366 Lofty Reviews
The CRM doe work as advertised and has convenient links for marketing materials. The website builder does provide good flexibility in design elements and content. They made it easy to cancel without contacting a human. Review collected by and hosted on G2.com.
The service experience is as impersonal as possible and a consistent disappointment. If you've got a significant issue that requires anything more than a cursory review of the account, be prepared for the "turn it off and on again" response from a different service rep each time you ask for an update on your issue. We waited over a month for a resolution to a glitch in our home value page (our primary lead generator) and never even received a response that any effort had been made to address the issue aside from the random service reps trying to convince us that there was no issue because they didn't even understand the problem in the first place. Once we explained the nature of the problem, that rep was gone forever and not heard from again. We gave Chime a deadline to get the page running properly again before we would cancel that was 2 weeks out, and the only response we received was that the page was only freezing for about 5 seconds after the user clicked submit when they tested it (as though a 5 second freeze is acceptable), but every time we were able to get a rep to screen share and test the page it was frozen for over 30 seconds when clicking submit on the only form on the page. Chime's pretty good until it isn't, and once it's not working well, it's probably going to stay that way. Review collected by and hosted on G2.com.
Chime makes my work very easy and makes me very productive. I have been using Chime for years, and they always aim to improve their services, and everything that I need is here. I like the Smart Plans. Review collected by and hosted on G2.com.
For Smart Plans, it's better if there's a search bar, so it's easier to find the SP's when searching. Review collected by and hosted on G2.com.
It's very easy to navigate and if you need help customer care is always kind and willing to help Review collected by and hosted on G2.com.
When you use the auto dialer, and you select more than one line to call on the dialer, it doesn't give you the ability to text the people that don't answer Review collected by and hosted on G2.com.
It seems that I can do everything I need to with this CRM, but I need to connect so many other things to it to achieve that success. I'm a bit overwhelmed and lost in it all! Review collected by and hosted on G2.com.
It's not a complete system without paying for other methods to connect to! Review collected by and hosted on G2.com.
Chime is amazing because it keeps all correspondence in one place. It allows you to add family meme bets. Create landing pages and accept offers via the website! Chime is STREAMLINE! Review collected by and hosted on G2.com.
Two different phone numbers for Chime AI and AI Assistant.
One comes to phone and the other only goes to web. Very confusing for clients and agents. Review collected by and hosted on G2.com.
I like the AI feature. If it did not have the AI feature I would not be with chime. Review collected by and hosted on G2.com.
Customer service has gone downhill they are slow to fix problems. They don't respond in a timely manner. Also the website is not SEO optimized. Review collected by and hosted on G2.com.
It shows me who I need to follow up with. The weekly Chime videos are a must watch to help you get the most out of the system. Review collected by and hosted on G2.com.
I have not found anything I dislike. I am very happy with Chime. Review collected by and hosted on G2.com.
Chime has been the most user friendly CRM i've used so far, very easy to use and fulfills all the needs we have. Review collected by and hosted on G2.com.
Email templates are not easily customizable and there's a maximum of 200 emails that can be sent out in mass emails. Review collected by and hosted on G2.com.
Chime is user friendly and doesn't crash on me like other CRMs I've used. It's easy to keep track of clients and their usage. Review collected by and hosted on G2.com.
The AI could use some tweaking; tends to bombard some of my clients. Review collected by and hosted on G2.com.
The platform easily integrates with other platforms. It makes the process of engaging with leads simple. Chime also has an excellent support team to answer any questions and guide you through any problems. Review collected by and hosted on G2.com.
The drip campaign aspect can be intimidating as there are many variables the user can choose from. The "show me how" instructions aren't very clear, but their support system team has proven helpful in this instance. Review collected by and hosted on G2.com.
