership
NASDAQ:MCHX
Read Marchex Reviews
Gryphon ONE
(431)4.1 out of 5
52nd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

    Users
    • Agent
    • Sales Representative
    Industries
    • Security and Investigations
    • Financial Services
    Market Segment
    • 79% Enterprise
    • 11% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gryphon ONE features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gryphon AI
    Company Website
    Year Founded
    1999
    HQ Location
    Boston, MA
    Twitter
    @GryphonNetworks
    4,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

Users
  • Agent
  • Sales Representative
Industries
  • Security and Investigations
  • Financial Services
Market Segment
  • 79% Enterprise
  • 11% Small-Business
Gryphon ONE features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Gryphon AI
Company Website
Year Founded
1999
HQ Location
Boston, MA
Twitter
@GryphonNetworks
4,123 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Get a quote
goodmeetings
(71)4.7 out of 5
Save to My Lists
Entry Level Price:$70.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can foc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • goodmeetings Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    3
    Conversation Analysis
    2
    Easy Communication
    2
    Accuracy
    1
    AI Summary
    1
    Cons
    Call Limitations
    2
    Meeting Management
    2
    Call Issues
    1
    Complex Design
    1
    Glitches
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • goodmeetings features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    goodmeetings
    Year Founded
    2021
    HQ Location
    Bengaluru, IN
    Twitter
    @GoodmeetingsAI
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can foc

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
goodmeetings Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
3
Conversation Analysis
2
Easy Communication
2
Accuracy
1
AI Summary
1
Cons
Call Limitations
2
Meeting Management
2
Call Issues
1
Complex Design
1
Glitches
1
goodmeetings features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
goodmeetings
Year Founded
2021
HQ Location
Bengaluru, IN
Twitter
@GoodmeetingsAI
64 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read goodmeetings Reviews
Voyc
(21)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voyc features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voyc
    Year Founded
    2018
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @voyc_ai
    199 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

Users
No information available
Industries
  • Financial Services
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
Voyc features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Voyc
Year Founded
2018
HQ Location
Amsterdam, Netherlands
Twitter
@voyc_ai
199 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Read Voyc Reviews
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