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The Top 20 Feedback Analytics Software

Check out this list of the top Feedback Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Birdeye

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Hospital & Health Care

33%

Real Estate

28%

Financial Services

20%

Construction

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 8.6

9.4

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

65%

Insurance

16%

Retail

13%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.6

10.0

SurveyMonkey

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

28%

Marketing and Advertising

27%

Information Technology and Services

23%

Non-Profit Organization Management

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.7

9.1

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 8.6

9.1

Edge

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Health, Wellness and Fitness

40%

Consumer Services

10%

Cosmetics

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 8.6

9.9

Resonate CX

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

46%

Education Management

38%

Primary/Secondary Education

10%

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 8.6

9.3

Q-Flow Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

44%

Information Technology and Services

22%

Telecommunications

22%

Real Estate

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 8.6

10.0

Puzzel CX Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

44%

Oil & Energy

33%

Consumer Services

17%

Hospitality

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 8.6

9.5

SurveySparrow

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

32%

Computer Software

27%

Marketing and Advertising

23%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 8.6

9.1

Medallia Agent Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

42%

Consumer Services

25%

Financial Services

17%

Computer Software

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 8.6

8.9

#10

Dialpad Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

40%

Consumer Services

20%

Computer Software

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

8.6

Ease of Admin

Average: 8.6

9.0

#11

Thematic

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

30%

Computer Software

30%

Automotive

20%

Airlines/Aviation

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 8.6

8.2

#12

Syncly

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

25%

Consumer Goods

13%

Business Supplies and Equipment

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.6

0.0

#13

Survicate

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Financial Services

24%

Information Technology and Services

18%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.6

9.1

#14

ReviewTrackers

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Financial Services

22%

Consumer Services

22%

Automotive

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.6

9.7

#15

Chattermill

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

42%

Financial Services

25%

Food & Beverages

19%

Apparel & Fashion

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.1

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 8.6

8.7

#16

AnyRoad

Overall Satisfaction Score

Top Industries of Reviewers:

Food & Beverages

37%

Leisure, Travel & Tourism

27%

Marketing and Advertising

23%

Hospitality

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.3

7.5

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 8.6

9.6

#17

dropthought

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

68%

Telecommunications

13%

Investment Management

11%

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 8.6

9.2

#18

Kapiche

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

33%

Automotive

27%

Logistics and Supply Chain

20%

Higher Education

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.6

9.1

#19

CustomerGauge

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

27%

Food & Beverages

18%

Telecommunications

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 8.6

5.8

#20

PrediCX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Financial Services

33%

Consumer Services

17%

Design

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 8.6

8.8