Zoho CRM Reviews & Product Details

Dave B.

Marketing Manager

Mid-Market (51-1000 emp.)

10/27/2019

"A CRM that makes sense"

4/5

What do you like best about Zoho CRM?

This CRM is a piece of the suite of tools that Zoho offers and they all work in conjunction with each other. Everything works the way you would think, but if you do get stumped, chat support is built in! Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

There isn't too much at this point that I can't work around. Review collected by and hosted on G2.com.

Zoho CRM Overview

edit

What is Zoho CRM?

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

This product is included in:

Zoho One

21,803 reviews

Zoho CRM Details

Product Website

Discussions

Zoho CRM Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Show LessShow More

Product Description

Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization.

How do you position yourself against your competitors?

Zoho CRM can be used by small, middle and large businesses. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Seller

Zoho

Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.

Overview Provided by:

Manojkumar Sekar

Zoho CRM Media

AI Assistant Zia, predicts sales based on scores assigned to leads, notifying you of leads with a higher chance of closing in turn enabling you to focus on leads that need more focus.

Have your sales metrics visualised that help you make data-driven decisions.

Build your sales processes they way you would prefer. Drag and drop sales actions and create a sale sequence, set conditions and actions to be performed for deal closing.

Zoho CRM Demo - Omnichannel communications

Connect with customers through multiple channels with centralized data.

Use our in-built drag and drop layout editor to build your CRM the way you like or even choose from industry-specific templates.

Take all of your business activities on-the-go with the mobile app. Route IQ helps you plan the best route to meet leads, mobile scanner enables you to scan business cards and save them as contacts

Official Downloads

(5)

edit

How to get started with win-loss analysis.

G2 reviews are authentic and verified.

Here's how.

Josh D.

Director of Education

Small-Business (50 or fewer emp.)

7/3/2025

"Not a fan of the new layout but its still a very robust program."

4/5

What do you like best about Zoho CRM?

I love how the search feature can find an account with just a few letters or numbers. Excellent search feature. I love the smooth messenger and all the features it comes with including blocking reps from sending outside approved hours and it will give you a pop up and stop a text if you're sending a duplicate to the same person.

Just a high quality CRM all around. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

The new layout of and the sidebar are not exactly easy to understand for those not familiar with the program.

The whole new layout just feels a bit clumpy. Review collected by and hosted on G2.com.

Mohit N.

DISO

Small-Business (50 or fewer emp.)

5/28/2025

"Feature Rich Zoho CRM Tool"

4.5/5

What do you like best about Zoho CRM?

I love Zoho CRM’s robust automation features, which streamline repetitive tasks like lead follow-ups and workflow management, saving me tons of time. The AI assistant, Zia, is a standout, offering predictive insights and anomaly detection that help me prioritize high-potential leads. Its seamless integration with over 1,000 apps, including Google Workspace and Mailchimp, makes it incredibly versatile. Plus, the customizable dashboards and advanced analytics provide real-time insights that drive smarter decisions. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

I find Zoho CRM’s interface a bit cluttered and outdated, which can make navigation feel clunky, especially for new users. The design lacks the sleek, modern look of competitors like Salesforce, and finding specific features often requires extra clicks. While it’s functional, the user experience could be more intuitive and visually appealing. A streamlined, updated UI would greatly improve my workflow. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM solves inefficient lead management and scattered data by centralizing customer info and automating workflows. Its AI, Zia, predicts lead potential, helping me focus on high-value prospects. Integration with tools like Google Workspace streamlines communication, saving time. Custom reports and dashboards provide clear insights, boosting my decision-making and team productivity. Review collected by and hosted on G2.com.

Iniyan B.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

5/19/2025

"A powerful, scalable CRM that streamlines customer engagement."

5/5

What do you like best about Zoho CRM?

Zoho CRM offers a robust, customizable interface that integrates seamlessly with our digital marketing ecosystem. The automation workflows, lead scoring, and multichannel communication tools enable us to deliver personalized experiences at scale. The analytics dashboards are particularly valuable for real-time insights, campaign tracking, and pipeline forecasting—making it an essential tool for data-driven decision-making. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

While Zoho CRM is feature-rich, the initial onboarding and customization can be complex without adequate technical support. The UI, though functional, feels slightly dated in certain modules, and occasional syncing lags with third-party integrations like Google Ads or Facebook Ads Manager can disrupt workflow continuity. More intuitive training resources and enhanced API stability would greatly enhance the overall experience. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM has significantly streamlined our lead management, improved cross-functional visibility, and eliminated operational silos in our sales and marketing processes. By centralizing customer data and automating follow-ups, it has enhanced our ability to nurture leads efficiently and reduced manual errors. The system’s built-in analytics and real-time reporting empower our teams to make data-backed decisions, leading to improved conversion rates and better ROI on our campaigns. Additionally, the workflow automation has saved us substantial time, allowing us to focus on strategic initiatives rather than administrative tasks. Review collected by and hosted on G2.com.

Mohammed H.

Credential Officer

Mid-Market (51-1000 emp.)

5/21/2025

"Zoho One The All-in-One Platform for the Operation"

5/5

What do you like best about Zoho One?

With over 40 integrated apps—including CRM, Projects, Books, and HR tools—it’s a comprehensive solution that covers all our operational needs. The seamless integration between apps has significantly improved efficiency and reduced manual work. We especially appreciate the flexibility to customize processes as we grow, and the mobile access keeps our team productive on the go. For the value it offers, Zoho One is an excellent investment for any business aiming to centralize and scale operations. Review collected by and hosted on G2.com.

What do you dislike about Zoho One?

Not all features available on desktop are equally functional or accessible on mobile apps, depending on the module Review collected by and hosted on G2.com.

What problems is Zoho One solving and how is that benefiting you?

It’s a huge time-saver. Automating routine tasks like tracking time off, managing employee records, and scheduling interviews allows me to focus more on employee engagement and support. The self-service portal also empowers employees to update information or request leave, reducing back-and-forth communication.

Overall, Zoho One has improved accuracy, efficiency, and transparency in our HR operations. Review collected by and hosted on G2.com.

Ram Chandra K.

Lead Investment Coach

Mid-Market (51-1000 emp.)

10/22/2024

"Zoho CRM: A Top Choice for Small Businesses and Newcomers"

5/5

What do you like best about Zoho CRM?

Zoho CRM offers a comprehensive, customizable, and cost-effective platform with strong automation, workflow management, and integration capabilities, making it ideal for scaling businesses. Its intuitive dashboard, AI-powered assistant (Zia), and seamless integration with other Zoho apps and third-party tools add significant value. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

oho CRM can have a steep learning curve for new users, and some features feel less intuitive compared to competitors. Customer support response times may vary, and occasional system lags or bugs can impact the user experience. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM solves key problems like:

Managing and tracking leads efficiently

Automating sales workflows and follow-ups

Centralizing customer data for better collaboration

Providing real-time analytics for informed decisions

Benefits:

It improves productivity, enhances customer engagement, ensures faster sales cycles, and supports data-driven strategies for business growth. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/11/2025

"Powerful CRM with great customization and automation tools"

4/5

What do you like best about Zoho CRM?

Zoho CRM offers excellent customization for workflows, fields, and layouts. The automation rules save a lot of time, especially when it comes to lead management and follow-ups. I also like how well it integrates with other Zoho apps like Zoho Mail, Campaigns, Creator & desk . Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

The reporting and analytics section could be more user-friendly and flexible. Sometimes the interface feels cluttered, and support response times can be a bit slow. Also, the mobile app lacks some of the desktop functionality, which limits use on the go and also sometimes due to its old technology it slows down. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM helps streamline lead tracking and customer communication. Instead of using spreadsheets or manual tools, I can manage all my leads, clients, and follow-ups in one place. Automation also saves time by handling repetitive tasks like assigning leads or sending reminders. It’s helped improve response times and team collaboration and the integration with other zoho apps are quick and easy for beginner too. Review collected by and hosted on G2.com.

Abdulkarim A.

Member

Mid-Market (51-1000 emp.)

7/10/2025

"Powerful, Customizable CRM with Room to Streamline"

4/5

What do you like best about Zoho CRM?

Zoho CRM shines in its number of features and ease of integration. Connecting email, telephony, and other Zoho apps was nearly seamless, letting us centralize contacts, deals, and support without custom code. Once configured, I use it daily—its frequency of use is high because the dashboards and reports deliver the key metrics I need at a glance. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

The ease of implementation can be challenging: migrating data and building complex workflows took longer than expected. New users sometimes struggle with the depth of options, which affects the ease of use until they’re trained. While customer support is generally helpful, response times during peak hours can lag, so customer support felt inconsistent at times. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM centralizes all customer interactions—leads, deals, support tickets—into a single platform. This eliminates data silos between Sales and Support, speeds up follow-up, and gives us a unified view of each account. Automations handle lead assignment and follow-up reminders, so no prospect falls through the cracks. Review collected by and hosted on G2.com.

Jay K.

Business analyst

Information Technology and Services

Small-Business (50 or fewer emp.)

6/4/2025

"Review on zoho CRM"

5/5

What do you like best about Zoho CRM?

The user experience of the platform and the feature which are available to manage the volume of customers. Majority of the platforms provide integration functionality with zoho crm. So it becomes a best choice for those who are looking for integration. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

There is nothing i can say which is not suitable for my usecase. So there is no dislike about zoho CRM. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Customer management. I have big volume of customer data and it can be easily manageable in zoho CRM. There are custom field creation option and integration functionality available with majority of the platform. So it is a best choice for me. Their support is also top notch. Along with zoho CRM i use some of sub products of zoho as well those also works well like zoho CRM. Review collected by and hosted on G2.com.

Saad A.

Team Lead

Mid-Market (51-1000 emp.)

6/4/2025

"Team Lead"

3.5/5

What do you like best about Zoho CRM?

Zoho CRM allows deep customization — from modules, workflows, fields, to layouts. You can tailor it exactly to your sales process, which is valuable for businesses with unique needs. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

Some common dislikes about Zoho CRM include its user interface, which many users find to be unintuitive or outdated compared to more modern CRMs. The platform has a steep learning curve, especially for new users or those without technical backgrounds. While it offers deep customization, configuring advanced workflows or automation often requires support or technical expertise. Some users have reported that customer support can be slow or inconsistent, particularly on lower-tier plans. Additionally, the mobile app, while functional, lacks the polish and performance consistency of the desktop version. Integration with third-party apps can sometimes be unreliable or require manual workarounds. Lastly, while Zoho offers a broad suite of tools, transitioning between them (such as from CRM to Books or Campaigns) can feel fragmented and require repeated logins or redundant configurations. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM helps solve several key problems related to lead management, sales tracking, and team coordination. It centralizes all customer and lead information in one place, making it easy to manage communication, track deals, and monitor the sales pipeline without relying on spreadsheets or multiple tools. This reduces errors, saves time, and improves follow-up efficiency. Automation features like task assignments, follow-up reminders, and workflow triggers eliminate repetitive manual work, allowing teams to focus more on selling and less on admin. It also provides real-time analytics and reporting, which helps in making informed decisions and identifying areas for improvement. For businesses, this leads to better customer relationships, faster response times, and ultimately, higher conversion rates and revenue growth. Review collected by and hosted on G2.com.

salman i.

Sales Representative at Medivant Health

Mid-Market (51-1000 emp.)

7/8/2025

"Zoho One Streamlined Our Operations"

4/5

What do you like best about Zoho One?

The best part about Zoho One is how it brings all essential business apps under one login — CRM, email marketing, HR, finance, and more. It makes managing everything from one place super efficient.

“I love the integration between apps. Data flows easily between CRM, Campaigns, and Books, which saves a lot of time and reduces manual work.

“The pricing is unbeatable for the number of features you get — especially for small to mid-sized businesses. Review collected by and hosted on G2.com.

What do you dislike about Zoho One?

The interface can feel a bit outdated and cluttered, especially for first-time users.

“Some apps aren’t as polished or intuitive as others — there's an inconsistency in user experience.

“Customer support is slow at times, especially when dealing with more technical issues.

“There’s a steep learning curve when trying to set up workflows or automation across multiple apps.

“Mobile versions of some apps are limited and don’t offer the full functionality. Review collected by and hosted on G2.com.

What problems is Zoho One solving and how is that benefiting you?

Zoho One helps us manage everything from sales and marketing to finance and HR in one platform, which reduces the need for multiple tools. It’s solved the problem of disconnected systems and saved us time by keeping all our data in one place. We’re more organized, communication between teams is smoother, and we’ve cut down on costs since everything’s included in one subscription. Review collected by and hosted on G2.com.

Zoho CRM Pricing

Exclusive savings on Zoho CRM through G2 Deals

Zoho CRM is a cloud-based, 360° business management platform that streamlines business processes to deliver better customer experiences. Close deals faster with better visibility at every stage of your sales pipeline, omnichannel connectivity and AI-powered tools.

How to claim this offer

Deals

$7/user/month

$14/user/month

50% off