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Best Feedback Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of natural language processing (NLP) software to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with survey software, social media, and customer service software such as help desk software, live chat software, and enterprise feedback management software. All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use text analysis software for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

Centralize customer feedback collected from multiple sources and channels
Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
Provide dashboards and visualizations for text data
Integrate with review sites, survey tools, or help desks through which users can source customer feedback

Best Feedback Analytics Software At A Glance

Leader:
Birdeye
Birdeye
Highest Performer:
Resonate CX
Resonate CX
Easiest to Use:
Glassbox
Glassbox
Best Free Software:
SurveyMonkey
SurveyMonkey
Top Trending:
SurveySparrow
SurveySparrow
Show LessShow More
Easiest to Use:
Glassbox
Glassbox
Best Free Software:
SurveyMonkey
SurveyMonkey
Top Trending:
SurveySparrow
SurveySparrow

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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186 Listings in Feedback Analytics Available
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Birdeye
(3,334)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.6
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.6
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
SurveyMonkey
(23,033)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

    Users
    • Teacher
    • Owner
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveyMonkey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    224
    Ease of Creation
    84
    Intuitive
    55
    Customization
    54
    Customizability
    48
    Cons
    Survey Issues
    64
    Expensive
    46
    Limitations
    33
    Limited Options
    24
    Missing Features
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    7.9
    Thematic Analysis
    Average: 8.7
    8.1
    Custom Reports and Dashboards
    Average: 8.6
    7.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveyMonkey
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,371 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

Users
  • Teacher
  • Owner
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
224
Ease of Creation
84
Intuitive
55
Customization
54
Customizability
48
Cons
Survey Issues
64
Expensive
46
Limitations
33
Limited Options
24
Missing Features
24
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
7.9
Thematic Analysis
Average: 8.7
8.1
Custom Reports and Dashboards
Average: 8.6
7.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,371 Twitter followers
LinkedIn® Page
www.linkedin.com
1,448 employees on LinkedIn®
Get a quote

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Glassbox
(792)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 78% Enterprise
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Session Replay
    183
    Insights
    166
    Helpful
    126
    Customer Understanding
    119
    Cons
    Session Issues
    67
    Not Intuitive
    62
    Session Management
    60
    Learning Curve
    58
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,864 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    266 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 78% Enterprise
  • 17% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Session Replay
183
Insights
166
Helpful
126
Customer Understanding
119
Cons
Session Issues
67
Not Intuitive
62
Session Management
60
Learning Curve
58
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,864 Twitter followers
LinkedIn® Page
www.linkedin.com
266 employees on LinkedIn®
Get a quote
Medallia Customer Experience
(164)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Feedback Analytics software
View top Consulting Services for Medallia Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    14
    Ease of Use
    13
    Feedback Management
    13
    Improvement
    11
    Insights Generation
    10
    Cons
    Difficult Reporting
    6
    Limitations
    6
    Expensive
    5
    Implementation Issues
    5
    Improvement Needed
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    8.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
14
Ease of Use
13
Feedback Management
13
Improvement
11
Insights Generation
10
Cons
Difficult Reporting
6
Limitations
6
Expensive
5
Implementation Issues
5
Improvement Needed
5
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.6
8.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,509 Twitter followers
LinkedIn® Page
www.linkedin.com
2,109 employees on LinkedIn®
SurveySparrow
(2,015)4.4 out of 5
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Features
    46
    Intuitive
    46
    Helpful
    41
    User Experience
    38
    Cons
    Expensive
    31
    Limitations
    26
    Missing Features
    23
    Limited Customization
    17
    Limited Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    424 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Features
46
Intuitive
46
Helpful
41
User Experience
38
Cons
Expensive
31
Limitations
26
Missing Features
23
Limited Customization
17
Limited Features
16
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveySparrow Inc.
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
908 Twitter followers
LinkedIn® Page
www.linkedin.com
424 employees on LinkedIn®
Read SurveySparrow Reviews
Medallia Agent Connect
(274)4.6 out of 5
10th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

    Users
    • Customer Advocate
    • Customer Champion
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 54% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Agent Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Feedback Management
    3
    Helpful
    3
    Customizability
    2
    Customization
    2
    Cons
    Missing Features
    2
    Connection Issues
    1
    Delay Issues
    1
    Expensive
    1
    Expensive Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Agent Connect features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,109 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

Users
  • Customer Advocate
  • Customer Champion
Industries
  • Retail
  • Consumer Services
Market Segment
  • 54% Mid-Market
  • 39% Small-Business
Medallia Agent Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Feedback Management
3
Helpful
3
Customizability
2
Customization
2
Cons
Missing Features
2
Connection Issues
1
Delay Issues
1
Expensive
1
Expensive Features
1
Medallia Agent Connect features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,509 Twitter followers
LinkedIn® Page
www.linkedin.com
2,109 employees on LinkedIn®
Phone
650-321-3000
Read Medallia Agent Connect Reviews
Resonate CX
(193)4.7 out of 5
4th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Centre Manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 34% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
    • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
    • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    51
    Ease of Use
    50
    Feedback Management
    37
    Customer Support
    32
    Improvement
    23
    Cons
    Survey Issues
    10
    Inadequate Feedback
    8
    Scoring System Issues
    8
    Reporting Issues
    7
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.6
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Centre Manager
Industries
  • Retail
  • Education Management
Market Segment
  • 34% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
  • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
  • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
51
Ease of Use
50
Feedback Management
37
Customer Support
32
Improvement
23
Cons
Survey Issues
10
Inadequate Feedback
8
Scoring System Issues
8
Reporting Issues
7
Learning Curve
6
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.6
8.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
216 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Get a quote
Dialpad Connect
(3,898)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a VoIP solution that offers features such as call transcription, seamless integration across devices, and AI-enhanced analytics.
    • Users like the high-quality audio and video, the ability to use the service on various devices, the AI-generated call summaries, and the seamless integration with other applications.
    • Reviewers noted issues with the software's usability, occasional glitches, limited customer service, and difficulties with certain features such as large group calls and the dial out feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Helpful
    42
    Features
    37
    Reliability
    35
    Call Management
    34
    Cons
    Call Issues
    25
    Recording Issues
    20
    Connection Issues
    14
    Expensive
    13
    Poor Customer Support
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.6
    8.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a VoIP solution that offers features such as call transcription, seamless integration across devices, and AI-enhanced analytics.
  • Users like the high-quality audio and video, the ability to use the service on various devices, the AI-generated call summaries, and the seamless integration with other applications.
  • Reviewers noted issues with the software's usability, occasional glitches, limited customer service, and difficulties with certain features such as large group calls and the dial out feature.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Helpful
42
Features
37
Reliability
35
Call Management
34
Cons
Call Issues
25
Recording Issues
20
Connection Issues
14
Expensive
13
Poor Customer Support
13
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.6
8.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,522 employees on LinkedIn®
Edge
(109)4.8 out of 5
3rd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

    Users
    • Owner
    • General Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 63% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Edge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    56
    Customer Support
    52
    Navigation Ease
    23
    Ease of Use
    22
    Reviews
    19
    Cons
    Poor Customer Support
    5
    Difficult Setup
    4
    Learning Curve
    4
    Missing Features
    4
    Review Manipulation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Edge features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    9.3
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Edge
    Year Founded
    2019
    HQ Location
    Elk Grove, US
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

Users
  • Owner
  • General Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 63% Small-Business
  • 31% Mid-Market
Edge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
56
Customer Support
52
Navigation Ease
23
Ease of Use
22
Reviews
19
Cons
Poor Customer Support
5
Difficult Setup
4
Learning Curve
4
Missing Features
4
Review Manipulation
3
Edge features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
9.3
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Edge
Year Founded
2019
HQ Location
Elk Grove, US
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Read Edge Reviews
Hotjar
(311)4.3 out of 5
13th Easiest To Use in Feedback Analytics software
View top Consulting Services for Hotjar
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Setup
    6
    Features
    6
    Heatmaps
    6
    Recording Features
    5
    Cons
    Survey Issues
    3
    Complex Setup
    2
    Difficult Setup
    2
    Geographical Limitations
    2
    Insufficient Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hotjar features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.7
    Custom Reports and Dashboards
    Average: 8.6
    7.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,903 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Marketing Director
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 52% Small-Business
  • 36% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
6
Features
6
Heatmaps
6
Recording Features
5
Cons
Survey Issues
3
Complex Setup
2
Difficult Setup
2
Geographical Limitations
2
Insufficient Information
2
Hotjar features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.7
Custom Reports and Dashboards
Average: 8.6
7.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Contentsquare
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,635 Twitter followers
LinkedIn® Page
www.linkedin.com
1,903 employees on LinkedIn®
Read Hotjar Reviews
Chattermill
(191)4.5 out of 5
8th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Chattermill Customer Feedback Analytics Platform helps companies unify their your scattered customer feedback, analyze it at scale using AI, and instantly surface precise insights. Using Chatt

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a tool that allows users to compile, analyze, and categorize customer feedback from multiple channels, providing insights into customer sentiments and trends.
    • Reviewers appreciate Chattermill's user-friendly interface, its ability to provide actionable insights, and its powerful AI analytics that help identify trends and understand customer sentiments, making it a valuable tool for decision-making processes.
    • Reviewers noted that the initial setup can be somewhat lengthy, the customization options on the dashboards could be better, and the AI, while useful, can be inaccurate at times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    34
    Ease of Use
    33
    Insights Generation
    26
    Customer Insights
    23
    Insights Analysis
    23
    Cons
    Not Intuitive
    10
    Complex Usability
    9
    Lacking Features
    7
    Poor Interface Design
    7
    Limited Customization
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chattermill features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    8.5
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chattermill
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Chattermill Customer Feedback Analytics Platform helps companies unify their your scattered customer feedback, analyze it at scale using AI, and instantly surface precise insights. Using Chatt

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a tool that allows users to compile, analyze, and categorize customer feedback from multiple channels, providing insights into customer sentiments and trends.
  • Reviewers appreciate Chattermill's user-friendly interface, its ability to provide actionable insights, and its powerful AI analytics that help identify trends and understand customer sentiments, making it a valuable tool for decision-making processes.
  • Reviewers noted that the initial setup can be somewhat lengthy, the customization options on the dashboards could be better, and the AI, while useful, can be inaccurate at times.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
34
Ease of Use
33
Insights Generation
26
Customer Insights
23
Insights Analysis
23
Cons
Not Intuitive
10
Complex Usability
9
Lacking Features
7
Poor Interface Design
7
Limited Customization
6
Chattermill features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
8.5
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.6
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Chattermill
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
466 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
Qualtrics Customer Experience
(736)4.3 out of 5
Optimized for quick response
34th Easiest To Use in Feedback Analytics software
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Analytics
    8
    Customer Support
    7
    Dashboard Usability
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    4
    Expensive
    3
    Inaccurate Data Analysis
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    8.4
    Custom Reports and Dashboards
    Average: 8.6
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Analytics
8
Customer Support
7
Dashboard Usability
6
Cons
Improvement Needed
6
Limited Customization
4
Expensive
3
Inaccurate Data Analysis
3
Integration Issues
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
8.4
Custom Reports and Dashboards
Average: 8.6
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,447 Twitter followers
LinkedIn® Page
www.linkedin.com
5,674 employees on LinkedIn®
Get a quote
SMG - Service Management Group
(50)4.6 out of 5
19th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

    Users
    • District Manager
    Industries
    • Retail
    • Restaurants
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SMG - Service Management Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Focus
    3
    Helpful
    2
    Insights Generation
    2
    Centralized Reviews
    1
    Customer Insights
    1
    Cons
    Delay Issues
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SMG - Service Management Group features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.4
    Custom Reports and Dashboards
    Average: 8.6
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SMG - Service Management Group
    Year Founded
    1991
    HQ Location
    Remote-First Organization , US
    LinkedIn® Page
    www.linkedin.com
    522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

Users
  • District Manager
Industries
  • Retail
  • Restaurants
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
SMG - Service Management Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Focus
3
Helpful
2
Insights Generation
2
Centralized Reviews
1
Customer Insights
1
Cons
Delay Issues
1
Time-Consumption
1
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.4
Custom Reports and Dashboards
Average: 8.6
6.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
SMG - Service Management Group
Year Founded
1991
HQ Location
Remote-First Organization , US
LinkedIn® Page
www.linkedin.com
522 employees on LinkedIn®
Read SMG - Service Management Group Reviews
Puzzel CX Platform
(125)4.6 out of 5
Optimized for quick response
16th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 52% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Helpful
    45
    Efficiency
    31
    Intuitive
    22
    Cons
    Missing Features
    15
    Limited Functionality
    8
    Complexity
    7
    Lack of Clarity
    7
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    9.1
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    7.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 52% Mid-Market
  • 26% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Helpful
45
Efficiency
31
Intuitive
22
Cons
Missing Features
15
Limited Functionality
8
Complexity
7
Lack of Clarity
7
Limited Customization
7
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
9.1
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
7.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Get a quote
AnyRoad
(66)4.7 out of 5
11th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

    Users
    No information available
    Industries
    • Food & Beverages
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyRoad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Event Management
    6
    Experience
    5
    Features
    5
    Positive Experiences
    5
    Cons
    Integration Issues
    4
    Difficult Setup
    3
    Learning Curve
    3
    Setup Difficulties
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyRoad features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyRoad
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @anyroad
    1,386 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    351 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

Users
No information available
Industries
  • Food & Beverages
  • Leisure, Travel & Tourism
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
AnyRoad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Event Management
6
Experience
5
Features
5
Positive Experiences
5
Cons
Integration Issues
4
Difficult Setup
3
Learning Curve
3
Setup Difficulties
3
Steep Learning Curve
3
AnyRoad features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
AnyRoad
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@anyroad
1,386 Twitter followers
LinkedIn® Page
www.linkedin.com
351 employees on LinkedIn®
Read AnyRoad Reviews
Q-Flow Platform
(33)4.6 out of 5
9th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Q-Flow is the core platform that powers our suite of next-generation customer experience including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfindi

    Users
    No information available
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 39% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Q-Flow Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Customer Support
    6
    Efficiency
    6
    Features
    4
    Time Efficiency
    4
    Cons
    Update Issues
    3
    Complexity
    2
    Expensive
    2
    Feature Issues
    2
    Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Q-Flow Platform features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    9.8
    Custom Reports and Dashboards
    Average: 8.6
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ACF Technologies
    Year Founded
    2003
    HQ Location
    Asheville, NC
    Twitter
    @ACF_Tech
    474 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Q-Flow is the core platform that powers our suite of next-generation customer experience including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfindi

Users
No information available
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 39% Mid-Market
  • 36% Enterprise
Q-Flow Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Customer Support
6
Efficiency
6
Features
4
Time Efficiency
4
Cons
Update Issues
3
Complexity
2
Expensive
2
Feature Issues
2
Limitations
2
Q-Flow Platform features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
9.8
Custom Reports and Dashboards
Average: 8.6
8.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
ACF Technologies
Year Founded
2003
HQ Location
Asheville, NC
Twitter
@ACF_Tech
474 Twitter followers
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
Read Q-Flow Platform Reviews
ReviewTrackers
(161)4.6 out of 5
17th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

    Users
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Hospitality
    Market Segment
    • 46% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReviewTrackers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    7.5
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    9.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Review Trackers
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @reviewtrackers
    2,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users
  • Marketing Director
Industries
  • Marketing and Advertising
  • Hospitality
Market Segment
  • 46% Mid-Market
  • 35% Small-Business
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
7.5
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.6
9.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Review Trackers
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@reviewtrackers
2,527 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
Read ReviewTrackers Reviews
Survicate
(182)4.6 out of 5
Optimized for quick response
25th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Survicate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    24
    Survey Management
    20
    Easy Integrations
    15
    Helpful
    14
    Cons
    Survey Limitations
    15
    Survey Issues
    14
    Limitations
    10
    Limited Surveys
    7
    Poor Customer Support
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Survicate features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Survicate
    Company Website
    Year Founded
    2013
    HQ Location
    Warsaw, MA
    Twitter
    @Survicate
    13,017 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 38% Mid-Market
Survicate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
24
Survey Management
20
Easy Integrations
15
Helpful
14
Cons
Survey Limitations
15
Survey Issues
14
Limitations
10
Limited Surveys
7
Poor Customer Support
5
Survicate features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
13,017 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Thematic
(40)4.8 out of 5
26th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thematic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Ease
    2
    Helpful
    2
    Insights Generation
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thematic features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.3
    Thematic Analysis
    Average: 8.7
    9.6
    Custom Reports and Dashboards
    Average: 8.6
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thematic
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @getthematic
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    46 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 30% Mid-Market
Thematic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Ease
2
Helpful
2
Insights Generation
2
Cons
This product has not yet received any negative sentiments.
Thematic features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.3
Thematic Analysis
Average: 8.7
9.6
Custom Reports and Dashboards
Average: 8.6
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Thematic
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@getthematic
485 Twitter followers
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®
Read Thematic Reviews
Calabrio ONE
(325)4.5 out of 5
Optimized for quick response
23rd Easiest To Use in Feedback Analytics software
View top Consulting Services for Calabrio ONE
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

    Users
    • Workforce Analyst
    • Risk Investigator
    Industries
    • Consumer Services
    • Hospital & Health Care
    Market Segment
    • 54% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Calabrio ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Scheduling
    53
    Helpful
    39
    Easy Access
    28
    Efficiency
    28
    Cons
    Missing Features
    26
    Scheduling Issues
    17
    Inaccurate Data Analysis
    12
    Slow Loading
    11
    Limited Features
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Calabrio ONE features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.6
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Company Website
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    577 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

Users
  • Workforce Analyst
  • Risk Investigator
Industries
  • Consumer Services
  • Hospital & Health Care
Market Segment
  • 54% Mid-Market
  • 41% Enterprise
Calabrio ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Scheduling
53
Helpful
39
Easy Access
28
Efficiency
28
Cons
Missing Features
26
Scheduling Issues
17
Inaccurate Data Analysis
12
Slow Loading
11
Limited Features
9
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.6
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Calabrio
Company Website
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,272 Twitter followers
LinkedIn® Page
www.linkedin.com
577 employees on LinkedIn®
Get a quote
dropthought
(70)4.6 out of 5
18th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

    Users
    No information available
    Industries
    • Financial Services
    • Sports
    Market Segment
    • 76% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • dropthought Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    5
    Feedback Management
    3
    Customer Feedback
    2
    Customer Support
    2
    Cons
    Limited Customization
    2
    Inadequate Feedback
    1
    Review Management
    1
    Scoring System Issues
    1
    Survey Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • dropthought features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    8.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DropThought
    Year Founded
    2011
    HQ Location
    Santa Clara, California
    Twitter
    @dropthought
    221 Twitter followers
    LinkedIn® Page
    linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

Users
No information available
Industries
  • Financial Services
  • Sports
Market Segment
  • 76% Mid-Market
  • 17% Small-Business
dropthought Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
5
Feedback Management
3
Customer Feedback
2
Customer Support
2
Cons
Limited Customization
2
Inadequate Feedback
1
Review Management
1
Scoring System Issues
1
Survey Issues
1
dropthought features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.6
8.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
DropThought
Year Founded
2011
HQ Location
Santa Clara, California
Twitter
@dropthought
221 Twitter followers
LinkedIn® Page
linkedin.com
78 employees on LinkedIn®
Read dropthought Reviews
CustomerGauge
(47)4.7 out of 5
36th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

    Users
    No information available
    Industries
    • Food & Beverages
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CustomerGauge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Helpful
    1
    Cons
    Account Management
    1
    Contact Management
    1
    Lack of Information
    1
    Limited Customization
    1
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CustomerGauge features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CustomerGauge
    Company Website
    Year Founded
    2007
    HQ Location
    Amsterdam
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

Users
No information available
Industries
  • Food & Beverages
  • Computer Software
Market Segment
  • 43% Enterprise
  • 38% Mid-Market
CustomerGauge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Helpful
1
Cons
Account Management
1
Contact Management
1
Lack of Information
1
Limited Customization
1
Limited Functionality
1
CustomerGauge features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
CustomerGauge
Company Website
Year Founded
2007
HQ Location
Amsterdam
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
Get a quote
Sprig
(102)4.4 out of 5
Optimized for quick response
20th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Surveys
    48
    Easy Setup
    45
    Survey Management
    45
    Helpful
    42
    Cons
    Limitations
    28
    Survey Issues
    27
    Survey Limitations
    22
    Limited Features
    13
    Missing Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.5
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.6
    4.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 31% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Surveys
48
Easy Setup
45
Survey Management
45
Helpful
42
Cons
Limitations
28
Survey Issues
27
Survey Limitations
22
Limited Features
13
Missing Features
13
Sprig features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
8.5
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.6
4.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,123 Twitter followers
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
Get a quote
Zonka Feedback
(79)4.6 out of 5
14th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 65% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zonka Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customer Support
    8
    Easy Setup
    6
    Helpful
    6
    Customization
    5
    Cons
    Limitations
    3
    Software Instability
    3
    Poor Customer Support
    2
    Poor Design
    2
    Call Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.4
    Custom Reports and Dashboards
    Average: 8.6
    8.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,292 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 65% Small-Business
  • 29% Mid-Market
Zonka Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customer Support
8
Easy Setup
6
Helpful
6
Customization
5
Cons
Limitations
3
Software Instability
3
Poor Customer Support
2
Poor Design
2
Call Issues
1
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.4
Custom Reports and Dashboards
Average: 8.6
8.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Zonka Feedback
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,292 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Read Zonka Feedback Reviews
Canvs AI
(135)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 36% Enterprise
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
    • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
    • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canvs AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Insights Generation
    29
    AI Technology
    27
    Helpful
    27
    Insights Analysis
    26
    Cons
    Inaccuracy
    9
    Limitations
    8
    AI Limitations
    7
    Lacking Features
    6
    Poor Understanding
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.6
    7.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,743 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 36% Enterprise
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
  • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
  • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
Canvs AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Insights Generation
29
AI Technology
27
Helpful
27
Insights Analysis
26
Cons
Inaccuracy
9
Limitations
8
AI Limitations
7
Lacking Features
6
Poor Understanding
6
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.6
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.6
7.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,743 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Syncly
(13)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights Generation
    5
    Customer Insights
    4
    Ease of Use
    2
    Feedback Management
    2
    Customer Support
    1
    Cons
    Steep Learning Curve
    2
    Export Limitations
    1
    Filtering Issues
    1
    Limitations
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncly features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    9.5
    Custom Reports and Dashboards
    Average: 8.6
    9.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deep BlueDot
    Year Founded
    2022
    HQ Location
    San Francisco
    Twitter
    @synclyhq
    91 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 46% Mid-Market
Syncly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights Generation
5
Customer Insights
4
Ease of Use
2
Feedback Management
2
Customer Support
1
Cons
Steep Learning Curve
2
Export Limitations
1
Filtering Issues
1
Limitations
1
Not Intuitive
1
Syncly features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
9.5
Custom Reports and Dashboards
Average: 8.6
9.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Deep BlueDot
Year Founded
2022
HQ Location
San Francisco
Twitter
@synclyhq
91 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Syncly Reviews
UserVoice
(242)4.5 out of 5
Optimized for quick response
22nd Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    7
    Ease of Use
    6
    Idea Management
    6
    Customer Support
    5
    Intuitive
    5
    Cons
    Lack of Features
    3
    Limited Reporting
    2
    Navigation Difficulty
    2
    Search Difficulty
    2
    Complex Automation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserVoice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    8.6
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
7
Ease of Use
6
Idea Management
6
Customer Support
5
Intuitive
5
Cons
Lack of Features
3
Limited Reporting
2
Navigation Difficulty
2
Search Difficulty
2
Complex Automation
1
UserVoice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.6
8.6
Customer Service Channels
Average: 8.7
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Get a quote
Forsta
(331)4.2 out of 5
31st Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    8.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    876 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    768 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
8.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
876 Twitter followers
LinkedIn® Page
www.linkedin.com
768 employees on LinkedIn®
Read Forsta Reviews
unitQ
(47)4.5 out of 5
28th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insig

    Users
    No information available
    Industries
    • Information Technology and Services
    • Entertainment
    Market Segment
    • 55% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • unitQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    14
    Helpful
    14
    Feedback Management
    11
    Insights Generation
    11
    Cons
    Lacking Features
    6
    Missing Features
    5
    Limitations
    4
    Steep Learning Curve
    4
    AI Inaccuracy
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • unitQ features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.2
    Thematic Analysis
    Average: 8.7
    7.8
    Custom Reports and Dashboards
    Average: 8.6
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    unitQ
    Company Website
    Year Founded
    2018
    HQ Location
    Burlingame, California
    Twitter
    @unitqsoftware
    223 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insig

Users
No information available
Industries
  • Information Technology and Services
  • Entertainment
Market Segment
  • 55% Mid-Market
  • 36% Enterprise
unitQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
14
Helpful
14
Feedback Management
11
Insights Generation
11
Cons
Lacking Features
6
Missing Features
5
Limitations
4
Steep Learning Curve
4
AI Inaccuracy
3
unitQ features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.2
Thematic Analysis
Average: 8.7
7.8
Custom Reports and Dashboards
Average: 8.6
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
unitQ
Company Website
Year Founded
2018
HQ Location
Burlingame, California
Twitter
@unitqsoftware
223 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Get a quote
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
35th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    4
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
4
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
Difficult Reporting
2
Expensive
2
Limitations
2
Limited Customization
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001
Read InMoment Experience Improvement (XI) Platform Reviews
Kapiche
(41)4.7 out of 5
21st Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 49% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Insights Generation
    3
    Customer Insights
    2
    Insights
    2
    Insights Analysis
    2
    Cons
    Accuracy Issues
    1
    Data Management
    1
    Delay Issues
    1
    Export Limitations
    1
    Insufficient Information
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapiche features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapiche
    Year Founded
    2016
    HQ Location
    Fortitude Valley, QLD
    Twitter
    @kapicheofficial
    254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

Users
No information available
Industries
  • Market Research
Market Segment
  • 49% Mid-Market
  • 41% Enterprise
Kapiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Insights Generation
3
Customer Insights
2
Insights
2
Insights Analysis
2
Cons
Accuracy Issues
1
Data Management
1
Delay Issues
1
Export Limitations
1
Insufficient Information
1
Kapiche features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Kapiche
Year Founded
2016
HQ Location
Fortitude Valley, QLD
Twitter
@kapicheofficial
254 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Kapiche Reviews
Enterpret
(58)4.5 out of 5
27th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Enterpret is a data aggregator tool that collects and analyzes customer feedback from various sources to provide insights about product issues and improvement requests.
    • Users frequently mention the intuitive interface, the ability to identify top reasons for product issues, and the helpfulness of the Wisdom tool in summarizing insights and trends across feedback data.
    • Users mentioned that setting up the taxonomy can be time-consuming, feedback entries are sometimes incorrectly categorized requiring manual correction, and the tool can be complex to navigate for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enterpret Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    17
    Insights Generation
    10
    Ease of Use
    7
    Time-Saving
    7
    Easy Integrations
    6
    Cons
    Limited Customization
    4
    Difficult Setup
    3
    AI Limitations
    2
    Delay Issues
    2
    Filtering Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enterpret features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.0
    Custom Reports and Dashboards
    Average: 8.6
    8.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enterpret
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @enterpret_ai
    607 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Enterpret is a data aggregator tool that collects and analyzes customer feedback from various sources to provide insights about product issues and improvement requests.
  • Users frequently mention the intuitive interface, the ability to identify top reasons for product issues, and the helpfulness of the Wisdom tool in summarizing insights and trends across feedback data.
  • Users mentioned that setting up the taxonomy can be time-consuming, feedback entries are sometimes incorrectly categorized requiring manual correction, and the tool can be complex to navigate for new users.
Enterpret Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
17
Insights Generation
10
Ease of Use
7
Time-Saving
7
Easy Integrations
6
Cons
Limited Customization
4
Difficult Setup
3
AI Limitations
2
Delay Issues
2
Filtering Issues
2
Enterpret features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.0
Custom Reports and Dashboards
Average: 8.6
8.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Enterpret
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@enterpret_ai
607 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Read Enterpret Reviews
Unwrap.ai
(14)4.7 out of 5
32nd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Unwrap, we're on a mission to help fill the world with products people love. We’re doing this by redefining the user-builder relationship to enable better communication that leads to exceptional pr

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Unwrap.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Easy Integrations
    3
    Feedback Management
    3
    Intuitive
    3
    Cons
    Limited Tools
    2
    AI Limitations
    1
    Data Management
    1
    Integration Issues
    1
    Poor Understanding
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unwrap.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    9.3
    Thematic Analysis
    Average: 8.7
    5.7
    Custom Reports and Dashboards
    Average: 8.6
    9.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unwrap.ai
    Year Founded
    2022
    HQ Location
    Santa Barbara, California
    Twitter
    @unwrapai
    150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Unwrap, we're on a mission to help fill the world with products people love. We’re doing this by redefining the user-builder relationship to enable better communication that leads to exceptional pr

Users
No information available
Industries
  • Computer Software
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
Unwrap.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Easy Integrations
3
Feedback Management
3
Intuitive
3
Cons
Limited Tools
2
AI Limitations
1
Data Management
1
Integration Issues
1
Poor Understanding
1
Unwrap.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
9.3
Thematic Analysis
Average: 8.7
5.7
Custom Reports and Dashboards
Average: 8.6
9.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Unwrap.ai
Year Founded
2022
HQ Location
Santa Barbara, California
Twitter
@unwrapai
150 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Read Unwrap.ai Reviews
Artiwise
(12)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 58% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Artiwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    4
    Improvement
    4
    Customer Insights
    3
    Data Management
    3
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Artiwise features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    9.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Artiwise
    Year Founded
    2015
    HQ Location
    İstanbul, TR
    Twitter
    @artiwise
    247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into

Users
No information available
Industries
  • Automotive
Market Segment
  • 58% Mid-Market
  • 33% Enterprise
Artiwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
4
Improvement
4
Customer Insights
3
Data Management
3
Cons
Dashboard Issues
1
Limited Customization
1
Artiwise features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.6
9.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Artiwise
Year Founded
2015
HQ Location
İstanbul, TR
Twitter
@artiwise
247 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read Artiwise Reviews
Clootrack
(44)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also help

    Users
    No information available
    Industries
    • Automotive
    • Management Consulting
    Market Segment
    • 50% Enterprise
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clootrack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    6
    Insights Generation
    6
    Customer Support
    5
    Insights Analysis
    5
    Collaboration
    4
    Cons
    UX Improvement
    4
    Poor Interface Design
    3
    Dashboard Issues
    2
    Delay Issues
    2
    Missing Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clootrack features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clootrack
    Company Website
    Year Founded
    2017
    HQ Location
    Claymont, Delaware
    Twitter
    @clootrack
    1,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also help

Users
No information available
Industries
  • Automotive
  • Management Consulting
Market Segment
  • 50% Enterprise
  • 30% Small-Business
Clootrack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
6
Insights Generation
6
Customer Support
5
Insights Analysis
5
Collaboration
4
Cons
UX Improvement
4
Poor Interface Design
3
Dashboard Issues
2
Delay Issues
2
Missing Features
2
Clootrack features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Clootrack
Company Website
Year Founded
2017
HQ Location
Claymont, Delaware
Twitter
@clootrack
1,382 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
Get a quote
Insight7
(12)4.9 out of 5
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Insight7 is an AI-powered platform designed for organisations and individuals looking to transform unstructured data—like conversations, interviews, and survey responses—into actionable insights. Wi

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Insight7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights Generation
    9
    Ease of Use
    6
    Time-Saving
    5
    Insights Analysis
    4
    Customer Insights
    3
    Cons
    Limitations
    2
    Accuracy Issues
    1
    AI Limitations
    1
    Integration Issues
    1
    Lacking Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Insight7 features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    9.7
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.6
    8.6
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Insight7.io
    Year Founded
    2022
    HQ Location
    Florida, US
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Insight7 is an AI-powered platform designed for organisations and individuals looking to transform unstructured data—like conversations, interviews, and survey responses—into actionable insights. Wi

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
Insight7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights Generation
9
Ease of Use
6
Time-Saving
5
Insights Analysis
4
Customer Insights
3
Cons
Limitations
2
Accuracy Issues
1
AI Limitations
1
Integration Issues
1
Lacking Features
1
Insight7 features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
9.7
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.6
8.6
Customer Service Channels
Average: 8.7
Seller Details
Seller
Insight7.io
Year Founded
2022
HQ Location
Florida, US
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Insight7 Reviews
Lumoa
(37)4.4 out of 5
30th Easiest To Use in Feedback Analytics software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lumoa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Setup
    2
    Collaboration
    1
    Customer Support
    1
    Dashboard Customization
    1
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
    Scoring System Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lumoa features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.1
    Custom Reports and Dashboards
    Average: 8.6
    7.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netigate
    Year Founded
    2005
    HQ Location
    Stockholm, Stockholm County
    Twitter
    @Netigate
    891 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Enterprise
  • 24% Mid-Market
Lumoa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Setup
2
Collaboration
1
Customer Support
1
Dashboard Customization
1
Cons
Dashboard Issues
1
Limited Customization
1
Scoring System Issues
1
Lumoa features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.1
Custom Reports and Dashboards
Average: 8.6
7.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Netigate
Year Founded
2005
HQ Location
Stockholm, Stockholm County
Twitter
@Netigate
891 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Read Lumoa Reviews
Playvox Customer AI
(79)4.6 out of 5
29th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

    Users
    No information available
    Industries
    • Accounting
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Playvox Customer AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease
    1
    Ease of Use
    1
    Improvement
    1
    Tracking Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Playvox Customer AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.6
    9.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,709 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

Users
No information available
Industries
  • Accounting
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 39% Small-Business
Playvox Customer AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease
1
Ease of Use
1
Improvement
1
Tracking Efficiency
1
Cons
This product has not yet received any negative sentiments.
Playvox Customer AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.6
9.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,709 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Read Playvox Customer AI Reviews
SentiSum
(14)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $1,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SentiSum automates tagging and sentiment analysis of customer conversations to put VoC at the centre of your business. CX leaders of the world's most data-driven companies like British Airways, Hopin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SentiSum features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SentiSum
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @SentiSum
    1,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SentiSum automates tagging and sentiment analysis of customer conversations to put VoC at the centre of your business. CX leaders of the world's most data-driven companies like British Airways, Hopin

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 29% Mid-Market
SentiSum features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
SentiSum
Year Founded
2017
HQ Location
London, GB
Twitter
@SentiSum
1,485 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Read SentiSum Reviews
PrediCX
(11)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on opti

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PrediCX features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    5.0
    Thematic Analysis
    Average: 8.7
    5.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Warwick Analytics
    Year Founded
    2011
    HQ Location
    London, United Kingdom
    Twitter
    @warwickanalytic
    327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on opti

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
PrediCX features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
5.0
Thematic Analysis
Average: 8.7
5.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Warwick Analytics
Year Founded
2011
HQ Location
London, United Kingdom
Twitter
@warwickanalytic
327 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read PrediCX Reviews
Comments Analytics
(23)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 96% Small-Business
    • 4% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comments Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Insights
    5
    Insights Generation
    5
    Sentiment Analysis
    5
    Efficiency
    4
    Cons
    Lacking Features
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comments Analytics features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    9.6
    Thematic Analysis
    Average: 8.7
    9.8
    Custom Reports and Dashboards
    Average: 8.6
    9.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comments Analytics
    Year Founded
    2022
    HQ Location
    Hamburg, Hamburg
    Twitter
    @CommentsAnaly
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

Users
No information available
Industries
  • Computer Software
Market Segment
  • 96% Small-Business
  • 4% Enterprise
Comments Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Insights
5
Insights Generation
5
Sentiment Analysis
5
Efficiency
4
Cons
Lacking Features
1
Limited Features
1
Missing Features
1
Comments Analytics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
9.6
Thematic Analysis
Average: 8.7
9.8
Custom Reports and Dashboards
Average: 8.6
9.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Comments Analytics
Year Founded
2022
HQ Location
Hamburg, Hamburg
Twitter
@CommentsAnaly
2 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Comments Analytics Reviews
Caplena
(16)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Caplena is the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, we empower you to turn overw

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 44% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Caplena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Customer Support
    5
    AI Technology
    3
    Categorization
    3
    Customer Insights
    3
    Cons
    Missing Features
    3
    Bugs
    1
    Dashboard Issues
    1
    Expensive
    1
    Lacking Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Caplena features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Caplena AG
    Company Website
    Year Founded
    2017
    HQ Location
    Zürich, CH
    Twitter
    @CaplenaCH
    71 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Caplena is the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, we empower you to turn overw

Users
No information available
Industries
  • Market Research
Market Segment
  • 44% Mid-Market
  • 31% Small-Business
Caplena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Customer Support
5
AI Technology
3
Categorization
3
Customer Insights
3
Cons
Missing Features
3
Bugs
1
Dashboard Issues
1
Expensive
1
Lacking Features
1
Caplena features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Caplena AG
Company Website
Year Founded
2017
HQ Location
Zürich, CH
Twitter
@CaplenaCH
71 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Get a quote
Yogi
(14)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews

    Users
    No information available
    Industries
    • Consumer Goods
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yogi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Accuracy
    2
    Insights Generation
    2
    Accuracy
    1
    Analytics
    1
    Customer Insights
    1
    Cons
    Filtering Issues
    1
    Inadequate Filtering Options
    1
    Lack of Specificity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yogi features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.1
    Thematic Analysis
    Average: 8.7
    8.6
    Custom Reports and Dashboards
    Average: 8.6
    7.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yogi
    Year Founded
    2018
    HQ Location
    New York, New York
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews

Users
No information available
Industries
  • Consumer Goods
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Yogi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Accuracy
2
Insights Generation
2
Accuracy
1
Analytics
1
Customer Insights
1
Cons
Filtering Issues
1
Inadequate Filtering Options
1
Lack of Specificity
1
Yogi features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.1
Thematic Analysis
Average: 8.7
8.6
Custom Reports and Dashboards
Average: 8.6
7.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Yogi
Year Founded
2018
HQ Location
New York, New York
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Read Yogi Reviews
Frame AI
(22)4.5 out of 5
33rd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, appli

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 73% Mid-Market
    • 14% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Frame AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Effective
    3
    Customer Support
    2
    Helpful
    2
    Ease of Use
    1
    Flexibility
    1
    Cons
    Contact Management
    1
    Difficult Setup
    1
    Filtering Issues
    1
    Language Limitations
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Frame AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Thematic Analysis
    Average: 8.7
    7.2
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Frame
    Year Founded
    2016
    HQ Location
    New York, New York
    Twitter
    @frame
    2,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, appli

Users
No information available
Industries
  • Computer Software
Market Segment
  • 73% Mid-Market
  • 14% Enterprise
Frame AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Effective
3
Customer Support
2
Helpful
2
Ease of Use
1
Flexibility
1
Cons
Contact Management
1
Difficult Setup
1
Filtering Issues
1
Language Limitations
1
Not Intuitive
1
Frame AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
7.8
Thematic Analysis
Average: 8.7
7.2
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Frame
Year Founded
2016
HQ Location
New York, New York
Twitter
@frame
2,024 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Frame AI Reviews
Kimola Cognitive
(12)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kimola Cognitive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-Saving
    4
    Customer Support
    3
    Feedback Management
    3
    Insights Generation
    3
    Ease of Use
    2
    Cons
    Poor Interface Design
    2
    Complex Setup
    1
    Delay Issues
    1
    Export Limitations
    1
    Poor Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kimola Cognitive features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    9.0
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kimola
    Year Founded
    2014
    HQ Location
    San Francisco, CALIFORNIA
    Twitter
    @kimola101
    897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it

Users
No information available
Industries
No information available
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
Kimola Cognitive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-Saving
4
Customer Support
3
Feedback Management
3
Insights Generation
3
Ease of Use
2
Cons
Poor Interface Design
2
Complex Setup
1
Delay Issues
1
Export Limitations
1
Poor Performance
1
Kimola Cognitive features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
9.0
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Kimola
Year Founded
2014
HQ Location
San Francisco, CALIFORNIA
Twitter
@kimola101
897 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Kimola Cognitive Reviews
Gryphon ONE
(431)4.1 out of 5
24th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

    Users
    • Agent
    • Sales Representative
    Industries
    • Security and Investigations
    • Financial Services
    Market Segment
    • 79% Enterprise
    • 11% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gryphon ONE features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gryphon AI
    Company Website
    Year Founded
    1999
    HQ Location
    Boston, MA
    Twitter
    @GryphonNetworks
    4,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

Users
  • Agent
  • Sales Representative
Industries
  • Security and Investigations
  • Financial Services
Market Segment
  • 79% Enterprise
  • 11% Small-Business
Gryphon ONE features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Gryphon AI
Company Website
Year Founded
1999
HQ Location
Boston, MA
Twitter
@GryphonNetworks
4,123 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Get a quote
Relative Insight
(57)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 40% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Relative Insight features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    7.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Relative Insight Ltd
    Year Founded
    2012
    HQ Location
    London, England
    Twitter
    @RelativeInsight
    810 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

Users
No information available
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 40% Small-Business
  • 30% Mid-Market
Relative Insight features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.6
7.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Relative Insight Ltd
Year Founded
2012
HQ Location
London, England
Twitter
@RelativeInsight
810 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Read Relative Insight Reviews
Retently
(28)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retently Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Effective
    1
    Feedback Management
    1
    Helpful
    1
    Cons
    Missing Features
    1
    Poor Customer Support
    1
    Poor Management
    1
    Response Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Retently features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    6.7
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.6
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retently
    Year Founded
    2015
    HQ Location
    Mountain View, California
    Twitter
    @retently
    205 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Mid-Market
  • 39% Small-Business
Retently Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Effective
1
Feedback Management
1
Helpful
1
Cons
Missing Features
1
Poor Customer Support
1
Poor Management
1
Response Delays
1
Retently features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
6.7
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.6
6.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Retently
Year Founded
2015
HQ Location
Mountain View, California
Twitter
@retently
205 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Retently Reviews
Idiomatic
(12)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Enterprise
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Idiomatic features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.1
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Idiomatic
    Year Founded
    2015
    HQ Location
    Palo Alto, California
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Enterprise
  • 25% Mid-Market
Idiomatic features and usability ratings that predict user satisfaction
0.0
No information available
9.1
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Idiomatic
Year Founded
2015
HQ Location
Palo Alto, California
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Read Idiomatic Reviews
Lang.ai
(24)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

    Users
    No information available
    Industries
    • Food Production
    Market Segment
    • 63% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lang.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    2
    Insights Generation
    2
    Intuitive
    2
    Reporting
    2
    Cons
    Inaccurate Data
    1
    Lack of Specificity
    1
    Not Intuitive
    1
    Poor Understanding
    1
    Tagging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lang.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    9.6
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lang.ai
    Year Founded
    2018
    HQ Location
    New York, US
    Twitter
    @_langAI
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

Users
No information available
Industries
  • Food Production
Market Segment
  • 63% Mid-Market
  • 17% Enterprise
Lang.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
2
Insights Generation
2
Intuitive
2
Reporting
2
Cons
Inaccurate Data
1
Lack of Specificity
1
Not Intuitive
1
Poor Understanding
1
Tagging Issues
1
Lang.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
9.6
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Lang.ai
Year Founded
2018
HQ Location
New York, US
Twitter
@_langAI
307 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read Lang.ai Reviews
Mopinion
(28)4.1 out of 5
Save to My Lists
Entry Level Price:Starting at €259.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user fe

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mopinion features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    5.0
    Thematic Analysis
    Average: 8.7
    4.6
    Custom Reports and Dashboards
    Average: 8.6
    6.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mopinion
    Year Founded
    2013
    HQ Location
    Rotterdam, South Holland
    Twitter
    @managefeedback
    2,320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user fe

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Mopinion features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
5.0
Thematic Analysis
Average: 8.7
4.6
Custom Reports and Dashboards
Average: 8.6
6.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Mopinion
Year Founded
2013
HQ Location
Rotterdam, South Holland
Twitter
@managefeedback
2,320 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Mopinion Reviews
Feedbackly
(29)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feedbackly features and usability ratings that predict user satisfaction
    6.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    7.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feedbackly.
    Year Founded
    2012
    HQ Location
    Helsinki, Finland
    Twitter
    @feedbacklyapp
    1,833 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 38% Mid-Market
Feedbackly features and usability ratings that predict user satisfaction
6.1
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.6
7.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Feedbackly.
Year Founded
2012
HQ Location
Helsinki, Finland
Twitter
@feedbacklyapp
1,833 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read Feedbackly Reviews
CoNote
(12)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CoNote transcribes, analyzes, and organizes your qualitative research while you collaborate with your team.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CoNote Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Video Recording
    6
    Features
    5
    Interviews
    5
    Resource Availability
    4
    Cons
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CoNote features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CoNote
    Year Founded
    2023
    HQ Location
    San Diego, California
    Twitter
    @conoteai
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CoNote transcribes, analyzes, and organizes your qualitative research while you collaborate with your team.

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 25% Mid-Market
CoNote Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Video Recording
6
Features
5
Interviews
5
Resource Availability
4
Cons
Missing Features
1
CoNote features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
CoNote
Year Founded
2023
HQ Location
San Diego, California
Twitter
@conoteai
11 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Read CoNote Reviews
Producter
(10)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Producter is a product management software for customer-centric product teams. It helps product teams a complete cycle between collecting feedback, managing tasks, tracking roadmap, and sharing update

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Producter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Improvement
    2
    Data Management
    1
    Easy Access
    1
    Easy Creation
    1
    Cons
    Confusing Usage
    1
    Limitations
    1
    Limited Options
    1
    Overwhelming
    1
    Overwhelming Choices
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Producter features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Producter
    Year Founded
    2022
    HQ Location
    Remote, EE
    Twitter
    @producter
    789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Producter is a product management software for customer-centric product teams. It helps product teams a complete cycle between collecting feedback, managing tasks, tracking roadmap, and sharing update

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 10% Mid-Market
Producter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Improvement
2
Data Management
1
Easy Access
1
Easy Creation
1
Cons
Confusing Usage
1
Limitations
1
Limited Options
1
Overwhelming
1
Overwhelming Choices
1
Producter features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.6
8.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Producter
Year Founded
2022
HQ Location
Remote, EE
Twitter
@producter
789 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Producter Reviews
Stratifyd
(20)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insigh

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Enterprise
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stratifyd features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    5.0
    Thematic Analysis
    Average: 8.7
    6.7
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stratifyd
    Year Founded
    2015
    HQ Location
    Charlotte, US
    Twitter
    @getStratifyd
    1,025 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insigh

Users
No information available
Industries
No information available
Market Segment
  • 70% Enterprise
  • 20% Mid-Market
Stratifyd features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
5.0
Thematic Analysis
Average: 8.7
6.7
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Stratifyd
Year Founded
2015
HQ Location
Charlotte, US
Twitter
@getStratifyd
1,025 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Stratifyd Reviews
Verint Voice of the Customer
(41)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 51% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Voice of the Customer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Customer Support
    5
    Analytics
    3
    Customer Satisfaction
    3
    Easy Setup
    3
    Cons
    Limited Reporting
    3
    Survey Issues
    3
    Difficult Reporting
    2
    Learning Curve
    2
    Slow Loading
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Voice of the Customer features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,297 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

Users
No information available
Industries
  • Retail
Market Segment
  • 51% Enterprise
  • 34% Mid-Market
Verint Voice of the Customer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Customer Support
5
Analytics
3
Customer Satisfaction
3
Easy Setup
3
Cons
Limited Reporting
3
Survey Issues
3
Difficult Reporting
2
Learning Curve
2
Slow Loading
2
Verint Voice of the Customer features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,757 Twitter followers
LinkedIn® Page
www.linkedin.com
4,297 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Read Verint Voice of the Customer Reviews
Yabble
(11)4.6 out of 5
Save to My Lists
Entry Level Price:$8,900.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Effortless insights are as easy as 1, 2, 3, Yabble. From revolutionary Virtual Audiences that give you insights in minutes, to a suite of AI tools that allow you to analyze your data 1000x faster tha

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yabble features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yabble
    Year Founded
    2013
    HQ Location
    Auckland, NZ
    Twitter
    @YabbleAI
    73 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Effortless insights are as easy as 1, 2, 3, Yabble. From revolutionary Virtual Audiences that give you insights in minutes, to a suite of AI tools that allow you to analyze your data 1000x faster tha

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
Yabble features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Yabble
Year Founded
2013
HQ Location
Auckland, NZ
Twitter
@YabbleAI
73 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Read Yabble Reviews
Cauliflower
(10)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at €499.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cauliflower is an AI-powered text analytics platform designed to help organizations extract structured insights from open-ended responses, customer reviews, and qualitative feedback data. It belongs t

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 40% Small-Business
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cauliflower features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    0.0
    No information available
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cauliflower
    Year Founded
    2019
    HQ Location
    Hamburg, Hamburg
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cauliflower is an AI-powered text analytics platform designed to help organizations extract structured insights from open-ended responses, customer reviews, and qualitative feedback data. It belongs t

Users
No information available
Industries
  • Market Research
Market Segment
  • 40% Small-Business
  • 30% Enterprise
Cauliflower features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
0.0
No information available
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Cauliflower
Year Founded
2019
HQ Location
Hamburg, Hamburg
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read Cauliflower Reviews
DataEQ
(19)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 58% Small-Business
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DataEQ features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DataEQ
    Year Founded
    2007
    HQ Location
    London, London
    Twitter
    @DataEQ
    6,002 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    123 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company of

Users
No information available
Industries
No information available
Market Segment
  • 58% Small-Business
  • 32% Enterprise
DataEQ features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
DataEQ
Year Founded
2007
HQ Location
London, London
Twitter
@DataEQ
6,002 Twitter followers
LinkedIn® Page
www.linkedin.com
123 employees on LinkedIn®
Read DataEQ Reviews
TheySaid
(41)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TheySaid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback
    15
    Engagement
    14
    Helpful
    13
    Customer Insights
    12
    Ease of Use
    12
    Cons
    Limited Customization
    4
    Limited Questions
    3
    Missing Features
    3
    Not Intuitive
    3
    Outdated Design
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TheySaid features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    9.4
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Theysaid inc.
    Year Founded
    2023
    HQ Location
    Palo Alto, California
    Twitter
    @TheySaidHQ
    18 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
TheySaid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback
15
Engagement
14
Helpful
13
Customer Insights
12
Ease of Use
12
Cons
Limited Customization
4
Limited Questions
3
Missing Features
3
Not Intuitive
3
Outdated Design
3
TheySaid features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
9.4
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Theysaid inc.
Year Founded
2023
HQ Location
Palo Alto, California
Twitter
@TheySaidHQ
18 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read TheySaid Reviews
Wordnerds
(13)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 69% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wordnerds Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    8
    Insights Generation
    8
    Ease of Use
    7
    Analytics
    6
    Customer Support
    6
    Cons
    Data Management
    2
    Review Difficulties
    2
    Accuracy Issues
    1
    AI Inaccuracy
    1
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wordnerds features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.3
    Thematic Analysis
    Average: 8.7
    7.0
    Custom Reports and Dashboards
    Average: 8.6
    7.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wordnerds
    Year Founded
    2017
    HQ Location
    Gateshead, Tyne and Wear
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses a

Users
No information available
Industries
No information available
Market Segment
  • 69% Enterprise
  • 31% Mid-Market
Wordnerds Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
8
Insights Generation
8
Ease of Use
7
Analytics
6
Customer Support
6
Cons
Data Management
2
Review Difficulties
2
Accuracy Issues
1
AI Inaccuracy
1
AI Limitations
1
Wordnerds features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.3
Thematic Analysis
Average: 8.7
7.0
Custom Reports and Dashboards
Average: 8.6
7.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Wordnerds
Year Founded
2017
HQ Location
Gateshead, Tyne and Wear
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read Wordnerds Reviews
Zeda.io
(31)4.3 out of 5
Save to My Lists
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zeda.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Ease
    3
    Intuitive
    3
    User Interface
    3
    Customizability
    2
    Cons
    Learning Curve
    2
    Limited Customization
    2
    Steep Learning Curve
    2
    Complexity
    1
    Complex Usability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zeda.io features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    9.4
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.6
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zeda.io
    Year Founded
    2021
    HQ Location
    Bay Area, US
    Twitter
    @Zedaio
    1,152 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 42% Small-Business
Zeda.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Ease
3
Intuitive
3
User Interface
3
Customizability
2
Cons
Learning Curve
2
Limited Customization
2
Steep Learning Curve
2
Complexity
1
Complex Usability
1
Zeda.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
9.4
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
9.6
Customer Service Channels
Average: 8.7
Seller Details
Seller
Zeda.io
Year Founded
2021
HQ Location
Bay Area, US
Twitter
@Zedaio
1,152 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read Zeda.io Reviews
CustomerSure
(6)4.5 out of 5
Save to My Lists
Entry Level Price:£999.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CustomerSure Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    3
    Customer Feedback
    2
    Feedback Management
    2
    Helpful
    2
    Cons
    Dashboard Issues
    1
    Improvement Needed
    1
    Learning Curve
    1
    Not Intuitive
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CustomerSure features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    6.1
    Thematic Analysis
    Average: 8.7
    6.7
    Custom Reports and Dashboards
    Average: 8.6
    7.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CustomerSure
    Year Founded
    2010
    HQ Location
    Newcastle upon Tyne, United Kingdom
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 33% Mid-Market
CustomerSure Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
3
Customer Feedback
2
Feedback Management
2
Helpful
2
Cons
Dashboard Issues
1
Improvement Needed
1
Learning Curve
1
Not Intuitive
1
Poor Customer Support
1
CustomerSure features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
6.1
Thematic Analysis
Average: 8.7
6.7
Custom Reports and Dashboards
Average: 8.6
7.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
CustomerSure
Year Founded
2010
HQ Location
Newcastle upon Tyne, United Kingdom
LinkedIn® Page
www.linkedin.com
Read CustomerSure Reviews
CX Index
(10)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CX Index is a SaaS Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CX Index features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CX Index™
    Year Founded
    2012
    HQ Location
    Dublin, Ireland
    Twitter
    @cxindex
    823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CX Index is a SaaS Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can m

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 20% Enterprise
CX Index features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
CX Index™
Year Founded
2012
HQ Location
Dublin, Ireland
Twitter
@cxindex
823 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Read CX Index Reviews
Decode
(51)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive cr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Enterprise
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Decode Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    10
    Ease of Use
    9
    Data Analysis
    6
    Analytics
    5
    Helpful
    5
    Cons
    Learning Curve
    5
    Not User-Friendly
    4
    Steep Learning Curve
    4
    Dashboard Issues
    3
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Decode features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Entropik Technologies
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    Twitter
    @entropik_io
    583 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive cr

Users
No information available
Industries
No information available
Market Segment
  • 45% Enterprise
  • 41% Mid-Market
Decode Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
10
Ease of Use
9
Data Analysis
6
Analytics
5
Helpful
5
Cons
Learning Curve
5
Not User-Friendly
4
Steep Learning Curve
4
Dashboard Issues
3
Difficult Learning
3
Decode features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Entropik Technologies
Year Founded
2016
HQ Location
Bengaluru, IN
Twitter
@entropik_io
583 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Decode Reviews
Feedier
(25)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedier is a B2B feedback management solution, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place. Our platform allows you to instantly

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 84% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feedier features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feedier
    Year Founded
    2018
    HQ Location
    Lille, Hauts-de-France
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedier is a B2B feedback management solution, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place. Our platform allows you to instantly

Users
No information available
Industries
No information available
Market Segment
  • 84% Small-Business
  • 8% Mid-Market
Feedier features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Feedier
Year Founded
2018
HQ Location
Lille, Hauts-de-France
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Feedier Reviews
Stylo
(13)4.6 out of 5
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automated responses & translation enhancing agent productivity & brand-alignment for Zendesk. Try Stylo for free for the first 14 days. What Can Stylo Do? - Boost your agents with the effici

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stylo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Effective
    3
    Customer Support
    2
    Intuitive
    2
    Automation
    1
    Cons
    AI Limitations
    1
    Integration Issues
    1
    Language Limitations
    1
    Learning Curve
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stylo features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    9.7
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    9.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stylo
    Year Founded
    2020
    HQ Location
    Boulder, CO
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automated responses & translation enhancing agent productivity & brand-alignment for Zendesk. Try Stylo for free for the first 14 days. What Can Stylo Do? - Boost your agents with the effici

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 38% Enterprise
Stylo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Effective
3
Customer Support
2
Intuitive
2
Automation
1
Cons
AI Limitations
1
Integration Issues
1
Language Limitations
1
Learning Curve
1
Limitations
1
Stylo features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
9.7
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
9.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Stylo
Year Founded
2020
HQ Location
Boulder, CO
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Read Stylo Reviews
Apex
(5)4.0 out of 5
View top Consulting Services for Apex
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apex is an advanced intelligence platform that fuses behavioral science and AI to decode customer decision-making. Going beyond traditional metrics like NPS and CSat, Apex identifies impactful strateg

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Call Management
    1
    Customer Insights
    1
    Customer Support
    1
    Customization
    1
    Cons
    Expensive
    1
    Limitations
    1
    Poor Understanding
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apex features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    7.5
    Custom Reports and Dashboards
    Average: 8.6
    7.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apex Scoring System
    Year Founded
    2019
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apex is an advanced intelligence platform that fuses behavioral science and AI to decode customer decision-making. Going beyond traditional metrics like NPS and CSat, Apex identifies impactful strateg

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
Apex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Call Management
1
Customer Insights
1
Customer Support
1
Customization
1
Cons
Expensive
1
Limitations
1
Poor Understanding
1
Steep Learning Curve
1
Apex features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
7.5
Custom Reports and Dashboards
Average: 8.6
7.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Apex Scoring System
Year Founded
2019
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read Apex Reviews
ClientZen
(5)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClientZen is a customer feedback analytics tool that automatically tags any bug, missing feature, or customer request to support better product decisions.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClientZen features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.4
    Thematic Analysis
    Average: 8.7
    9.6
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClientZen
    Year Founded
    2020
    HQ Location
    Iasi
    Twitter
    @clientzenio
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClientZen is a customer feedback analytics tool that automatically tags any bug, missing feature, or customer request to support better product decisions.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
ClientZen features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.4
Thematic Analysis
Average: 8.7
9.6
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
ClientZen
Year Founded
2020
HQ Location
Iasi
Twitter
@clientzenio
11 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Read ClientZen Reviews
Loris
(11)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, usi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Mid-Market
    • 18% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Loris features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Loris
    Year Founded
    2018
    HQ Location
    New York, US
    Twitter
    @loris_ai
    234 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, usi

Users
No information available
Industries
No information available
Market Segment
  • 73% Mid-Market
  • 18% Enterprise
Loris features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
10.0
Custom Reports and Dashboards
Average: 8.6
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Loris
Year Founded
2018
HQ Location
New York, US
Twitter
@loris_ai
234 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Read Loris Reviews
Macorva
(13)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced ana

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 46% Mid-Market
    • 46% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Macorva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Helpful
    4
    Customer Support
    3
    Easy Implementation
    3
    Easy Integrations
    3
    Cons
    Lack of Customization
    2
    Limitations
    2
    Limited Features
    2
    Limited Options
    2
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Macorva features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    7.2
    Thematic Analysis
    Average: 8.7
    6.7
    Custom Reports and Dashboards
    Average: 8.6
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Macorva
    Year Founded
    2018
    HQ Location
    Houston, TX
    Twitter
    @MacorvaSoftware
    54 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced ana

Users
No information available
Industries
No information available
Market Segment
  • 46% Mid-Market
  • 46% Enterprise
Macorva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Helpful
4
Customer Support
3
Easy Implementation
3
Easy Integrations
3
Cons
Lack of Customization
2
Limitations
2
Limited Features
2
Limited Options
2
AI Limitations
1
Macorva features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
7.2
Thematic Analysis
Average: 8.7
6.7
Custom Reports and Dashboards
Average: 8.6
6.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Macorva
Year Founded
2018
HQ Location
Houston, TX
Twitter
@MacorvaSoftware
54 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Macorva Reviews
Wavetec
(32)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i

    Users
    No information available
    Industries
    • Banking
    Market Segment
    • 56% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wavetec Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Customer Service
    3
    Ease of Use
    3
    Data Management
    2
    Efficiency
    2
    Cons
    Technical Issues
    3
    Limited Functionality
    2
    Slow Performance
    2
    Access Issues
    1
    Additional Costs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavetec features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    5.0
    Thematic Analysis
    Average: 8.7
    6.7
    Custom Reports and Dashboards
    Average: 8.6
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavetec
    Year Founded
    1986
    HQ Location
    Dubai
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i

Users
No information available
Industries
  • Banking
Market Segment
  • 56% Small-Business
  • 22% Mid-Market
Wavetec Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Customer Service
3
Ease of Use
3
Data Management
2
Efficiency
2
Cons
Technical Issues
3
Limited Functionality
2
Slow Performance
2
Access Issues
1
Additional Costs
1
Wavetec features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
5.0
Thematic Analysis
Average: 8.7
6.7
Custom Reports and Dashboards
Average: 8.6
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Wavetec
Year Founded
1986
HQ Location
Dubai
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Read Wavetec Reviews
Hark
(11)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hark Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Helpful
    6
    Customer Insights
    5
    Ease of Use
    4
    Authentic Engagement
    3
    Cons
    Chatbot Issues
    1
    Data Management
    1
    Inefficiency
    1
    Not Intuitive
    1
    Payment Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hark features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.4
    Thematic Analysis
    Average: 8.7
    9.4
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hark Technologies
    Year Founded
    2021
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hark helps brands collect, analyze and report on customer feedback in a modern & video-first approach. We see results of 30% more feedback and useful insights (powered by AI) that a normal survey-

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 45% Small-Business
Hark Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Helpful
6
Customer Insights
5
Ease of Use
4
Authentic Engagement
3
Cons
Chatbot Issues
1
Data Management
1
Inefficiency
1
Not Intuitive
1
Payment Issues
1
Hark features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.4
Thematic Analysis
Average: 8.7
9.4
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Hark Technologies
Year Founded
2021
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Read Hark Reviews
LiveAgent
(1,513)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
    • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
    • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    29
    Features
    29
    Helpful
    28
    Efficiency
    23
    Cons
    Lack of Features
    10
    Missing Features
    8
    Limited Features
    7
    Integration Issues
    6
    Steep Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
  • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
  • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
29
Features
29
Helpful
28
Efficiency
23
Cons
Lack of Features
10
Missing Features
8
Limited Features
7
Integration Issues
6
Steep Learning Curve
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
494 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Olvy
(6)5.0 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Olvy features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Olvy
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @olvyhq
    1,013 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of

Users
No information available
Industries
No information available
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Olvy features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Olvy
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@olvyhq
1,013 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Olvy Reviews
Revuze
(4)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optim

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Enterprise
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Revuze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Dashboard Usability
    2
    Ease of Use
    2
    Insights Generation
    2
    Customer Insights
    1
    Cons
    Limited Access
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Revuze features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revuze
    Twitter
    @revuze
    747 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optim

Users
No information available
Industries
No information available
Market Segment
  • 75% Enterprise
  • 25% Small-Business
Revuze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Dashboard Usability
2
Ease of Use
2
Insights Generation
2
Customer Insights
1
Cons
Limited Access
1
Revuze features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
0.0
No information available
Seller Details
Seller
Revuze
Twitter
@revuze
747 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Read Revuze Reviews
Viable
(4)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Viable is a revolutionary AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions, faster. Our platform provides in-depth analysis and actionable in

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Viable features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Viable
    Year Founded
    2020
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Viable is a revolutionary AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions, faster. Our platform provides in-depth analysis and actionable in

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Viable features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Viable
Year Founded
2020
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read Viable Reviews
Anecdote
(3)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Anecdote is an AI-powered feedback analytics platform purpose-built for Product, CX, and Engineering teams to uncover a goldmine of insights from their customers' feedback. Plug in your qualitative fe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Anecdote features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    7.8
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Anecdote AI
    Year Founded
    2022
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Anecdote is an AI-powered feedback analytics platform purpose-built for Product, CX, and Engineering teams to uncover a goldmine of insights from their customers' feedback. Plug in your qualitative fe

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Enterprise
Anecdote features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
7.8
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Anecdote AI
Year Founded
2022
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Anecdote Reviews
Cotera OS
(3)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cotera OS helps customer experience teams transform unstructured feedback into actionable insights through AI-powered analysis. Our platform automatically processes 100% of customer interactions to de

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cotera OS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    3
    Automation
    2
    Customer Support
    2
    Data Management
    2
    Easy Setup
    2
    Cons
    Data Management
    1
    Inadequate AI Capabilities
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cotera OS features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    0.0
    No information available
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cotera
    HQ Location
    New York, NEW YORK
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cotera OS helps customer experience teams transform unstructured feedback into actionable insights through AI-powered analysis. Our platform automatically processes 100% of customer interactions to de

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Cotera OS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
3
Automation
2
Customer Support
2
Data Management
2
Easy Setup
2
Cons
Data Management
1
Inadequate AI Capabilities
1
Cotera OS features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
0.0
No information available
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Cotera
HQ Location
New York, NEW YORK
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Cotera OS Reviews
Featurebase
(11)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 82% Small-Business
    • 9% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Featurebase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Customer Support
    4
    Feedback Management
    4
    Helpful
    4
    Integrations
    3
    Cons
    Missing Features
    3
    Email Functionality
    1
    Expensive
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Featurebase features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Featurebase
    Year Founded
    2021
    HQ Location
    Tallinn, EE
    Twitter
    @FeaturebaseHQ
    1,895 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product

Users
No information available
Industries
No information available
Market Segment
  • 82% Small-Business
  • 9% Enterprise
Featurebase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Customer Support
4
Feedback Management
4
Helpful
4
Integrations
3
Cons
Missing Features
3
Email Functionality
1
Expensive
1
Limitations
1
Limited Customization
1
Featurebase features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
6.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Featurebase
Year Founded
2021
HQ Location
Tallinn, EE
Twitter
@FeaturebaseHQ
1,895 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Featurebase Reviews
FeatureOS
(5)5.0 out of 5
Save to My Lists
Entry Level Price:Starting at $60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    featureOS: AI-Powered User Feedback & Roadmap Management featureOS transforms user feedback into actionable insights with AI-driven analysis and seamless integrations. Say goodbye to scattered fe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FeatureOS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    3
    Customer Insights
    2
    Customer Support
    2
    Ease of Use
    2
    Feature Development
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FeatureOS features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Skcript Technologies
    Year Founded
    2018
    HQ Location
    Chennai, India
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

featureOS: AI-Powered User Feedback & Roadmap Management featureOS transforms user feedback into actionable insights with AI-driven analysis and seamless integrations. Say goodbye to scattered fe

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
FeatureOS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
3
Customer Insights
2
Customer Support
2
Ease of Use
2
Feature Development
2
Cons
This product has not yet received any negative sentiments.
FeatureOS features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Skcript Technologies
Year Founded
2018
HQ Location
Chennai, India
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read FeatureOS Reviews
Halosight
(3)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Halosight is a technology company whose mission is to empower every Salesforce user to make better decisions using insights from support case histories. Our strategy is to build a scalable AI platform

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Halosight Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Insights Generation
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Halosight features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halosight
    Year Founded
    2019
    HQ Location
    Midvale, Utah
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Halosight is a technology company whose mission is to empower every Salesforce user to make better decisions using insights from support case histories. Our strategy is to build a scalable AI platform

Users
No information available
Industries
No information available
Market Segment
  • 67% Enterprise
  • 33% Mid-Market
Halosight Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Insights Generation
1
Cons
This product has not yet received any negative sentiments.
Halosight features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Halosight
Year Founded
2019
HQ Location
Midvale, Utah
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Halosight Reviews
Keatext
(4)5.0 out of 5
Save to My Lists
Entry Level Price:$550.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI f

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keatext features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keatext
    Company Website
    Year Founded
    2010
    HQ Location
    Québec, Canada
    Twitter
    @KeatextAI
    1,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI f

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Keatext features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
0.0
No information available
Seller Details
Seller
Keatext
Company Website
Year Founded
2010
HQ Location
Québec, Canada
Twitter
@KeatextAI
1,126 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Operative Intelligence
(3)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a singl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Operative Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Implementation
    2
    Easy Setup
    2
    Features
    2
    Features Variety
    2
    Cons
    Accuracy Issues
    1
    Cost Concerns
    1
    Expensive
    1
    Inaccuracy
    1
    Inaccurate Data Analysis
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Operative Intelligence features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Operative Intelligence
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a singl

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
Operative Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Implementation
2
Easy Setup
2
Features
2
Features Variety
2
Cons
Accuracy Issues
1
Cost Concerns
1
Expensive
1
Inaccuracy
1
Inaccurate Data Analysis
1
Operative Intelligence features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Operative Intelligence
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
Read Operative Intelligence Reviews
Requesty
(3)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Requesty, we believe that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Requesty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Management
    2
    Insights Generation
    2
    Ease of Use
    1
    Experience Improvement
    1
    Feedback Management
    1
    Cons
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Requesty features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.4
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Requesty
    Year Founded
    2023
    HQ Location
    London, GB
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Requesty, we believe that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Requesty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Management
2
Insights Generation
2
Ease of Use
1
Experience Improvement
1
Feedback Management
1
Cons
Limitations
1
Requesty features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.4
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Requesty
Year Founded
2023
HQ Location
London, GB
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Requesty Reviews
Zelta.ai
(3)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Built for Product and Marketing teams, Zelta is an AI feedback hub which allows you to find your customers most painful problems without digging through thousands of calls

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zelta.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    1
    Ease of Creation
    1
    Ease of Use
    1
    Easy Integrations
    1
    Feedback Management
    1
    Cons
    Filtering Issues
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zelta.ai features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zelta AI
    Year Founded
    2022
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Built for Product and Marketing teams, Zelta is an AI feedback hub which allows you to find your customers most painful problems without digging through thousands of calls

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Zelta.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
1
Ease of Creation
1
Ease of Use
1
Easy Integrations
1
Feedback Management
1
Cons
Filtering Issues
1
Limitations
1
Zelta.ai features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Zelta AI
Year Founded
2022
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Zelta.ai Reviews
BackEngine
(2)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BackEngine is a customer listening platform that analyzes communications across email, calls, Slack, and support tickets to help B2B SaaS companies understand and act on customer feedback. The platfor

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BackEngine Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights Generation
    2
    Customer Insights
    1
    Feedback Management
    1
    Improvement
    1
    Review Improvement
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BackEngine features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BackEngine
    Year Founded
    2023
    HQ Location
    Culver City, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BackEngine is a customer listening platform that analyzes communications across email, calls, Slack, and support tickets to help B2B SaaS companies understand and act on customer feedback. The platfor

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
BackEngine Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights Generation
2
Customer Insights
1
Feedback Management
1
Improvement
1
Review Improvement
1
Cons
This product has not yet received any negative sentiments.
BackEngine features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
BackEngine
Year Founded
2023
HQ Location
Culver City, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read BackEngine Reviews
BoltChatAI
(2)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As an AI-powered, fully automated qualitative market research tool, BoltChatAI is designed to foster consumer empathy in organisations by enabling brief to report in 24 hours. All you need to do is s

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoltChatAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    2
    Customer Insights
    1
    Helpful
    1
    Insights Generation
    1
    Time-Saving
    1
    Cons
    Filtering Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoltChatAI features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bolt Insight
    Year Founded
    2018
    HQ Location
    Southwark, London
    Twitter
    @boltinsightcom
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As an AI-powered, fully automated qualitative market research tool, BoltChatAI is designed to foster consumer empathy in organisations by enabling brief to report in 24 hours. All you need to do is s

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
BoltChatAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
2
Customer Insights
1
Helpful
1
Insights Generation
1
Time-Saving
1
Cons
Filtering Issues
1
BoltChatAI features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Bolt Insight
Year Founded
2018
HQ Location
Southwark, London
Twitter
@boltinsightcom
100 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read BoltChatAI Reviews
Cobbai
(2)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cobbai transforms genAI integration in customer service with a unique Control Center, the only platform offering transparent and controlled genAI workflows. By centralizing AI-ready processes, knowled

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cobbai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Feedback Management
    1
    Reporting
    1
    Time-Saving
    1
    Cons
    AI Limitations
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cobbai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cobbai
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cobbai transforms genAI integration in customer service with a unique Control Center, the only platform offering transparent and controlled genAI workflows. By centralizing AI-ready processes, knowled

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Cobbai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Feedback Management
1
Reporting
1
Time-Saving
1
Cons
AI Limitations
1
Steep Learning Curve
1
Cobbai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Cobbai
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Cobbai Reviews
Dimension Labs
(15)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dimension Labs is an unstructured conversation analytics platform that helps enterprises unlock the hidden value in customer interactions.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dimension Labs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reporting
    4
    Customer Support
    3
    Dashboard Design
    3
    Ease of Use
    3
    Insights
    3
    Cons
    Learning Curve
    4
    Customization Issues
    3
    Limited Customization
    3
    Steep Learning Curve
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dimension Labs features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dimension Labs
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dimension Labs is an unstructured conversation analytics platform that helps enterprises unlock the hidden value in customer interactions.

Users
No information available
Industries
No information available
Market Segment
  • 73% Mid-Market
  • 20% Small-Business
Dimension Labs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reporting
4
Customer Support
3
Dashboard Design
3
Ease of Use
3
Insights
3
Cons
Learning Curve
4
Customization Issues
3
Limited Customization
3
Steep Learning Curve
3
Complexity
2
Dimension Labs features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Dimension Labs
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read Dimension Labs Reviews
Herald
(2)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any cha

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Herald Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Access
    1
    Time-Saving
    1
    Cons
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Herald features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    6.7
    Thematic Analysis
    Average: 8.7
    6.7
    Custom Reports and Dashboards
    Average: 8.6
    6.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Herald
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any cha

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Herald Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Access
1
Time-Saving
1
Cons
AI Limitations
1
Herald features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
6.7
Thematic Analysis
Average: 8.7
6.7
Custom Reports and Dashboards
Average: 8.6
6.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Herald
LinkedIn® Page
www.linkedin.com
Read Herald Reviews
Intellibase
(2)3.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Elevate your product strategy with AI-driven user feedback analysis

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intellibase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Management
    2
    Ease of Creation
    1
    Ease of Use
    1
    Improvement
    1
    Time-Saving
    1
    Cons
    Filtering Issues
    1
    Search Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intellibase features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Thematic Analysis
    Average: 8.7
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intellibase
    Year Founded
    2023
    HQ Location
    San Francisco
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Elevate your product strategy with AI-driven user feedback analysis

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Intellibase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Management
2
Ease of Creation
1
Ease of Use
1
Improvement
1
Time-Saving
1
Cons
Filtering Issues
1
Search Functionality
1
Intellibase features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Thematic Analysis
Average: 8.7
9.2
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Intellibase
Year Founded
2023
HQ Location
San Francisco
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Intellibase Reviews
Product Signals
(2)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help Product teams easily organize customer feedback and close the loop with Customer Success & Sales in seconds.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Product Signals features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Product Signals
    Year Founded
    2020
    HQ Location
    San Mateo, US
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help Product teams easily organize customer feedback and close the loop with Customer Success & Sales in seconds.

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Product Signals features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Product Signals
Year Founded
2020
HQ Location
San Mateo, US
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Product Signals Reviews
Review-Analytics
(2)4.8 out of 5
View top Consulting Services for Review-Analytics
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unlock the power of data with Review Analytics, the all-in-one app designed to revolutionize the way you analyze and utilize reviews about your products and services. Seamlessly capturing and organizi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Review-Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    1
    Detailed Explanation
    1
    Insights Generation
    1
    Reviews
    1
    Tracking
    1
    Cons
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Review-Analytics features and usability ratings that predict user satisfaction
    0.0
    No information available
    7.5
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Review Analytics via Business Growth and Innovation
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unlock the power of data with Review Analytics, the all-in-one app designed to revolutionize the way you analyze and utilize reviews about your products and services. Seamlessly capturing and organizi

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Review-Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
1
Detailed Explanation
1
Insights Generation
1
Reviews
1
Tracking
1
Cons
Slow Performance
1
Review-Analytics features and usability ratings that predict user satisfaction
0.0
No information available
7.5
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Review Analytics via Business Growth and Innovation
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Review-Analytics Reviews
Viavoo
(2)3.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VIAVOO is the fastest, easiest way to get actionable insights from customer comments and conversations. Our AI-powered 360 Feedback Analytics platform provides 40+ integrations and reveals in real tim

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Viavoo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Analytics
    1
    Ease of Use
    1
    Feedback Management
    1
    Helpful
    1
    Cons
    Accuracy Issues
    1
    Complexity
    1
    Limited Customization
    1
    Not Intuitive
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Viavoo features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    viavoo
    Company Website
    Year Founded
    2009
    HQ Location
    Boulogne-Billancourt, FR
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VIAVOO is the fastest, easiest way to get actionable insights from customer comments and conversations. Our AI-powered 360 Feedback Analytics platform provides 40+ integrations and reveals in real tim

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Viavoo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Analytics
1
Ease of Use
1
Feedback Management
1
Helpful
1
Cons
Accuracy Issues
1
Complexity
1
Limited Customization
1
Not Intuitive
1
Steep Learning Curve
1
Viavoo features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
viavoo
Company Website
Year Founded
2009
HQ Location
Boulogne-Billancourt, FR
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Get a quote
ZYKRR- Experience Management Platform
(2)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Our AI/ML-enabled experience management platform brings actionable insights, customer-centricity accountability across organization hierarchy, and real-time visibility over customer and employee inter

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZYKRR- Experience Management Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Quality
    1
    Ease of Use
    1
    Experience Improvement
    1
    Insights Generation
    1
    User Interface
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZYKRR- Experience Management Platform features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Thematic Analysis
    Average: 8.7
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zykrr Technologies
    HQ Location
    Gurugram, IN
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Our AI/ML-enabled experience management platform brings actionable insights, customer-centricity accountability across organization hierarchy, and real-time visibility over customer and employee inter

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
ZYKRR- Experience Management Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Quality
1
Ease of Use
1
Experience Improvement
1
Insights Generation
1
User Interface
1
Cons
This product has not yet received any negative sentiments.
ZYKRR- Experience Management Platform features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Thematic Analysis
Average: 8.7
10.0
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Zykrr Technologies
HQ Location
Gurugram, IN
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Read ZYKRR- Experience Management Platform Reviews
Cloutly
(1)5.0 out of 5
Save to My Lists
Entry Level Price:$27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Sw

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cloutly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbots
    1
    Communication
    1
    Customer Support
    1
    Customizability
    1
    Flexibility
    1
    Cons
    Limited Features
    1
    Limited Tools
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cloutly features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cloutly
    Year Founded
    2019
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Sw

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Cloutly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbots
1
Communication
1
Customer Support
1
Customizability
1
Flexibility
1
Cons
Limited Features
1
Limited Tools
1
Cloutly features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Cloutly
Year Founded
2019
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Cloutly Reviews
Commerce AI
(1)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commerce.AI helps activate unstructured customer experience data. Our technology extracts attributes, intents, marketing opportunities and other insights from voice, chat, text & video data. Our u

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Commerce AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Commerce.AI
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Commerce.AI helps activate unstructured customer experience data. Our technology extracts attributes, intents, marketing opportunities and other insights from voice, chat, text & video data. Our u

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Commerce AI features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
8.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Commerce.AI
LinkedIn® Page
www.linkedin.com
Read Commerce AI Reviews
Cycle App
(1)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cycle is a unified feedback platform for modern teams. We create a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cycle App Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    1
    Reviews
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cycle App features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cycle.app
Product Description
How are these determined?Information
This description is provided by the seller.

Cycle is a unified feedback platform for modern teams. We create a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Cycle App Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
1
Reviews
1
Cons
This product has not yet received any negative sentiments.
Cycle App features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cycle.app
Read Cycle App Reviews
Dolphin AI
(1)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dolphin AI is the next gen AI-powered Voice of the Customer copilot. We take all your customer feedback, consolidate it into one place and analyze it for insights & themes so that you don’t need

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dolphin AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    1
    Customizability
    1
    Feedback Management
    1
    Time-Saving
    1
    Tracking Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dolphin AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    10.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dolphin AI
    Year Founded
    2024
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dolphin AI is the next gen AI-powered Voice of the Customer copilot. We take all your customer feedback, consolidate it into one place and analyze it for insights & themes so that you don’t need

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Dolphin AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
1
Customizability
1
Feedback Management
1
Time-Saving
1
Tracking Efficiency
1
Cons
This product has not yet received any negative sentiments.
Dolphin AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
10.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Dolphin AI
Year Founded
2024
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Dolphin AI Reviews
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