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Best Enterprise Feedback Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Enterprise Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Enterprise Feedback Analytics Software Available

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    G2 Score
Birdeye
(3,338)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.7
    9.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,267 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.7
9.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,267 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
Glassbox
(797)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 78% Enterprise
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Session Replay
    183
    Insights
    166
    Helpful
    126
    Customer Understanding
    119
    Cons
    Session Issues
    67
    Not Intuitive
    62
    Session Management
    60
    Learning Curve
    58
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.7
    10.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    266 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 78% Enterprise
  • 17% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Session Replay
183
Insights
166
Helpful
126
Customer Understanding
119
Cons
Session Issues
67
Not Intuitive
62
Session Management
60
Learning Curve
58
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.7
10.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,857 Twitter followers
LinkedIn® Page
www.linkedin.com
266 employees on LinkedIn®

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SurveyMonkey
(23,041)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

    Users
    • Teacher
    • Owner
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveyMonkey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    224
    Ease of Creation
    84
    Intuitive
    55
    Customization
    54
    Customizability
    48
    Cons
    Survey Issues
    64
    Expensive
    46
    Limitations
    33
    Limited Options
    24
    Missing Features
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    7.9
    Thematic Analysis
    Average: 8.7
    8.0
    Custom Reports and Dashboards
    Average: 8.7
    7.5
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveyMonkey
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,368 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

Users
  • Teacher
  • Owner
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
224
Ease of Creation
84
Intuitive
55
Customization
54
Customizability
48
Cons
Survey Issues
64
Expensive
46
Limitations
33
Limited Options
24
Missing Features
24
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
7.9
Thematic Analysis
Average: 8.7
8.0
Custom Reports and Dashboards
Average: 8.7
7.5
Customer Service Channels
Average: 8.8
Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,368 Twitter followers
LinkedIn® Page
www.linkedin.com
1,448 employees on LinkedIn®
Qualtrics Customer Experience
(736)4.3 out of 5
Optimized for quick response
34th Easiest To Use in Feedback Analytics software
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Analytics
    8
    Customer Support
    7
    Dashboard Usability
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    4
    Expensive
    3
    Inaccurate Data Analysis
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    8.4
    Custom Reports and Dashboards
    Average: 8.7
    8.7
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Analytics
8
Customer Support
7
Dashboard Usability
6
Cons
Improvement Needed
6
Limited Customization
4
Expensive
3
Inaccurate Data Analysis
3
Integration Issues
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
8.4
Custom Reports and Dashboards
Average: 8.7
8.7
Customer Service Channels
Average: 8.8
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,455 Twitter followers
LinkedIn® Page
www.linkedin.com
5,674 employees on LinkedIn®
Medallia Customer Experience
(164)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Feedback Analytics software
View top Consulting Services for Medallia Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    14
    Ease of Use
    13
    Feedback Management
    13
    Improvement
    11
    Insights Generation
    10
    Cons
    Difficult Reporting
    6
    Limitations
    6
    Expensive
    5
    Implementation Issues
    5
    Improvement Needed
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.7
    8.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
14
Ease of Use
13
Feedback Management
13
Improvement
11
Insights Generation
10
Cons
Difficult Reporting
6
Limitations
6
Expensive
5
Implementation Issues
5
Improvement Needed
5
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.7
8.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,109 employees on LinkedIn®
Chattermill
(191)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chattermill is a customer feedback analytics and insights platform designed to help organizations effectively unify and analyze their customer feedback across various channels. By leveraging advanced

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a tool that allows users to compile, analyze, and categorize customer feedback from multiple channels, providing insights into customer sentiments and trends.
    • Reviewers appreciate Chattermill's user-friendly interface, its ability to provide actionable insights, and its powerful AI analytics that help identify trends and understand customer sentiments, making it a valuable tool for decision-making processes.
    • Reviewers noted that the initial setup can be somewhat lengthy, the customization options on the dashboards could be better, and the AI, while useful, can be inaccurate at times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    34
    Ease of Use
    33
    Insights Generation
    26
    Customer Insights
    23
    Insights Analysis
    23
    Cons
    Not Intuitive
    10
    Complex Usability
    9
    Lacking Features
    7
    Poor Interface Design
    7
    Limited Customization
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chattermill features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    8.5
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.7
    8.3
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chattermill
    Company Website
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    464 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chattermill is a customer feedback analytics and insights platform designed to help organizations effectively unify and analyze their customer feedback across various channels. By leveraging advanced

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a tool that allows users to compile, analyze, and categorize customer feedback from multiple channels, providing insights into customer sentiments and trends.
  • Reviewers appreciate Chattermill's user-friendly interface, its ability to provide actionable insights, and its powerful AI analytics that help identify trends and understand customer sentiments, making it a valuable tool for decision-making processes.
  • Reviewers noted that the initial setup can be somewhat lengthy, the customization options on the dashboards could be better, and the AI, while useful, can be inaccurate at times.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
34
Ease of Use
33
Insights Generation
26
Customer Insights
23
Insights Analysis
23
Cons
Not Intuitive
10
Complex Usability
9
Lacking Features
7
Poor Interface Design
7
Limited Customization
6
Chattermill features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
8.5
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.7
8.3
Customer Service Channels
Average: 8.8
Seller Details
Seller
Chattermill
Company Website
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
464 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
Resonate CX
(193)4.7 out of 5
4th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Centre Manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 34% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
    • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
    • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    51
    Ease of Use
    50
    Feedback Management
    37
    Customer Support
    32
    Improvement
    23
    Cons
    Survey Issues
    10
    Inadequate Feedback
    8
    Scoring System Issues
    8
    Reporting Issues
    7
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.7
    8.9
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Centre Manager
Industries
  • Retail
  • Education Management
Market Segment
  • 34% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
  • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
  • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
51
Ease of Use
50
Feedback Management
37
Customer Support
32
Improvement
23
Cons
Survey Issues
10
Inadequate Feedback
8
Scoring System Issues
8
Reporting Issues
7
Learning Curve
6
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.7
8.9
Customer Service Channels
Average: 8.8
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
216 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
35th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    4
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    9.2
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
4
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
Difficult Reporting
2
Expensive
2
Limitations
2
Limited Customization
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
9.2
Customer Service Channels
Average: 8.8
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001
Sprig
(103)4.4 out of 5
Optimized for quick response
21st Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Surveys
    48
    Easy Setup
    45
    Survey Management
    45
    Helpful
    42
    Cons
    Limitations
    28
    Survey Issues
    27
    Survey Limitations
    22
    Limited Features
    13
    Missing Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.4
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.7
    5.1
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Surveys
48
Easy Setup
45
Survey Management
45
Helpful
42
Cons
Limitations
28
Survey Issues
27
Survey Limitations
22
Limited Features
13
Missing Features
13
Sprig features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
8.4
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.7
5.1
Customer Service Channels
Average: 8.8
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,123 Twitter followers
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
Canvs AI
(135)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 36% Enterprise
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
    • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
    • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canvs AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Insights Generation
    29
    AI Technology
    27
    Helpful
    27
    Insights Analysis
    26
    Cons
    Inaccuracy
    9
    Limitations
    8
    AI Limitations
    7
    Lacking Features
    6
    Poor Understanding
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.7
    7.4
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,742 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 36% Enterprise
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
  • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
  • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
Canvs AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Insights Generation
29
AI Technology
27
Helpful
27
Insights Analysis
26
Cons
Inaccuracy
9
Limitations
8
AI Limitations
7
Lacking Features
6
Poor Understanding
6
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.6
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.7
7.4
Customer Service Channels
Average: 8.8
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,742 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
SurveySparrow
(2,015)4.4 out of 5
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • Founder
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Features
    46
    Intuitive
    46
    Helpful
    41
    User Experience
    38
    Cons
    Expensive
    31
    Limitations
    26
    Missing Features
    23
    Limited Customization
    17
    Limited Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    8.4
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    424 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • Founder
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Features
46
Intuitive
46
Helpful
41
User Experience
38
Cons
Expensive
31
Limitations
26
Missing Features
23
Limited Customization
17
Limited Features
16
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
8.4
Customer Service Channels
Average: 8.8
Seller Details
Seller
SurveySparrow Inc.
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
908 Twitter followers
LinkedIn® Page
www.linkedin.com
424 employees on LinkedIn®
Thematic
(40)4.8 out of 5
26th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thematic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Ease
    2
    Helpful
    2
    Insights Generation
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thematic features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.3
    Thematic Analysis
    Average: 8.7
    9.6
    Custom Reports and Dashboards
    Average: 8.7
    8.3
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thematic
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @getthematic
    484 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    46 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 30% Mid-Market
Thematic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Ease
2
Helpful
2
Insights Generation
2
Cons
This product has not yet received any negative sentiments.
Thematic features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.3
Thematic Analysis
Average: 8.7
9.6
Custom Reports and Dashboards
Average: 8.7
8.3
Customer Service Channels
Average: 8.8
Seller Details
Seller
Thematic
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@getthematic
484 Twitter followers
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®
CustomerGauge
(47)4.7 out of 5
36th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

    Users
    No information available
    Industries
    • Food & Beverages
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CustomerGauge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Helpful
    1
    Cons
    Account Management
    1
    Contact Management
    1
    Lack of Information
    1
    Limited Customization
    1
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CustomerGauge features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    10.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CustomerGauge
    Company Website
    Year Founded
    2007
    HQ Location
    Amsterdam
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

Users
No information available
Industries
  • Food & Beverages
  • Computer Software
Market Segment
  • 43% Enterprise
  • 38% Mid-Market
CustomerGauge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Helpful
1
Cons
Account Management
1
Contact Management
1
Lack of Information
1
Limited Customization
1
Limited Functionality
1
CustomerGauge features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
10.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
CustomerGauge
Company Website
Year Founded
2007
HQ Location
Amsterdam
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
unitQ
(47)4.5 out of 5
28th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insig

    Users
    No information available
    Industries
    • Information Technology and Services
    • Entertainment
    Market Segment
    • 55% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • unitQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    14
    Helpful
    14
    Feedback Management
    11
    Insights Generation
    11
    Cons
    Lacking Features
    6
    Missing Features
    5
    Limitations
    4
    Steep Learning Curve
    4
    AI Inaccuracy
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • unitQ features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.2
    Thematic Analysis
    Average: 8.7
    7.8
    Custom Reports and Dashboards
    Average: 8.7
    9.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    unitQ
    Company Website
    Year Founded
    2018
    HQ Location
    Burlingame, California
    Twitter
    @unitqsoftware
    224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insig

Users
No information available
Industries
  • Information Technology and Services
  • Entertainment
Market Segment
  • 55% Mid-Market
  • 36% Enterprise
unitQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
14
Helpful
14
Feedback Management
11
Insights Generation
11
Cons
Lacking Features
6
Missing Features
5
Limitations
4
Steep Learning Curve
4
AI Inaccuracy
3
unitQ features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.2
Thematic Analysis
Average: 8.7
7.8
Custom Reports and Dashboards
Average: 8.7
9.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
unitQ
Company Website
Year Founded
2018
HQ Location
Burlingame, California
Twitter
@unitqsoftware
224 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Lumoa
(37)4.4 out of 5
30th Easiest To Use in Feedback Analytics software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lumoa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Setup
    2
    Collaboration
    1
    Customer Support
    1
    Dashboard Customization
    1
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
    Scoring System Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lumoa features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.1
    Custom Reports and Dashboards
    Average: 8.7
    7.5
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netigate
    Year Founded
    2005
    HQ Location
    Stockholm, Stockholm County
    Twitter
    @Netigate
    890 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Enterprise
  • 24% Mid-Market
Lumoa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Setup
2
Collaboration
1
Customer Support
1
Dashboard Customization
1
Cons
Dashboard Issues
1
Limited Customization
1
Scoring System Issues
1
Lumoa features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.1
Custom Reports and Dashboards
Average: 8.7
7.5
Customer Service Channels
Average: 8.8
Seller Details
Seller
Netigate
Year Founded
2005
HQ Location
Stockholm, Stockholm County
Twitter
@Netigate
890 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Enterpret
(58)4.5 out of 5
27th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Enterpret is a data aggregator tool that collects and analyzes customer feedback from various sources to provide insights about product issues and improvement requests.
    • Users frequently mention the intuitive interface, the ability to identify top reasons for product issues, and the helpfulness of the Wisdom tool in summarizing insights and trends across feedback data.
    • Users mentioned that setting up the taxonomy can be time-consuming, feedback entries are sometimes incorrectly categorized requiring manual correction, and the tool can be complex to navigate for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enterpret Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    17
    Insights Generation
    10
    Ease of Use
    7
    Time-Saving
    7
    Easy Integrations
    6
    Cons
    Limited Customization
    4
    Difficult Setup
    3
    AI Limitations
    2
    Delay Issues
    2
    Filtering Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enterpret features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.0
    Custom Reports and Dashboards
    Average: 8.7
    8.5
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enterpret
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @enterpret_ai
    609 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Enterpret is a data aggregator tool that collects and analyzes customer feedback from various sources to provide insights about product issues and improvement requests.
  • Users frequently mention the intuitive interface, the ability to identify top reasons for product issues, and the helpfulness of the Wisdom tool in summarizing insights and trends across feedback data.
  • Users mentioned that setting up the taxonomy can be time-consuming, feedback entries are sometimes incorrectly categorized requiring manual correction, and the tool can be complex to navigate for new users.
Enterpret Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
17
Insights Generation
10
Ease of Use
7
Time-Saving
7
Easy Integrations
6
Cons
Limited Customization
4
Difficult Setup
3
AI Limitations
2
Delay Issues
2
Filtering Issues
2
Enterpret features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.0
Custom Reports and Dashboards
Average: 8.7
8.5
Customer Service Channels
Average: 8.8
Seller Details
Seller
Enterpret
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@enterpret_ai
609 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
UserVoice
(242)4.5 out of 5
Optimized for quick response
22nd Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    7
    Ease of Use
    6
    Idea Management
    6
    Customer Support
    5
    Intuitive
    5
    Cons
    Lack of Features
    3
    Limited Reporting
    2
    Navigation Difficulty
    2
    Search Difficulty
    2
    Complex Automation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserVoice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.7
    8.6
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
7
Ease of Use
6
Idea Management
6
Customer Support
5
Intuitive
5
Cons
Lack of Features
3
Limited Reporting
2
Navigation Difficulty
2
Search Difficulty
2
Complex Automation
1
UserVoice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.7
8.6
Customer Service Channels
Average: 8.8
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Calabrio ONE
(326)4.5 out of 5
Optimized for quick response
24th Easiest To Use in Feedback Analytics software
View top Consulting Services for Calabrio ONE
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

    Users
    • Workforce Analyst
    • Risk Investigator
    Industries
    • Consumer Services
    • Hospital & Health Care
    Market Segment
    • 53% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Calabrio ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Scheduling
    53
    Helpful
    39
    Easy Access
    28
    Efficiency
    28
    Cons
    Missing Features
    26
    Scheduling Issues
    17
    Inaccurate Data Analysis
    12
    Slow Loading
    11
    Limited Features
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Calabrio ONE features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.7
    8.4
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Company Website
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,270 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    577 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

Users
  • Workforce Analyst
  • Risk Investigator
Industries
  • Consumer Services
  • Hospital & Health Care
Market Segment
  • 53% Mid-Market
  • 41% Enterprise
Calabrio ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Scheduling
53
Helpful
39
Easy Access
28
Efficiency
28
Cons
Missing Features
26
Scheduling Issues
17
Inaccurate Data Analysis
12
Slow Loading
11
Limited Features
9
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.7
8.4
Customer Service Channels
Average: 8.8
Seller Details
Seller
Calabrio
Company Website
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,270 Twitter followers
LinkedIn® Page
www.linkedin.com
577 employees on LinkedIn®
Kapiche
(41)4.7 out of 5
20th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 49% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Insights Generation
    3
    Customer Insights
    2
    Insights
    2
    Insights Analysis
    2
    Cons
    Accuracy Issues
    1
    Data Management
    1
    Delay Issues
    1
    Export Limitations
    1
    Insufficient Information
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapiche features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    9.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapiche
    Year Founded
    2016
    HQ Location
    Fortitude Valley, QLD
    Twitter
    @kapicheofficial
    253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

Users
No information available
Industries
  • Market Research
Market Segment
  • 49% Mid-Market
  • 41% Enterprise
Kapiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Insights Generation
3
Customer Insights
2
Insights
2
Insights Analysis
2
Cons
Accuracy Issues
1
Data Management
1
Delay Issues
1
Export Limitations
1
Insufficient Information
1
Kapiche features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
9.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
Kapiche
Year Founded
2016
HQ Location
Fortitude Valley, QLD
Twitter
@kapicheofficial
253 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Clootrack
(44)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also help

    Users
    No information available
    Industries
    • Automotive
    • Management Consulting
    Market Segment
    • 50% Enterprise
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clootrack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    6
    Insights Generation
    6
    Customer Support
    5
    Insights Analysis
    5
    Collaboration
    4
    Cons
    UX Improvement
    4
    Poor Interface Design
    3
    Dashboard Issues
    2
    Delay Issues
    2
    Missing Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clootrack features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    8.7
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clootrack
    Company Website
    Year Founded
    2017
    HQ Location
    Claymont, Delaware
    Twitter
    @clootrack
    1,383 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also help

Users
No information available
Industries
  • Automotive
  • Management Consulting
Market Segment
  • 50% Enterprise
  • 30% Small-Business
Clootrack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
6
Insights Generation
6
Customer Support
5
Insights Analysis
5
Collaboration
4
Cons
UX Improvement
4
Poor Interface Design
3
Dashboard Issues
2
Delay Issues
2
Missing Features
2
Clootrack features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
8.7
Customer Service Channels
Average: 8.8
Seller Details
Seller
Clootrack
Company Website
Year Founded
2017
HQ Location
Claymont, Delaware
Twitter
@clootrack
1,383 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
Gryphon ONE
(431)4.1 out of 5
23rd Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

    Users
    • Agent
    • Sales Representative
    Industries
    • Security and Investigations
    • Financial Services
    Market Segment
    • 79% Enterprise
    • 11% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gryphon ONE features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gryphon AI
    Company Website
    Year Founded
    1999
    HQ Location
    Boston, MA
    Twitter
    @GryphonNetworks
    4,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

Users
  • Agent
  • Sales Representative
Industries
  • Security and Investigations
  • Financial Services
Market Segment
  • 79% Enterprise
  • 11% Small-Business
Gryphon ONE features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Gryphon AI
Company Website
Year Founded
1999
HQ Location
Boston, MA
Twitter
@GryphonNetworks
4,123 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
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