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Lumoa Features
What are the features of Lumoa?
Feedback Management
- Tagging
- Segmentation
- Custom Reports and Dashboards
Feedback Analysis
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring
Feedback Sources
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels
Setup
- Integration
Data
- Data Visualization
Analysis
- Automation
- Language Identification
Generative AI
- AI Text Summarization
Top Rated Lumoa Alternatives
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Lumoa Categories on G2
Filter for Features
Analytics
Net Promoter Score (NPS) | Calculates net promoter score (NPS) using customer feedback data. | Not enough data | |
Customer Satisfaction (CSAT) Score | Calculates customer satisfaction (CSAT) score using customer feedback data. | Not enough data | |
Customer Effort Score (CES) | Calculates customer effort score (CES) using customer feedback data. | Not enough data | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. | Not enough data |
Customization
Stakeholder Management | Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | Not enough data | |
Multilanguage Support | Allow users to create surveys and repond to customer feedback in a variety of languages. | Not enough data | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. | Not enough data | |
Vertical-specific Solutions | Vendor provides industry- or role-specific experience management solutions. | Not enough data | |
Pre-Built Parameterization | Based on 11 Lumoa reviews. Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. | 73% (Based on 11 reviews) | |
Custom Extension | Allow user to add custom functions to Analysis capabilities 11 reviewers of Lumoa have provided feedback on this feature. | 70% (Based on 11 reviews) | |
Compositionality | Based on 11 Lumoa reviews. User created models can be used as features/pre-built in other models | 68% (Based on 11 reviews) |
Feedback Management
Tagging | As reported in 17 Lumoa reviews. Tag content to organize and assign to specific departments or categories | 80% (Based on 17 reviews) | |
Segmentation | Based on 18 Lumoa reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 75% (Based on 18 reviews) | |
Custom Reports and Dashboards | Based on 21 Lumoa reviews. Allows users to easily build customized reports and dashboards. | 81% (Based on 21 reviews) |
Feedback Analysis
Thematic Analysis | As reported in 18 Lumoa reviews. Identifies key phrases, themes, and patterns within a given text | 80% (Based on 18 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 20 Lumoa reviews. | 88% (Based on 20 reviews) | |
NPS/CSAT Scoring | As reported in 19 Lumoa reviews. Measures and reports on NPS, CSAT, or other metrics over time | 89% (Based on 19 reviews) |
Feedback Sources
Online Reviews | Based on 16 Lumoa reviews. Analyzes feedback from online reviews | 74% (Based on 16 reviews) | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 19 Lumoa reviews. | 78% (Based on 19 reviews) | |
Social Media | Analyzes customer feedback from social media This feature was mentioned in 17 Lumoa reviews. | 69% (Based on 17 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 17 reviewers of Lumoa have provided feedback on this feature. | 75% (Based on 17 reviews) |
Setup
Integration | Provides the ability to import data from a variety of sources and in multiple data formats. This feature was mentioned in 12 Lumoa reviews. | 78% (Based on 12 reviews) | |
Maintenance | As reported in 11 Lumoa reviews. Consistently maintains, updates, and tests data sources to ensure quality. | 77% (Based on 11 reviews) | |
No-Code | As reported in 11 Lumoa reviews. Allows users to analyze data easily without the need to code. | 80% (Based on 11 reviews) |
Data
Security | Based on 11 Lumoa reviews. Ensures privacy and security of customer data. | 86% (Based on 11 reviews) | |
Data Visualization | Visualizes text data through charts and graphs. This feature was mentioned in 13 Lumoa reviews. | 78% (Based on 13 reviews) |
Analysis
Automation | As reported in 13 Lumoa reviews. Automates back-end technical manual processes. | 78% (Based on 13 reviews) | |
Named entity recognition | Identifies entities such as organization, person name, location, etc This feature was mentioned in 10 Lumoa reviews. | 72% (Based on 10 reviews) | |
Keyphrase Extraction | Extracts keyphrases to determine patterns and themes within text. This feature was mentioned in 11 Lumoa reviews. | 79% (Based on 11 reviews) | |
Topic Analysis | Automatically identifies and organizes text based on topic or subject matter. This feature was mentioned in 11 Lumoa reviews. | 88% (Based on 11 reviews) | |
Sentiment Analysis | As reported in 12 Lumoa reviews. Utilizes sentiment analysis to capture user feedback. | 86% (Based on 12 reviews) | |
Language Identification | Based on 13 Lumoa reviews. Identifies the language in which text was written in. | 82% (Based on 13 reviews) | |
Syntax/Part of Speech Parsing | Based on 11 Lumoa reviews. Provides the ability to identify syntax and parts of speech. | 76% (Based on 11 reviews) |
Generative AI
AI Text Generation | As reported in 11 Lumoa reviews. Allows users to generate text based on a text prompt. | 77% (Based on 11 reviews) | |
AI Text Summarization | Based on 12 Lumoa reviews. Condenses long documents or text into a brief summary. | 86% (Based on 12 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Summarization | As reported in 18 Lumoa reviews. Condenses long documents or text into a brief summary. | 84% (Based on 18 reviews) |
Agentic AI - Experience Management
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
