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The Top 20 Feedback Analytics Software

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The Top 20 Feedback Analytics Software
G2 Satisfaction Score
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Overall Satisfaction Score
100
Top Industries of Reviewers:
Hospital & Health Care
33%
Real Estate
28%
Financial Services
20%
Construction
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.7
9.6
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.6
9.4
Overall Satisfaction Score
98
Top Industries of Reviewers:
Financial Services
65%
Insurance
16%
Retail
13%
Telecommunications
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.3
9.9
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.6
10.0
Overall Satisfaction Score
90
Top Industries of Reviewers:
Education Management
28%
Marketing and Advertising
27%
Information Technology and Services
23%
Non-Profit Organization Management
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.7
9.1
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.6
8.8
Ease of Admin
Average: 8.6
9.1
Overall Satisfaction Score
83
Top Industries of Reviewers:
Retail
43%
Health, Wellness and Fitness
40%
Consumer Services
10%
Cosmetics
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 8.6
9.9
Overall Satisfaction Score
79
Top Industries of Reviewers:
Retail
46%
Education Management
38%
Primary/Secondary Education
10%
Automotive
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.1
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.7
9.6
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.6
9.3
Overall Satisfaction Score
77
Top Industries of Reviewers:
Banking
44%
Information Technology and Services
22%
Telecommunications
22%
Real Estate
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 8.6
10.0
Overall Satisfaction Score
68
Top Industries of Reviewers:
Telecommunications
44%
Oil & Energy
33%
Consumer Services
17%
Hospitality
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.0
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.7
9.9
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 8.6
9.5
Overall Satisfaction Score
67
Top Industries of Reviewers:
Information Technology and Services
32%
Computer Software
27%
Marketing and Advertising
23%
Education Management
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.1
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.7
9.2
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 8.6
9.1
Overall Satisfaction Score
65
Top Industries of Reviewers:
Retail
42%
Consumer Services
25%
Financial Services
17%
Computer Software
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.7
9.4
Ease of Setup
Average: 9.3
9.5
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 8.6
8.9
Overall Satisfaction Score
65
Top Industries of Reviewers:
Marketing and Advertising
40%
Consumer Services
20%
Computer Software
20%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.7
9.5
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.6
8.6
Ease of Admin
Average: 8.6
9.0
Overall Satisfaction Score
65
Top Industries of Reviewers:
Telecommunications
30%
Computer Software
30%
Automotive
20%
Airlines/Aviation
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.6
8.2
Overall Satisfaction Score
64
Top Industries of Reviewers:
Computer Software
50%
Information Technology and Services
25%
Consumer Goods
13%
Business Supplies and Equipment
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.1
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.7
10.0
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.6
0.0
Overall Satisfaction Score
64
Top Industries of Reviewers:
Computer Software
53%
Financial Services
24%
Information Technology and Services
18%
Education Management
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.7
9.4
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.6
9.1
Overall Satisfaction Score
64
Top Industries of Reviewers:
Marketing and Advertising
33%
Financial Services
22%
Consumer Services
22%
Automotive
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.7
9.8
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.6
9.7
Overall Satisfaction Score
61
Top Industries of Reviewers:
Retail
42%
Financial Services
25%
Food & Beverages
19%
Apparel & Fashion
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.7
9.1
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 8.6
8.7
Overall Satisfaction Score
61
Top Industries of Reviewers:
Food & Beverages
37%
Leisure, Travel & Tourism
27%
Marketing and Advertising
23%
Hospitality
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.7
9.8
Ease of Setup
Average: 9.3
7.5
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.6
9.6
Overall Satisfaction Score
60
Top Industries of Reviewers:
Financial Services
68%
Telecommunications
13%
Investment Management
11%
Automotive
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.7
9.6
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.6
9.2
Overall Satisfaction Score
58
Top Industries of Reviewers:
Market Research
33%
Automotive
27%
Logistics and Supply Chain
20%
Higher Education
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.7
9.9
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.6
9.1
Overall Satisfaction Score
57
Top Industries of Reviewers:
Information Technology and Services
36%
Computer Software
27%
Food & Beverages
18%
Telecommunications
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.7
9.8
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.6
5.8
Overall Satisfaction Score
56
Top Industries of Reviewers:
Information Technology and Services
33%
Financial Services
33%
Consumer Services
17%
Design
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.7
9.8
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.6
9.4
Ease of Admin
Average: 8.6
8.8