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Lumoa Pricing Overview

Lumoa at a glance

Our prices vary depending on the amount of customer feedback analysed.

Lumoa has 4 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Lumoa Plans	Free TrialPer Month	Unlimited users 1,000 Feedback responses/lifetime Unlimited Users 1 feedback source Generative AI features (e.g., Ask Lumoa, Lumoa summaries, etc.) See what topics drive your CX KPIs up and down Assign tasks and notifications to close the loop Show More
Simple	Starting at €525.00Per Month	Unlimited users 500 feedback responses/month Unlimited Users Generative AI features (e.g., Ask Lumoa, Lumoa summaries, etc.) 1 feedback source See what topics drive your CX KPIs up and down Assign tasks and notifications to close the loop Show More
Professional	Starting at €999.00Per Month	Unlimited users 1,000 feedback responses / month Unlimited users Multiple feedback sources Generative AI features (e.g., Ask Lumoa, Lumoa summaries, etc.) Unlimited # of feedback sources See what topics drive your CX KPIs up and down Assign tasks and notifications to close the loop API integrations Show More
Custom	Contact UsPer Month	Unlimited users More than 1,000 feedback / month Unlimited users Multiple feedback sources Support tickets (chat, emails, phone calls) Generative AI features (e.g., Ask Lumoa, Lumoa summaries, Support Tickets summarization, etc.) See what topics drive your CX KPIs up and down Assign tasks and notifications to close the loop API integrations SSO Show More

Lumoa pricing & plans

Free Trial is available

Pricing information for Lumoa is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Lumoa must be conducted with the seller.

Pricing information was last updated on October 09, 2024

Top Rated Lumoa Alternatives

Qualtrics Customer Experience

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4.3 out of 5

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Lumoa Alternatives Pricing

The following is a quick overview of editions offered by other Feedback Analytics Software

Qualtrics Customer Experience Frontline Care	Contact Us	Best for customer experience and contact center leaders who want to retain and upsell more customers Contact Center Analytics Quality Management and Compliance (add-on) Real-Time Agent Productivity (add-on)
AskNicely PLATFORM	Contact UsPer Year	Everything you need for a world-class customer experience program Unlimited email & web surveys Desktop, smart TV & mobile dashboards Coaching insights Employee experience insights User roles & role based permissions Automated workflows Enhanced security & data encription Case management & escalations Real-time notifications Text Analytics Dynamic survey experience Client communications via Email or SMS Branded email Domain Dedicated Customer Success Manager US based technical support team (Chat, Email or Zoom) Unlimited JSON API access Access to AskNicely customer experience Master Classes 30 Native integrations including: HubSpot, Intercom, ZenDesk, Qualtics, Zapier, ZohoDesk, Slack, Shopify, Vonigo, MixPanel, BigCommerce, Freshdesk, Results.com, PropertySuite Show More
SurveySparrow Basic	$19.00	Essential features for individuals to get started in one pack. 2,500 Responses Accept payments Display logic & Skip logic Personalize with custom variables Share via Embed & QR code Scoring Set cut-off date for surveys Schedule surveys Download responses as PDF 5000+ integrations with Zapier Integrate with Google Sheets Show More

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various Lumoa alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Lumoa Categories on G2

Feedback Analytics

Experience Management

Text Analysis

Feedback Analytics

Experience Management

Text Analysis

Lumoa Pricing Reviews

Matthieu B.

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

11/28/2023

"I recommend Lumoa to every organisation - their sentiment analysis is a game changer"

What do you like best about Lumoa?

The sentiment analysis has helped my organisaton tremendously.

It's now very easy to understand with greater depth what customers mention regarding our business, what htey need and what they are satisfied with.

In just a few clicks we go from data to insights and the root cause of our issues, which gives us the ability to plan for projects quickly and effectively.

Highly recommended also for their features/price ratio, they are ridiculously cheap for what htey can do if you compare them with the Medallia and Qualtrics. Review collected by and hosted on G2.com.

What do you dislike about Lumoa?

Not much to add, it delivers on our expectations Review collected by and hosted on G2.com.

What problems is Lumoa solving and how is that benefiting you?

Working on the right projects, since here we can have an unbiased view of the customers perception.

Then for each sentiment, we can see how important it is and how satisfied they are.

A few cliks later we have the root causde of their problems and a list of projects to implement. Review collected by and hosted on G2.com.

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Admin Approval Link

Verified User in Retail

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

12/4/2023

"Helpful tool for analysing customer feedback"

What do you like best about Lumoa?

Lumoa brings together customer feedback from multiple sources. I find it particularly useful for keeping an eye on CSAT and NPS scores, reading the feedback, and assigning some customer comments to myself or colleagues for follow-up. Lumoa analytics tools help you get a rough understanding of the feedback topics, and allow you to drill down. Having no additional cost per user is valuable as it makes it easier to share feedback within the organisation. Lumoa team is quite helpful and reacts fast, and the tool is improving. Review collected by and hosted on G2.com.

What do you dislike about Lumoa?

Feedback analytics/categorisation is done based on a manually created model so how helpful and accurate it is depends entirely on how much time and effort you put into setting it up. Lumoa GPT functionalities are still work in progress, and AI insights not entirely accurate. The UI is somewhat dated and usability not the best although it is mostly quite functional. Review collected by and hosted on G2.com.

What problems is Lumoa solving and how is that benefiting you?

It makes it easier to get a grasp of high volumes of feedback Review collected by and hosted on G2.com.

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Helpful?